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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26303 Topics
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Fredlep4Contributor I
posted in Home theater
ajout arc impossible

Bonjour, je veux ajouter sonos arc sur mon système, mais impossible. J’ai eu beau éteindre ma box, mon téléphone, débrancher l’enceinte et la rallumer en rebranchant la prise et maintenant le bouton d’association. Ça me met à chaque fois que l’enseigne n’a pas pu être ajouté. avez vous une idée ?merci Moderator edit:Google Translate- Good morning, I want to add sonos arc to my system, but impossible. I had to turn off my box, my phone, unplug the speaker and turn it back on by reconnecting the plug and now the association button.It bothers me every time the sign could not be added.do you have an idea ?THANKS

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4 months ago
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PearlfectheelsContributor II
asked in Speakers
Unable to add all speakers

My speakers will appear on the list but when I try to add it says “unable to add try again later"

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4 months ago
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max70Contributor I
asked in Home theater
New version AAC low sound

Hello It is since the last update AAC format have a very low soundI have reset my arc system but not okI have test with plex and vlc. Aac 2.0- he-aac 5.1 very low sound thank you 

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4 months ago
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KimfoofyContributor I
asked in Ask a question
Can’t find beam in my system

This new upgrade has not been great.  All my speakers were connected ash’s playing and all of a sudden beam stopped.  I’ve unplugged it twice and app still doesn’t find it.  Suggestions?

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4 months ago
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SoCalBruceContributor I
posted in Controllers and Music services
Steps Taken to Restore The S2 (Gold) App onto my ios device

I think most of us agree the new Sonos (v80) app is lacking key features that were on the prior version.After some trial & error I was able to get the prior S2 (Gold) app reinstalled because I had a manual backup of my iPhone on my computer.The steps I used were:Make sure your manual backup was done before the new (v 80, black) Sonos app was installed on your device; Erase your iPad/iPhone and perform a restore from the backup that’s on your PC; Once the device restarts for the first time you need to immediately disable auto updates and downloads for apps (Settings, App Store). This is an important step otherwise you’ll get the new app installed again.. Let your device complete the app installs.The process took about an hour but I’m happy now that I got the prior S2 app reinstalled..  Good luck. 

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4 months ago
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AwambengContributor I
asked in Speakers
3rd Generation Sub does not connect after i moved houses

I recently moved to the UK from the Netherlands. when I set up my sub after the move, the lights come on for about half a minute and then go off and the pairing process stops there. I have rebooted whilst pressing the “pair” button but the sub stills disconnects after about half a minute. what can I do to reconnect the sub to the system 

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4 months ago
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AcqfamilyContributor I
asked in Controllers and Music services
probleme avec la nouvelle application : bug a l' allumage, fonctionne une goi sur deux... avez vous le meme problème ? Y-a-t-il une solution pour y remédier ? Merci d'avance.

Bonjour,J'ai des difficultés a me connecter à la nouvelle appli sonos alors qu'avant, je n'avais aucun souci.Refusé de mise a jour sans codes erreur, puis fonctionne et les mise a jours sont opérationnelles, fonctionne une fois sur deux…Y-a-t-il une solution à ce problème ? J'ai débranché le rooter, les appareils, réinitialiser les applis,le wifi... En vain.Bien a vous deAntoine Moderator edit:Google Translate- Good morning,I'm having difficulty connecting to the new Sonos app whereas before, I had no problem.Refused update without error codes, then works and the updates are operational, works every other time...Is there a solution to this problem? I unplugged the rooter, the devices, reset the apps, the wifi... To no avail.Good for you toAnthony

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4 months ago
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LarotechContributor I
asked in Controllers and Music services
new moble app and subsonic

The new mobile app does not show my subsonic music service on my network. Now I can’t access my library from my iOS or android phones. It only works on the new desktop controller app. 

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4 months ago
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TyRobContributor I
asked in Controllers and Music services
app issues

I have two amps set up on my system.One powering ceiling speakers for my garage. One powering my outdoor speakers. How do I choose what ones I want to use and when and what I want played on them. Any time I log onto my app. It just randomly picks one of the amps. So.etimes it's the one I want sometimes not.  Tylet

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4 months ago
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billySContributor I
asked in Controllers and Music services
New app version problems.

Having trouble playing streaming radio (MyTuner) and Spotify albums won't display. It keeps saying " something went wrong" without any support. Any advice? This new update is awful.Thanks!

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4 months ago
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Chris805Contributor I
asked in Controllers and Music services
App update - Adding existing speaker back to system

I have the app update and it hosed my existing system.  I have an arc, a sub, and two one speakers for rears. The only speaker I can access it the arc now. I cannot add the other speakers back to my system. I reset the rears and they will not add. The app connects to the Sonos network and attempts to add to my network but I get some error to use an ethernet cable. Is this the only solution? It’s not my speed. I have a download speed of 300 Mbps. Is there documentation anywhere for this? I didn’t have this issue with the old app (I’m sure you’ve heard this) but seriously, what can I do to fix this?

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4 months ago
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Axis2022Contributor I
asked in Components and Architectural
Sonos Amp Gen 2

I am adding a Amp gen 2 to my existing system it is an older amp that i am moving from another system. my system finds it okay and during the add process it says it needs a software update.  It has been updating for 24 hours and really hasn’t moved off of 80% for the last 8 hours?  any ideas?

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4 months ago
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POG2023Avid Contributor I
asked in Controllers and Music services
Unable to Access Radio Stations

Using the New App I'm unable to access previously accessible radio stations, I now see "something went wrong" message and unable to access the station. Also intermittently shows "No product found" which clears after a few seconds.  

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4 months ago
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AlphaPContributor I
asked in Controllers and Music services
lost in the new sonos app

Dear Sonos community, To my surprise I´ve just updates to the new sonos app and I cannot do much any more. My radio stations are more or less visible, but I cannot select them for example. Does someone know how to get the previous version back. The new one does not do what I want it to do and feels far from intuitive. Kind regards, Alpha

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4 months ago
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banooContributor I
asked in Ask a question
local radio stations missing & poor sound when airplaying via iphone! does anyone know why Greatest hits radio UK not found on Sonos?

It has no search button within ‘location’ or ‘radio’ lists! 

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4 months ago
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DkrissContributor I
asked in Ask a question
sonos amps appear on seperate networks

I have multiple Sonos connect amps. All are Ethernet connected to my Eero routers. There are 4 Eero routers all on the same network and there are no wifi issues. Two of the amps do not show up on the app and often show up together but without the others. Right now on one iPhone I see 7 amps and on another iPhone I see 2. Sometime one or two others also go to a different network. The iPhones are on the same wifi network. Any suggestions how to get them all together? Update--i went on the Sonos web app and I see that I hace 4 systems.  i just want one system so that i can access all of my amps from a single phone.

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4 months ago
toyboy
toyboyChromatic Producer II
asked in Speakers
Replacing a roam battery

Just wondering if anyone has tried this.

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toyboy
4 months ago
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Ged0-7Contributor I
asked in Speakers
no radio play back or start up acknowledgement sound

Hi all i have just changed wifi providers. My beam has the internet and is linked to my Alexa app and Amazon music. However whenbi ask alexa to do anything she doesnt make the start up noise to know that shebos listening, hiwever she is listening because she can control my smart plugs ok.if i ask her to play BBC Radio 2 she will say playing BBC Radio2 but no radio comes on. The same thing hspens on my Sonos1 smart speaker. All of my Amazon echo speakers are working fine. Can anyone help ? 

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4 months ago
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dechisholmContributor I
asked in Ask a question
extra Sub

The new app version 80.00.04-release+20240507.671145b, is showing a second Sub in my system that does not exist.  I have a Sub in one of my rooms grouped with a playbar and two play-1s.  All 4 of those speakers are working fine. Any idea what is the issue?

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4 months ago
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Easton OakleyContributor I
asked in Ask a question
How to I gain back control of my Sonos?

Since using the new app, my Sonos system is uncontrollable.  My home theatre systems do not come on with the TV, I can’t control the music on the speakers, the volumes or the queues.  I keep getting error messages that “something went wrong”.  It shows music playing in certain rooms and I can’t find a way to stop it on the app.Any help is appreciated!

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4 months ago
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CarriedContributor I
asked in Ask a question
new app

Constantly trying to reauthorise my sonos radio account on the new (rubbish) app, have signed out and signed back in, still won't let me....

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4 months ago
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baz657Contributor I
asked in Home theater
Trueplay still not working

I’ve updated to the latest app version, the system is up to date. Trueplay starts but stalls when it says generating sounds. iPad Pro 5th generation IOS 17.4.1. Tablet has to be rebooted to get out of the loop. App version 80.00.04.

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4 months ago
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Mat4586Contributor I
posted in Controllers and Music services
iOS "Allow access to local network" solution

Hello I also faced the (in)famous “allow access to local network” error mentioned in several reddit/sonos community questionsThe new app is trying to reach msmetrics.ws.sonos.com, a subdomain blacklisted by various ad blockers. White-listing this subdomain solved it for me. The app should fail gracefully on telemetry issues, I hope Sonos fix it in a future release. Enjoy your music !Mat

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4 months ago
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Joewms5Contributor I
asked in Speakers
System isn't working

When I open my Sonos system App it's not working.

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4 months ago
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JackoUKContributor I
posted in Speakers
sonos version S2 80.00.04 - Trashed my system

iPhone updated to S2 80.00.04 4 days ago and has now completely trashed my setup. Speakers not found in app, player, play 1 and 5 not appearing in app. Spent most of my afternoon doing factory resets and reinstallation of all my devices. Worked fine until I added Sonos boost, now everything has disappeared and I can only get the speakers to reappear if I disconnect the boost. Sonos what the hell is going on 🤬🤬

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4 months ago
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