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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26639 Topics
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em1742Contributor I
asked in Portable speakers
Move2 bluetooth connection

I got a brand new Sonos Move2 direct from Sonos. I’m a fitness instructor and needed to connect via Bluetooth. The first time I used it the sound kept cutting out. I’m using Spotify on an Apple iPhone 15 Pro Max. I’ve used this device in the same rooms and positions connecting to my old Bose and had no problem at all. I contacted Sonos and they told me to reset and send diagnostics etc. when they couldn’t find the problem they send me another band new one and I had to return the original one back to Poland. The second one came. First time I tried it, exactly the same. Again contacted Sonos, went through all the diagnostics with no joy. I explained the goods were unfit for purpose however they refused to give me a refund stating because I had received a replacement it was out of their money back guarantee!! I’m fuming. I have a speaker that is useless for my purpose!! Wish I had upgraded to a better Bose. The only thing I have found which helped slightly was moving my iPhone further awa

1
Corry P
2 months ago
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JDT1994Contributor I
asked in Headphones
Connecting multiple ACE to the same arc

Would love for the Arc to be able to connect to two Ace headphones. This seams like it could easily be a software update. 

1
J
2 months ago
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James Bond XXContributor I
posted in Speakers
whats wrong with sonos?!

I’m a big fan of Sonos speaker and I bought two era 300, two ones, an arc, a sub mini and a roam, however, it’s been really lame when streaming Music on my Sonos. They either just stopped playing or skipping songs… if it’s just once a few days I might ignore it, but it’s been a while that I have to unplug the speaker to restart, some times I need to do it multiple times a day, and now I just don’t even bother and just use Bluetooth, and that only works with my era 300s and roam.  i called in the CS, they said it might be because of the new app update and Sonos is working on fixing it. Anyone else is having the same issue? When will Sonos speakers work properly? 

1
R
1 month ago
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JaschahalContributor I
asked in Home theater
Sonos Sub Gen 3

Hii have sonos arc and sonos sub gen 3. I also have sono play five. The sonos sub is connected with the ARC but is not playing sound but it works fine when connected to Sonos Play 5.tried every method. kindly helpthanks

3
N
3 months ago
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cltrunnerContributor I
asked in Controllers and Music services
Why is the app is censoring profanity in music

Why is the new app now censoring profanity. I have Apple Music set to NOT censor, and when I play music directly through the Apple Music app, censoring does not occur. So, the Sonos app is censoring even though I have adjusted the setting in the app not to. Could this app update be any worse? Really. I work for a software company, and heads would be rolling down the street like a soccer ball giveaway at Walmart if we released a piece of software this bad.

0
C
3 months ago
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juulepttttttContributor I
asked in Speakers
Wifi Ethernet

Hello - I cant seem to disable wifi on my One SL. Wifi receiver is absolutely useless so I bought an ethernet cable as I have spent 16 hours attempting to get into contact with Sonos, resetting the speaker, troubleshooting, live chatting, you name it lol. Now the ethernet cable comes in and I cannot disable the wifi. I might lose it. Does anyone have any suggestions. Attached is a picture showing what the app does for 2 miliseconds when i tap the button. It then slides back and fails to disable wifi. The new sonos app requires a dedicated therapist for all of its users. 

3
Stanley_4
3 months ago
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WelshwalesTrending Lyricist II
posted in Controllers and Music services
Thinking of selling all 19 of my sonos speakers.

I am just at the end of my tether . Today both android apps keep crashing and I can't access anything. My imac where my local library is now says access denied . I spent 48 hours weeks ago getting the damn thing to recognise my library. Got it to work and now today the whole thing is playing up. I can't play anything from my local library. It's saying access denied AGAIN.  WHAT ON EARTH IS GOING ON !!!!!! IM SO ANGRY WITH WASTING MY TIME FIXING BUGS AND ISSUES CAUSED BY THIS NEW APP ITS ABSOLUTELY DISGUSTING AND RIDICULOUS. SONOS , YOU SHOULD HAVE ALLOWED PEOPLE TO REVERT BACK TO THE S2 APP WHILE YOU GET YOUR ACT INTO GEAR AND SORT OUT THIS DEBACLE. WE AS CONSUMERS SHOULDN'T BE HAVING TO DEAL WITH YOUR ISSUES CAUSED BY AN ARROGANT ATTITUDE TOWARDS YOUR CUSTOMER BASE . SHAME ON YOU !!!!

2
W
2 months ago
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EasygoingContributor I
asked in Home theater
remote for beam gen 2

I use Sonos app to play music with beam gen 2 over airplay. How do I manage volume by hardware of phone volume button or any other hardware button. I dislike the laggy sonos app. Phone device is iphone 15 pro max. Thank you 

2
E
1 month ago
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brunovunContributor II
asked in Controllers and Music services
Same issue remain with updated iOS 80.05.04

Hi, I have updated my iOS app to the latest 80.05.04 version, but the problem of not finding my speaker at launch remains, despite the speaker is playing at that instance. It's truly perplexing when I use the webapp on my notebook, it has no problem finding my speakers. I know about some discussions regarding the usage of 2.4ghz vs 5ghz, please, why do I have to change all those settings just for Sonos?Besides, when I "Update network" on the app, it has no issue finding my speaker. Why is that? Cause my iOS is always on 5ghz. Why can't you invoke the same routine for finding the speaker when I launch the app?

0
B
2 months ago
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ColinGAvid Contributor I
posted in Speakers
Ethernet

If my era 300 is attached to a Wi-Fi booster disc will it be running on Wi-Fi or Ethernet? I would have thought Ethernet but as the booster is not connected to the router via Ethernet I do wonder. It is one of the Bt booster discs.Colin

4
C
3 months ago
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stevie56Avid Contributor I
asked in Controllers and Music services
LOCAL MUSIC LIBRARY

anyone any idea when local music library search and play update is happening, mine disappeared after THE UPDATE …… I know Sonos said June but was postponed until mid June ?still getting the error 913 like most peopleany advice would be handy,i use Mac and don't have NAS DRIVEALL MUSIC STORED ON MY MACAny help would be appreciated

2
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2 months ago
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Ray- THE BATMANContributor II
asked in Controllers and Music services
new app design/display

I'm wondering if it is in the cards with any of your future updates to change the way the playlist looks.  Or give customers the option to view either way. The current view of playlist under Sonos Favorites. See picture A. Is not user friendly and is difficult to scroll through the large font and pictures. Especially those with many playlists. It should be more like a summary line view  Like when you see when you click edit playlists. See picture A.It was better before you guys did the new update on the app so I'm hoping you guys will bring back the older view, it's easier to navigate through. Thank you hopefully we'll see this soon  

1
Craig L
2 months ago
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Seamur88Trending Lyricist I
asked in Portable speakers
Move2 stopping during playback

I have seen other posts about this topic and knowing Sonos support I highly doubt there is a response that actually works but here goes. I have two Move 2's set up as a stereo pair that continually stop playing 30 seconds into any song. What I have tried to resolve:Restarted routerRestarted speakersRestarted phoneTested wifiRe-paired speakersFull shutoff of phoneStarted from new install again (most annoying)And it continues to happen. As I have posted before; I love the speakers when they work as they have incredible sound but the Sonos software is the worst and riddled with bugs.Hoping there might be a fix but my hopes aren't high per all the previous experience I have had.Sean

0
S
3 months ago
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CrisnapsContributor I
asked in Portable speakers
Cant connect to Wifi

I bought the Sonos move. After completing the initial set up, i am now on connect to wifi. I can’t seem to get past this set up. I have done all the tricks i could find but still nothing. 

0
C
1 month ago
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jkpalmer52Contributor III
asked in Controllers and Music services
Music Library settings are being deleted

I believe that Sonos updates are deleting my Music Library settings.It takes a considerable amount of time to “rebuild” my Sonos > Music Library and the Music Library is something that I value a lot.  I listen to albums (1500+) and playlists from my Apple Music on a regular basis.Is anyone else having this issue?

1
Airgetlam
2 months ago
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rscoffiContributor I
asked in Portable speakers
Charging Sonos roam with mobile with rapid charger (30W)

Is it ok to use 30W Google rapid charger with Roam? Don’t want to ruin the roam (or the charger) or worse.

1
Bumper
3 months ago
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EdE49Contributor I
asked in Speakers
Play:1 not connecting - helping neighbor

Good Day,My neighbor across the street has two Sonos Play:1 speakers. I am not at her house at this time. I am trying to help her get the speakers re-connected. They were playing fine and then she went away for two weeks to bury her husband. Now, she cannot get her speakers to connect to her wifi network (Comcast modem/router combo). I have followed all of the instructions for rebooting the modem, the speakers, resetting the speakers to factory settings, but nothing works. When we plug in one of the speakers the Sonos app sees the speaker and correctly shows the serial number. It then tries to access a temporary network which turns off the wifi...apparently trying to connect via 4G. It gets a no internet connection when doing this. When we try the older app it connects, but then it tells us that the speaker has the more recent firmware and to use the most current app which we do without success. I have followed all of the instruction on the support pages including connecting the speake

2
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2 months ago
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TimcccccContributor I
asked in Controllers and Music services
I can’s use Calm as alarm after the new app

It’s so annoying that the new Sonos app removed alarm in May but put it back in recent updates. However, I still can’t use calm as my alarm, unless I go to my desktop app. I can’t see this in the plan for the app update plan either. So frustrating

0
T
3 months ago
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Adamsee20Contributor I
asked in Controllers and Music services
Amazn Music Playlist size

I have a playlst on Amazon Music which has 538 aongs. The playlist works through the Amazon Music app but when playing through Sonos it does not play the last 38. I am aware Amazon used to have a limit of 500 songs but this is now set at 2,500, can the Sonos app not handle this yet?

3
controlav
1 month ago
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diverdezContributor I
asked in Portable speakers
connecting Roam to new network

I’ve got 2 Roam speakers that I use at home. I’m staying at a friend’s place for a couple of weeks and want to set the speakers up here. I’ve recently got a new phone, I installed the Sonos app, but have never used it.  I’ve tried to use the app to set the Roams up on the new network, and although I’m signed into my Sonos account on the app, it doesn’t seem to have any details of my speakers. I therefore don’t see the “system” to be able to update it with the new network details.  I’ve tried adding speakers to the app, but the app seams unable to discover them. Any ideas on how this should work?  Should I have connected to the speakers at home with the app on my new phone before coming away?  

1
D
3 months ago
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JeanjeandesboisContributor I
asked in Home theater
Déporter son TV

Bonjour à tous.Je suis détenteur d'une beam et deux one sl pour le surround.J'aimerais déporter le son de la TV via les one sl et les déplacer de derrière mon canapé jusqu'à la table de la salle a manger car nous sommes trop loin et devont mettre la son de la TV assez fort ce qui est désagréable.De plus, je ne souhaite plus utiliser les one sl en surround car mes enfants passent leur temps a les faire tomber.Je fais cette demande car via l'application j'ai l'impression que je ne peux qu'utiliser les one sl en surround et non en complément de la beam.J'espère avoir été clair.Merci pour vos réponses.Bises.

6
R
2 months ago
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gwhistlerContributor I
asked in Home theater
Sony OLED 55 - Sonos Beam Stopped Working

I have a Sony OLED 55 connected to a Sonos Beam, it has been functioning fine for months suddenly cannot find arc.. not sure if firmware update has broken connection.. I have switched off eARC and also tried turning on/ off Bravia sync. I have factory reset Beam, still no luck. Powered down everything then just connected beam only still nothing. Any assistance would be appreciated. 

1
G
2 months ago
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darkmonddContributor I
asked in Speakers
Sonos Speaker Low quality audio.

Hello everyone, I am writing this to share with you the bad experiences that I am unfortunately having, and that is that the audio quality of my Sonos series 100 is horrible. I've literally turned down the bass at -10 because it sounded super saturated, even at -10 which is the maximum it becomes distorted because yes, I tried both yt music and spotify and there is no difference, they have the same problem, is this normal? If not, is there any way to exchange it for another model? Thanks in advance, you are great!!!<3 (edit) As an extra info, this is a gift from a friend, that i never used in a year until today. Thanks againn!!!!

2
D
3 months ago
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Meths87Contributor I
asked in Home theater
Sonos amp volume suddebly goes to 100

Amp keeps going to 100% when turned on.Since the last app update, every other time I play music or an audio book or use the line in on my Sonos amp, it starts at 100% and scares the crap out of me and probably the neighbours.Also since the update the app disconnects from my amp constantly, even once it's connected it will just disconnect and I have to close the app and reopen to get it to connect again, sometimes the line in disappears too. Not sure if that's related.

5
Airgetlam
2 months ago
MarkKW
MarkKWContributor I
asked in Controllers and Music services
cant access Apple music on Sonos

Cannot access Apple Music from Sonos app, Spotify no problem, error message reads reauthorise Apple account, trying to do this message reads network problem. Apple Music app plays when accessed on other devices 

0
MarkKW
2 months ago
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