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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26857 Topics
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AndyBennettContributor I
posted in Components and Architectural
Sonos S1 App Caanot Find Sonos System Windows and Android

I haven't used the Sonos app for a while as I have been playing from Spotify to the speakers so cannot really say with confidence how long this issue has been around.  However, since using the S1 app, so I suppose since march, it has not been able to find the Sonos system.  When attempting to connect to an existing system, it prompts me to press the mute and vol+ buttons, which I do, which the app recognises me doing, but after a couple of minutes of scanning, it fails to connect. On Android it tells me it has connected and returns back to the setup screen.I have 4 1st gen play 5s which I have owned from new for around 9 years, one of which is connected via ethernet.Spotify is still able to communicate with the devices when playing via my phone and recognises the stereo pair I have, so something is working, just the official app seems to struggle.I noticed when logging into my Sonos account that the devices were last registered 14-16 march 2020 but not sure what that actually means.Any

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Annazel S
3 years ago
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Andrew_188Contributor I
posted in Controllers and Music services
YouTube Music vs CR200

Hello,I know that CR200 support is limited at best, and I understand that the older device is probably quite limited in terms of program storage space.But now that Google Play Music is dead (RIP) I am very hopeful that you can reclaim some of that program space to fix Youtube Music support.Because today, on my CR200’s, all I see when I select Youtube Music is “Unable to browse music.”

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controlav
3 years ago
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LentilSoupContributor I
posted in Controllers and Music services
YouTube Music not letting me skip or scrub tracks

In the past week I have started having issues with YouTube Music where I will select a track under an artist, but it won’t let me add it to the queue and it won’t let me skip/scrub - it just plays without making any changes to the queue. It’s also happened when I’ve tried to play a full album, and will just loop one track continuously while scrubbing and skip/back are not available. iOS 14.2.1

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3 years ago
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LeturtleContributor I
asked in Controllers and Music services
Deezer cannot be added on Sonos system

Deezer on my Sonos won't load. I tried removing and adding back Deezer but now it's giving me error msg.Does anybody know about this problem??

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ratty
3 years ago
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jmuenster85Contributor I
asked in Advanced setups
Sonos 2 room setup won't play at the same time

Hey guys,so I have a 2 room setup with one stereo setup and I was wondering why I can’t play in both rooms the same music at the same time?I can play 2 different songs at the same time in each room, but it would be nice to have them grouped and play the same at the same time. The app seems to be able to do this, but when I add the second room to the already playing room, it doesn’t play anything.Any help with this would be appreciated. I have already unlinked everything and set it up again.Cheers

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J
3 years ago
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VMFCLMCContributor I
posted in Advanced setups
mes listes de lecture Sonos sont pleines

Bonjour Le système refuse désormais d’ajouter de nouvelles chansons en indiquant que mes listes de lecture sont pleines.Pourquoi y a t il une limite ? Est il possible de l’augmenter ? Est il possible de la contourner ?Je me sers de la liste de lecture Sonos que j’ai créé comme d’une radio personnelle et souhaite pouvoir l’enrichir encore de nouveaux titres…Merci d’avance

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V
3 years ago
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Blue5Contributor I
asked in Components and Architectural
Sub x 2

I want to set up two subs in my living room surround sound, can this be done?

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L
3 years ago
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PYRRHUSContributor I
asked in Advanced setups
Connexion d'un rétroprojecteur sur AMP via un PC connecté sur une docking station

Je cherche à récupérer le son du PC sur l’Ampli Sonos lors d’une projection de la vidéo avec un rétroprojecteur via le PC ??Merci par avance de votre aide

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Airgetlam
3 years ago
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njekosterContributor I
posted in Components and Architectural
Account problemen & nieuwe setup

Hoi,Ik wil opnieuw mijn sonossysteem installeren met een nieuwe wifi. Nou heb ik net mijn Sonos bridge aan de praat gekregen maar lukt het niet om mijn Sonos play 5 gen 1 er aan toe te voegen? Ik kan via de app ook niet op mijn account, systeem en services klikken? Wat doe ik fout?Ik heb de sonos play 5 gen 1 aan de kabel gedaan maar hij doet het gewoon echt niet?

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Rowena B.
3 years ago
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ScallanderContributor I
asked in Advanced setups
B&O9000 via Cambridge Audio Amp to Sonos Port

Any assistance would be much appreciated. I have a B&O9000 CD player that I would like to connect to Sonos environment - 6 Sonos 1’s, 1 playbar. This will be connected via a Cambridge Audio base amp along with a project carbon turntable. I have a 7 pin fin to 2 X RCA phono cables but for some reason we can’t get the sound into the Sonos wireless ecosystem. B&O has a built in amp. Thanks

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Airgetlam
3 years ago
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36DuffContributor I
posted in Home theater
App does not connect after using HDMI connection with TV

I set up my Beam, Sub and two One SL’s and the app worked great, once I used my tv through HDMI ARC the app no longer connects?  The only way I have been able to fix it is but completely resetting everything, other options or corrections?

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Airgetlam
3 years ago
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MsathomasContributor I
asked in Components and Architectural
Trouble connecting Playbase on the Sonos App!

Hello,I have a Sonos Play base and every time I try to set up the Play base on the app my wireless connection is not picking up. I’ve tried factory reset and unplugging the Play base but still no luck.I also bought the Sonos boost since it has its own Sonos wifi connecting the boost to my Wifi router but still no luck again & its not picking up my Play base to set it up in the app.I need help on solving this problem it has been going on for a while!  

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M
3 years ago
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ahernetjContributor II
asked in Components and Architectural
Sonos Port only playing two speakers

I recently purchased the port component to integrate my 5 speakers surround system with Sonos.  Set up was easy - problem I am having is only two of my five speakers are playing (the front two).  I confirmed via other sources that all five speakers work fine so its something going on with the port.  To confirm, the port should be able to stream all five speakers, correct? My receiver is set up as “Stereo” which normally would play all speakers in harmony (not surround sound).  Appreciate any assistance with this!

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3 years ago
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jnsContributor I
asked in Components and Architectural
Audio playback stops and skips (Spotify on Connect Amp)

Hi, last few days my music playback from Spotify stops and skips on my Connect:Amp. Other products (Playbar, 2xPlay3/ are ok. Im on S2 thats been working great until now. Tried to reset Connect following the instructions but with no luck...The system is able to recognize the device even after an attempt to reset it, so Im not able to set it as a new device…Any help would be welcomethanksj. 

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Annazel S
3 years ago
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Username2020Contributor I
posted in Speakers
Sonos Boost dropping out system repeatedly

I’m sure this question has been asked before, however I apologize that I am not very IT savvy.  I have a boost connected to my router by ethernet cable.  It’s about 2 feet away.  Next to the boost I have a Play:1.  I have 1 Play:5 and 7 additional Play:1’s scattered throughout the house.  I believe I set the boost up per the directions.  Any ideas?  Also - explain it to me like I’m 5 please. Cheers!

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C
3 years ago
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br77waContributor I
posted in Home theater
Sonos One SL Connection issues to existing sonos network

I have a Sonos Bridge with 3 existing Sonos products Play 5 (Gen 1), Play 3, and Play 1. It has been working fine for many many years.I have just purchased a new Sonos One SL and want to add it to the network. I have followed all the prompts including a reset and the closest I have reached to connecting it is that it shows the device is when it is connected via Ethernet cable and in the sonos app it asks to connect the Play 1 but holding the Play/Pause and Volume up button at the same time.  As the Sonos One SL does not have these buttons I have tried every combination of the buttons on the device with no result.Appreciate any thoughts anyone has.

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Rowena B.
3 years ago
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mjordan68btinternet.comContributor II
posted in Components and Architectural
Music keeps cutting out.

189320415 diagnostics. Tried everything in the guide but the music still cuts out all the time.

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Simon B
3 years ago
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jmrenardContributor I
posted in Home theater
Sonos Arc & KD65XF9005

I own a Sony Bravia KD -65XF9005I have just bought a Sonos Arc and a pair of Sonos One SL.I mainly watch movies on Netflix with the subscription that provides 4K and Atmos on Selected movies.When playing such movies, I do not get the Dolby Atmos information on the Sonos App.On supposively Atmos movies when looking at the Sonos Arc details it show Dolby Digital Plus and sometimes PCM 2.0Is there something that I have missed or is it a TV limitation, which mean I never be able to benefit from Atmos?BTW, by “safety” I have installed a high speed HDMI cable Thanks for your help.

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G
3 years ago
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AMG in SFContributor I
posted in Portable speakers
Connecting Move to MYX Fitness Bike

I bought a MYX Fitness bike with 22” Bluetooth enabled display. The bike pairs with Bluetooth headphones but doesn’t recognize my Move. My Move is working and pairs with other wireless devices. I contacted MYX and they said they don’t support wireless speakers (I didn’t know it was possible for a Bluetooth device to pair with headphones but not Bluetooth speakers). However the bike does pair and connect to my old Big Jambox wireless speaker. I’ve seen the thread here that Peloton has a similar issue. Anyone able to surmise whether or not I’ll be able to connect to the MYX bike… and how?  thanks! 

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Annazel S
3 years ago
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steveclarke1958Contributor I
asked in Components and Architectural
Connection to itunes breaking

I have a Play5 and have successfully linked it to iTunes on my windows 10 pc. More often than not the sonos app complains that it can't find the server. This is usually fixed by either rebooting my pc or the router but it happens a lot and is spoiling the enjoyment for me. Anyone else come across this problem?

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Rowena B.
3 years ago
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kathyscomputerContributor II
posted in Controllers and Music services
iTunes library not matching sonos library

Couple issues.The biggest one is updating my Sonos music library to match iTunes library.  Just purchased couple things from iTunes. Did an “Update Music Library” in Sonos - it took a long time to index (only added one album), but when it finished, I can’t find the artist, album anywhere in Sonos library.  HELP???One other issue.  There are times that I’ve gotten new music and it catalogued perfectly by artist in iTunes but doesn’t show up in Sonos music library by that artist.  I’ve usually been able to locate it by looking through albums, compilations, songs, contributing artist, composing artist or sometimes even genre.  I’ve never understood why Sonos doesn’t always mirror iTunes library.  Any idea why this is? 

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K
3 years ago
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WeidickTrending Lyricist I
posted in Controllers and Music services
My Sonos stopped working round 1600 saturday december 5. 2020

I have used Sonos for several years on 2 locations on 4 different devices and 2 different accounts with no problems together with the danish YouSee-Music streaming service.Suddenly the music stopped and could  not be started again.Sonos apps claims that there is no connection to YouSee no matter which account i try. Sonos apps claims, that it cant connect to YouSee and verify accounts. Sonos app says, that I should contact YouSee. Other streaming-services works fine.YouSee says, that it is a Sonos-problem. I can log in and out on YouSee and play music on the YouSee app on the 2 iPhones and on my MacBook Pro with the accounts Sonos cant reachI have afterwords updated  the apps on 2 iPhones, 1 iPad and 1 MacBook Pro to Sonos S2 with same result.My conclusion is, that Sonos suddenly from this afternoon won´t communicate with YouSeePlease advice. Best regardsPoul Erik

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106rallye
3 years ago
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ToestaffContributor I
asked in Components and Architectural
unable to stop track playing

I seem to have a rogue track on one room setup ( Beam plus 2 Play1’s). Not on the queue playlist but just appears and unable to stop/delete or play any other track … really weird - anyone got ideas or solutions

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3 years ago
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Chris_183Enthusiast II
posted in Controllers and Music services
Spotify Connect - Switching back and forth

I’m probably in the minority and just started trying Spotify Premium with a free trial.  I currently use Tidal, so I’m trying to figure out how people use Spotify with SONOS.  Here’s an example: I’m listening to Tidal and at the top of the hour, go to my radio station to hear the news, then switch back to Tidal when the news is over.  All in one app (the SONOS app).With Spotify, I have to open Spotify, start music, then open SONOS to switch to news (which automatically overrides Spotify).  Then I have to go back to Spotify, tell it to “forget” my SONOS room, because no sound is coming out, and relink it back to SONOS.Just seems like a pain to switch sources.  Why would SONOS allow an app to bypass there app?  Seems like Spotify is taking control of the user interface (grouping, connecting, volume), bypassing SONOS.  Almost like a power play where one day Spotify will simply connect to multiple devices, some SONOS some not.

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J
3 years ago
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Vincenzo021283Contributor I
posted in Home theater
Rumore proveniente dal sub

Buongiorno, ho da poco acquistato il sub di sonos per completare il mio impianto home theater.Collegato e configurato senza problemi apparte per il fatto che se mi avvicino sento provenire dal sub un ronzio molto fastidioso…Non riesco a capirne la natura... qualcuno sa aiutarmi?  

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Rowena B.
3 years ago
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