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Google Assistant Setup issues with Sonos One (Gen2)

  • 23 December 2019
  • 75 replies
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75 replies

B

Had the same issue with setup, not a great initial experience with this product or company :( 

 

In the end I had to use my partners phone and for some reason that worked (despite also sending us to the App Store instead of the google assistant app).

 

An hour on Christmas morning that could’ve been spent with family instead of being frustrated at what is supposed to be an easy setup process (as it has been for every other Google connected device I have purchased)!

Ryan S
Userlevel 7
Badge +26

Those settings should all be cloud based, not in the app running on your phone. Deleting it from your phone shouldn’t cause any of those connections to be affected.

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S

Hey everyone, looks like the changing URL has worked for most of you, but there’s a potential fix in place now in the latest version of the Google Assistant app. If you’re still having trouble, you can try to delete the Google Assistant App from your iOS device. Then attempt to add Google Assistant from the Sonos app once more, this time you should be guided to "get" the Google Assistant App, tap get and once downloaded discovery should start. If that doesn’t work, trash both the Google Assistant app and also the Google Home App if installed and try again.

So you want to delete my google apps and lose over 100 smart devices setup inside those apps , plus my routines, rooms etc?

Ryan S
Userlevel 7
Badge +26

Hey everyone, looks like the changing URL has worked for most of you, but there’s a potential fix in place now in the latest version of the Google Assistant app. If you’re still having trouble, you can try to delete the Google Assistant App from your iOS device. Then attempt to add Google Assistant from the Sonos app once more, this time you should be guided to "get" the Google Assistant App, tap get and once downloaded discovery should start. If that doesn’t work, trash both the Google Assistant app and also the Google Home App if installed and try again.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
M

Worked like a charm - thank you

S

Tried all the suggestions above and no luck.   About to return all these speakers.  Sonos is the worst at software.  

K

the change in the url does work but then google assistant says there is no device found after ‘looking for devices,’ Ive been struggling with this all morning 

K
Userlevel 2
Badge

I’ve tried the fix above and now get an error on Google Assist that says “There may be a problem”

 

Anyone else get that and if so any ideas on a fix?

I first had the same issue on my iphone. I then tried setting it up on my ipad instead, and it turned out I got different XXXXX on that device. (Iphone added XXXXX%26). Using the string from the ipad worked fine.

E

Thnx alxndrdvl, it worked!

R

I’ve tried the fix above and now get an error on Google Assist that says “There may be a problem”

 

Anyone else get that and if so any ideas on a fix?

S

Thanks alxndrdvl. Works

R

Ryan - What do you think the eta is of having a fix in place for this issue?

Ryan S
Userlevel 7
Badge +26

Thanks for sharing alxndrdvl! There’s currently an issue the team is working on with using iOS 13 to set up Google Assistant, which was mentioned in this thread. We’re working to get it resolved as quickly as possible.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
S

I was able to fix the issue on my end thanks to someone’s contribution on another thread.

 

When you try to add Google Assistant through the Sonos app, does it open the google assistant app or does it redirect you to the App Store instead? 
 

If it redirects you to the App Store, that’s where the problem is (that was the case for me).
 

This solved the issue for me :

 

Copy the URL from safari and edit it somewhere else.

If you have it like this:

https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

 

Change it to: 

googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

 

Replace XXXXX with whatever the numbers/letters you have on your end.

Thank  you so much!  Wasted so many hours on this yesterday and today - the above worked perfectly!!!!

R

I was able to fix the issue on my end thanks to someone’s contribution on another thread.

 

When you try to add Google Assistant through the Sonos app, does it open the google assistant app or does it redirect you to the App Store instead? 
 

If it redirects you to the App Store, that’s where the problem is (that was the case for me).
 

This solved the issue for me :

 

Copy the URL from safari and edit it somewhere else.

If you have it like this:

https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

 

Change it to: 

googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

 

Replace XXXXX with whatever the numbers/letters you have on your end.

Worked like a charm. Thanks!

A
Userlevel 1

I was able to fix the issue on my end thanks to someone’s contribution on another thread.

 

When you try to add Google Assistant through the Sonos app, does it open the google assistant app or does it redirect you to the App Store instead? 
 

If it redirects you to the App Store, that’s where the problem is (that was the case for me).
 

This solved the issue for me :

 

Copy the URL from safari and edit it somewhere else.

If you have it like this:

https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

 

Change it to: 

googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

 

Replace XXXXX with whatever the numbers/letters you have on your end.

M

Same issue here. Quite a lot of money for something that doesn’t work out the box as it should. 

B

I am having this same issue Aswell I just cannot get my GA to link it’s driving me crazy 😡

B

Same exact problem with the 2 Sonos one I’ve just bought. Spent 1h30 on the phone with Sonos customer support and they were not able to help…

i litterally bought these speakers BECAUSE of that feature and now it’s not working....

i read somewhere that it might be iOS13 related? Are you all connecting on both apps though iOS13?

Yes

A
Userlevel 1

Same exact problem with the 2 Sonos one I’ve just bought. Spent 1h30 on the phone with Sonos customer support and they were not able to help…

i litterally bought these speakers BECAUSE of that feature and now it’s not working....

i read somewhere that it might be iOS13 related? Are you all connecting on both apps though iOS13?

B

I have the same problem, can’t reconnect Sonos to google assistant app. Do Sonos have a fix?

K

I have the same issue… please look in to this asap. Same issue with both Gen 1 and Gen 2

M

I  have exactly the same problem. Does Google/Sonos have problem with their services?

R

I am having the same problem.

S

Hi, did you get any result? 

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