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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26669 Topics
S
sdfContributor II
posted in Controllers and Music services
New Sonos Android Client: how to increase volume on all sonos speakers from app

Before the Android app upgrade I received today, I used to be able to increase/decrease the volume on all my speakers at once with one slider. That feature is now gone, and it appears I need to adjust each speaker separately. I am hoping there is a solution to this nagging issue. Thanks

1
M
4 months ago
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Iva206Contributor I
asked in Controllers and Music services
new update / cant connect devices

Hi, after the latest update I cant connect any of my 3 devices (One SL, Ray and Roam). I did a factory reset of all 3 devices, and after connecting i get the following message (see picture). after unpluging abd then plugging back in the device the system cant find any of three. what to do??? please help ♡  

1
A
4 months ago
E
EberechiContributor I
posted in Speakers
I can’t set up sonos is not working

I’m tired with this set it up is so frustrating and waiting on line for assistance is hell I regret buying this is so stressful 

1
B
4 months ago
C
Captain GoadContributor I
posted in Speakers
latest app update

Installed the latest update more nothing works. Wasted hours on this. Any ideas?

1
Bumper
4 months ago
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Karsten KnudsenContributor I
posted in Controllers and Music services
yousee music not working after update

after the last update, yousee music has stopped working, nor does it work in the new web-based controller

1
R
4 months ago
C
CrabbyContributor I
posted in Controllers and Music services
Missing Playlists

Hi, I just updated to the new app today and now all my Sonos playlists are missing?

1
C
4 months ago
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Ljhebbay66Contributor I
posted in Controllers and Music services
what happened to the app

My app orange colored app worked fine today the app turned black & I lost tune in radio & I can't find sleep timer. Customer service is a joke, & I'm seriously questioning this whole sonos thing

1
A
4 months ago
T
Tomno77Contributor I
posted in Controllers and Music services
Trueplay disappeared after new Sonos app ?

Hi,After upgrading to the latest app (android), I can't see whether trueplay is enabled or not. Before there was an option to turn trueplay on or off, can't find that anymore? From what I can see it might look trueplay settings were turned off after the update. For the info, I do not have an Iphone, so I can't just recalibrate. Best regardsTommy

1
X
4 months ago
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BR Luxe IntegrationContributor I
posted in Advanced setups
Create different profiles using different speakers on the same network

How can I create 2 or more separate user profiles to separate Sonos speakers on the same network?I mean on a large villa using about 20 Sonos units, can I create separate profiles to avoid user to have access to all speakers?

1
Airgetlam
4 months ago
M
mmbmmbContributor I
posted in Controllers and Music services
LMFAO - New Sonos App (2024)

 

1
Bumper
4 months ago
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Sumi88Contributor I
posted in Controllers and Music services
Alarm

Where has the alarm clock function gone after the app update?

1
Bumper
4 months ago
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PeteG101Avid Contributor I
posted in Controllers and Music services
The ‘Latest & Greatest’ App

When is Sonos going to acknowledge this latest app update is just a mess and a real backward step. We have all lost useful features we’ve known, loved and used daily for years.We can no longer interact with our systems in the way we need.On this basis, I could not recommend Sonos products to anyone.It’s a disaster - may as well face it.

1
P
4 months ago
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NAFContributor I
asked in Home theater
speakers

My outside speakers come on randomly 

1
Stanley_4
4 months ago
N
NicpiContributor I
posted in Controllers and Music services
Adding to a specific Spotify playlist

Hi,With the new app, how can I add a song streamed from Spotify to one of my Spotify playlist ? Thanks.

1
R
4 months ago
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zipzap2902Contributor I
posted in Controllers and Music services
search function for your home stored music

Why doesn’t the new search function now include searching your home stored music as previous releases did and have always done?

1
Ken_Griffiths
4 months ago
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marciastanekContributor II
posted in Controllers and Music services
New Sonos App

Can no longer find my music!

1
controlav
4 months ago
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DavemdContributor I
posted in Controllers and Music services
new app and getting started

Updated app. Now my system is no longer available on the app. Do I have to reset each component?

1
D
4 months ago
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linboxContributor II
posted in Controllers and Music services
Maybe after the last release we want third party development because this way does not work!!! fix it

I think the development community has the power to develop a good system. Open your interfaced and you will see like other projects it is going to work out.    Or  I love your product do not make it second class like the upgrade now (2024) let us downgrade until you figure it outlove you 

1
Stanley_4
4 months ago
A
AlanHurstContributor I
posted in Controllers and Music services
app upgrade

I upgraded the app and now none of my products are connecting 

1
M
4 months ago
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HighvoltageguyContributor I
asked in Speakers
Sonos Not Playing AppleMusic Songs

Downloaded the new Sonos App and went to play songs from Apple music through Sonos. Before the update, I would use the Sonos app and pic a song from my list, and Sonos would start playing. I'd go into the que and see EVERY song I have on Apple in the que and I would have Sonos shuffle. Why is this no longer an option?Now I pick a song from the list and it just adds that one song to the que. I want Sonos to play/run through my entire Apple song list. Has this option been removed? 

1
T
4 months ago
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Jason_54Trending Lyricist I
posted in Controllers and Music services
Why are we alpha testing your app that removed most essential functions?

Started to put my daughter to bed and the last part of our routine is her picking a few stories and some music to fall asleep to.  Guess what?  My app updated and the “improved” “courageous” app apparently never even underwent alpha testing.  It lost nearly every basic function this system is supposed to have.  You can no longer use your own music, add multiple items to a queue, edit a queue, or do any of the most essential functions a speaker app is supposed to have.  Is courage synonymous with failing to understand what your users are looking for?  Is to bold to destroy the brand image as a high fidelity music listening experience?    I have thousands of dollars of speaker equipment that is now useless until your engineers take months to restore these basic functions?  Give us back the functioning version that existed earlier while you figure out these updates  If you have to make an S2/update split like you did for the previous version, but please fix this so I can get my screaming

1
D
4 months ago
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TheRamblinManRenowned Enthusiast I
posted in Controllers and Music services
A way for iphone users to go back to old app? I found solutions for andoid.

Like many, I don’t like the new Sonos app.  I’ve updated the iPhone that I use the most and I am miserable.  I saw a thread response where one could download the old app for android. Does anyone know of something similar for the iPhone?  Thank you.

1
L
4 months ago
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RockjockyContributor I
posted in Controllers and Music services
Sonos s2 app won't load

The Sonos app just installed an update and now, when I start the app I just get a black screen with the Sonos text. The app never gets beyond that.My ow is android. I installed s1 but it only gives me the option to upgrade to s2.The desktop app still works but wants to update, which I'm reluctant to do until the mobile app works. Anyone have any suggestions

1
R
4 months ago
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Graybenz24Contributor I
posted in Speakers
not registering issue for adding equipment

Via updated app-For those getting stuck adding equipment to an existing system and having the equipment not register. A work around is to transfer ownership, use your current account for the from and to.  Under the cog wheel (settings), manage, transfer ownership.  Hope this saves you hours. Hours that wish I had back.  

1
K
4 months ago
R
Rogey_23Contributor I
asked in Speakers
Alarm

I used to adjust my alarm weekly if not multiple times a week with my fluctuating work schedule. I know with the upgrade the alarm function was removed. However, my previous sonos alarm keeps going off every morning and now I can't edit or cancel it. I can no longer sleep in on my days off!!! Help! How do it get this fixed?!?

1
Corry P
4 months ago
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