I recently google for voice on my beam. When i say a command like "play elton John", I get the reply " playing a playlist of elton John on Spotify" (which is what I would expect), followed by "sorry, I don't understand". then nothing is played.
There are no other people or sounds in the room when this happens. I have tried a few times with the same results. Any ideas?
Best answer by Annazel S
Hi I have submitted a diagnostic 1416997269.
In answer to your questions, I have tried several artists and songs with the same outcome. I have tried specifying the device " dianna ross on front room beam". All have the same outcome. I get confirmation the command is understood "playing diana ross on spitify" then "sorry, I don't understand".
All device names are unique.
I couldn't figure out how to set a default device name but did try specifying a device in the command.
Thanks for the response.
It shows on the diagnostic that the Google Assistant voice service is active on Sonos.
The Beam’s room name is ‘Living room Beam’.
To set the default speaker, please click the link for the steps provided on the Google website.