Cannot update windows desktop controller to latest beta

  • 23 October 2016
  • 1 reply

Userlevel 2
Got the normal message saying a beta update was available. Android app updated no problem (which also updated my play 5, play 1 and zone player), windows desktop controller keeps giving a message of "The Sonos controlller installer failed to load". I've tried reinstalling it numerous times, rebooted the sonos devices and router and still the same message.

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1 reply

Userlevel 7
Badge +20
Hi, Starbuck. Would you mind sending us a diagnostic number after this error occurs? We'll happily take a look for you. Thanks in advance.