issues with beam automatically switching back to tv speakers

  • 6 April 2020
  • 2 replies
  • 856 views
M

Hi,

 

After 2-3 seconds my TV speakers automatically take over the output from my TV and not the Beam. If I alter the volume on the Sonos app it will turn on the Beam as the TV output but again only for a few seconds before reverting back. 

 

When the Beam isn't playing, it's not an option as audio output on the TV. 

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2 replies

Chris
Userlevel 7
Badge +22

What is your TV model?

Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings
Airgetlam

Seems like a failure of HDMI-ARC. Try first updating the software on your TV, then unplug the TV from the wall for 2 minutes. While the TV is unplugged, do the same to the Beam. Plug the TV back in and test.

Bruce
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