My Sonos One, which was working fine until today, suddenly quit responding to voice commands using the Google Assistant. Starting this morning when I gave it any voice command it responded back with an “unable to connect to Sonos” message. I tried a reset on the device. When I attempt to set it up again I get to this point in the process ….
Please wait while the connection is completed …
It spins its wheels for a few minutes and eventually comes back with this message:
Your Sonos product was not found. If your product is a long way from your router, you may need to try moving it closer.
I’ve tried this multiple times. I also tried the option to re-add the speaker while connected directly to the router but the result was the same. I also rebooted the router. I also quit and restarted the Sonos app.
I have another Sonos One speaker which is working fine, so this does not appear to be a network or environmental problem.