I used to be able to start radio 4 with the voice command "OK Google, play BBC Radio 4" now this just leads to Sonos playing Radio 4 Extra. Has any one else seen this to know how to fix it?
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Just trying out a new Sonos one. Radio 4 is my most listened to station so this bug is frustrating. Seems like a simple issue with GA and TuneIn integration. I’ll try contact Sonos today.
So frustrating - same issue here, exactly as described. Watching this thread to see if/when anyone gets more info. Thanks everyone for exploring on our behalf.
It’s a sign … time to learn Welsh.
This could finally tip the balance and make me learn Cymraeg. Sonos Dda.
Time to get Google speakers.
I’ve been backwards and forwards on this like everyone else on this for months. BBC Sounds had worked last year but stopped with the usual problem of it starting up but not playing the radio stream. I switched to Google and bumped into the Radio 4 issue.
I’ve unlinked and reset Alexa about 4 or 5 times without success UNTIL this w’end just passed.
I uninstalled ALL skills on Alexa.
I then asked Alexa on one of my Sonos (Move) to play BBC Radio 4 on BBC Sounds to see what would happen. Alexa referenced the fact that I had Sounds before and asked if I would like to enable it. I said Yes. It started up BBC Sounds, said I should link my account but went on to play BBC Radio 4. Its now been working for 3-4 days. I HAVENT linked my BBC skill / account in the Alexa app. I’ve reinstalled other skills and no issue.
I’m not going to link the account as it works and am loathe to find it wont work again.
I’ve been backwards and forwards on this like everyone else on this for months. BBC Sounds had worked last year but stopped with the usual problem of it starting up but not playing the radio stream. I switched to Google and bumped into the Radio 4 issue.
I’ve unlinked and reset Alexa about 4 or 5 times without success UNTIL this w’end just passed.
I uninstalled ALL skills on Alexa.
I then asked Alexa on one of my Sonos (Move) to play BBC Radio 4 on BBC Sounds to see what would happen. Alexa referenced the fact that I had Sounds before and asked if I would like to enable it. I said Yes. It started up BBC Sounds, said I should link my account but went on to play BBC Radio 4. Its now been working for 3-4 days. I HAVENT linked my BBC skill / account in the Alexa app. I’ve reinstalled other skills and no issue.
I’m not going to link the account as it works and am loathe to find it wont work again.
Yeah, this thread is about how the BBC Radio & Google assistant integration is broken tho - appreciate it works with Alexa but that isn’t really a solution to this issue,
New Beam user and same problem. Was hoping the Beam could replace the google nest mini that we use in the living room but looks like it can’t because of this issue. Was considering expanding Sonos system to rest of home but won’t until this is fixed. Radio 4 is used constantly by the family so not being able to simply request it via voice is a deal breaker. I guess Sonos simply arn’t a viable voice controlled Smart speaker like they say.
Hey
To make sure, I just tested it myself and can reproduce this issue. I’ve flagged it again with our engineers, but we don’t have anything else to share at this time. The workaround at the moment is to start playback through the Sonos app.
We appreciate your patience on this, and I’ll update here again if we have anything to share.
Any progress or work-arounds yet?
This is so frustrating.
Same issue here. Asking for BBC Radio 2 results in BBC Radio Cymru whilst asking for BBC Radio 4 gets you BBC Radio 4 Extra. In both cases, Google Home has correctly parsed the voice command and if it’s not linked to a Sonos as the target speaker, will correctly play the requested radio station.
I have had this same problem for ages. It is pathetic that it hasn’t been sorted out.
I can get BBC Radio 2 reliably with the voice command. "OK Google, play 88 to 91 FM". The same technique didn't seem to work for Radio 4 though...
I tried Radio 4 with a Google Home Mini and Sonos Five speaker today and still the same problem of Radio 4 Extra being steamed.
This is the same issue that I am experiencing. I was so hoping to find solution here and quite disappointed to see that it has remained unresolved for so long.
I got this working.
It is by no mean a fix, but it is at least a functioning workaround thanks to some clever people in the IFTTT community.
Instructions here:
They’re for Alexa, but it works fine with Google Assistant too.
Hi there
We’re still facing an issue with Sonos playing BBC Radio 4 Extra instead of BBC Radio 4.
Any update?
Thanks
I am adding my voice to the chorus. When asking for Radio 4 or 2 I get Radio 4 Extra or Radio Cymru instead. Very much regretting my Sonos purchase so far.
Can’t quite believe this hasn’t been fixed. My wife may leave me if it isn’t fixed soon!
Still waiting.
It feels like SW issue in a table.
has anyone been able to get Radio 4 by asking for a different station. I know asking for 4 xtra does not work.
Do you currently have the BBC Sounds Skill installed in your Amazon Alexa App - if not, then perhaps install that and try again to see if that fixes it.
About to buy another speaker, you guessed, NOT Sonos!
Seems to be working for me now...
Sorry this is still an issue for me. (14th Aug)
I remember waiting nearly two years for Sonos to add voice integration, guess it's still very much a work in progress. I know there is litigation between Sonos and Google, I wonder if this is hampering the support / service.
Hm.. playing BBC radio 4 EXTRA this morning - don’t know what happened yesterday, if anything.
I’ve also got this issue and I’m following to see the hopefully ‘speedy’ resolution………...
Excited to pay a lot to have a Sonos move and then discovered that it will not play Radio 4 through google assistant. Now, after 3 months it still isn’t fixed??
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