Google assistant says ‘this mode isn’t available’ for anything I try to do.
i have two sonos ones paired with a playbase
This happens to me too. I cannot command google home to play something new on the sonos.
- “Hey google. Play music on Kitchen sonos”. This works. It just plays whatever was playing before.
- ”hey google. Play music by pentatonics on Spotify on kitchen sonos”. Google replies “playing music on Spotify by Pentatonics on Kitchen Sonos”. Then I get the error. “This mode is not available on kitchen sonos”
so the system knows its a music service and to play it on sonos. But something on sonos side is stopping it.
This sometimes happens to me and took a bit to figure out how to get past it. Essentially I prefix the command with 'song' or 'music' and it solves my issue.
My guess at what is happening is that Google may be thinking you are referencing a video or something other than a song and as such, can't play it.
What didn't work:
"Ok Google, play let it snow"
What worked:
"Ok Google, play the song let it snow"
Hope this helps for the next unlucky person :)
Do any basic commands like "what time is it" work?
There's some useful information here that you might want to check just to start with.
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