Loss of volume control on BT remote

  • 13 January 2018
  • 1 reply
  • 304 views

The BT remote control is configured to operate a Samsung TV and Sonos playbar. When the sound is muted then unmuted, the sound does not return and does not respond to the volume control on the BT remote control. When open the Sonos app, the volume control indicates the sound is still muted or at a very low volume setting. To get the sound to come on one has to unmute it or increase the volume, on the app. The volume control on the BT remote functions again. This is extremely frustrating. Any ideas why this is happening and how to eliminate the problem?

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1 reply

Userlevel 7
Badge +19
Hello there, Peter Alston. Thanks for posting about this. If you are still having problems with your BT remote and muting, I would recommend giving our support technicians to take a look at this in real time with you. We can re-associate the controller with you and verify everything works as expected. Our contact information can be found here.