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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26707 Topics
D
Dp1981Contributor I
posted in Controllers and Music services
Radio Stations not working properly

We can’t seem to hear any radio stations via the Sonos app. We used to listen to the various European radio stations - but now there’s nothing. Any advice?

9
UKMedia
3 years ago
V
VectuneContributor I
posted in Controllers and Music services
Sonos Radio "...compte service associé introuvable..."

Depuis ce matin (10/11/2020), impossible de lire les stations Sonos radio.Le message suivant s’affiche: “Impossible de lire “nom de la radio” le compte service associé est introuvable dans votre système Sonos”.Pour résoudre le problème, j’ai supprimé le service avant de le souscrire de nouveau, mais cela n’a pas réglé le problème. Je précise que les radio TuneIn fonctionnent normalement.Mon système est sur l’app. Android 12.1.2 avec 1 Boost, 2 Play1 et 1 PlayBar. Je précise que l’utilisation de l’application Windows affiche le même message d’erreur.Apparemment je ne suis pas le seul qui a ce problème.L’équipe SONOS peut elle investiguer ? Merci d’avance.*****Since this morning (10/11/2020), impossible to read Sonos radio stations.The following message will appear: "Cannot read "radio name" - the associated service account cannot be found in your Sonos system.To solve the problem, I deleted the service before I re-subscribed, but that did not solve the problem. Please note that the Tune

1
J
3 years ago
S
staypuffstedmanContributor I
asked in Home theater
Can I connect a peloton bike to a Playbar

I have a Sonos Playbar approx 3 years old, is it possible to connect this to a peleton bike?

3
L
3 years ago
B
Bong TyTrending Lyricist I
asked in Controllers and Music services
How to play an app (radio station) I have downloaded from Google Play Store

There is this radio station i love listening back home that you can download the app from Google Play Store or play directly to your desktop. The name of the station is: https://www.crossoverradioonline.com/How can i stream it to my Sonos System? Please help. Im home sick… :-( TIA

5
Airgetlam
3 years ago
R
Running BearContributor I
asked in Controllers and Music services
Music Library - Enter share info

I have a Synology Nas and when I click into Music Library setup I enter the path of my music in Music Library Setup followed by my log on and password the Next button remains greyed out. I have checked and my Sonos ap and devices are all up to date. This is the link I am using and where my music is http://quickconnect.to/my Nasquickinfoname/music

4
C
3 years ago
J
john72Contributor I
asked in Components and Architectural
Please can you tell me how to erase a Sonos system (remove speakers from my account) please. Thank you

Please can you tell me how to erase a sonos system (remove speakers from my account) please. Thank you. In fact I have many problems and I wanna start it again to be sure everything will be fine Thank you  

2
J
3 years ago
Z
zzantozzContributor I
asked in Components and Architectural
Sonos truncates music tracks played from Plex

Often when playing music from my Plex server, the last ~10 seconds of each music track are truncated, along with the first few seconds of the next. The music just stops abruptly, and there’s silence until the next song picks up mid-note. It doesn’t always happen. Sometimes the same tracks play back flawlessly.The source is FLAC encoded audio tracks in a Plex music library.The player is a Playbar + Sub + 2xPlay:1’s in a surround setup.Other players, namely VLC, can play back the same tracks via DLNA just fine.Turning on crossfade doesn’t help. It just crossfades the silence. Grouping with other speakers in the house doesn’t help, either.Any clue what’s happening?

2
Z
3 years ago
A
andrewmcContributor I
posted in Components and Architectural
Sony XBR65A8H & Playbase - lost volume control

I recently setup my new Sony Bravia and the Playbase worked great. I could control the volume of a cable box, Netflix, Prime, etc, with the Sony system volume.I then fired up Youtube and the remote wouldn’t change the volume. I used the playbase hardware buttons to lower the volume, and subsequently the remote won’t change the volume of anything when controlling the Playbase (it of course works when I switch it to TV speakers).I’ve tried to unplug and plug in the Playbase and factory reset the TV to no avail.Any ideas? 

5
Rowena B.
3 years ago
B
bloomerContributor I
asked in Components and Architectural
Playbar drops out when streaming from Iphone with the tv on

Hello Just recently this started happening:I will be watching tv, with the sound coming from the playbar and start streaming music from my iPhone (via Spotify) to the playbar.  The spotify music keeps dropping out from the playbar.  I unplugged the optical connection from my tv and this seemed to help, but this never happened before and just started happening.  Any Suggestions??

3
Rowena B.
3 years ago
J
JgarreckContributor I
asked in Components and Architectural
Speaker sound quality

Lately I have been getting random static pops in my Sonos 5 (1st gen) speakers. I have 2 and it happens on both. Any idea what may be causing this. Never been an issue before.

1
Mark P
3 years ago
R
rosscoopermanContributor I
asked in Components and Architectural
Why is a wired satellite an issue?

I’ve been browsing the forums for a bit trying to resolve to drop out issues that seem to afflict one room in our house. Here is our setup:Network - Ubiquiti Unifi. The diagram isn’t completely accurate. The wired Sonos devices (boost in the living room, one of the satellites in the basement) are actually wired to the in-wall access points in their respective rooms (each in-wall AP has a 4 port switch built-in).  Living Room - Playbar + Sub + 2x Play:1 satellites. There is a boost connected to ethernet in this room Basement - Playbar + Sub + 2x Sonos One satellites. One of the satellites is connected to ethernet in this room. Bathroom - Single Play:1 Everywhere - MoveThe Play:1 in the bathroom is reasonably far away from the living room but probably not too far for 2.4GHz so it should be talking to the living room boost.In a perfect world, I’d get rid of the boost and connect each Playbar to ethernet, but I’d have to run new ethernet drops which is possible but not easy given the room

3
Krishma M
3 years ago
I
iam1337Contributor I
asked in Home theater
Sound drop outs with Sonos Arc

Setup:LG Oled B8 65 2x Sonos Play:1 1x Sonos Sub 1x Sonos ArcHi,My Arc is connected to the TV via HDMI Arc. All devices are connected to my router via wifi.The sound works fine with music, but when watching Movies on Netflix, Amazon Prime or from my Plex Server (with the tv apps and a shield tv) the sound drops out for some milliseconds and gets back afterwards. I guess it’s a problem with 5.1 sources?This happens quiete often and is really annoying. Is there something I can do to fix this?My diagnose id: 45732140. Thank you!

1
Rowena B.
3 years ago
V
viavillalobosAvid Contributor I
posted in Components and Architectural
Looking for instructions on how to control My Sonos w/ Yonomi

I’m going out of town and would like to be able to turn some music on & off throughout the day so my house doesn’t appear to be empty.  I downloaded the Yonomi app to my iPhone and conected it to my Sonos Cloud account but can’t find any instructions on how to use it to get my Sonos to go on.   Anybody out there know how to do this?  

1
Rowena B.
3 years ago
K
Kara19840Contributor I
asked in Home theater
Are Sonos planning on fixing the ARC lip sync problem?

We have the Sonos ARC connected from our TV using HDMI eARC but we have terrible lip sync issues. All audio settings on Sky Q, TV and Sonos App have been updated to try and resolve the lip sync but the only thing we can do is to set the Sky Q Audio to Normal instead of Dolby Digital Plus.This means that we invested in the Sonos ARC to have no better sound output than we would with any cheaper soundbar. Why do we need to watch movies that have Dolby Atmos sound with Normal audio settings? Doesn’t that defeat the object of having the Sonos ARC?Are Sonos going to fix this issue?

13
J
3 years ago
A
Anonymous
posted in Controllers and Music services
I need to delete my Sonos account. Product did not live up to expectations

I puchased it so that I could Bluetooth speakers from TV. BestBuy sold a product that did not have bluetooth. I returned it and want to delete my account.

1
Mark P
3 years ago
M
MarkmywordzzzContributor I
asked in Components and Architectural
Sonos Beam WiFi

I've had the Sonos Beam for three months now. As a soundbar for my Samsung TV it is excellent. As a Wi-Fi device it is terrible.It's sits with my Samaung TV, Sky Q box, Cambridge Audio Minx and Sony DVD player. All these devices never lose Wi-Fi connection but the Beam loses connection every other day.I can't talk to it via Alexa or Spotify and my Samsung phone Sonos App can't find it. The only way to get it to comeback is to reset the router. Getting mighty fed up with it now! Any ideas?Mark

11
M
3 years ago
J
jandogrsaContributor I
asked in Components and Architectural
Advice on hard wiring some Sonos speakers

Hi AllMy setup is as follows: 1x Playbar in the lounge, 2 x Sonos Play One speakers in the kitchen and 2 x Sonos Play One speakers on the patio. All Sonos products connect wirelessly over Sonos Net and I have a Boost plugged directly into the wifi router (which is at least one meter away from the wifi router). My wifi router’s 2.4Ghz channel runs on channel 11 and my Sonos Net on channel 6. The wifi router is in my lounge. I have assigned all my Sonos products static IP’s. I run a 100/10 fibre line. After doing all of this, my system still has lag and I experience drop outs. The speakers with poor connection are one in the kitchen and one on the patio. I cannot move these speakers and I cannot move my Boost nor my wifi router. The only problem can be the brick walls/structure of the house (none of which I can change).I am now going to hardwire all my Play On speakers (ie 2 x Sonos Play One speakers in the kitchen and 2 x Sonos Play One speakers on the patio) I can not hardwire my Playb

1
Airgetlam
3 years ago
M
mitchworldContributor I
asked in Advanced setups
Audio Streaming Proxy for Radio Stations

Hi,I use my Sonos devices mostly for listening to the same 5 ~ 7 radio stations. I use the cheap IKEA remote control to skip to the next station every now and then.I have 2 minor issues:the slight, but annoying starting-lag when switching stations due to loading (whereas starting music from my local server comes with no perceivable delay at all) two of the radio stations play very annoying commercials at the start of the stream whenever I load themI’m looking for a solution for these 2 issues.I’m running a Raspberry PI on my local network, so I think a proxy solution could help that would permanently buffer the 7 stations. My Sonos system would then connect to the proxy instead of the original stations. But I have not found a working solution yet. Any tips are much appreciated! M.

1
controlav
3 years ago
R
Richard_118Contributor I
asked in Advanced setups
How do I use Sonos for video conferencing?

Hi, I have several Sonos devices (Original Playbar, BEAM, Sonos1, Sonos5 etc)Since I work from home (particularly now we are in COVID lockdown) I average 5-6hrs a day video conferencing with customers. Headphone/earphones make my ears hot and itchy, so I prefer to play my audio out loud.At the moment, I’m using an >15yo old amp and speakers for my computer audio as I can’t seem to get Sonos to play audio without a lot of delay. I’ve tried through audio jack, via optical/HDMI adapter (original playbar), and directly through HDMI (Beam). Nothing I’ve tried seems to alleviate the problem.Since I think the delay is to be able to sync streaming music all over the house, and that’s a feature I never use, do you think it would it be possible for Sonos to include an option to turn off the delay? I’m pretty sure the CPU could do realtime audio since a teeny Raspberry Pi can run the whole videoconferencing.Anyone got any other idead how I can get delay free audio without hacking the hardware

2
controlav
3 years ago
N
N1choalsContributor II
asked in Home theater
Dolby 5.1 not showing under Line-In

Hi Sonos Community,Looking for some help please, I’m trying to get Dolby Digital 5.1 to play through my setup and to show up on the Sonos app.The two input messages I keep getting on the Sonos App under “Line In” is either Stereo or Silence 2.0, not Dolby 5.1.Here is a rundown of the equipment I own & how it’s all put together.1 x Sony PS4 - Audio Output set to Dolby Digital 5.1 - Running Latest Firmware1 x Sony TV KD - 43XD8099 - 2016 Model - Running Latest firmware2 x Audio Quest Cinnamon HDMI Cables - 4k/8k, Ultra HD / HDR / Ethernet / eARC1 x Sonos PlayBar - Hard Wired into Router - Fibre Optic connection from TV to Playbar1 x Sonos Amp - Hardwired to my Netgear Night Hawk Router - HDMI from TV to Amp4 x Sonos Sonauce In Ceiling Speakers acting as Surrounds & Stereo when listening to MusicThe PS4 is directly plugged into the TV’s HDMI Port 3 which is the ARC port, then from HDMI Port 2, I connect another HDMI cable into the Sonos AMP.I’m unsure If the HDMI Port 2 is ARC sup

14
N
3 years ago
J
JK_Contributor II
asked in Components and Architectural
Suggested temperature for Sonos Amps

Hi guys, I have a comms cabinet with a bunch of equipment, and 9 Sonos Amps in it.  The Amps are stocked in 2 x 2’s, across 3 shelvels (ie., 2 shelves each have 2 Amps on top of each other, beside another stack of 2). The temperature within this cabinet, even with cooling fans etc runs to 35°c-40°c. The Amps, and everything else inside the cabinet, are very warm to touch. What is the ideal temperature to run these at? If they are consistently at 35°c, is that detrimental to the product? I have a quote to entirely strip out the comms cabinet and rebuild it with better ventilation etc., but it’s a pretty expensive quote - so just wanted to know how a big an issue the temperature really was. Cheers,JK

2
J
3 years ago
J
jeepsterContributor I
asked in Components and Architectural
Sonos keeps dropping connect amps

Every time I open Sonos it fails to find one or more of my 3 connect amps. Sometimes they are there and then disappear. I have1 Play1 on Wi Fi3 Play 3 wired3 Connect Amps wiredand 1 bridge.

12
J
3 years ago
S
soundlabContributor I
asked in Components and Architectural
Sonos AMP HDMI Arc switching back to TV speakers automatically after 3-5 seconds

I have a new Samsung Frame TV connected via HDMI ARC to a Sonos AMP.  Working perfectly until a few days ago. The system now is automatically switching off of the HDMI input and reverting back to the TV internal speakers… If I interact with the volume slider in the Sonos app it will switch back to the HDMI connection to the AMP, but then reverts back again to TV internal speakers after a few seconds.  The TV audio input settings look correct, the Sonos system plays back music just fine and is connected to the Sonos app...  Any ideas?    

4
H
3 years ago
J
Jackal_nContributor I
asked in Components and Architectural
Can't do a factory reset on Playbar

My surround system in the living room dropped off the Sonos plant randomly,.. after which I managed to reconnect the Play 3 surrounds and Sub just fine.  Thankfully I had a spare Beam from another property which I was able to pilfer and setup the system again… In the meantime I have tried doing a hard reset to default factory settings, but the white light stays constant. I’ve tried connecting it directly to my hub, but nothing…. I’ve left it overnight just in case.  But it doesn’t get picked up, or allow me to reset it.Not sure what else there is to do myself other than speak to the diagnostic team who don’t appear to work at the weekend, and during the week I’m not able to spend time addressing this.  

3
Rowena B.
3 years ago
G
GottarockContributor I
asked in Components and Architectural
Running two apps S1 and S2

Chasing some guidance run 6 older Sonos amps, s5 and even the old controllersjust purchased the new arc , one sl and sub two apps and now lost and can’t seem install all the older versions back on the original s1 app

2
G
3 years ago
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