Beam and Sky Remote

  • 11 May 2019
  • 3 replies

I can't get the beam to recognise the sky remote during the setup within the app. Initially it worked but now it doesn't register the volume buttons being pressed. Am I doing something wrong or is it not possible to use the sky remote? It's really frustrating as I use the sky remote as my main TV remote. Any help appreciated.

3 replies

Userlevel 7
Badge +19
Hi, Mrlface. As it worked before, I have no reason to believe it should not now. this article will likely resolve the issue for you. Let us know if this does not work.
The attached article is just going back through the original setup. This is where the system fails to recognise any press of the volume button, from the sky remote or from any other remote I've now tried (tv, Apple TV). Issue remains unresolved.
I would recommend that you contact Sonos Support to discuss it. I tend to suggest the phone folks, they have more tools available, but are only available during business hours. Both the Twitter and Facebook support folks are available 24/7.