Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26387 Topics
D
Daniel_NYCContributor I
posted in Components and Architectural
AirPlay from Mac no longer working after Pause

When I stream a movie from Netflix onto my MacBook Pro in the Safari browser, then pause the movie, then unpause it, the sound is no longer playing on my Sonos Amp connected via AirPlay. I found numerous other people with the same problem on the Internet but no solution. This is obviously not acceptable.

3
Rowena B.
3 years ago
M
MatmatContributor II
asked in Home theater
Devices disconnecting randomly

Hi,I hope someone can help me solve my connection issues because I'm desperate, Sonos hotline and chat were unable to find the solution.I have 7 Sonos products :- 1 Beam wire plugged with 2 Play:1 as satellites (WiFi)- 2 Play:1 on WiFi- 1 Play:3 on WiFi- 1 One on WiFiI use an Asus rt-ac68u as main router :- The ISP box doesn't have WiFi nor DHCP functionality enabled, it is wired to the WAN port of the Asus.- The Asus has DHCP enabled and all Sonos devices have fixed IP assigned outside of the DHCP range.- The 2.4Ghz Wi-Fi of the Asus is on band 20/40Mhz, currently channel 3 (I tried them all one by one).Since 3 months I keep having connection issues, it has been working just during 2 years before that. Sonos devices disconect during few seconds or few minutes and then come back (or not). It is totally random and happens on WiFi devices but also on the Beam that is wired. It happens on local music (HD plugged on the router) and on phone library (OnePlus 8T). Sometimes when I try to rem

10
Corry P
3 years ago
B
Bashir HContributor I
posted in Home theater
Sonos Arc SL sound cuts in and out

Hello. My soundbar will cut out whenever streaming netflix, hulu, etc. On hulu it seems to only go out after a commercial break and then no sound will come back until I turn the tv off and on again. Both the TV and soundbar are connected to WIFI. My google wifi does not allow me to change the network channel. 

3
G
3 years ago
K
Kiell2005Contributor I
asked in Components and Architectural
Samsung Q70 one remote does not work for Playbar

I have recently purchase an 85Q70T and trying to program the remote to control the volume for my Playbar. I’ve replaced the remote with Samsung, gone through the set up a number of times, Sonos blames Samsung, Samsung blames Sonos - anyone else find a fix for this? 

4
K
3 years ago
M
mmvchicagoContributor I
asked in Controllers and Music services
AirPlay issues

I greatly prefer using the iTunes music app native to my iPhone to play music.  I have speakers in my bedroom, living room, and kitchen.  More often than not, at least one or more of the rooms does not show as an AirPlay option.  The missing speaker(s) are always available in the Sonos app though.  I have found that renaming them and then restoring them to the original name seems to usually work (ie, change “kitchen” to “bathroom” and then back to “kitchen” and then “kitchen” again shows as an option in the iTunes app.  It is super frustrating.  My old rig was with an old AirPort Express- worked flawlessly.  I expected Sonos to be an upgrade, but it is just very disappointing.  Am I missing something?  I prefer to not be forced into the Sonos app to play my library (all songs downloaded to my phone).

1
Simon B
3 years ago
S
squallContributor I
asked in Controllers and Music services
Can't connect error message when try to play from Music Library on MacBook PRO w/ Big Sur

When I try to play music from my music library I get the “unable to play because computer can’t find the server message.”  And the pathway to the specific song - which Sonos can’t find - is the pathway from my old computer that I got rid of about 18 months ago.  I was able to play music from my library until recently - I cannot remember if the change happened after I upgraded to Big Sur or not.  Any advice?Facts:  My Music Library is on my Mac.  I have removed the old music folder in the Sonos settings which had been carried over from before the upgrade and have installed the new music folder.  I have also uninstalled the Sonos controller - S1 since i have an old speaker - and reinstalled it to see if that would shake things up.  Again, even though I have installed my new music folder for some reason Sonos still searches for the old pathway when I click on a song.  There is no firewall on.  File Sharing is not checked.   And I access the Sonos speaker over wireless but not my library. 

3
S
3 years ago
K
Kwmuel5Contributor I
posted in Controllers and Music services
Playing different song than selected

Hi, when I search for a specific song and selected it Sonos plays a different wrong song. Help please

2
106rallye
3 years ago
B
birdman6Contributor I
posted in Advanced setups
Four houses, mixed system of S1 and expensive new stuff (S2). Used to be seamless, now S1 forgets everything all the time, will not play. If you are able to get it to work, it asks if you would like to do a compatibility check. Nuts.

title says it all.  The spouse prefers Google home tiny tinny garbage speaker over SONOS, and I too am getting used to the sound, at least it has sound.

3
Ken_Griffiths
3 years ago
Z
zack726Contributor I
asked in Components and Architectural
Sonos Wireless Instability (Devices drop off, Alexa would not connect, cannot Trueplay)

Fair warning, lots of detail. I’m a software engineer with familiarity with networking architectures so I’ll be direct. I've recently upgraded both my router and modem, which is where issues began.Single floor apartment that’s less than 500sq feet. Three Sonos:One devices, none more than 3M and a single wall (wood framing + sheetrock) from the router, signal strengths are extremely high (-30dbm) and there’s no more than 4 of my neighbor’s networks competing on any channel (1/6/11). A few neighbors use the in between networks but they aren’t meaningfully contributing to any added signal load on 1/6/11. iPhone XS with Sonos S2 12.2.3System was originally hooked up with ‘Modem 1’ and an older Linksys 2.4 single band router. Sonos was stable, with Alexa enabled, no issues.I updated to a dual-band ASUS RT-AX86U. I reused the old SSID and password so I didn’t have to login the 9 devices on the network again, and had no issues. Sonos and Alexa both worked great.I then later updated to a new m

6
M
3 years ago
P
Patrice-1251Contributor I
posted in Advanced setups
V5 2 en pair entree locale n est pas en stereo

J ai une paire de v5 version 2 neuves; l entrée locale ne semble gérer qu une voie ! La stéréo est donc absente, pourtant le cordon jack de 3.5 est bien stéréo et il est bon ( verifé ) 

7
P
3 years ago
P
PhilG64Contributor I
posted in Home theater
Sonos Arc loses connection to my Samsung Frame TV (one connect system)

The ARC lose connection to the TV when I play music and then want to then return to the TV or sometimes when the TV is turned on. The only way to fix it has been to unplug TV, ARC and HDMI cable.  Is there a permanent fix to this issue as I have seen multiple threads similar to mine, and not only for Samsung TV’s.

2
P
3 years ago
N
netzert5not4Contributor I
posted in Advanced setups
Sonos and Spanning Tree Protocol

Is it normal that the Sonos full mesh Spanning Tree Topology is always changing? We have about 20 - 30 Sonos devices communicating together and two Sonos boost devices that plug into our network.Every 4 minutes a BPDU with the Topology Change notification is sent from either one of the Sonos boost devices causing the edge switch on the production network to flush its CAM table and forward the BPDU with the TCN bit set to the root bridge on our network which will also flush it’s CAM table. The switches on our network run 802.1w (RSTP) so when the BPDU with TCN flag is set the switches set their aging timer from 300 seconds to 15 seconds and flush out their CAM table on all ports except for the port that received the BPDU and also ports that are actively communicating.I really don’t like the constant Spanning Tree Topology changes coming from the Sonos full mesh network affecting switches that are used on a enterprise network.  What is the best way around this? Would using 802.1s (MST) w

1
Rowena B.
3 years ago
pterhaar
pterhaarContributor I
asked in Advanced setups
TV and Turntable on Playbar and AMP

In my living room, I have a TV with Playbar and a turntable connected to a new AMP (all Sonos S2).It appears impossible to use the AMP as surround speakers for the Playbar, without losing the turntable input. Any suggestions? Currently, I can of course group the Playbar and AMP, but that’s not the same as a proper surround setup.Should I convert the turntable signal to optical and then put an optical switch in from of the Playbar? Any other ideas??

2
pterhaar
3 years ago
P
PedroRAContributor I
asked in Home theater
Sonos Beam and MacBook Pro 16 2020

Hello,is anyone using Sonos Beam with a 2020 MBP 16 without optical port ?all I read is pointing to complicated solutions with a bunch of converters and cables.I would like to go for the Beam since I already own other Sonia devices but with all this complexity I am feeling compelled to go for another solution to get a 2.1 audio solution for my MBP.PS: Airplay does not feel like a good solution as it has lag

6
J
3 years ago
S
SonosConvertContributor I
posted in Components and Architectural
Dropouts in party mode

 I keep getting dropouts in party mode. Rarely any errors reported in the app that I can see.The signals all seem strong enough but I have noticed that the Kitchen unit (the newest device!) does suffer some packet loss.Any ideas. I’ve tried using the home wifi which just gave buffering problems all the time so have stuck with sonosnet.Any ideas of other places to look for clues as to the problem? The system is on channel 11 and a wifi scan shows that nothing else is on this channel.Thanks for any ideas……. 

14
Airgetlam
3 years ago
L
LurtzContributor I
posted in Components and Architectural
Speakers not working properly despite Boost

Hi, About a year ago, i bought 4 Symfonisk speakers to my old apartment. I had issues reaching my bedroom, so I was recommended by Sonos to buy a mesh network, so I bought the Deco M5 3 pack, and where one is used as the main router. It still didn’t really worked properly but I was too tired to troubleshoot more at that time.  I now live in a new apartment, thought it would work better here, but no. Since I’ve spent +30 hours on troubleshooting and trying to fix it (including wiring a speaker to my router), I bought the Sonos Boost hoping to eliminate all problems.  However, it’s still basically the same, where I can’t play music via Spotify properly for more than 5-10 minutes on all the speakers. I have issues when using airplay, the sonos app, as well as spotify connect. The problem is most apparent when using all four speakers at the same time. The sound is hacking, speakers drop out, and the sonos app works slowly.  Although some other programs works slightly better, it is still no

27
L
3 years ago
R
RtnoelContributor I
asked in Home theater
Sonos Sub 3rd Gen

My Sonos sub gen 3 will cut out for about 5-10 seconds randomly when listening to music and watching movies. It is hardwired and so is my Sonos ARC. Please help

1
G
3 years ago
M
MichaelcesarioContributor I
posted in Home theater
Beam receiving 5.1 but no surround sound

I have my beam connected to my Samsung TV via ARC, and confirmed in the Sonos app that the beam is receiving 5.1 when playing video. However, surround sound is not working with my connected pair of Sonos one SL (surround setup with Sonos app). For more context, I’m using the Netflix app on Samsung TV. 

2
Airgetlam
3 years ago
A
AlanBlastContributor I
asked in Advanced setups
Add Sub to Sonos Five?

I’m running a pro-ject turntable into the sonos pre-amp and then a into sonos five speaker. Is it possible to add the sonos sub to this setup?bonus question: if I can add the sub, can that same sub be used with my sonos playbar, which is only used with the TV? (both are in the same room). thanks 

3
G
3 years ago
D
dropdxTrending Lyricist I
asked in Home theater
MacOS Big Sur - Spotify app won't play on my Sonos Beam

I’m running the Spotify app on macOS Big Sur V 11.1, and when I click the icon to play music on a different device, it lists my Sonos Beam but when I click on it it doesn’t do anything. The same is true for my iPhone, if I click on the Sonos Beam, it doesn’t work, but if I click on “AirPlay or Bluetooth” and select it, then it works. Any idea what’s going on here? Is it an issue with Spotify or Sonos?

1
Simon B
3 years ago
D
danhawkerContributor I
asked in Components and Architectural
Cannot change Alarm music with Tidal

Since the last update to my Play One and S2app, I can no longer adjust the music on any alarms, new or existing.i have a series of Alarms with music defined, that leverages Tidal. I change the music every now and again to reflect what I’m currently listening to.Alarms with existing tracks/albums/playlists chosen from Tidal work as expected.  if I try and create a new alarm, I can’t choose music from tidal. I see the top level categories (Artists, Albums, etc), but can’t browse them, the app selects the category instead.If I try and create an alarm using another service (amazon prime for example) I can browse fine.From within the main music part of the application, I can browse Tidal as usual and can play music directly. There seems to be a bug/regression or similar that has broken the browsing function within the alarm, but only for tidal. I’ve tried deleting and reinstalling the app,,to no avail.  Any ideas? Thanks Dan  

11
controlav
3 years ago
M
medetsContributor I
asked in Advanced setups
Way to many Sonos Components, Losing Audio or slow to play in large combination SonosNET vs WIFI

I have looked at many answered questions but am still confused.  I have, as my wife says, a Sonos addiction.  I have over 20+ sonos speakers, boost, amp etc.  I have trouble playing all at once or multiple rooms.  Many of the speakers are combined etc.  I own a boost, have 2 speakers connected via ethernet in an asus mesh system.  I am still losing audio or it takes 1-4 minutes for speakers to come on line.  I have read many articles of SONOSNET vs WIFI how to use my boost etc.  I consider myself a little bit of a techie but still having trouble.  With that many speakers, amps, connects etc.  What is the best way to set this system up.  It didn’t seem to be a problem until the the app update and the new line of speakers came out.  Thank you in advance

1
ratty
3 years ago
G
gregbillingtonContributor I
posted in Controllers and Music services
Music Stops after an hour+

Sonos stops playing JazzGrove music after about an hour or two. Have to open ap and hit play button and music play will resume

4
Mark P
3 years ago
M
Mavro3Contributor I
posted in Home theater
Connecting Active speakers to the Sonos Network

Hi all,I’m fairly new to Sonos so please forgive my naivety. I have a very simple set up, ie from my Sony TV I have 2 x active Yamaha HS7 speakers simply connected from the headphone jack in the TV to the powered speakers with a 3.5ml cable that splits in to two that connect with XLR jacks directly in to the speakers. So the TV is essentially muted and TV audio is played through the Yamaha’s.  I also have a Sonos beam in my bedroom. Which I send music too via wifi mainly using Spotify. I would firstly like to add my powered Yamaha’s on to the Sonos network and think the easiest way is with a Sonos connect gen 1 (old school I know). These are my questions:What’s the best way to make that connection as I understand if I connect my TV to the Sonos connect and then to the speakers it will be great for just streaming music to the speakers but for TV audio there will be a delay and will be a sync issue between the TV picture and audio. I know the connect is not designed for any audio visual

4
M
3 years ago
S
StuNContributor I
posted in Home theater
Sonos Arc Connectivity Issues

Equipment:Sky Q Router - Living RoomSky Q 2 TB - Living Room Sky Q Mini Box - Games RoomSonos Arc - Games RoomSonos Gen 3 Sub - Games Room ConnectivitySky Q 2TB - Ethernet to router directSky Q Mini Box - Powerline from the living room to games room / powerline to 8 port switch / 8 port switch to Mini QSonos Arc - Powerline from the living room to games room / powerline to 8 port switch / 8 port switch to Sonos Arc using Ethernet ( plus WiFi enabled on the arc for the sub ) Hi AllI’m new to Sonos and having some frustrating connection issues with my new Arc. I’m using the new S2 app ( updated yesterday ) where the app will only connect from my phone to the Arc when I’m connected to the main router in the living room. if I connect to any of the mini q boxes from my phone the app basically said it cannot find my Sonos system. Due to poor wifi in the house, I need to run power over Ethernet to the mini q boxes or they don’t work hense the configuration. I have other devices connected to t

3
Simon B
3 years ago
Terms & ConditionsCookie settings