cannot control sound

  • 18 July 2018
  • 1 reply
  • 136 views

i have just purchased a beam soundbar and nothing works and there are no instructions.the downloaded app only shows music crevicesi can not control the sound or any other functions. I wish i had never purchases this speaker. I have tried the help desk no but they do not answer what a waste of money

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1 reply

Userlevel 7
Badge +21
Can you give a little more information about where you're getting stuck?

Below are instructions for setting up the Beam:

https://support.sonos.com/s/article/2659?language=en_US

Once everything is connected, the controller app should prompt you to setup a new Sonos system (assuming this is your first Sonos product). You should be able to follow the prompts from there.