Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26628 Topics
W
waltjockettyContributor I
asked in Home theater
Spotify App on Samsung TV outputs PCM only

Hello,I have a Beam and a Sub hooked up to a 2019 Samsung Q7DR.I actually have two questions. See below.ISSUE 1:When using the Spotify app from the TV’s menu, I can’t get Dolby Digital. PCM Is the only option.When I use the Xbox One’s Spotify app, I get Dolby Digital sound.Also, the DD sound works through other apps such as Netflix and Youtube. ISSUE 2:Often when I pause something or turn the TV off and then on, the Beam resets the volume to zero.I don’t think this is a consistent thing, but I’m not really sure. Thanks!

11
G
3 years ago
H
Handy1Contributor I
asked in Home theater
Sonos Arc loses connection to Samsung TV

Hi there,      My New Sonos ARC is losing connection to my Samsung tv every time I turn off the tv, to reconnect i need to unplug the tv and replug then the ARC finds the connection again, nothing else I plug into the hdmi ports on the tv has this problem. Is this a known problem and is there an update or fix I can use.Thanks.

3
R
3 years ago
N
Neil_coyContributor I
asked in Components and Architectural
Sonos Move WhatsApp

As move as I love the Move why when using it via Bluetooth does the music cut out when I open Whatsapp? I'm not even playing media sent in a message, just opening the app...🤷‍♂️😖 Is there anyway I can disable this?

2
Sonosjunkie
3 years ago
A
Andy PandyContributor I
posted in Advanced setups
How to Auto switch between Music/radio sound and TV sound in a Arc-ONE SL-SUB, Connect Amp, and ONE configuration?

Previously I had the following Sonos Setup:A Sonos One in the kitchen and a old Sonos Connet Amp S2.The Amp was connected via to the digital input to the digital output from my tv and the Amp's analog audio input was connected to my radio and the left and rigt speaker terminals was connected to my Beolab 8000 speakers.Due to the Amp's prioritization between input on digital and analog the amp would automatically switched between radio sound and TV sound, i.e. TV when the TV was turned on on and back again to radio when the TV was turned onand vice versa when the TV was ternede on again.Now I also have a Sonos Arc and 2 Sonos ONE SL's and a Sonos SUB all configured in the TV room.The Arc is connected to the TV's HDMI arc output, and TV sound is working fine.My Sonos Connect Amp S2 is now only connected to my Beo lab 8000 speakers.When I play music/radio via my Sonos app, I select output to go to my Sonos One in the kitchen and my Sonos Connect Amp S2 in my living room (which in fact als

2
A
3 years ago
L
LarsRDContributor I
asked in Components and Architectural
Lose connection with Play:1

I have downloaded the SONOS app for my PC and it started up fine connecting to my Play:1 and I started to play a song on Spotify. However, when I later wanted to pause, the pause symbol on the app only briefly changed to play and the music continued. Now I cannot restore connection even though I have chosen the option to reset the connection.I can still control the Play:1 from my phone as normal with no problems. Can the problem on the PC be because I in the meantime opened a VPN connection to my work? How to proceed?Best, Lars

1
Xander P
3 years ago
S
smilingatconfusionContributor I
asked in Components and Architectural
Sonos app not working on M1 Macbook (crashes on launch)

Hi all, The Sonos controller app does not work on my new M1 MacBook Air. As soon as the software starts up, it stops responding and the only way out is for me to Force Quit. I have tried uninstalling, re-installing, clearing cache etc.  Is this a known bug?  Many thanks.

3
AjTrek1
3 years ago
T
timmychadwickTrending Lyricist I
asked in Components and Architectural
iMac - Sonos Move - Can’t Connect Using AirPlay

Hello I am using OS X El Capitan, with iTunes version 12.8.2.3. Just can’t get Sonos Move to show/work as an Airplay device. iTunes keeps on quitting when I try a click the move speaker.Tried all the usual stuff, rebooting Move and Mac. Haven’t rebooted router just yet. So, am I doing something wrong? Can Sonos Move actually work on El Capitan iTunes? Many thanks

14
T
3 years ago
M
MrDarcyContributor I
asked in Controllers and Music services
Spotify app (desktop and iOS) can't find Sonos speakers

Both were working fine until recently. Now Sonos One speakers don’t appear in the Spotify ‘Connect to Device’ window. I CAN find the speakers if I go through the Sonos app (desktop and iOS), however.Most frustrating.Everything is on the same wifi network.Please tell me there is a simple fix 

1
G
3 years ago
J
JbonealContributor II
asked in Home theater
Beam with Connect:Amp setup

So I have a beam with 2 play 1s for surround and a connect amp with in ceiling speakers and an svs sub hooked up to it. The beam is connected to the TV via hdmi arc. The issue I have is that when controlling the volume of the TV with its remote it only adjusts the volume of the beam and play 1s. The connect amp volume doesn't change. Is there a fix for this? And I do not want the in ceiling speakers to be surrounds. Thanks. 

3
J
3 years ago
C
ChinchaContributor II
asked in Home theater
Unable to use any Sonos product

I’ve got a ply 5 and arc which over the last few weeks I have nothing but issues with when trying to stream to them from Spotify but also when trying to use via the Sonos app. I have hard reset numerous times and after each time it works as it should for a few days and then stops again. I’ve tried another router, another device with a fresh install of the app, different Spotify versions from diff devices.Sonos app either can’t see the devices or when it does see them it send the music and starts to play but then stops however the app shows it has still playing.  if I then try to chance the track is states unable to communicate with the device. Something seriously is wrong with the firmware on these devices given the issues I have been facing. I have created a diagnostic reports  1221722172 - one created where it can see the devices.1437137898 -  created after it fails to load tracks from spotify1613459050 - factory reset on play 5 and readded1916671189 - sending Spotify tracks to play

2
C
3 years ago
J
juanfbaronContributor I
asked in Speakers
Sonos + Apple Watch + Apple Music

This bug is driving me crazy. At our home, my wife and I have each a number of apple devices (MacBook, iPads, iPhones) and we also share a Sonos Play 5 + Sub. I got an Apple Watch for christmas and just recently noticed a bug when someone is using Sonos with AirPlay where the watch goes crazy. It be comes unusable. I contacted Apple and they said the issue is with Sonos. Link to YouTube video Any idea how to fix this? Sonos is up to date. Tried restarting Apple Watch and nothing.  

2
J
3 years ago
D
Dennis67Contributor I
asked in Components and Architectural
Playbase won´t reset

Sinc I moved to a new home I created a new system for my Play1 (3 pc) and Playbase.I expierenced no problems with the Play1 but the Playbase will not appear in the S2 app.I tried to reset the Playbase (powercord out, press play/pause butoon, put powercord in) but the LED indicator turn into permanent green, not blinking. how can I reset the Playbase and connect to my system??

1
James L.
3 years ago
E
EwoutWContributor I
asked in Components and Architectural
Alarm chime plays instead of radio station

In the morning often the sonos chime plays instead of the selected radio station. Confusingly, If I open the app I can just stop the chime and start playing the radio station. I’ve found previous questions where the suggested answer was changing the sonosnet channel, but that option is grayed out in my app. I’ve tried moving the speaker around in the room but no success. I also upgraded the home wifi, which fixed the problem for a couple months, but now it’s back since a couple weeks. Diagnostic report: 1282918493

5
Xander P
3 years ago
J
JohntheLastContributor I
asked in Home theater
Sonos Arc cuts out sound when commercials come on

That may seem to be a blessing but it is a problem. I’ve got Xfinity on multiple Samsung TVs and only the one attached to my Arc has the problem. Particularly on NBC. The broadcast will go fine but when it cuts to commercials, the sound will cut out. After the commercials end and the main broadcast comes back, the sound pops back up. Also, same symptom on CBS. Never had the problem on other cable channels as yet. The audio on the Samsung is set to Sound Output → Receiver (HDMI-eARC). Under Expert Settings HDMI-eARC Mode is set to AUTO and Digital Output Audio Format is set to Pass-Through.  I’ve seen  a number of topics, but I didn’t see one that matched this symptom. Seemed to start a week or so ago, but, to my recollection, I had not made any configuration changes during that time frame.

2
G
3 years ago
W
Willgreenwood1Contributor I
posted in Home theater
Sonos Arc won't connect to WIFI network but Sonos One does

Have previously had both arc and One connected just fine to network, unplugged the One to move to different room which seemed to lose arc from network. Tried resetting arc but it can never connect wirelessly, can connect with Ethernet but despite then switching to wireless network it remains wired - connection drops when removing Ethernet. Any ideas?

1
G
3 years ago
V
vicvomitContributor I
asked in Controllers and Music services
YouTube Music Only Displays Playlists Option

In both the Android app and the Windows desktop app, when selecting the YouTube Music Service, it only lists ‘Playlists’ in the Menu. There is no ‘Songs’, ‘Albums’ ‘Artists’ etcHowever I can use the search facility which brings up some but not all of my YouTube Music content. I have a free YouTube Music account, however I’m sure these things were working properly last time I checked. Anyone else have this issue or know how to resolve it?Many Thanks.

5
V
3 years ago
P
panhalContributor I
asked in Speakers
Sonos Play:5 disappeared from Sonos system and cannot get it back with Wireless Setup (password incorrect)

Hello, My Sonos play:5 device dissapeared overnight from my Sonos system. I also own a play:1 device which operates normally. I tried using an Ethernet cable and Play:5 has been brought back. However, with the Ethernet cable connected to the Play:5 I am unable to connect it to the Wifi as the error "Incorrect Password" keeps showing up. (System > Network > Wireless Setup > ‘chosing my home network verification fails with Password incorrect’)Just to note:I am definitely keying in the correct password. I never changed any settings on my router My router 802.11 mode is mixed 802.11b/g/nAlso tried:Changing my home network router password. Factory reset to my Play:5 as suggested in other topicsAny clues of what to do next?Thanks ​​​​​​​  

5
Xander P
3 years ago
A
asgergeorgeContributor I
asked in Components and Architectural
No sound from Sonos Connect

I have 3 Sonos connects s15. They are grouped and connected to my phone. I play music through the app. No sound through the speakers. Why?

3
A
3 years ago
G
gkolanowskiContributor I
asked in Components and Architectural
AirPlay 2 problem

I have a Sonos Move that I have been using with Aiplay 2 via my iMac for several months with no issues. Yesterday it stopped connecting or playing via Airplay. It shows up in the Airplay menu, with a checkmark, but no sound comes through the move. Other Airplay devices, Homepods, are working. I can connect via Bluetooth with my phone and that works fine. I have reset as new, updated firmware, reconnected to the WiFi network, but it still won’t play.

19
T
3 years ago
J
Jeremy HobbsTrending Lyricist I
posted in Speakers
Stuck with Old Device in S2 App

Hello - wondering if someone on the forums could help me. I have been a Sonos customer since 2009 and have accumulated a number of devices that are incompatible with the S2 app. I have been happily continuing on with using the S1 app until I recently ordered a new Five and regrettably, failed to memorize the extensive list of caveats and gotchas associated with trying to buy a new Sonos product (otherwise I would have remembered not to buy any more Sonos products).Long story short, I reluctantly decided to split my Sonos system into two, removing my legacy products and settling on use of S2 for the newer stuff. Having removed them all from my system, I powered down my S5s while I attempted to sell them. Since that time, the S2 system has been working fine.Today I successfully sold the S5s and powered them up to perform a factory reset before handing them off to the buyer.When I got home, I went to fire up my S2 system and found to my surprise that those S5s are now listed in my S2 app

5
J
3 years ago
R
RDRAvid Contributor I
asked in Controllers and Music services
Sonos Radio Commercial Free

To be honest, despite my initial expectations, I’m pleasantly surprised by the programming on Sonos Radio. In many ways, this is a unique offering -- no small feat in the crowded streaming media world. The commercial breaks, though short, are frustrating. I’d be willing to pay for a commercial-free stream of Sonos Radio. Is that available or a potential offering for the future?  Thanks -- Robert

7
James L.
3 years ago
H
hundekuchenContributor I
asked in Components and Architectural
Radio stops playing on Sonos

We run a sonos system with different players but without bridge. Excellent wireless network. But we loose every few minutes the contact to the radio stations. The duration of loss and the intervall of loass is never the same. Our internet connection is via fibre and stable. A restart of the controller did not help. Software is said to be updated.

1
James L.
3 years ago
S
SamanthaD96Contributor I
posted in Components and Architectural
Why suddenly can my partner not control sonos from his phone but I still can on mine?

Hi,Myself and my partner have a Sonos beam and 2 Sonos 1 speakers setup in our living room, the Sonos account under my partners email. We both have the Sonos app on our phones, both signed in under his account. Everything has been working fine, both of us able to control Sonos either using the voice command or selecting songs through the app on our phones until 24 hours ago when suddenly I tried accessing the account on my phone and the account, system, services & voice options were greyed out. I was also getting the error message “unable to connect to Sonos”. What’s weird is that my partners app was working completely fine with no connection issues.  We have tried unplugging our router, switching off our Sonos products at the plug, even doing a factory reset and yet are still having the same issue. What’s weird is that now we have reset it all up through my phone it’s now working fine but now my partner is having the same issue on his phone ie. the above options greyed out getting

3
106rallye
3 years ago
I
ianlimnContributor I
posted in Components and Architectural
ASUS RT-AC88U

I recently bought a new wifi router/access point an ASUS RT-AC88U Once I switched over to it I found that I had sporadic access to my Sonos speakers (Play 3, Playbar + Sub). Sometimes I could connect to the speakers, sometimes I couldn't. When I could connect I'd sometimes be able to see all the rooms and other times only 1. I played with a bunch of wifi settings and finally tracked down the culprit. Wireless menu >> Professional Tab >> Airtime Fairness This setting is enabled by default. When I disabled it my access to my Sonos was restored to it's former fully functioning glory.

62
K
3 years ago
G
GuyADyeContributor II
asked in Controllers and Music services
Pocket Casts No Longer Working

Beginning this week, I can no longer play any podcasts from Pocket Casts. I have restarted the speakers, the router, updated everything to 12.2.1 (build 61183170) but whenever I try to play any podcast, I get the following: “An error occurred while adding tracks to the Queue (701).” (I’ve also attached a screen shot of the error.)Is it just me? 

8
W
3 years ago
Terms & ConditionsCookie settings