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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26621 Topics
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MonyetWorldContributor I
asked in Controllers and Music services
Why a simple functionality suddenly become a nightmare?

Since the new app was introduced, I for once finding it so difficult to play music on Sonos. It will play half way and then it just dropped or stopped. The speakers also disappeared, and the airplay to Sonos worked for a bit and then stopped.  I thought the new app will be user friendly and an upgrade should give the user a controller that you can use easily not spending lots of time trying to find where the speakers are..  I love Sonos and have had it in the last 12 years, and I am for once considering switching to other brand if the app is sh*t.I have never voiced any concern in the past, and the Sonos Team needs to up the game before losing a loyal customer    

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M
1 month ago
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ChundyvContributor I
asked in Speakers
sonos one

Hi - I have a Sonos One A100 model s13. I am trying to find a second hand product to add to my system. Is the Sonos One SL the same product?  many thanks for any help. 

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AjTrek1
2 months ago
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Graden78Contributor I
asked in Speakers
sound failure

Unexpected sound failures on one or two Sonos SL of my larger system occur more n more often

2
G
1 month ago
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garletContributor I
posted in Controllers and Music services
application S2 (connexion propriétaire)

Résumé matériel en ma possession: playbase et 2x play3...dans la nouvelle application S2, chaque fois que je veux essayer de modifier un réglage ou autre, on me demande de me connecter en tant que propriétaire (mes produits il y a for longtemps qu'ils sont enregistrés) et malgré votre marche a suivre (connexion propriétaire) toujours bloqué...je ne comprends pas...merci pour votre aide...meilleures salutations.   Moderator Edit: Google Translate-   Summary hardware in my possession: playbase and 2x play3... in the new S2 application, every time I want to try to modify a setting or other, I am asked to log in as owner (my products have been around for a long time 'they are registered) and despite your procedure (owner connection) still blocked... I don't understand... thank you for your help... best regards.

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G
2 months ago
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MayisaContributor I
asked in Speakers
connect to new wifi sígnal

Hi! Hoy do I Connect my Sonos SL to a new wifi signal?

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Airgetlam
1 month ago
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BobsquareContributor I
posted in Controllers and Music services
is sonos worth the hassle?

Today I tried:to play some music to my Beam via AirPlay but the operation failed to listen to a Sonos Radio station but the station wouldn’t loadto play some music on my Roam but the app kept saying the roam was powered down to switch on voice enhancer via the app but I can’t find where it is anymoreto activate Sonos voice assistant but the operation failed what the hell is going on ? ?  im sure someone will tell me to power down every component and reboot my router and then power everything back up, and do the same with me phone blah blah  is this what it’s come to? 

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Bumper
2 months ago
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User849440Avid Contributor I
asked in Controllers and Music services
Sonos wont see my Mac Music Folder

I recently moved my music from PC to Mac and now Sonos refuses to see it. I go into the usual manage settings to add music from my computer or external drive, find my music folder on my Mac (which is on the Mac’s SSD) andI get the error “Sonos unable to add the music folder.  Access to the shared folder is denied- check the user name and or password”. I have checked and re-checked that the folder is shared but do not know what else to do. It was so simple on my PC!!!Any help please?

1
Airgetlam
1 month ago
Raget.alex
Raget.alexContributor I
asked in Home theater
connect Arcna to Epson LS800 and Sonos Arc

Hi alli read that for good Dolby Surround you need this Arcana Device, so i bought one.No i have no idea how to Connect. I tried to connect the Epson HDMI2 ARC Output to the Arcana Input and the Arcana out to the Sonos ARC. with this i got no sound at all. I also bought 2 18MB HDMI cables. Can it be that the ARC does Not work with this cable or what i am doing wrong?Thanks for your helpAlex

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N
1 month ago
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AntulrichContributor I
asked in Controllers and Music services
New Sonos app

My music library gone from phone app & now laptop - what can I do?

1
MoPac
3 months ago
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KnulrichContributor I
asked in Advanced setups
switch the network

How to switch from one network into another?e.g. Starlink?

1
Stanley_4
1 month ago
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Kalle_hContributor I
asked in Speakers
Disconnected Sonos Five

I have two Sonos five in one room. 1 got disconnected from my system due to lost electricity.  now it’s only flashing with an white sign and is not reachable in any way. Connected a wire to the router but it hasn’t helped out. Tried to reset it through holding th button on the back while plugging the cable but without response. What should I do???

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Stanley_4
2 months ago
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KarlH18Contributor I
asked in Home theater
sonos Beam

Beam turns Samsung tv on at the same time every night (21:30). It’s connected via HDMI ARC. Thee are no timers set on the tv. Please help

3
Airgetlam
2 months ago
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ElNicoContributor I
asked in Controllers and Music services
Erratic Operations

I'm the proud owner of a system consisting of 2 venerable play: 1 and a move 2.We moved into a renovated but bicentennial house (thick walls, lots of wood) more or less at the same time as the upgrade. The network isn't great in the most remote areas of the house, but no problems with other devices and computers.Since then, use has been calamitous...it frequently happens that while the system is running, the application reports that no playback is in progress (on one or more devices)basic commands (volume, skip, play) are rarely executed the first time.Do you think these problems are due to a faulty network (easily solved with wifi mesh) or are you experiencing the same problems at the moment?Thanks :-)  

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2 months ago
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MLM3550Contributor I
asked in Controllers and Music services
Apple Music Library

My music is showing in my library.  However, when I begin to play it quits mid song, pauses, then moves to the next song.   I have deleted, reauthorized, multiple times but it does not seems to correct this issue.  Is anyone else experiencing this?

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2 months ago
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The BContributor I
asked in Controllers and Music services
Adding tracks onto spotify playlists

Hi,The last update doesn’t allow me to add tracks onto my Spotify playlist. The previous was allowing this.When will this be possible again?

2
T
2 months ago
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JROxContributor I
asked in Speakers
Can’t discover Play 3

New router and have updated and connected all other speakers. Cannot connect the Play 3 now tho. When the App says it is discovering the Play 3 and is going to play the ID chime, nothing is heard. Then when it goes to the alternative method of having me push the highlighted button, it doesn’t recognize a button push. My guess is that I need to hardwire it to the network via Ethernet cable but I’m concerned I’ll have to redo all the other speakers again…??? 

2
J
1 month ago
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SC9494Contributor I
asked in Speakers
Era 100

I recently gave my Era 100’s to my son, how ever, they still appear in the app as Era 100 LR and Era 100 LR2, how do I remove the speaker from being seen in the App as every time I turn the system on it tells me they’re not connected.Any ideas on how to fix this? Thanks

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1 month ago
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BeirnejohnContributor I
posted in Speakers
play 5

I need to down grade my play 1 gen 2 to gen 1 so I can use it on the gen one app with my gen 1 play 5

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Ken_Griffiths
2 months ago
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RhizomeContributor I
asked in Home theater
how to create a home theater setup using macbook + Xgimi mogo2 pro + sonos roam SL, 2 x One SL, Ray

Hi there!I’ve been using Sonos for a few years, almost exclusively to play music. I don’t own a tv, but I have a macbook that I play movies and tv shows off of (netflix, apple tv and other streaming services. I don’t watch cable tv and don’t intend to). For sound, I often use my Sonos Roam SL because it connects via bluetooth and there is no lag between the image on the laptop and the sound on the speaker.  Now, I recently made 2 purchases: a XGIMI mogo2 pro projector, and a Sonos Ray. I’m now trying to see if and how it would be possible to play movies over my projector, using my Sonos living room set up (2 x One SL, Ray) to supply the sound. Is there any possibility to connect my Sonos living room set up to my projector to create a home theater? I know very little about these things, so please assume I know nothing! Any advice would be hugely appreciated. PSIf there is no way to connect these things - please note I bought the Sonos Ray on a bit of a whim, because it was on discount.

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R
2 months ago
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jtkeepEnthusiast II
asked in Controllers and Music services
Add music library ios

Found in latest update ios add music library great news buti just get access denied check user password have triedevery which way and every username password on my Macbookpro where my music folder is on my desktop.What to do my iBroadcast server lets you just drag anddrop music folder starts to download and hey pestoyou can play music from mac on ios under Sonos verylazy Sonos programmers.I think Sonos just trys to make it as difficult for the users.

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J
2 months ago
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BoushardContributor I
asked in Components and Architectural
Sonos connect amp stop working

Hi all, I was listening music on my deck via Connect amp and all of a sudden everything went off!! Went to the basement to look at the amp and there is no light on the panel or LAN port.Switch power cord of another amp working without success. Tear it down to watch fuse, mosfet and diode based on how-to found on YouTube and everything look ok. No burn smell, capacitors aren't deform, board isn't deform or discolored. So I'm now stuck with a really expensive paper press since, I think, Sonos didn't support the Connect Amp. Anyone have encounter this kind of issue and succeed at fixing it.Thanks 

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Stanley_4
2 months ago
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Rudy A-TraxxTrending Lyricist I
asked in Controllers and Music services
Sonos controller (ios app) connects everytime to the Room which name is at the top

Hi,Can we change that ?I’d like my app to connect automatically to the room I was connected the last time not the one that is alphabetically at the top of my Rooms (I don’t want rename my rooms for other automations apps reasons) I have three rooms :Bain (Bath in French)Chambre (Bedroom in French)HomecinémaIs that a bug or a functionality that should be implemented?Thanks 

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R
1 month ago
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Borgvardt68Contributor I
asked in Controllers and Music services
Stil having huge problems with acces to my favorits Playlist and DR P4 radio

Hi SonosWhen can I expect the previous challenges with the new Sonos app to come through?Today I have challenges with the fact that I can't get DR P4 radio to play on my Sonos system at all. Likewise, there are family members who have challenges connecting to the Sonos system. It is really challenging after the new App and certainly not demanding to speak well of Sonos in everyday life.Looking forward to hearing from you.Best regards Martin

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Airgetlam
2 months ago
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XlandContributor III
asked in Controllers and Music services
Trying to add ITunes library

HiI am trying to add my iTunes library from my Apple Mac and I keep getting the following message I have looked online and tried everything that I can find it starts to add then just stops the drive is online and never drops.  

1
Ken_Griffiths
2 months ago
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PepetruenoContributor II
posted in Portable speakers
Sonos Roam and Sub mini (worked!)

I have two Ones stereo paired with a sub mini (room 1) and two stereo paired roams (room 2), all of them grouped in my living room. All working seamless for music listening.Few days ago, I took the roams out to garden (they still hooked to the same wifi AP). Previoulsy I unticked the ones from the group so only roams would delivery music on the backyard area. Couple of minutes later my wife showed up at the garden saying I was driving her crazy with the deep bass inside the house, so I walked back in to realize the sub mini was playing along the roams!That happened only that time, couldnt repeat it again. After tick and untick the (room 1) one time all when back to normal.  

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P
2 months ago
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