To homepage To homepage
Question

Left surround connected but no sound

  • 27 July 2020
  • 3 replies
  • 119 views
M

I have a home theater setup and recently my left surround (Play 3) stopped playing (no audio) but it is connected to the system.  I can turn the volume and play/pause through the buttons on the speaker.  I have disconnected the speaker, i had removed it from the room and add it again and still no sound.

 

Thank you in advance.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

Kyle A
Userlevel 4
Badge +12

Hi @momoracing, thank you for reaching out and welcome to the community.

We would need to take a look at the diagnostic. Please take a diagnostic in the Sonos App and reply with the confirmation number.

Settings > Help & TIps > Submit Diagnostic.

If you could also test if playing music on it as stand-alone speaker still has the same issue.

Update us with your findings.

 

Help others find useful content by clicking the like button and selecting the best answer to your question
M

Called Sonos and it the problem was fixed by removing the 2 surround speakers from the home theater and adding back.  All back to normal.

Thank you!

Kyle A
Userlevel 4
Badge +12

Hi @momoracing, thank you for the update and sorry for the late response.

I’m glad you got support and got it working. 

If you have other concerns, feel free to reach out.

The community is here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question

View real-time service status