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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26822 Topics
S
sdfContributor II
posted in Controllers and Music services
New Sonos Android Client: how to increase volume on all sonos speakers from app

Before the Android app upgrade I received today, I used to be able to increase/decrease the volume on all my speakers at once with one slider. That feature is now gone, and it appears I need to adjust each speaker separately. I am hoping there is a solution to this nagging issue. Thanks

1
M
4 months ago
I
Iva206Contributor I
asked in Controllers and Music services
new update / cant connect devices

Hi, after the latest update I cant connect any of my 3 devices (One SL, Ray and Roam). I did a factory reset of all 3 devices, and after connecting i get the following message (see picture). after unpluging abd then plugging back in the device the system cant find any of three. what to do??? please help ♡  

1
A
4 months ago
F
fireflytooContributor I
posted in Controllers and Music services
Where is Timer in the latest IOS update? Feature removed?

Ok I hate everything about the “new” and unimproved UI on my iPhone.  Navigation horrendous! Who thought this needed a complete refresh?I use Timer to turn off my Sonos speaker every night.  Now it looks like there is NO timer!Has anyone found it??

1
Belly M
5 months ago
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TThomasContributor I
asked in Speakers
play 3 wont register to my network

Play 3 won’t register to my network. It is connected by Ethernet cable

1
webmink
5 months ago
B
BringbackalarmContributor I
asked in Controllers and Music services
When will you bring back the alarm function?

When will Sonos bring back the alarm function? Need to know if this is on the way so I can cancel the garbage men coming soon to throw my Sonos system away. 

1
webmink
5 months ago
A
Andojagfan914Contributor I
asked in Speakers
One SL no longer has power.

Sonos one SL has stopped working, purchased Dec 2022. Troubleshooted by using power cord from the other working One SL and still no power. Was waiting on the 300's for now but was hoping help on this SL for now.

1
Ken_Griffiths
5 months ago
K
KleinsmithContributor I
posted in Controllers and Music services
“just use your computer” isn’t an option

This morning I went to change my alarm and realized my app had updated and the alarms are gone, along with other features I really liked using. I logged online to find out everything’s been revoked but I should just use my computer! There’s one problem—I don’t own a computer! So now I’m stuck with a super early alarm (had an appointment this morning) for weeks or months until Sonos fixes the issue 

1
webmink
5 months ago
P
Philippe CosnayContributor I
asked in Controllers and Music services
alarm clock with new app

I downloaded tonight the new update of the app Sonos, and I don’t find anymore where I can program the Sonos alarm clock (hour, which room, which music, for how long, etc.)Is anybody can help me ?ThanksPhilippe

1
webmink
5 months ago
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swoop666Contributor I
asked in Home theater
Sonos Arc,Sony VPL-XW5000ES with HD FURY Arcana??

Has anyone tried this…...Appears it should work correctly??If so…...what switch did you use? Thank You in AdvanceRob

1
Jamie A
5 months ago
L
Loully
asked in Portable speakers
can’t connect my device

I try to connect my Sonos device but keep telling me to tap the local network and I do but it doesn't connect the device 

1
Jamie A
4 months ago
R
RamsayContributor I
posted in Controllers and Music services
individual song search

Ever since the new update I can no longer search for individual songs. When I type in a song title that brings up the correct artist but in the past there would be a section for songs and I can just go directly to the song. Instead, now I need to know what album within that artist that song belongs to.

1
G
5 months ago
M
MargaritananaContributor I
posted in Controllers and Music services
alarms

It appears that there is no alarm option in the new app. Help center keeps telling me to click alarm in the settings menu but there is no alarm option in the settings menu!!!!!😤

1
M
5 months ago
P
paul.gloverContributor I
asked in Speakers
Play one registration after factory reset

After factory reset I can’t re-register my play ones to my account

1
Jamie A
4 months ago
A
ArnTheManContributor II
posted in Controllers and Music services
New Sonos app - browse a song to play in a different room

Thanks for the new app update   Just wondering where to find the option to play a different song in a different room while browsing/searching. When you click on the ... (3 dots) you no longer have information for the artist / album etc. Also where has the NAS option gone from the services?

1
S
5 months ago
J
Jon0206Contributor I
asked in Home theater
placement of Era 300 and sub 3

I have a Sonos arc two errors  300 and a generation three sub. According to a picture that I saw the subwoofer was in front next to the TV and the two eeros 300 Speakers were towards the back.  Is this the correct set up for both the subwoofer and the arrow speakers for not only music but home theater sound?

1
Stanley_4
5 months ago
A
AdamTrending Lyricist I
posted in Controllers and Music services
New app won't play some albums in local library

Another bug in the new app affecting local libraries.  When trying to play any album from the local library with a : % or / in the album title, the play button just spins and nothing happens.  Playing them from the new web controller works, as does the 16.1 app, so definitely an issue with the new app. 

1
dave77
5 months ago
D
dan9000Contributor II
posted in Controllers and Music services
New App, New Tunein, Old Tunein

Hello,I accidentally updated to the new app on one of my iOS devices, and it has removed the original Tunein service, which means a whole bunch of shows/podcasts have now disappeared from my Favorites. In fact they are visible, but greyed out and don’t do anything. I have no way to play them.Obviously these shows can’t be found on Sonos Radio. I don’t have the option to ‘Add’ back in the original Tunein, but I do have the option to add the ‘New’ TuneIn. If I do this: does anyone know if it will somehow mess up or remove the existing TuneIn that still lives on my Sonos (and is visible on the other un-updated) controllers?Don’t get me started on the lack of local search. It’s a total shambles.Thanks

1
N
4 months ago
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NygadeContributor I
posted in Controllers and Music services
Que on the app

I can't find the possibility to ad to cue only replace que... I'm trying to que podcasts 

1
webmink
5 months ago
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Jeroen1972Contributor I
asked in Portable speakers
move fails to connect

My Sonos Move does not connect despite a reset to factory settings.The product is recognized when going through the installation procedure. But a connection with the sound ping is not successful and gives an error message. After this, you will also have the option to use the PIN code that you can enter to connect. Who knows what will go wrong.sonos service by is not reachable

1
B
2 months ago
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PoolContributor I
posted in Controllers and Music services
sonos update

I updated Sonos. Now the whole system is different. I want to go back to my old version. How.

1
C
5 months ago
A
AntonVContributor I
posted in Home theater
latest Sonos App and Sub gen 3

Since the last Sonos App update my Sub gen 3 doesn't work anymore. I cannot even connect it anymore.I am very disappointed in Sonos. The problem started with the new Sonos App. Please but back the old Sonos App in the Google Play.I bought the Arc and Sub gen 3 just 3 weeks ago and now I have problems already?Anyone else experiencing this problem en know the solution? Sonos don't have a solution at the moment.

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Bob235178
5 months ago
H
Hans OvermeerContributor I
posted in Controllers and Music services
Subsonic no longer usable as music service in latest update

In the latest update for iOS Subsonic music service is no longer to be added or visible at all.Please repair this or make it possible to go back to the previous version!

1
D
5 months ago
M
MikeDave06Contributor I
posted in Controllers and Music services
Sonos doen't play my Plex library but I can see the Plex library on Sonos App

I have a Sonos setup in house A (home) and in house B (second home).On both systems, I have added the Plex service.The Plex server is in house A and runs on a dedicated Mac Mini.Everything was working fine until now.For the past few weeks, in house B, I can browse my Plex library from the Sonos app, but when I play an album or a playlist, the track seems to start (without any sound) then it skips to the next one, etc., without ever producing any sound.Plex is working on Sonos in house A AND the remote acces on Plex is activated and running well.I should mention that if I use the Plex app on my iPhone when I’m in house B, I can play my entire Plex library remotely.It’s only when I launch Plex from the Sonos App that it doesn’t work.My equipment: iPhone 14 Pro Max iOS 17.4.1Sonos App Version 80.00.04Thank you for any help. 1sur5 Afficher les suggestions En savoir plus 

1
J
3 months ago
C
CloutimeContributor I
posted in Controllers and Music services
alarm

Alarm settings are not in new app. My alarm start every morning but there is no way to manage it anymore! What do you suggest?

1
S
4 months ago
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Ecke_1Contributor I
posted in Controllers and Music services
Unable to add Spotify in the new APP

My Spotify didn’t work once I updated to the new Sonos APP. And I had few error messages when I tried to delete the Spotify service. I was able to delete it after a few try. Now I cannot add it back in. It keeps showing “Something went wrong”. Anyone has encounter this issue? 

1
E
5 months ago
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