Is Sonos Worth the Money if App doesnt work, support doesnt pick up and email goes unanswered? Never had this problem with Bose

  • 27 December 2017
  • 1 reply

Best will not take back a second Sub. Play Bar works and Sub will not connect. White light solid, but App will not add to system. Store will not take back because it is a Sonos problem. How are these issues escalated to Sonos Customer Advocate?

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1 reply

Userlevel 3
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I thought a solid white light meant it was connected. At least it does on my play 1s

Maybe run a diagnostic and post the number here.