It is very frustrating when there seems to be no place except here to speak to someone about this $400 system I purchased, and that one must go through these steps/hoops in hopes of getting a question answered from someone at Sonos. Unless there is no one, and Sonos relies on its product owners to be its free, voluntary support staff. If that’s the case, how interesting, and disappointing. When setting up the Beam, I connected it to the router. The step process said it is now connected and you can move it around the room. That implies it is wireless. However, when I disconnect, there is no sound. Then in another part of the directions, its state,s connected it to the HDMI ARC port. I did, and there is sound. I know I’ve asked this before, but even this site is confusing to me. Why must I keep asking the same question? Because this site says “you didn’t choose a topic” even though there is no box that says “choose a topic.”
I chose a topic: Beam: wireless or not? Hoping for an answer.
Best answer by jgatie
In order to get TV sound, the Beam must be connected via HDMI-ARC (or the optical adapter) using a cable.