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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26199 Topics
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jtkeepEnthusiast II
asked in Controllers and Music services
New bad app and lost sound on new amp

After playing music on my new Sonos amp useing new app on ioscant go back to tv hdmi sound there is no tv button in the new app?What to do this new app is a disaster not user friendly at all pleaseSonos go back to the old gold app for ipad iphone and quick beforeyou lose your customers.

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J
3 months ago
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Michael.BEnthusiast II
asked in Controllers and Music services
Firmware update 80.00.04 - is it compatible with 16.1 app ?

My Era 300 suggested firmware update today.Sonos release notes say that version 80.00.04 has been released 5/13 and adds lossless audio support for Apple Music (Release notes for Sonos software updates | Sonos).Lossless Apple Music is something what I definitely want to get ASAP but at the same time I want to stay on the old 16.1 Android app until Sonos fixes all the issues with the latest mobile app version.So before I proceed with FW upgrade to 80.00.04, I need to make sure that it will work flawlessly with the 16.1 Android app.Can someone of Sonos staff confirm whether they are compatible or not?

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3 months ago
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ElenaCTrending Lyricist I
asked in Portable speakers
Sonos Roam fails to connect

Got Sonos Roam brand new three days ago, was super excited to turn it on and enjoy the music. Well for the past three days i have been trying to connect it with no success. By now i have tried connecting it on two different wi-fi networks with two different internet providers, i used 3 iphones and 1 ipad to connect, i talked to 3 different sonos technicians( who were of no help).Where i am today: when i go thru Add a device steps on the app i get to the point where it plays a chime sound, fails to add, plays the chime again then asks for a pin. i enter the pin and it fails to add the device. I can see that I have SonosZP connected to my Technicolor XB6 Gateway connected: Host Name:SonosZPConnection:Wi-Fi 5 GHzConfiguration: DHCPMAC Address:54:2A:1B:41:B5:46 but on the Sonos App i cant add the device. I was advised to call my internet provider to make sure they are not blocking Sonos and they assured me that they are not.  I restarted my router many times, i reset the speaker to factory

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3 months ago
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JohnnySolutionsContributor I
asked in Speakers
Last update

Since the last update systems becomes more slow then it was before. Even when I connect one of my Play3 speakers by cable to my SonosHub it is super bad. It takes about 20 seconds before I see what song is played or I can not use the app and the display freezes. My girlfriend uses the older version of the app on the same system in out house and doesn't have these problems. Please provide us with a new update en please TEST IT BEFORE YOUR RELEASE IT !!! King Regards JohnnySolutions

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J
3 months ago
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Greg SkripkaContributor I
posted in Controllers and Music services
Arranging SONOS Favorites in order of choice

Why can’t we edit or re arrange the order of our Sonos favorites list? 

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3 months ago
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SystemsTeamDesignerContributor I
asked in Home theater
Adding a Sonos Sub to my AVR via Sonos Port

Can you add a Sonos sub or two, to an AVR with a Sonos Port?

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3 months ago
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Sameian1Contributor I
asked in Ask a question
Verizon Fios Stream TV & Audio Grouping Issues

Hi, Anyone else running into or have a solution for audio skipping issues when grouping rooms using Verizon StreamTV as the audio source?  StreamTV Box to Samsung TV to Sonos Amp (ARC). Grouping to other Sonos Amps/Ports. Only happens when using StreamTV as source. Also, I think its only happening to the remote/grouped zones. Main zone plays fine.Thanks 

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3 months ago
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PanosContributor I
asked in Ask a question
connection problem with Sub Mini

Just bought today a new Sonos sub mini to connect it to my inititial configuration of speakers (1Ray and two Era 100). No luck though. After the initial setup and updates it keeps the product unregistered and for an unknown error I cannot connect it with the rest of speakers. Any help would me most appreciated.

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3 months ago
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JoeyenjoyceContributor I
asked in Portable speakers
roam issues

We have a Roam with connection issues. Unable to registry after a reboot. diagnostic **************We tried everything. Moderator Note: recorded and removed diagnostic number as identifying information

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J
3 months ago
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angusdawalkerContributor I
asked in Controllers and Music services
BBC Sounds not available as a service (I’m in the UK)

I had to delete and reconnect my devices because of the app update and Sounds no longer appears as an available service. Also BBC terrestrial radio not available anywhere else

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3 months ago
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beynymLocal Superstar
posted in Controllers and Music services
Windows Desktop Controller wanting to update itself

The Windows Desktop Controller wants to update itself. I go along and start the process. Then this screen appears:Another account?! It's my computer, no other users, no other accounts, no nothing at all! Now Sonos is trying to destroy the good old faithfull Windows Desktop Controller as well. Sigh.

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3 months ago
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Butts CatTrending Lyricist I
asked in Ask a question
Trueplay for iPad Air 2024 and for iPad Pro 2024

Hi there, when will there be information if the new 2024 iPads pro and Air can be used to trueplay tune Sonos speakers?

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3 months ago
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AntonVContributor I
asked in Home theater
New Sonos App

Since the last Sonos App update my Sub gen 3 doesn't work anymore. I cannot even connect it anymore. I am very disappointed in Sonos. The problem started with the new Sonos App. Please but back the old Sonos App in the Google Play. I bought the Arc and Sub gen 3 just 3 weeks ago and now I have problems already? Anyone else experiencing this problem en know the solution? Sonos don't have a solution at the moment.

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3 months ago
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Jordankennedy001Trending Lyricist I
asked in Speakers
app issues and unable to connect

I got 2 brand new era 100’s delivered yesterday and tried to connect them to my system which has an arc and now my app isn’t connecting to anything, been on the phone to Sonos support for 2 hours and 15 minutes going round in circles. Fed up, clearly a Sonos problem with their new app update. Get if fixed now 

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J
3 months ago
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Dsmith9900Contributor I
asked in Speakers
play:1 speakers with new App

After updating to the new Sonos App, I can no longer play to my Play 1 speakers. I have to connect to my Sonos Beam 1st then I can connect to the Play 1 Speakers. But I can’t control the volume on the Play 1 Speakers, only the Beam.any ideas? 

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3 months ago
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Joe VContributor I
asked in Controllers and Music services
Sonos 1 for windows 11

I have a new window 11 laptop how can I download the Sonos 1 controller. I can only download Sonos>=?

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3 months ago
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AndrewUK75Enthusiast I
asked in Ask a question
alarm playing same song apple music

Okay so alarms are back, great, but in my tests it plays the same damn song every time.  I have set a favourite playlist in Sonos using Apple Music and it’s set to shuffle. Alarm comes on at set time, but any ideas how do I stop it playing the same song, the 1st song in the playlist? It’ll be like ground hog day and I’m beginning to hate that song now!  my old alarms using Amazon music ‘tracks’are there but I can’t edit them now and they do pick a different song each time but if I try a new alarm with Amazon music with a favourite Sonos playlist added,the same thing happens as with Apple Music and the first song listed comes on. Who wants this from an alarm!!!? Can anyone help with getting a favourite Sonos playlist to pick a different song to come on and not the 1st song listed before I go insane?!

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3 months ago
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jtkeepEnthusiast II
posted in Controllers and Music services
No tv button in new app ios

No tv button in new app ios move between musik and tv on my new amp

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3 months ago
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WandsworthianContributor I
asked in Advanced setups
Music Indexing

Good afternoon, Can you help me with this frustration? I have a system with my stored music on it, which supports by Sonos system (two Sonos Ones, one Move and one Roam). The library indexing process acknowledges the albums, but won’t index all of the tracks. For example, this is the list of tracks from Brothers in Arms on the source database: Source Library Image  These are the tracks indexed on the Sonos library.Sonos Library ImageAs can be seen, only 4 of 9 tracks come through. This is not the only album so affected. I can play the tracks from the source database on Sonos. How to I get all of the tracks to index? All have the same format and metadata, as they have been ripped from discs I own at the same time. I have cleared the library link and reinitiated, with no success. Any help would be gratefully received.Thank you.

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3 months ago
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The Music DogAvid Contributor I
asked in Controllers and Music services
Connecting a Wifi Network

The recent new app has caused my Sonos system not to link (connect) the the Wifi network created just for it. It keeps connecting to the house network Wifi A that is for other uses.  I have turned off Wifi A, and auto-connect, in hopes that Sonos would connect to WifI B.It appears I need to add the Wifi B to the Sonos network in the new app. How do I do that?Also, I’ve found that my Sonos Move1 will not connect.Forgive me, I’m not as tech-savvy as I once was, please give detailed 1, 2, 3, type instructions.Thank you for your assistance.   

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3 months ago
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SpeakermanContributor I
asked in Home theater
loss sound sonos beam gen2

Have had Sonos beam gen2 for about three years. Bought it new along with a new Samsung 70 inch tv. Worked great since original connection. This morning, turned on tv and no sound from Sonos. Tv speakers play sound so not cable input issue. Changed hdmi cable, no sound and I’ve always used the ARC hdmi port. Reset Sonos to factory settings at least 4 times now including after rebooting my modem and router just to try anything. No sound. Each time I go through the set up on the app, everything works till the connect to home internet. At that point it cycles and eventually says, “Sonos is added but may not appear in the system tab. Disconnect and reconnect and complete set up in system tab”. I did that each time, nothing happens, no sound and when I go to the systems page, the soundbar doesn’t appear. If I did connect and reconnect the hdmi from the tv, the tv recognizes that the device was disconnected and also then reconnected. Tried optical connection to hdmi cable, no sound. Called So

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3 months ago
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Anonymous
asked in Speakers
Problemas con la aplicacion de Sonos para conectar mi Era 100

No puedo conectar en la aplicación de Sonos a mi red local, me pide que dé permiso a la red local cuando la red local ya está habilitada para la acplacion, me solicita ingresar como propietario del sistema. Quien me puede ayudar ? Moderator Note - Translation by Google: I can't connect to my local network in the Sonos app, it asks me to give permission to the local network when the local network is already enabled for connection, it asks me to log in as the system owner. Who can help me ? 

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3 months ago
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GrayconContributor I
asked in Speakers
Arc SL updates itself at 3am - STROBE light in bedroom

At 3am the Arc in our bedroom does an auto update and the WHITE LIGHT is neon bright waking us up LOL.   We have the Status Light turned off normally.  But for updates its a 5 minute FLASHING white and orange dance party.   Can we disable this???thanks

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3 months ago
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Swanz99Trending Lyricist II
asked in Speakers
sonos five - Set up on app

Hi, I’ve purchased a Sonos five today, and I’ve followed all the steps to try and set it up. I literally can’t get past the “getting your Sonos five ready”point? I’m literally going insane. I’ve had the speaker nearly 5 hours now and I’m still yet to hear what it sounds like. I’m trying to connect with my iPhone but it keeps saying connection was lost. Any help is appreciated. I’ve tried Ethernet, resetting my router etc…thanks 

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3 months ago
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TopGContributor I
asked in Speakers
conflicting Speakers

My older Speakers can’t play or swap speakers on the new app update and and seems to be conflicting each other? I have a new SLone and play 1/3/5 

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3 months ago
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