Arc doesn't work with Samsung TV Q95T : If you want Dolby Atmos avoid Samsung Flagship TV's



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Hi Daryl,

 

I have the same set up and brought both together for eARC functionality. Unfortunately I have the same issues as you.

 

I really hope Sonos can find a fix for this.. 

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You’re not alone. Here a LG C9 OLED with Sonos ARC with audio delay. I think it has more to with the tv then the Sonos as the audio is delayed which I think is caused by the tv rather then by processing the audio in the Sonos ARC. 

Got the same here CvH7.  Brand new Q95T 75” delivered this afternoon.  If I leave the TV on eARC off, I see Dolby Atmos for some Netflix and Amazon Prime app movies, and some that say they are Atmos just say Dolby Digital 5.1 in the Sonos app info  If I enable eARC I get no sound on anything anywhere.

I’m hoping this will be resolved in the next 27 days (return period).  If not, I’m not sure what Samsung will offer or do. It was an expensive TV here in the UK.

That’s great news, is there an ETA though?

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HDMI ARC does work with the Sonos Arc. It's the Enhanced ARC or eARC that currently doesn't. I don't think Amp is eARC capable so better off direct connecting to arc and hoping this gets resolved or looking at a different set?

Thank you for your help. Mikelev. I think I’ll downgrade to a Samsung Frame - which has eARC - and just hope that works. Do I go straight to the ARC, not the AMP, and if so, how does that impact my Sonos wired ceiling speakers which are direct from the AMP?

Appreciated…. 

 

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Thank you for your help. Mikelev. I think I’ll downgrade to a Samsung Frame - which has eARC - and just hope that works. Do I go straight to the ARC, not the AMP, and if so, how does that impact my Sonos wired ceiling speakers which are direct from the AMP?

Appreciated…. 

 

No - I wouldn’t downgrade to a frame (not necessarily a downgrade btw, more a design choice but picture not as snappy), as the issue appears to be the e-arc via one connect which is not confirmed but being investigated. So you may have the issues as well with the frame as other users appear to have on the forums. I may be wrong regards the AMP, but I believe it is not eARC capable, so if you want the ability for uncompressed sound then you need to connect eARC to eARC so that would be a direct to Sonos Arc connection (apparently there is a device called the Arcane Fury that can turn Arc to eARC and is coming soon). Regards the Amp and ceiling speakers, i can’t comment as no experience of a multispeaker surround system using amp. I have the ARC, Sub and 2 One’s at the rear. I think it lacks the height for Atmos, so really intrigued if there is a way to combine ceiling speakers and get the a more realistic Atmos experience. Don’t get me wrong, the Arc and sub is an amazing combo, and you can tell the difference with Atmos content and it maybe that the upwards firing speakers play their part, its just not that apparent.

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Thank you for your help. Mikelev. I think I’ll downgrade to a Samsung Frame - which has eARC - and just hope that works. Do I go straight to the ARC, not the AMP, and if so, how does that impact my Sonos wired ceiling speakers which are direct from the AMP?

Appreciated…. 

 

No - I wouldn’t downgrade to a frame (not necessarily a downgrade btw, more a design choice but picture not as snappy), as the issue appears to be the e-arc via one connect which is not confirmed but being investigated. So you may have the issues as well with the frame as other users appear to have on the forums. I may be wrong regards the AMP, but I believe it is not eARC capable, so if you want the ability for uncompressed sound then you need to connect eARC to eARC so that would be a direct to Sonos Arc connection (apparently there is a device called the Arcane Fury that can turn Arc to eARC and is coming soon). Regards the Amp and ceiling speakers, i can’t comment as no experience of a multispeaker surround system using amp. I have the ARC, Sub and 2 One’s at the rear. I think it lacks the height for Atmos, so really intrigued if there is a way to combine ceiling speakers and get the a more realistic Atmos experience. Don’t get me wrong, the Arc and sub is an amazing combo, and you can tell the difference with Atmos content and it maybe that the upwards firing speakers play their part, its just not that apparent.

Need to add you would not need the Arcane Fury if connecting eARC to eARC with Sonos ARC, however it may be an option if using amp, however as mentioned not sure how amp functions as part of an Atmos or multi channel set up?

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maybe a little off-topic, but my google search has failed me. I have the one-connect box at approx. 3 meter distance from my tv (out of sight) but want to get a proper 2.1 (ultra high speed) eARC compatible HDMI cable, however I can’t find any which are longer than 2 meters….

 

Anybody any tips on a good quality brand that will support the eARC function (when it does work) and has that length cable? (not sure if the HDMI cable in the Sonos ARC is long enough or good enough?)

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@Raffles001 

https://www.hdfury.com/product/4k-arcana-18gbps/

Any questions, just ask. Pre-order finishes soon. Beta testing has been going on a while now and it works well. 

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It’s amazing that when you spare no costs and buy both brands “flagship”/”top of the line” products because you want the best quality of these two brands, that it does not work together…. hell of a way to spend over 4 grand just to be stuck with customer service teams on both sides.

Yes - agree. TBH the tv may be getting returned for one that does work but that's really a last resort. Very disappointed with this experience.

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According to this thread on Samsung’s support site, they are working on a fix.  Recommend people chime-in there as well:  https://eu.community.samsung.com/t5/tv/potential-major-issue-with-2020-samsung-tv-s-with-one-connect/td-p/1857527/page/2

Many thanks for the details, I’ll have a look into it, I guess it’s a work around until Sonos sort out the mess..!

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It’s amazing that when you spare no costs and buy both brands “flagship”/”top of the line” products because you want the best quality of these two brands, that it does not work together…. hell of a way to spend over 4 grand just to be stuck with customer service teams on both sides.

It would appear the Samsung/ Sonos comparability issues relate to geography. I have a new 2020 Samsung Q80t, ARC, Sub Gen 2 and two One SL’s and am using eArc and receiving Atmos sound. I live in Canada and we do not get the One Connect box here. 


 

Does anyone with a Q90T use the TV stand (no wall mounting)? I’m about to buy a 85” Q90T and I’m wondering if the Arc has feet that would enable it to go over the TV stand, or if I’ll have to put the Arc in front of the stand?

Hi, I just purchased the Samsung Neo QLED 4K 55QN95A with Sonos Arc. After reading all the compatibility issues between Samsung and Sonos I was surprised that I didn’t have the sound issue...at first. Now I seem to have intermittent drop outs in the sound. Power cycling the Arc doesn’t work. Only power cycling the Samsung TV. Furthermore, I see that the Samsung TV is continually swapping between the HDMI eARC (Sonos) and the TV sound output. It seems that the TV is trying to play through the Arc but no sound is playing so it swaps back to the TV speakers for a few seconds and then tries again. This issue has been going for a few years according to the forum posts and there is still no fix.

Thanks again for the helpful advice. It seems Samsung eARC to the ARC is meant to work, but doesn’t with Atmos - only as a 5.1 surround, which rather defeats its purpose. I’ll buy in the hope a fix is imminent. But as was said, two high-end and very popular products that aren’t friendly! Sad…

I think the Samsung one connect box here only comes with the Samsung 95T and 950TS 8K models, and the Frames. I’m in New Zealand. 

Alberta

Saw this on a Samsung site. Seems it answers your situation, but not mine. 

QUOTE “I have contacted Sonos and Samsung directly with both blaming the other party for the issue and that's disappointing. 

On discussions with both communities, it now appears that users with the Q80T can connect via eARC, however many users with Q95T and Frame 2020 models cannot get sound via the eARC so potentially a big issue.

This also now sounds like a Samsung issue, as the standard eARC function not talking to the Sonos Arc via one connect, but other Samsung models are talking to Sonos Arc. I have seen evidence of this on a Q80T where eARC is working and the device shows as Reciever (HDMI eARC), on the Q95T, on setting to Auto you get Reciever HDMI” 

The contributor goes on to berate the unhelpful and unknowledgeable “specialists” at Samsung. 

Same problems here with a Q95T 55”, If I put HDMI eARC onto “Auto” I get no sound. If it’s turned to  “Off” I get sound. If I leave it set to “Off” and turn on the TV the next day, I get the sound cutting or shuttering off and on every 2 seconds. It’s really frustrating this is not fixed yet!

Forgot to mention:

Make sure you perform a reset of the hdmi sources after activating the input signal plus on all hdmi ports:

unplug all hdmi cables from one connect. Afterwards unplug power cable from the box for 30 seconds. First reconnect the hdmi cables then power cable. Hold power button on the remote for 10 seconds and the tv will start with checking all the sources.

 

This worked for me;

  1. disconnect eARC cable
  2. reset tv
  3. reset arc
  4. install arc and follow exact instructions.

55” 2020 the frame with ARC bar.

 

talked with both sonos and Samsung support.

Sonos blames Samsung for not following standards. They also said that the Samsung firmware update from 7th December should/will work.

Samsung just asked me to the above list. The update is downloadable and upgrade through usb stick but I didn’t manage that to work.

 

didn’t think the reinstall would work but it actually did.

 

cheers

Hi guys. i’m thinking of getting the Q95T and ARC. And i’m wondering does the one connect box supports hdmi 2.1 and hdmi eARC or do i have to connect the cables directly to TV?  

Samsung…

Before i got into sonos, i bought a samsung q60t (2020) soundbar..the bar only detects the connection as D.In not Ark to my non samsung tv..now im happy with my beam+sub gen3..

 

Sorry for the off topic...

I have been having the same issue with Q95T and ARC connected to hdmi 3 e-arc. I just spoke with Samsung support and they asked me to under General> external device manage > input signal plus> enable the blue dot on all hdmi sources. 
 

this resolved the issue now the sound works fine with e-arc enabled and atmos compatibility enabled.

 

I hope this works for you all.

Thanks for sharing this @Goofy87 
As it is the first comment I see in cyberspace that implies a solved issue I would really appreciated some more details.

  • Did it’s stand time (Still no issues since fix)
  • What’s  your setup, external input like appleTV or only built-in apps?

There are great deals on the 75” Q95 right now but I can’t really justify it with an ongoing issue like this.

 

 

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Not quite know about TV but I think LG is quite okay. :)

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