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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26706 Topics
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MichaelinchicagoContributor I
posted in Advanced setups
Turntable setup through tv for free

Want to hook up a turntable to a beam or arc without an amp or port? Totally possible. I plugged the turntable cord (rca white and red) into my tv, my tv to the beam as normal with the hdmi, and changed the input to the rca signal and the record player works! I had to turn off the auto shut off for the tv so i could play records for a long time without it shutting down since there is no video signal. I don’t mind the tv on while I play records. I would mind spending $500 or $650 to hook up through an amp or port! This is free and works great. 

1
Airgetlam
3 years ago
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Music NutEnthusiast I
posted in Advanced setups
Feature Request: Standalone Sub

Would it be possible to allow configuring a Sonos Sub by itself as a “room”?.  This would solve for a couple of use cases:Those with Sonos Moves could group the Moves and standalone Sub when in close proximity. Example Office Move Pair + Office Sub. Those with the desire to have more than one Sub in room could group with an existing room that already has a Sub. Example: Living Room (+Sub) + Living Room Sub

17
M
3 years ago
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GregAContributor I
posted in Components and Architectural
SL surrounds with playbase audio choppy and dropping out

Just added 2 Sonos SL as surrounds in my family room paired with playbase and sub.  I previously had play 3 surrounds in the room but moved to a new room when i bought the SL’s.  I have a single Sonos One hardwired in another room and all other Sonos devices (12) are wireless.  In general my system is very robust and the play 3’s worked well and still work well in the new room.  When I installed the 2 new SL’s the audio is breaking up when using airplay and sometimes drops out entirely with audio only coming from the playbase.  Happens at the very beginning of any airplay session and when changing tracks using Apple Music from my iPhone.  When playing through the Sonos app using music services no issues.  Any ideas on how to solve?  I’ve already tried restarting my network (Eero), updated and restarted my iPhone.

7
Ken_Griffiths
3 years ago
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User443206Contributor I
asked in Controllers and Music services
Playing Music from Laptop or NAS

I'm having difficulty connecting my Sonos to my Music Library. My laptop is on and the network can see all Sonos devices. However, when I put the path in (\\mycomputer\shared\music) it simply says my computer is not responding. The folder 'Music' is shared to Sonos with full permission but it's just not responding

1
Annazel S
3 years ago
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purapuraContributor I
asked in Controllers and Music services
Issue with my Spotify family account on Sonos. Music stops

Hi Sonos community,I have a Spotify Family account. I’ve added our spotify accounts (2) into the Sonos app by using the tutorial here: https://support.sonos.com/s/article/2757?language=en_USMy wife listens to music in the living room via Sonos Port and her spotify account (through Sonos app).  I want to listen to music on my laptop directly using the Spotify app (on my spotify account of course)Impossible. Music stops on one side everytime one of us try to play her/his music.Any idea? Bests, Mathieu

4
J
3 years ago
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sonPHsContributor I
asked in Controllers and Music services
Can't reauthorize Apple Music

Hi, the Sonos controller recently said I needed to reauthorize Apple Music. When I followed the instructions and input my Apple id the Sonos app screen just blanked and stayed like that. I tried removing the Apple Music service completely and re-adding it. At the point of selecting ‘I’m already a member’ (of Apple Music), same outcome with screen just blanking out to white. Help please Sonos - I’m so bored of having problems with your system... 

4
Mark P
3 years ago
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KochanskiTrending Lyricist I
posted in Controllers and Music services
Classical tracks skip before finished

In both the HD Radio Symphonies and Classical Concert Hall the track being played does not finish. It often skips to the next track. I’m paying a monthly subscription for this joy. Surely the technicians can create tracks with a two second pause between them?

5
Ken_Griffiths
3 years ago
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Nirpo120Contributor I
posted in Components and Architectural
Speakers go missing from app

Hi, i bought a sonos move, playbar and a sub 6 month ago. It worked perfect together. We moved to a new apartment a few months ago and now i cant see the playbar and the the sub together with the move. Sometimes i can see the three products but i cant play them together and most of the time i just cant find the playbar and the sub. What can be the reason? Maybe a low quality of wifi connection?? 

1
Mark P
3 years ago
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Fabfab99Contributor I
posted in Advanced setups
Various sound profiles for a group of speakers

Is there a way to have different sound profiles set up for a group of speakers within the same room. For example, when sitting on the sofa watching tv in surround sound mode the speakers should be set up differently than when listening to music. Is there a way to switch from one sound profile to another easily?

2
B
3 years ago
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StoutContributor I
posted in Components and Architectural
Boost added and cable tv goes to white screen

Added boost and tv goes to white screen. Cable tv works fine if I power off the Boost. Turn tv on plug in Boost and white screen comes within minutes. Obviously Boost is impacting cable tv signal but how do I fix it? No problem with previous sonos product.

3
Mark P
3 years ago
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Kristian KoehntoppContributor I
asked in Components and Architectural
Website thinks I still have a bridge

I am on a pure S2 system, using the S2 app. A bridge is no longer shown as a system component when I am looking at the system in the app.Yet, when I go to the website, a bridge is still shown as registered with my account. I can checkmark it, and it is even eligible for an upgrade. I do no longer have the physical device, though.How can I remove the bridge from the website?---Website sonos.com → https://www.sonos.com/myaccount/system/households/devices/About your systemYou have 1 products in your system that are not compatible with the new app, Sonos S2. Learn about your options below.…BridgeRegistration: 1/25/2014 

4
ratty
3 years ago
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getyourcolorsContributor I
posted in Home theater
Can't connect another devices with my Sonos System

Hi everyone Just today I’ve received my first Sonos (One SL), went through Wi-Fi setup with my iPhone device just fine and it works great. I cannot however connect any other device (tried Windows and two other iOS devices) with my system, they say that they cannot find any Sonos in my network (it’s the same network, checked twice). Windows settings (network and firewall) are ok. Any ideas how can I fix this issue?

19
J
3 years ago
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shartyContributor I
posted in Components and Architectural
Does Ethernet port on ZP90 matter? one port is killing my network

I’ve recently added a ZP90 to my network.  Sine then I’ve been having terrible problems with packet loss,  loss, especially to anything leaving the network, going outside.  Internally I’ve noticed that it seems to take several packets to “wake up” the network. I thought ATT was the problem and they have been out, put in a new modem and cleaned up a couple of bride taps.  Always good to do, but the problem stayed.  I pulled everything from the system and no loss to external pings, , pulled everything back in except SONOS ZP90 and still a problem. I switched etherent ports on the back and no errors now.  I don’t find any documentation calling one IN and the other OUT, but it appears to be so.Any information on this?  I need to make sure that I stay stable. Mike S. 

7
S
3 years ago
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Andy_15Trending Lyricist I
posted in Controllers and Music services
hiss sound when playing from YouTube music

There's a quick hiss that happens occasionally when playing back from YouTube music.  I submitted diagnostics.  973179111It's hard to describe but sounds like a fast hiss.  Or like a cd skip.When playing from other sources no issues.

2
Airgetlam
3 years ago
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jake319Contributor I
asked in Home theater
TWO Sonos ONE SL, Arc and Sub do not maintain connection

I have a brand new setup with two Sonos ONE SLs, Arc and Sub. My room is quite large and the surround (Sonos ONE SLs) are 20’ apart and 15’ from the Arc. The Sub is also about 12’ away from the Arc. I spoke with a technician who said they should be closer, but that’s not easy to do. Is there a way to keep the speakers where they are but improve the connection?Also, rather than use the two Sonos ONE SLs as surrounds, does anyone use them as Front Left and Right speakers? Thanks.

1
Airgetlam
3 years ago
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tcdawsonContributor I
posted in Advanced setups
Does Sonos Arc and Amp

My Sonos arc only works with my Sonos amp (rear speakers) when the arc is connected to my network via Ethernet.  Does this sound correct? When I unplug the Ethernet cable from the Arc the rear speakers powered by the Sonos amp no longer play.  

2
jgatie
3 years ago
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midwestisdabestContributor I
posted in Home theater
Help Connecting Beam to TV w/ no ARC or Optical

Hi everyone, I have an older TV (manufactured in 2014 - not really old to me, but by tech standards, I suppose it is) and I'm trying to connect my Sonos Beam to it using an HDMI switch. Currently I have an HDMI cord running from the TV to the switch and the Beam connected to the switch via an optical cord (using the HDMI to optical adapter Sonos provides), but the Sonos app isn't recognizing anything via TV Setup through their app. Does anyone have advice for steps to take to try to make this all work together? I'm at a loss now. I appreciate any help or tips anyone might have. I thought I could handle this level of tech, but apparently I cannot. TV: LG 65LB5200 - photo below showing the back of the TVHere’s the HDMI switch I purchased. 

5
M
3 years ago
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RagskContributor I
asked in Components and Architectural
New Amp only operates on 5 Ghz frequency? Connections issues with my Subwoofer

I had a Sonos system made up of 9 connect amps in a central rack powering ceiling speakers in different rooms. 3 of those rooms also have subwoofers. Everything worked flawlessly for 5 years and then I stupidly made the decision to upgrade 4 of those Connect Amps to the new Amp…… 3 of those “Amp upgrades” were in rooms which has a subwoofer. Unfortunately now 2 of the subwoofers no longer work as no sound comes out of them. They show up on my system but when I play something there is no sound and the room status in the Settings>System menu switches from showing Living Room (+Sub) to Living Room (+?).  I have been on the phone to Sonos Support for nearly an hour. In a nutshell the subwoofers no longer work as they are too far away from the Amps in the rack. The new Sonos Amp only operates at 5Ghz frequency and hence its range to connect to the subwoofer is much more limited than the old Connect Amp that operated at 2.4Ghz. The Sonos support professional was pleasant enough but the on

5
M
3 years ago
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Jonas ValfridssonContributor I
posted in Components and Architectural
Sonos App broken on Iphone XS Max?

I just got a new phone, and for some reason the same day my Sonos system breaks (Unable to play through Spotify on my laptop). I have tried to connect to my system with my new phone without any luck. So Instead I have began resetting my speakers and trying to create a new system. Now, the application can find my speakers, but when I press ‘go to device settings’ after having pressed ‘install this product’ during the device setup. Nothing happends, the button press registers but then nothing further happends. I did not have these issues on my old Iphone 8 but I don’t have access to that one anymore. How would one resolve this? I have Sonos Play:1 speakers if that is helpful and I am using the Sonos S1 app.

1
Simon B
3 years ago
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Pasta DisasterContributor II
posted in Controllers and Music services
Apple Music library not available, please check soon.

Can’t find a topic on this that is less than a couple of years old but it’s happening here - not to me but to my wife’s account (family account via Apple One) so this has to be fixed double quick or I’ll be in trouble!!Diagnostic number: 1075133482 Please help! She’s not angry, she’s disappointed. We all know that’s so much worse!

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Simon B
3 years ago
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JODAORContributor I
posted in Controllers and Music services
Tidal issue

Tidal issue.  Sorry for typo. Admin please feel free to correct spelling of topic. When playing Tidal as my music source, it will only play one song (not continuous play of an artist/songs/album), then stop. Sonos doesn't do this with Amazon music (Amazon music continues its to play the entire library). I've removed and reinstalled the app, disconnected the Tidal service, then reconnected and still the same. Thoughts?

5
E
3 years ago
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ralphthemagicianContributor I
asked in Advanced setups
Can speakers be part of multiple groups?

I am not very familiar with Sonos and I have a technical question about how speakers can be grouped.I’m wondering if it is possible to have different components part of multiple groups, and how that would or wouldn’t work with Airplay 2.Essentially I am designing a system for a room with a TV, and I wanted it to be possible to have the system set up as EITHER a 2.1 or a 5.1 (which includes the 2.1).So say I have the following components:(1) Arc (2) Five (2) One SL (1) SubIs it possible to have:Group 1: (2) Five + (1) Sub Group 2: Group 1 + (1) Arc + (2) One SLIdeally, I would like to have two groups both in Sonos and available to Airplay as “Stereo” and “TV”.

2
R
3 years ago
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LietepContributor I
posted in Components and Architectural
Speaker crackling

One of my surround sound speakers (one) is crackling. I have tried unpairing and re-pairing and moving the speaker to see in anything next to it is interfering. Diagnostic number 346009813.

3
Mark P
3 years ago
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Marlinspike51Contributor I
asked in Controllers and Music services
Music Library Problems

I have a SONOS Playbar, and am running SONOS 2 controller for Mac.  Version 12.2,  Sonos OS  S2,  Build: 61182310  Sonos ID: 114287825.My problem is that I can not establish a connection to my Music Library(iTunes Music) on my iMac without getting an error message.  Therefore I cannot play music. The music library does NOT appear in window, and the error message states:Sonos was unable to add the music folderAccess to the shared folder ‘//Michaels-iMac/Music’ is denied - check the username and/or password.Last week I called the Sonos technical support and attempted to resolve this problem  for over an hour to no resolution.  The Tech elevated this problem to a higher level and he sent me an email to establish an appointment.  My appointment with higher level Tech resolved the problem after several minutes, with this Tech accessing my ‘screen’ and typing in the path to my Music Library which established the connection and I could see all of my playlist and music.  The remedy to my probl

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Simon B
3 years ago
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BrinAvid Contributor I
posted in Controllers and Music services
BBC radio shows disappeared from TuneIn

I use TuneIn to access BBC radio on an almost daily basis.Any shows broadcast on the previous evening are usually available the day after. This was the case until yesterday when recent shows are unavailable.Any known reason for this. I have removed and uninstalled TuneIn but no difference

5
J
3 years ago
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