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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26641 Topics
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Herman2323Contributor I
posted in Components and Architectural
My pair of sono one sometimes silent and sometimes out of sync

Diagnostic no 1820201175 my pair of speakers used to worka week earlier started short silence, resume, silence, resume, just like laggingand specifically when use the Netflix app on Apple TV 4K, sound suddenly goes out of sync, I can hear the actor spoke twice of a sentence. I need to reconnect the speakers to make it work again, but a while later it will go crazy again appreciate it to give my some hints to fix it

2
H
3 years ago
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Charlie122Contributor II
asked in Home theater
Connecting Beam to Chromecast and older TV

I’ve recently moved into a new place which already has an older TV, which has HDMI but no ARC or optical output. The sound on the TV itself and the 3.5mm sound output don’t seem to work, although the picture works fine. In any case I’ve brought my Sonos Beam with me, which I’d like to use to get the sound from my Chromecast. If I get something like an hdmi audio extractor from Amazon to put between the Chromecast and the TV, with an optical cable to the beam (via the included converter), should that let me get the sound through the Beam without too much lag? I’m aware this isn’t a standard supported solution from Sonos and it may not give the very best audio quality but I’m not in a position to upgrade the TV and I just want to get a reasonable viewing experience.Thanks in advance!

1
Rowena B.
3 years ago
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WayneDyerContributor I
asked in Components and Architectural
Sonos Move drop out

Because the Sonos Move has to be set up in a wireless setup does this mean that it is susceptible to drop outs if the wifi connection is not strong? One of the reasons I like the Wired Option is that it resolved drop outs. However I find that the Sonos Move does drop out the further it is away from the router (which is quite often the case as the idea behind the Move is that it can be "moved" outside!).

1
Airgetlam
3 years ago
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EwoutWContributor I
asked in Components and Architectural
Alarm chime plays instead of radio station

In the morning often the sonos chime plays instead of the selected radio station. Confusingly, If I open the app I can just stop the chime and start playing the radio station. I’ve found previous questions where the suggested answer was changing the sonosnet channel, but that option is grayed out in my app. I’ve tried moving the speaker around in the room but no success. I also upgraded the home wifi, which fixed the problem for a couple months, but now it’s back since a couple weeks. Diagnostic report: 1282918493

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Xander P
3 years ago
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WallofbassesContributor I
asked in Home theater
Beam constantly disconnecting from Bravia TV

My Sonos Beam disconnects from my Sony Bravia TV Sync device list every time I play music on it.  I unplug and reboot it,and it connects and comes back onto the list.  But the next time I play music, same problem.  How do I fix this?

1
Airgetlam
3 years ago
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HorrifiedContributor I
posted in Components and Architectural
Horrified - can't connect to Sonos over Data

I cannot believe that by using a shared mobile data plan that I cannot connect and stream to my Sonos system. Apparently, read in the very fine print, by choosing to not go with a “routed” plan this configures my sonos speakers defunct!!I am outraged that such an expensive system is so badly technically managed. Especially with the world as it is today people having to work from home etc, not everyone can have a routed system. It is outrageousI, as I said, am horrified. Very very bad system pick-up. OutrageousI will never ever buy a sonos product again & I will shouting from the rooftops about this horrible inconsistency !!

2
ratty
3 years ago
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Randy SingleContributor I
asked in Components and Architectural
Home Theatre /Music

I just set up my Arc, Subwoofer and two Play One surround speakers to my new Sony XBR65 AH8 in my living room and toggled the switch where they turn on when the Tv is turned on, and they all work great together.  HOWEVER, now I can’t even find my living room and the four speakers I have in there on my Sonos S2 app at all, whether the TV is on or not.  It would be nice to use the living room speakers to play music from time to time, and I can’t do that if I can’t find them on the app!

1
G
3 years ago
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GuyADyeContributor II
posted in Controllers and Music services
Can't Log Into Last.fm from Sonos

I’m trying to login into Last.fm to scrobble my Sonos plays to Last. I’ve been able to log into Last.fm on three mobile devices, a PC, and a Mac, The only device(s) that won’t log in is Sonos...I can’t add the Last.fm service from iOS, Android, or the Controller on my PC.I’ve already talked with Sonos support who (of course) wanted me to restart various devices including my Boost and two of my Play:5’s. That (of course) didn’t work. :)Is anyone else having issues with logging into Last.fm? Am I the only remaining Last.fm user? LOL I truly appreciate any help you can provide, even if it doesn’t provide a fix. Thanks.

9
E
1 year ago
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ChrisJaneContributor I
asked in Components and Architectural
Factory Reset not working

I have 2 Sonos One SL speakers that were on a system at my office and now I have moved them to my house. I have tried the factory reset directions 5 times on this link below on each speaker…https://support.sonos.com/s/article/1096?language=en_US The light just slowly flashes white - never amber - then goes to solid white, then a few fast orange / red flashes then white again. 

2
J
3 years ago
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PresContributor I
asked in Components and Architectural
Music through Sonos Arc and Sonos Move at the same time

Can I and /or how do I play the same music at the same time through my Sonos Arc and Sonos move. 

1
Airgetlam
3 years ago
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wddossettContributor II
asked in Components and Architectural
Sonos Connect keeps trying to get DHCP address

my sonos connect keeps trying to get a dhcp address…  i have like 15 sonos devices in the house, but this one keeps polling my dhcp server about every 5 minutes … it seems it has lost the ip address as when it is doing this I can’t ping it.  It gets the IP address as eventually I can ping it, and then it appears to lose it again.I just setup  a reservation for it and it got the ip address I rerserved for it, and then back to losing the ip and going back to discovery again.  While it does this it outputs an annoying pop sound to the amp it is plugged into.I am looking at it with wireshark, and I can see the discover coming from address 0.0.0.0 which means yeah it has lost its address and trying to get it again.I was on a chat session with a sonos tech and they had just told me the diag I sent them was indicating it was having trouble getting an ip address and then the session dropped.  Haven’t found a time slot to restart it, just wondered if this rings any bells with anyone?  I would l

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W
3 years ago
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BennieNContributor I
asked in Components and Architectural
Sonos Move pairs with PC, does not connect and play music

Hi everyone,Just got a Move.When I put it in Bluetooth mode, my computer sees it and pairs with it.  It does not, however, connect so that I can play sound through it.  How do I get this to work?  My other earphones connect correctly.Any advice greatly appreciated.Bennie

1
melvimbe
3 years ago
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BennieNContributor I
asked in Controllers and Music services
The computer XXXX cannot be found

Hi everyone,Just bought a Move.When I want to add my music libraries to the Sonos app, I get an error message saying ‘Sonos was unable to add the music folder.  Reason:  the computer xxxx (my computer name) cannot be found.I found almost 10 articles on the web about this, no solutions.I use BitDefender for my firewall, and have checked that all ports are open for sonos.Any help much appreciated.Bennie

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Corry P
3 years ago
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Person123Avid Contributor I
asked in Home theater
Does the placement of the Sonos Arc matter?

So do you put the Sonos arc in the front of your entrainment center or the middle?

3
G
3 years ago
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dan2skyContributor I
asked in Components and Architectural
Sonos speakers not playing together

Hello. I have 2 Play One SL and 2 Play:5.I have been using them for the past 7 months with no problems.Since last week I cannot group my 2 Play One SL to play together.I can group all the other rooms but for some reason when I try to group the 2 Play One SL I get this message: “unable to connect speaker. please try later”.Both speakers work independently and I am able to play music separately. The problem starts when I want to group them together.I have also tried a factory reset but to no avail.I have submitted diagnostics and the number is: 2138763499Can you help?Thanks.

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Rowena B.
3 years ago
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drbobbit54Contributor I
asked in Controllers and Music services
No radio on Sonos

Have been listening to radio with no problems on my Play 1 and connect amp …..tried today and I get no connection as”server cannot be found”. I’ve tried everything!  I tried My Radio and others but no luck. …..reset router etc. Any ideas? 

3
Rowena B.
3 years ago
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CornHall UserContributor I
posted in Controllers and Music services
Sonos Radio Cannot Find Wave 105

I have just reset my Sonos One and updated the software. However, Sonos Radio cannot/will not locate ‘Wave 105’ radio based in Hampshire. It did so before the update. Are there any licensing issues that prevent this?THanks 

1
controlav
3 years ago
A
andesch123Contributor I
asked in Advanced setups
Control Sonos outside WIFI area?

Hi, I want to control my Sonos system outside the range of my WIFI. Rather not open ports in router manually or have a unconvenient workaround. Is it possible to do this simple?

4
L
3 years ago
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JJPLContributor II
asked in Advanced setups
Configuration of Sonos in living room Beam+Sonos Port.

Hi all,I am considering to make a Sonos set up as below, could You tell me if it will works properly?TV+Sonos Beam (connected HDMI ARC) and also to the ethernet by RJ45Sonos Port (connected to the ethernet by RJ45) + 2 incelling speakers in the back of room. It is possible to make on system of it? Autoplay - If i say to google assistance: Turn on TV will it automaticly play music on all speakers (beam+incelling system) Do You think it will be any voice delay in this configuration? Lip sync? If I just need to play music without turning on TV it is possible? (beam and 2 incelling speakers will play?) What about volume control? If it possible to control it by TV remote control?Any improvment if i will use Sonos ARC instead of Sonos Beam? Any better funcionality?Than You

1
Paul A
3 years ago
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Mudder232Contributor I
asked in Components and Architectural
Installed a Boost still cutting out

I just installed a boost to my system as I was having intermittent problems of cutting in & out on the speakers. I was under the assumption that the boost would correct this issue but it has not. :( I have 6 play 1, 2 one SL, 1 beam & now 1 boost. What am i doing wrong? My diagnostic confirmation number is 307296324.

1
J
3 years ago
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DianedacContributor I
asked in Components and Architectural
Optican to optical HDMI connector

Can I hook up my playbase with an optical to hdmi arc?  So that my LG magic remote will control column 

1
Airgetlam
3 years ago
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GgnoreTrending Lyricist I
asked in Components and Architectural
LG CX with SONOS ARC and XBOX series X loud buzz

Whenever I switch from a tv app like Netflix or Amazon prime, and I load up the XBox and launch a game, there is an extremely loud chirp/buzz noise that disappears.  It does not happen every time. I have the Arc connected to the hdmi 2 eArc port.Tv settings are Sound out set to HDMI Arc, bitstream, and passthrough. also my sub gen 3 has a constant low level chirping noise when no sound is being played.  Any help would be greatly appreciated.

1
Ken_Griffiths
3 years ago
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lancecoleEnthusiast I
posted in Advanced setups
Move Software Update for Stereo Pair in Bluetooth Mode?

Any word on a software update, allowing the Move to stereo pair with another in Bluetooth mode?  It has been a year and a half since the Move came onto the market.  It’s absurd that Sonos didn’t take care of this major issue in the initial release, but it should definitely be a high priority to address it with a downloadable software update.   A friend just bought me a fully waterproof Ultimate Ears Wonderboom 2, which retails for around $100.  You can stereo pair via Bluetooth 2 of these little guys together, but the $400 Sonos Move can’t be? The technology is out there.  C’mon, Sonos… please make this happen!   The Move is designed to take on the go, that’s the point, all features should be available while… on the go!  

17
O
3 years ago
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Paul37Contributor I
asked in Components and Architectural
Spotify via Sonos

when I use spotify via the Sonos app I have connection Issues all the time. messages like ‘connection failed’ ‘ can’t connect’ how can I fix this? 

1
Airgetlam
3 years ago
C
chasmmTrending Lyricist I
posted in Components and Architectural
Sonos Move blinks white

I’ve had a Move for about 3 months. Recently the battery died and I put it back on the charging base. When I went to use it in a few days, it wasn’t found on my system. I checked the physical unit and the light on the top just blinks white. The battery light is also showing red.I’ve tried rebooting it and resetting it. However both of those solutions require holding the power button until it turns the white light off/powers off. My unit WILL NOT do that. I’ve held the power button down for as long as 2+ minutes, with no effect.I’m at a loss what to do next. Other than contact Sonos support, which I’ll do at some point, does anyone have any suggestions? 

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Rowena B.
3 years ago
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