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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26716 Topics
L
Lamb21Contributor I
posted in Components and Architectural
Move on Sonos Network

It seems I’m stuck. Sonos has worked well for years with my sonos connect hard wired and everything else connecting via this.  this summer I purchased a Move for the only room without sonos in it and have just had problems since as so I’ve found out, it doesn’t connect to the sonos network. I have to have range extenders or the like or I simply don’t get Wi-fi coverage throughout the house. I have a DrayTek router supplied by work for VPN so that can’t be changed. From what I’ve gathered mesh Wi-fi (which the router supports) won’t work with sonos. So I’m stuck with one room never being able to stream the same time as the others, which to my mind is the main reason I went with sonos to begin with.  why doesn’t move support the sonos network?Any other ideas about what I can try? I can’t even buy a boost as this is fir sonos network I gather. 

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L
3 years ago
mhmost
mhmostContributor I
posted in Controllers and Music services
Sonos stops playing music after about an hour or two

I am playing my music library stored on my Mac and Sonos library. after about an hour or so the music just stops.  I have to go back to dashboard and click the play arrow again.

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mhmost
3 years ago
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bumbleContributor I
asked in Components and Architectural
How to stop crackle/ static on sound bar

Can someone tell me how to stop the crackle/ static noise on my sound bar hooked up optically in front of LG C7P? Seems like a lot of people having this problem and theres no fix. diagnostic #8262397 .

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M
3 years ago
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Peter24Contributor I
asked in Home theater
Sonos Beam - Unable to Connect using HDMI Arc

Hi - I’ve just invested in a Sonos Beam and am unable to get a connection using the HDMI Arc socket on my Panasonic TX-40DX700 - launched in 2016. Following advice from other posters I have:disconnected all other HDMI leads from the TVunplugged both TV and Beam for five minuteschecked cable is secure both endsensured that I connected using the correct HDMI socket (middle of three)only connected the cable when the TV was switched on (when I do this the tv sound is muted)set the Viera Link to ‘on’ in settings on the TVset TV sound to Home CinemaWhenever I use the Sonos app to link the TV to the Beam I get the following message ‘HDMI ARC not detected. Make sure the HDMI cable is connected to the ARC port and your TV is on’. To check that the Beam was working I connected up using the optical lead. Immediately the TV’s sound came out of both the Beam and the TV. I tried to change the sound setting on the TV to Home Cinema rather than TV but that option was unavailable.I’m starting to run ou

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P
3 years ago
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Anders LangfeldtContributor I
posted in Controllers and Music services
Problemer med Spotify Connect og Sonos-appen

Problemer med Spotify Connect og Sonos-appen. Sonos mister kontakten med Sonos.

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C
3 years ago
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username84319Contributor II
asked in Home theater
New Sub - Won't "Enable"

Getting frustrated.  New sub, and intermittently I will have problems with sub “turning on” when starting to play something.  The status light is on, and it acts and looks like it is working just fine from the app (S2).  I can toggle the “sub” on and off, and the only difference it makes it the Ones pick up more of the bass when toggled off; the sub just stays dead.  Then, without any rhyme or reason, at a seemingly random moment, it will turn on and start working. It could be 30 seconds, or it could be 15 minutes. And then, sometimes the power of the sub isn’t anywhere where it should be.  Even maxing out Bass in EQ and Sub Level leaves the sub sounding neutered. Then, all of a sudden, that too will resolve itself at a random moment.  Has anyone experienced this?  Everything is up to date.  I did factory reset the sub once, but it has made no difference.

1
Rowena B.
3 years ago
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hssatxContributor I
posted in Home theater
Sonos One SL on S1 ?

Thinking of adding a Sonos One SL to my legacy setup. Can I play the Sonos One on S1 or will I be forced to update to S2.  I do not wish to update to S2.

2
H
3 years ago
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DoddelyContributor I
posted in Components and Architectural
upgrade Sonos 1

Hello,Since I upgrade my App to Sonos 1, I can’t reconnect my Play 3 and Play 1. It works until I connect them to the Sonos WIFi and then the system can’t find them after pushing + and start/pause.can someone tell me whats wrong ? Thankscarole

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Airgetlam
3 years ago
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JamesRaeburnContributor II
posted in Components and Architectural
Playbar Audio Sync Issue

I recently purchased a SAMSUNG - QE65Q700TATXXU. I’ve connected it directly with an optical cable to my Sonos Playbar which has two one speakers as rears (gen2).I’m experiencing a lip sync issues when using Sky Q - has anyone else experienced this?

1
Airgetlam
3 years ago
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SJScardContributor I
posted in Home theater
ChaplinX SL

I have a Sonos XL and have downloaded they-dated software. However, the SONOS controller that is in the brown box will not control my speaker as it states “it is not compatible”.  The SONOS site says it is compatible.  I believe the issue stems from the name of the speaker appearing as ChaplinX SL; the pair were purchased at Costco. I have looked in the community form etc and there seems to be no answer to this??????? Any assistance is appreciated. 

10
S
3 years ago
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wddossettContributor II
posted in Advanced setups
Sonos line in delay and cisco switch port flap

So… a year or so ago at least I remember I was having a big delay between the video on my computer and the audio from the line in on my connect …  finally found that sonos had for some reason changed the delay to 2000ms max.  Seems they did it again at some point…  and I’m old and couldn’t remember where the setting was… finally found it, but having tons of inconsistencies on my sonos system which has worked great for years…  I hardwired most of my sonos system… but over the last month or so, my CIsco 2960 PoE switch has started complaining about ports that sonos is plugged into flapping.  I am assuming this is because it is doing both wired and wireless and for some reason sends a packet on wired/wireless and receives on the other - maybe.  Anyway, I’ve gone about turning off wireless on all my hardwired systems.  I have a full on cinema with playbar, sub and two sonos 3s for the rear.  I read a post that you should leave wireless on …. but I really would prefer to NOT have wireless o

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3 years ago
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sonoswesContributor I
posted in Components and Architectural
Netgear Orbi and the missing speakers on iOS app

Posting this in case it can help someone else with a similar situation.Background: 8 Sonos components in the house. A mix of legacy Connect, Connect:AMP, a newer model Connect:AMP, several Sonos Play:1 and Sonos One’s. All on Sonos S1, all on WM:1 (House Wifi) network.Netgear Orbi RBR50 router and two RBS50 satellites 2.4GHz Channel 1.Everything was working GREAT for YEARS.Then, I added a 9th speaker, a Sonos Move. This is where it starts getting weird.Speakers start dropping off the iPhone app. My son’s iPhone app… we are looking at them side-by-side… some are on my phone, some are on his phone, some are on both, some are on neither. Sometimes they would pop back on mine and then pop off again later.I figured it was just a software update issue. 2 weeks went by and it didn't magically fix itself.Did adding the Sonos Move cause this? I still can’t way for sure if it was coincidence or not. Anyhow… the really weird part… ALL of the speakers are still showing on my wired Windows 10 PC So

7
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3 years ago
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Gareth SContributor I
posted in Components and Architectural
Can't play after S2 update

I have recently updated to the sonos2 app and following all the guidance and then troubleshooting the speaks still will not play.  the app is stating that it is connected but when the music is selected to play it simply will not play.  please help

1
Airgetlam
3 years ago
S
SplesiContributor I
posted in Controllers and Music services
cannot login to music service Telmore Music

cannot login to music service Telmore Music. Problem started 30 minutes ago. I can login to the service from any other places but not from Sonos!!!

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Mark P
3 years ago
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WaugustAvid Contributor I
asked in Advanced setups
Using "Works with Sonos" Onkyo receiver TX-NR696 with Sonos Port and Boost

Just purchased a new Onkyo TX-NR696 receiver specifically for compatibility with Sonos. Reading the owner’s manual before attempting installation, I came across the following:“Displays the Sonos Connect connected to the same network as the network of this unit. Press the ENTER button to select the connected Sonos Connect.”I assume this is an older instruction that applies to Port installation as well as Connect. My question has to do with “connected to the same network as the network of this unit”.Because of connectivity problems (speakers disconnecting) on an earlier S1 system, I purchased a Boost. I assume Port should be connected to the dedicated Sonos Boost network when I set it up, correct? If so, what about the Onkyo? I assume it will not and will be on the normal home network. If so, does that mean I will need to connect Port to the home network as well for them to work? Or does Port only connect to the home network as I found is true for Sonos Move speakers? And if that is true

1
Rowena B.
3 years ago
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AloewContributor I
posted in Components and Architectural
Move unresponsive, flashing white LED

Move unresponsive with flashing white light

1
Paul A
3 years ago
bertkramer
bertkramerContributor II
asked in Components and Architectural
Spotify Premium playlist does not work with alarm

Hello, I’ve problems with Spotify playlist on the alarm. It does not start. I’ve a premium account, so i pay for Spotify with a family account.Streaming is no problem from devices. I’ve made several diagnostics and contacted Sonos (in the Netherlands).I’ve no issues regarding no network connection or whatever. Radio does work. Spotify does not work on a alarm, always the chime sound instead of Spotify playlist. Tried on Play3, AMP so no device related problem.Situation: Everything is S2 upgraded.on bottom floor: cable connected Boost (prime router, ASUS imesh network), Arc, 2xOne SL, Sub (gen3) second floor: two separate Play3 third floor: cable connected Play One on cabled imesh ASUS network, Play3, AMPI’ve no problems with Wifi, no problems with Sonos. The’ve checked the network and everything was within “safe” connection zone (all green). Can someone please tell me why doe the Spotify account not start in the morning? It had been working fine before. The problems started round june/

2
bertkramer
3 years ago
D
Devildoc99Contributor I
posted in Controllers and Music services
Not enough room to update library

Could someone explain to me why this message even occurs. I was under the impression it was indexing the HD where my music files were. Why would it need space for that? Just index the damn thing and let me play on!Can I do something to change/adjust this setting?Thank You  and Merry Christmas to allDevildoc

2
D
3 years ago
M
mkm22Contributor III
posted in Components and Architectural
Connect S1 won't play consistently

When I play Connect alone it comes on with occasional cut outs. The I add a zone it stops completely. If I start with another zone then add the connect it will play. I have rebooted and competed a factory reset.

2
M
3 years ago
S
srlehecContributor I
posted in Components and Architectural
since the launch of the new app my usually stable connection is sooo unstable its frustrating. Anyone else?

I’ve followed all the steps, numerous times, sent emails (nothing), submitted diagnostics loads of times (nothing), tried ringing (nothing). The old app was fine but the new one is just haphazard in finding my system. I’ve changed and upgraded routers to improve connection, reset and factory reset all the devices, works fine one minute and not the next. Everything else in the house works fine. It’s just sonos device connection since the launch of the new app that’s unreliable and frankly driving me away. any help?

4
S
3 years ago
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ParadoxxxContributor I
posted in Components and Architectural
Verizon vs Sonos

I have a Verizon Fios box hooked up to my TV. I have used Sonos for years and I have used both at the same time for years. I'll have music on while someone is watching TV. Just recently now , when the tv is on, and I start sonos app the tv goes to a blank blue screen. My apple tv works but the verizon fios box does not. Now while I'm actively investigating this, I find that once the screen goes blue and I shut down the sonos app the verizon box has to be turned off then back on for it to function normally. Not sure when this started to happen. I update my BigSur OS when apple sends around the updates and I'm wondering if that has something to do with this. Does anyone have any ideas?

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buzz
3 years ago
D
dekaakbeenContributor I
posted in Speakers
Sonos does not play music form SD card

Hi,I have 2 play 5, that I control with Sonos S1 app on an android tablet. My music is stored on the SD-card. When I say “Play from this device”  the app shows all tracks and artists from the SD-card, but gives an error message when I want to play these. It says “xxx is no longer available …. “.Any help is much appreciated.  

3
J
3 years ago
K
KbdoContributor I
asked in Controllers and Music services
One e-mail address per system

Can i not use my own sonos login when connecting to sonos system on my work or at my friends? 

1
J
3 years ago
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CassmasterContributor I
posted in Components and Architectural
nothing works

Came home today to find my Sonos will no longer work. It won't play music, all services have disappeared and cannot be added. Worked last night. 

2
N
3 years ago
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gregory.souquetContributor I
posted in Components and Architectural
Impossible de lire les stations radios

Bonjour, Je viens d’installer une Beam, j’ai ajouté le service Sonos Radio, mais j’ai ec message lorsque je veux lire une station Impossible de lire “***** le compte service associé est introuvable dans votre système SONOS

3
A
3 years ago
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