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home theatre / SL disconnecting

  • 1 January 2021
  • 5 replies
  • 71 views

Hello. 
have Beam beneath TV and then 2xSonos

One SL either side of the sofa. 
 

Set up and usage has been fine to date but recently the right SL began to drop out, and the left has followed. Issue is they keep disconnecting.  The beam is working and is successfully controlled by the television remote. 

I have reset wifi and used truplay to retune once I have (finally) managed to get the SLs identified. 

my diagnosis info number is - 1378416165  

Welcome any guidance and tips. 
 

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Best answer by Ken_Griffiths 1 January 2021, 21:16

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5 replies

Thanks v much. That’s my job for tomorrow!

Thanks, am with Virgin media so will give that a go.

 

 What is frustrating is that the speakers are detected and work - for a bit - before disconnecting. It is also not consistent ie sometimes the SLs are not visible in the sonos app and therefore understandably don’t work, but sometimes they are visible and still don’t work. 
 

The suggested channel change on the router will likely help to sort the issues. The various VM ‘Superhubs’ auto-select their channels on startup/update etc. So fixing your WiFi channel is perhaps worth doing anyway.

Thanks, am with Virgin media so will give that a go.

 

 What is frustrating is that the speakers are detected and work - for a bit - before disconnecting. It is also not consistent ie sometimes the SLs are not visible in the sonos app and therefore understandably don’t work, but sometimes they are visible and still don’t work. 
 

 

The surrounds use a 5ghz connection to the main player and that can sometimes be interfered with by other wireless devices close-by. Typical things that may interfere are baby monitors, or solid objects between a surround and the Beam,  so perhaps look at that aspect too.

Often a reboot of the Beam & surrounds is worth a try and if all are running on your WiFi and not wired, maybe try a different 2.4ghz WiFi channel on your router .. suggest you fix that channel to either channel 1, 6 or 11 and use a channel-width of 20MHz.