Question

Google assistant problems with Arc

  • 1 August 2020
  • 5 replies
  • 119 views

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Just got my new Arc and cannot get google assistant to work correctly.

If I ask for music (default service is Deezer) I just get the reply that more information is needed which can be given via the google assistant app. Any help appreciated
Thanks


5 replies

Userlevel 4
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Hi @Ferry62.

Welcome, thank you for reaching out to Sonos Community.

Have you already tried to remove and re-add the google assistance?

Let us know if it works. If you need help with any other information, please be sure to let us know.

 

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Thanks for the help. I have tried removing and re-adding google assistant but still it gives the same response as below:

“To get help with that, you will need to give me some more information. You can do that in the google assistant app”

Thanks again

Userlevel 4
Badge +10

Hi @Ferry62.

Welcome, thank you for reaching back to Sonos Community.

Reply here with the diagnostic number and I'll take a look.

 If you need help with any other information, please be sure to let us know.


 

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Hi, I tried again but without success. I have submitted diagnostic and the confirmation no. Is  1067243462

Thanks

 

Userlevel 4
Badge +10

Hi @Ferry62 

Welcome, thank you for reaching back to Sonos Community and providing the diagnostic number.

Looks like it was not yet set up with Sonos application.

Click this link Set up the Google Assistant with a voice-enabled Sonos product

Let us know if it works. If you need help with any other information, please be sure to let us know.

 

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