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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26167 Topics
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BencrouchContributor I
asked in Controllers and Music services
cant group beam and roam sl since major update

I can play music on my beam or my roam sl but not both grouped since the major Sonos app update

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A
2 months ago
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FRANKIEBONESContributor I
asked in Ask a question
Ace headphones

Just got the headphones, cant get them to switch from the soundbar

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F
3 months ago
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JmelContributor I
posted in Ask a question
consistently awful user interface

Hi, the new Sonos app is incredibly clunky and borderline impossible to use. It's frustrating that you can't add songs to a queue in the same way as before nor will it allow me to select local radio stations. I live in Australia and was able to use  I heart radio prior to this update, now it will only let me select radio stations from the US. I love the audio quality, but the app to tie it together is horrendous. Please can this be fixed!

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J
3 months ago
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PaulvgbContributor I
asked in Controllers and Music services
Loss of volume on one of the speakers and vice versa

Dear Sonos Sufferers,As all other users only problems since the Useless new app “up”grade. After all the new versions still bad. New problem: Volume in one speaker disappears. Suddenly, not doing anything. It does correct eventually but at least once I had to restart as it didn’t correct.  Otherwise still the same problems. Shows recently played, but when clicking get an “Oops etc message. My NAS drive doesn’t show, but when using the SonoPhone app no problem, it’s all there (this app hooks onto what’s in the Sonos system).  so will seriously look at the Apple system as the wait of any decent curtuous response from Sonos has been totally absent. 

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3 months ago
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nelly78Contributor I
asked in Portable speakers
Sonos Roam Unresponsive

I own 4 Sonos Roams, 3 of which are functioning correctly. The fourth Roam, however, has completely frozen. The only light that is active on the Roam is the microphone light and the device buttons are unresponsive. I cannot reset the device in the usual way [turning it off, holding play/pause & pressing power] and it’s not recognized as being connected the rest of my system or as a bluetooth device.  What are my options to get this Roam functioning again?  

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2 months ago
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FalconbabContributor I
asked in Components and Architectural
Update to app with Gen 1 products

How do I get a return to the S1 app after being auto upgraded to the new app?  The new app has many dead zones and does not respond well to the Connect One that controls the whole home system. The new app sucks with my equipment that has worked great for 8 years. I do not want to spend $1000 to buy new hardware when what I have has worked so well. What are my options to go back to the old system app?

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F
2 months ago
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NickD88Avid Contributor III
asked in Components and Architectural
Sonos Connect suddenly won't stay connected

I’ve had my Connect Gen 2 running on my mesh (Deco) wifi for about 6 months without any major issues. In the last 2 weeks it suddenly won’t hold a connection to the wifi; at best it’ll start playing, then drop out within about 2 minutes, other times the app just won’t show the Connect as being available. My various Play:1s and Beam are all fine running on the same mesh wifi; and the wifi pods themselves haven’t moved. Both the Deco mesh app and the sonos app say the Connect has a strong wifi signal - SNR of about 50db. I’ve set up fixed IP addresses for each speaker through the router. I’ve updated the Sonos app (the new app really is awful). And I still can’t get this fixed. Any recommendations/ solutions much appreciated!

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N
3 months ago
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Tag650Contributor I
asked in Ask a question
app sucks

App sucks, we have 3 roam 2 s and we can't get them to play the same music, each one is different!

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T
2 months ago
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TRielloContributor I
asked in Ask a question
Setting up SL1 new sustem

Setting up new SL small speaker along with a brand new internet system and service.  it just won’t connect to the new system.  Using Ethernet isn’t working.  I believe the Ethernet is 2.4g not 5g.    

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T
2 months ago
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TomSpursContributor I
asked in Speakers
i have been having trouble for 2 years now

My products atm cant be found, i have switched router, and it found my daughters ray, but it cant find my soundbar, sub and two speakers, been having trouble for 2 years, dont feel the company of sonos is all that helpful either.

1
Bumper
2 months ago
Justin_21
Justin_21Avid Contributor I
asked in Ask a question
EQ Shortcut in 80.

I made the critical mistake of accidentally upgrading to 80.0 FML 😡Am I missing something, what happened to the much celebrated eq shortcut which then had quick access to the speaker settings for things like sub levels? Where is then system information in setting to see what version I’m running and each speakers network info? The UI/UX is so terrible. What a massive step back in usability.   

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Justin_21
3 months ago
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Andre S.Contributor I
asked in Home theater
Lautstärke Skala am Samsung TV

Hallo ich habe seit kurzem eine Sonos ARC. Die Soundbar ist echt Spitzenklasse. Was mich stört ist das es keine Lautstärke Skala gibt nur + oder - .Ich habe die Sonos über HMDI ACR angeschlossen hier wird Sie auch angezeigt.Gibt es eine Möglichkeit das man die Skala aktivieren kann? Es ist ein Samsug QLED aus dem Jahr 2018Moderator edit:Google Translate- Hello, I recently got a Sonos ARC. The soundbar is really top class.What bothers me is that there is no volume scale, only + or -.I connected the Sonos via HDMI ACR and it is also displayed here.Is there a way to activate the scale? It is a Samsung QLED from 2018

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A
2 months ago
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David PatContributor I
asked in Controllers and Music services
Can't use my local music without Internet connection

Hi, lately I upgrade mu sonos App and It became some problem.Now, for 2 days, I had not internet connection.. It was impossible to listen mu personal music on mu Nas. It was Always right till now.How It Is possibile? Sorry for my bad english.Dave  

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D
3 months ago
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nthebrkContributor I
asked in Home theater
sonos arc and sub

Just got back from vacation and the app has changed. When the TV is on, it says TV AudioHDMI.  No problems until I use ear buds. I change by going to sound settings. The problem is when I change back to ARC. The app shows My Music empty que and then I get no sound. H.ow do you switch my music to tv audio on the app. In a nutshell how do you change tv audio from my music. 

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3 months ago
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webadelicContributor I
asked in Controllers and Music services
Is this customer service???

Since a Sonos update several weeks ago I have been unable to connect to my music library.  Several hrs with level 1 support got me no where .  I made an appointment with Level 2 support that was for today ( an hour ago).  Instead of a call I got an e-mail telling me to schedule another appointment. The next available slot is over 2 weeks away.  I don’t fault the support people as much as I fault the management that has allowed this to happen.   This is a symptom of a very sick companyModerator edit: recorded and removed case number

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W
2 months ago
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Mojo621Contributor I
asked in Controllers and Music services
CROSSFADE ACCESS - NOT AVAILABLE - LATEST OS & LATEST APP UPDATE

Anyone else having an issue with access to the crossfade on iOS? Grayed out.  

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3 months ago
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Newbie1657545Contributor I
asked in Controllers and Music services
Sonos Beam Install Issue

Trying to install a new Sonos Beam.  At first, the app recognized the Beam.  Once I connected the Beam to WiFi, though, the app stopped recognizing the Beam.   I can see that the Beam is connected to wifi currently, but it’s like it never existed on the App.  I cannot get the Beam connected as a result.  I reset the app, reset the Beam, reset the router.  Nothing changed.    any suggestions?  Thank you. 

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N
2 months ago
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pwalsh2Avid Contributor I
posted in Controllers and Music services
HOME MUSIC

No search capability for home music library on a server use to b

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jgatie
2 months ago
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bpd489Contributor I
asked in Speakers
Disabled Pop-Up Messages, still seeing Ads in App

I already have this disabled but I'm seeing Sonos headphone ads in the app. On Android OS , app is on the latest app version.

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Bumper
2 months ago
J
JHennContributor I
asked in Controllers and Music services
Music randomly “muting”…?

Hi all.  I am aware that we all hate the new app and its lack of standard features. It LOOKS like an app built in 2024 but behaves like something built for a Nokia 1610. While I’m at it, is there no way to somehow strike a deal with Apple to reincorporate the hardware buttons on the phone to allow operation of the app? I miss that so bad… such a mission to have to open the app and get my finger to hit the little slider just right for the perfect volume. Or just to skip to the next track?! Why oh why?! Anyway - vent over.  Current bugbear - My music randomly “mutes”. And by that, I mean that the music shows it is playing - the time ticks away and the app goes from one song to the next, but no audio is heard. Please don’t ask me to check volume settings.I have to unplug router and speakers and wait for everything to connect again before restarting the App just to play some tunes.  Maddening!!! Thanks! J 

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J
2 months ago
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Luigi MarottaContributor I
asked in Controllers and Music services
S2, Sonos Port, NAS

Hello, we are experiencing a weird problem. We have a Sonos Port on last firmware. It is working fine with sonos radio in android. I would like to add my nas music library. I saw that i have to use a the windows s2 app. But if I install the S2 it doesn’t make me control the PORT at all. I cannot add sources or change music. If i use the WEB APP i can control the music but i cannot add the local media or any kind of other service.Can you help me? 

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2 months ago
jkuruppu
jkuruppuContributor I
asked in Ask a question
Sonos Roam 2 is not responding to voice commands

I’ve tried resetting and rebooting, but no luck.  Is anyone else having this problem?  It was working fine until a few weeks ago.

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jkuruppu
3 months ago
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vmcalexanderContributor I
asked in Controllers and Music services
Sonos app will not return to menu

I have a Sonos move and connecting it has always been an issue. But I will just keep doing things like rebooting router, deleting the app, resetting and setting back up the network, etc. and eventually it seems to work. Definitely not a “Move” which is what I needed. This last time, though, it finally started connecting and I will get the message that it’s connected and it’s solid white on the speaker as it should be. But the app itself will not return to the menu so that I can play music. It just keeps saying it can find a system on the wifi and to join the system. I’ve tried to access help, the last time sitting for over 60 minutes on hold only to be told that the steps I’ve taken repeatedly are the only fixes they have. The issue is the app. Is there a magic way to get the app to return to the page where I can play music?(I have a play five and a play one and I kept them on the older system and the older app. I can play those)

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V
2 months ago
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gotacamaroContributor I
asked in Ask a question
Sonos Amp - Subwoofer (on/off) and Subwoofer levels do not work.

I recently purchased a Sonos amp today, and while it sounds great and my Subwoofer turns on, I cannot adjust the levels via the app. If i turn the levels up or down, or even turn the sub off, nothing happens. The sub remains on playing very low.  Is there a workaround to this? I see others are having similar issues. I waited over an hour to speak to sonos customer service today and the woman who answers had no clue what I was talking about. She just said some features should be available in July, but after explaining to her what my issue was over and over she was not understanding, even told me that since I have  third party sub it wouldn't work. 

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G
3 months ago
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NewappreallysucksContributor I
asked in Controllers and Music services
search in the new app

The new search doesn't return any songs from my library. Only subscription services. That is one of the many ways the new app sucks and blows at once. Is anyone at Sonos listening?

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G
3 months ago
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