Hello Sonos Community!
I bought a Sonos Beam a few months ago, had set up Google Assistant as well other services, and was very happy with it, until recently. A few days ago the Google Assistant started to get very glitchy, the assistant even said things like “There was a glitch, please try again later”, and the voice would do this creepy thing where the female and male voices would somehow merge and sound very terminator like. So I decided to factory reset the whole lot. And this is where the problem comes in, and from reading other forum topics, I’m not alone here.
After I reset my device, there seems to be a glitch in the “add Google assistant to you device” process. After being redirected to the Google Assistant app, then signing into my Sonos account, the Google app is unable to find any devices to connect with. Despite trying everything like unlinking Sonos account in the Google Assistant app, renaming my Sonos devices and rooms, nothing seems to work. Therefore in the Sonos app, the Google Assistant is not listed as enabled, and cannot be added.
Seeing this issue in other forums, it seems the problem is that the Google Assistant does not recognise the device as “new”. It somehow remembers the device from the previous connection. Even removing the assistant app and all data does not fix this issue. Consequently, my Sonos beam microphone light is off and the button is none responsive. Any “hey Google” prompts are completely ignored by the Sonos, yet when I ask Google (via my phone) to play music on the Sonos beam, it works perfectly.
Can someone help me workout how to re-add Google Assistant to the Beam? It seems unlikely that I’m the only one having this issue. Any advice would be appreciated.