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Getting started

Looking to get started with Sonos? What Sonos product is best for you? Get help and advice here.

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Additional speaker to system

Hello, hope you can help. Have purchased second hand play 5 to add to my system. (Series 1)Have carried out factory reset, now have flashing green light so ready to go.System is currently connected with no bridge via play 3.How can i add this additional play 5 to my current system.Keep reading about...

Setting up Sonos

Article The Sonos Apps - An Introduction

Hi!So you’ve bought your first Sonos speaker, plugged it in, downloaded the Sonos app and completed setup. Now what? This is not a comprehensive guide to using the Sonos apps and their features, but an introduction to you as a new Sonos user so you better understand the basics of use, what the diffe...

Setting up Sonos

Sonos Roam pre order delivery dates

Pre-ordered the roam on 03/09 and recall seeing a delivery date for 04/20 but now I don't see anything indicating that date. Are there any updates for pre-order delivery timelines?

What to get

how to talk to the sales team?

I want to trade in a ZP90 but it doesn’t appear in my online account (it used to but no longer does after I upgraded to the new S2 controller)Sonos chat support are unable to help and said I need to call the sales team who can assist, but I have been on hold for over an hour, on two separate occasio...

What to get

Beam +2x Play ones + sub better than one play five?

I was wondering if a surround setup with two play ones a sub and the beam would sound better and more direct than one play five. I wanna get the play five for the quality but I can get the sub and add on to the surround set up. Which is better?

What to get

reinstall repeatedely????

I am REALLY getting tired of reinstalling all Sonos speakers every 1-6 weeks. The speakers just disappear from the app. 1x was a speaker update...but the rest of them??? This is annoying. I’m in, as I spent several hundred dollars and can’t return it. But if I could, I really really would.Very expen...

Setting up Sonos

linking sonance patio series with sonos amp

Can anyone tell me if i need to wire all the speakers in a parallel/daisy chain configuration, which seems quite complicated or can i link each speaker into the amp separately.I have tried this with 2 speakers on each channel and this seems to work.My question is to link the sonance sub woofer would...

Setting up Sonos

After amp tripped my Sonos became unpair- no surround sound-

New owner here, and my setup was for a surround sound. I have Arc, 2 SP one, and a sub 3.First, I added speakers to two different rooms- Both named the same, but you can’t link speakers that way. Found out the Arc is the master- Need to hook up that one 1st and then tag other speakers to it. I had o...

Setting up Sonos

symfonisk doesnt connect to wifi.

Let me start by saying I love the sound of this speaker. I hate the connecting, Wi-Fi settings, support and the app. basically the main things that should work DONT. I know support will contact me treating me badly as they have due to my bad reviews but I haven’t been able to use the speaker for wee...

Setting up Sonos

Does arc work ok in a tv unit?

We have arc, 2 one sl and a sub as home theatre. Does the arc work noticeably better if it’s not enclosed on a shelf in a tv stand…or will we notice a difference if it’s freestanding on top of the tv unit? Thanks for any advice

Setting up Sonos

Connect Five(s) and Play 1(s) to TV HDMI-ARC port

Hello, I posted a question with the title shown, wanting to know if there is an Ethernet-to-HDMI-ARC adapter I can use to connect the mentioned speakers to my TV. I received a notice that “Xander P” had replied, but when I clicked the link I got a “Page not found” notice.My profile now shows no post...

Setting up Sonos

New House - my wishes

Hello guys, hello Sonos!I would like to ask you what I need to buy for my whises? I want to have 5.1.2 system (DolbyAtmos) but I will have everything connected to a smart installation (GIRA).WIHSES:I don’t want to have a rear speaker for the sofa (only in wall - see in picture - ‘’stenski zvočnik’’)...

Setting up Sonos

Sonos Amp RCA Output

It looks like the Sonos Amp output does not support RCA plugs wired to speakers. Is there an adaptor for the banana plugs. Thx!

Setting up Sonos

Arc Backorder Progress

If you bought you Arc online from Sonos, when did you order it and when did you finally receive it? I ordered mid July and the anticipated ship date was July 24. Now, the anticipated ship date for new orders is mid August. I am wondering which order dates are currently being delivered. Thanks

What to get

Sonos One wi-fi connection problems while vacationing in Mexico.

I purchased two new Sonos One units two days before traveling to Cancun to ensure my wife and I could enjoy music we love listening to while there.I initialized my speakers back at home and they set up and worked perfectly, so I believed we were all set for our trip. Upon arrival to our hotel, I s...

Setting up Sonos

Stitcher, Sonos and Alexa integration unavailable and my experience with Spotify for Podcasts and Sonos

Hi I don’t think these issues are Sonos related but wanted to share in case others have similar problems.Also interested to hear if this is just me!Last week, so I could try out Spotify podcasts, I deleted the Stitcher service from my Sonos. I also disabled the Alexa Skill for my Echo devices and ma...

Setting up Sonos

Setting up Sonos Move on multiple and accounts

Hi there, I've been having the hardest time setting up my sonos move. I have two sonos speakers (the SL one and sonos move) and two wi-fi routers. How do I add them both to the same account, so that when I switch to one wi-fi router, it automatically connects to the sonos system connected on there?...

Setting up Sonos

Why is the first time authorization email system broken?

First time user/buyer, first time poster. Livid at support right now!!!I’m having a very bad first experience with setting up a Beam. Setting up an account? Cool. Click on a verification email? Cool. Wait, why didn’t it verify? Why is it not seeing the Beam? Why is support going through the...

Setting up Sonos

Sonos Five Surround Sound

Hi All, I have a pair of Sonos Five in stereo mode and a Sub, I also have a pair of SL One.Right now I have the setup in 2 “rooms” on teh APP and not “linked” as one systemMy question is should i be able to add the 2 x SL One to the Sonos Five and sub and make them surround speakers? Right now I ha...

Setting up Sonos

No Status Light on Sonos Arc Only White flashing microphone light

Hello,Current system is Sonos 1 and 3 (first gen) and Amp. No issues with setup to network. Plays great through the app.Added an Arc and it is not being detected by the App I have updated the Sonos S2 App I have connceted the Arc directly to my router I have turned off my router and did a reset I ha...

Setting up Sonos

Pro-ject Carbon Debut

We just received the Sonos Pro-Ject Carbon Debut.When we opened the box we found a Samsung remote in it.We looked through all the paper work and no remote is mentioned.We also looked on line to see if our turntable should even have a remote and if so why is it a Samsung??Thank you for your help

Setting up Sonos

Is my room setup suitable for Sonos Arc

Please see the attached blueprint of our living room. My plan is to acquire Sonos Arc and setup Sonos Ones as surround speakers next to the sofa.What I wonder here is whether it is a waste of money to get Arc as left to the tv there is no wall, just a corridor? Also the back wall is not straight. An...

What to get

new Sub Gen 3 - Setup is an utter nightmare

My Beam has worked quite happily for over a year. Decided to add a Sub to the setup - and held off buying surrounds for now. It’s taken me on/off a day to get the sub added and connected to the Beam. Honestly, it’s an absolute dumpster fire of a setup process. I mean, I use lots of smart home gadg...

Setting up Sonos

Connecting TV to Sonos: Arc soundbar and sub & Sonos Amp with passive In-Ceiling speakers

Trying to create a surround sound setup with the follow connected to my TV:Sonos Arc sound bar & sub (https://www.sonos.com/en-au/shop/entertainment-set-arc-sub-white.html) Sonos Amp with a pair of Sonos In-Ceiling speakers (or similar passive speakers): (https://www.sonos.com/en-au/shop/ceiling...

Setting up Sonos

i think i was sent the wrong screws and tools

I think I was sent the wrong tools and screws to put the flexon vertical speaker mounts on the wall I was sent Carpet spikes for speakers and only 2 screws match the instructions can someone please show me what screws I am supposed to have

Setting up Sonos

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