Question

Google Assistant - Samsung TV 2020 - SONOS BEAM - TV will not turn "OFF" all the other voice commands WORK "OK"

  • 11 January 2021
  • 2 replies
  • 30 views

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Hello Guys,

 

I have the sonos beam and google assistant installed.

 

I have a Samsung 2020 TU8005 TV, the google assistant will not “TURN OFF TV”.

The system works great - “TURN ON” “VOLUME up down”, etc… all of them work.
But “TURN OFF TV” does not work.

Any idea?

 

Thanks


2 replies

Userlevel 5
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Hi there @Matiasdosreis.

Thanks for reaching out, we’d be glad to help.

You may check this article that is designed to help you get the best results when using the Google Assistant on Sonos, then follow the guidelines if you’re having issues:

Help and tips for Google Assistant on Sonos

Upon doing research, I’ve found this relevant thread (though the TV in use is of a different manufacturer), there are suggestions that might help you with this case, here’s the link:

https://en.community.sonos.com/smart-home-integrations-229108/can-no-longer-turn-off-vizio-tv-with-google-assistant-and-sonos-amp-over-hdmi-arc-6831373

 

Let us know how that goes.

Userlevel 7
Badge +15

I own a Samsung an needed to link my Smartthings account to GA. In can now say “hey Google, turn off Samsung” and my TV turns off.

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