It started doing this when I got a new phone (samsungA50)
Best answer by Anonymous
You mention a new phone controller. Do you have the Sonos app downloaded to this new phone? Is the new phone connected to your existing system? If you still have your old controller does it have the same issue when connected to your Sonos system?
If this is an issue with a music service like Google Play can you re-create this issue when you test with TuneIn? If no, this could be how the new phone may be allowed to communicate on the network with Sonos.
I would first ask that you:
- Power off/on your modem/router(s)/extender(s)/access point(s) for 30 seconds with no lights.
- As they are powering on the power off/on your Sonos products for 15 seconds.
- As they are powering on the re-boot your device(s) running the Sonos app.
When everything is re-booted and you are connected back to your system then test TuneIn and Google Play music. Does the issue with Google Play happen again? If yes, then try these steps to remove and re-add your Google Play music service to Sonos and test Google Play once more. You can follow up here with the testing results along with a new diagnostic report and report number.