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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26703 Topics
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Ask21Contributor I
posted in Home theater
Wall mounting of 65" TV and Sonos Arc

Hi,I have an LG OLED 65 "and Sonos Arc soundboard.These will be wall mounted. How high on the wall should the TV be placed? And how far below should the soundboard be placed? I will use Sonos’ wall mount for Arc.The TV sofa is placed 2.5 m2 from the wall. The room is approx. 20 m2.Thank you in advance for your help.Regards

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3 years ago
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Scooter BroadwayContributor I
posted in Controllers and Music services
The Secret Answer to Accessing Your iTunes music, via Sonos, after Big Sur OS upgrade and loss of all connectivity

I have a massive digital music library that used to reside in iTunes (on my Mac and on an external hard drive). When I upgraded my Mac OS to Big Sur, iTunes was eliminated and I lost all Sonos connectivity.  All!  Apple, Sonos and lots of crying didn’t help.  So, as a relatively computer illiterate but passionate music lover with 2 TB of music, I buckled down for 3 weeks, taught myself and experimented.  Here is what worked for me.Go through all of your songs and eliminate duplicates. Get a new external hard drive (one with an extra TB than you need), erase it, and convert filing system to Mac OS Extended (“case sensitive, journaled” worked for me). Move all of your previous songs to the new, clean, re-formatted external hard drive. Go to Sonos to manage your sources and add new external hard drive to connect...also, eliminate any previously utilized pathways that are no longer active. You can still access some music on your computer, but have to also add that as a source  in your Sono

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Xander P
3 years ago
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Erland SommarskogEnthusiast II
asked in Portable speakers
Should I get a Boost or a Move?

I live an three-room flat, with two rooms towards the street where I spend most of my daytime, and kitchen and bedroom are towards the yard of the house. This is an old brick house from early 1900s and the walls in the middle of the the flat are thick.In my study I have two Play:3, a Port and a Sub, and the latter is connected to my WiFi router. In my living room, I have two Sonos Five. (So this is an S2 network.) I used to have my to Play:1s in the bedroom, but this has not been working very well. Not really surprising given the distance to the rest of the devices. (It’s the same for the phone. I does not get my regular WiFi in that room.)Right now I have moved the Play:1s to the kitchen which is directly from the opening in that thick wall and closer to the study. As I test, I tried the Port in the bedroom and that seemed to worked. The idea is that the to Play:1s can help to route the signal to whatever is in the bedroom.One idea is to get a Move to have in the bedroom or in the kit

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E
3 years ago
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doldfieldContributor I
asked in Components and Architectural
Sonos One doesn't reconnect to SonosNet when router reboots.

This started happening about a year ago.  I have a Sonos One wired to my router, and a Playbar and two more Sonos Ones (in separate rooms) connected on the SonosNet network.  Everything works fine, until the router reboots due to a power outage or other reason.  When the SonosNet network comes back up only the wired Sonos One and the Playbar are recognized.  I have to unplug and plug back in the other two Sonos Ones for them to be recognized again.Any ideas on what might be causing this?  I’ve tried changing the wireless channel, resetting the speakers and swapping out the wired Sonos One.  No luck with any of it.  Thanks in advance. 

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Airgetlam
3 years ago
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Stan-USContributor I
asked in Components and Architectural
Sonos Generating Huge Network Traffic

Hi there, In the past few month, Comcast warned me of that i was reaching my maximum internet quota (1.3T). As we are 5 users all day on Webex/Zoom… I thought it was ok, until my friends who are in similar family setup told me that they used less than half of this traffic. As i logged on my WIFI i found out that Sonos was the generating humongous traffic compared to other devices (x300 vs the 2nd active user). While we use our Sonos system quite a lot, it seems very weird that it jams my Internet connection like this.  Any clue ?  ThanksStan   

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Stanley_4
3 years ago
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CR79Contributor I
asked in Components and Architectural
random music blaring middle of the night

One of our amps has just started blaring out rap music (that none of us would listen to) incredibly loudly in the middle of the night at a volume we would never use.  Any help? 

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C
3 years ago
MKwheeler
MKwheelerContributor II
posted in Home theater
Best Sub Position Option

I have two Play 5 v2 in a stereo pair, a Sub that works with them and a Playbar that supports the TV audio.  My overall listening space is about 12” x 18”.  However the room is L-shaped with a hallway opening not he right side that is about 6” x 12”.  Currently I have my Sub positioned in the “closed corner” on the left side of the room.  Do you think this is the best position for the Sub or would you put it on the opposite, “opened” end of the floor near the 6” x 12” opening?  Why would you make a particular choice?

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K
3 years ago
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spoonekTrending Lyricist I
asked in Components and Architectural
"New" S1 components no longer work on the S1 app?!?

New setup: I have a Playbar, Sub (Gen2), two Ones and two connect:amps. They have all been factory reset.  All of these are compatible with the S1 app per the Sonos webpage.  I have the Playbar directly connected to the router, nothing else is connected.  My phone is on wifi running the S1 app.  I run the setup process and the S1 app sees the Playbar after I press the two buttons and hear the chime.  Once the progress bar stops though I’m being told that the Playbar is not compatible with the S1 app and I need to use the S2 app.  (error message below)Did something change on the S1 app to prevent these previously accepted devices from being added?  I’m confused as to why I’m getting this message.   

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3 years ago
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User185548Contributor II
asked in Components and Architectural
Playbar installation

I am trying to install a new playbar. The system finds the playbar and then asks me to push the play/pause button and volume up. I do so and hear the chime. But nothing happens afterward. The app stays waiting for me to push both buttons and doesn’t move forward. Does anybody know how to solve this issue? thanks. 

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Ken_Griffiths
3 years ago
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SFab_Contributor I
asked in Components and Architectural
Connect:Amp Boot Loop

Hi, two days ago my Connect:Amp (on S2) lost connectivity with the Sonos App and started to blink white, after unplugging and plugging it a few times it did the same white flashing OR orange flashing, tried a factory reset, and now it does the same white flashing, also tried connecting it via ethernet but it just doesn't work and it doesn't stablish a connection with the switch or wifi, pressing the MUTE | VOL+ does nothing and idk what else to do. Thanks

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3 years ago
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Phil MallettAvid Contributor I
posted in Controllers and Music services
Access denied via Spotify.

Hi, I'm trying to play That Peter Crouch Podcast via Spotify to my speakers.  In the S2 app I get an " access denied " message & in Spotify the speakers are greyed out & the cast on plays through my android phone. Any ideas, I've gone down phone & app ipdates & even checked explicit content settings.  All other podcasts I have tried work through the speakers. Any ideas? 

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Ken_Griffiths
3 years ago
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franno1Contributor I
asked in Home theater
Dolby Atmos not working with Sonos Arc / Sony XH92 tv

Hi AllI have just bought a Sonos Arc.I was clearly hoping to use the Dolby Atmos functionality. Unfortunately, it does not appear to be working. I am using it with a Sony Bravia XH92 65 inch (kd-65xh9296) with the latest firmware (its a 2020 tv) and used the HDMI lead supplied with the Arc and plugged into the ARC HDMI socket on the TV. I have set the audio settings on the Sony as follows - A/V sync set to Auto and eARC mode set to auto.Normal stereo sound is fantastic.Obviously I have checked the Sonos app - this does not show the Dolby Atmos sign on the 'Now Playing' screen for the Arc and on the 'About my System' screen it informs me that the audio input into the Arc is generally Dolby Digital Plus 5.1.No mention of Atmos at any point.None of the apps on the Sony TV give me Atmos including films on Google Play, Disney and Netflix (all films that I have checked the system with I know are Atmos coded)I am not using a Bluray. I will also post on the Sony forum but I'm wondering if anyo

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F
3 years ago
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AlacatiContributor I
asked in Home theater
Sonos Beam low volume

Plugged in sonos beam yesterday with hdmi arc into samsung hu7500 tv. Volume on beam is low and dialogue not super quality. Need to listen to appletv at like 60 volume and even then dialogue quality not great. Talked to customer support for 2 hours this morning they couldnt figure it out. I suspect its tv compatibility issue but sonos doesnt think so.  any ideas!? 

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A
3 years ago
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SonosConvertContributor I
posted in Components and Architectural
Dropouts in party mode

 I keep getting dropouts in party mode. Rarely any errors reported in the app that I can see.The signals all seem strong enough but I have noticed that the Kitchen unit (the newest device!) does suffer some packet loss.Any ideas. I’ve tried using the home wifi which just gave buffering problems all the time so have stuck with sonosnet.Any ideas of other places to look for clues as to the problem? The system is on channel 11 and a wifi scan shows that nothing else is on this channel.Thanks for any ideas……. 

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Airgetlam
3 years ago
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WoodlandkContributor I
asked in Speakers
Speakers no longer connect wirelessly

My Sonos speakers have recently developed a frustrating behaviour, made worse after a Wi-Fi network change.  My Sonos app will no longer find my speakers wirelessly stating ‘unable to connect to Sonos’. So I follow the instructions to setup the wireless network - and all speakers show when I set up a wired connection. But following a successful wireless  setup, the speakers immediately drop off the app when I disconnect the wired connection. This is repeatable behaviour. I have also deleted the old Wi-Fi network from my system configuration.  I have 2 Play3 speakers, Soundbar and all updated software afaik. I’m running the latest Sonos app on up to date iOS.  Can anybody help please leaving a speaker by the router isn’t ideal. Thanks. 

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Corry P
3 years ago
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MattelidenContributor I
asked in Components and Architectural
AirPlay breaks stereo pair (only plays to one of the two)

Hi, Have a set of Fives set up as stereo pair supported by a sub. Stream content from Sonos app works flawless. But when using Airplay, it only stream to one of the two speakers. And to get them working again, I need to re-configure the stereo configuration. (After an Airplay stream, it destroys the stereo setup even streaming from the Sonos app, even configuration is show present. After re-setup it works again.) I have tried to stream directly from Spotify app and using generic Airplay stream from other source with same results. Narrow issue down to Airplay+Stereo Pair in Sonos. Have all the latest soft- and firmware with only iOS devices used in house hold. Tried from different iOS devices with same results.  Suspect IP for stereo pair is ignored by Airplay and stream is sent directly to ‘first speaker’ in pair setup. That would suggest Airplay destination is wrongly flagged by Sonos app. No idea on how to fix that and that would be a bug in Sonos app, if my suspicions are correct. S

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Corry P
3 years ago
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BlasiContributor I
asked in Components and Architectural
No Sonos connection in app

Why my sonos one gen 2 connect to wifi for 2 minutes and then lost for 10 days?

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Corry P
3 years ago
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themountainsContributor I
asked in Components and Architectural
spotify can’t connect or add songs to queue

Hi, I have run into some issues with my Sonos and Spotify. Sonos can’t add songs to the queue, sometimes Sonos can’t connect to Spotify, I have seen errors 701 and 1001. I have searched through the support pages and have tried to solve it myself first. What have I missed?I have two Sonos play 1’s and a sub in one group, and another Play 1 in a different group (room).  Here’s what I already tried:Reset/reboot routerRestart Sonos hardwareAssign static Ip'sReinstall Sonos appAlso all of the above in different order I should mention that it has worked without problems for years. I have the problems a few weeks now. I have sent a diagnostics report to Sonos (1635708822). I don't know if any of you have access to that? It's a report just a few minutes after restarting router and sonos, and the problems where there… I am hoping for some insight from you :-) Thanks!

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3 years ago
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artcrbkContributor I
posted in Controllers and Music services
Speaker connection to MacOS AirPlay fails

I’ve just got a new (Ikea/Sonos) Symfonisk speaker. I’ve connected it up via wired Ethernet, as is the Mac Mini (M1/Big Sur).I can play music from Music.app fine, but if I stop, and the system is silent for a while, I have to reset the sound output on the Mac (by setting it to ‘Mac Mini Speakers’ or ‘Headphone Socket’ and then back to the AirPlay option for the Symfonisk). The same happens if I change to using a different sound-outputting application on the Mac (secondary issue - is there any way to reduce the audio lag on FaceTime and Zoom with this speaker via AirPlay?)The Mac seems to think that it’s still connected to the speaker when it does this. Is it the Mac or the speaker which is responsible for giving me the silent treatment?

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3 years ago
pterhaar
pterhaarContributor I
asked in Advanced setups
TV and Turntable on Playbar and AMP

In my living room, I have a TV with Playbar and a turntable connected to a new AMP (all Sonos S2).It appears impossible to use the AMP as surround speakers for the Playbar, without losing the turntable input. Any suggestions? Currently, I can of course group the Playbar and AMP, but that’s not the same as a proper surround setup.Should I convert the turntable signal to optical and then put an optical switch in from of the Playbar? Any other ideas??

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pterhaar
3 years ago
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MatmatContributor II
asked in Home theater
Devices disconnecting randomly

Hi,I hope someone can help me solve my connection issues because I'm desperate, Sonos hotline and chat were unable to find the solution.I have 7 Sonos products :- 1 Beam wire plugged with 2 Play:1 as satellites (WiFi)- 2 Play:1 on WiFi- 1 Play:3 on WiFi- 1 One on WiFiI use an Asus rt-ac68u as main router :- The ISP box doesn't have WiFi nor DHCP functionality enabled, it is wired to the WAN port of the Asus.- The Asus has DHCP enabled and all Sonos devices have fixed IP assigned outside of the DHCP range.- The 2.4Ghz Wi-Fi of the Asus is on band 20/40Mhz, currently channel 3 (I tried them all one by one).Since 3 months I keep having connection issues, it has been working just during 2 years before that. Sonos devices disconect during few seconds or few minutes and then come back (or not). It is totally random and happens on WiFi devices but also on the Beam that is wired. It happens on local music (HD plugged on the router) and on phone library (OnePlus 8T). Sometimes when I try to rem

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Corry P
3 years ago
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Nat570pContributor I
posted in Controllers and Music services
Can't access music library on Linux

I have an Ubuntu Linux machine onto which I've collected the music files I want available through Sonos. I don't need a Linux controller; I'm quite happy to use the Sonos app on my phone to control Sonos. I just want Sonos to be able to retrieve those music files from the Linux machine. I've set up a Samba (SMB) share called Music that publishes the directory under which the music is stored. I can browse that directory from other computers on my network. Multiple sources on the Internet say that the following must be present in my smb.conf file for Sonos to be able to access that share: ntlm auth = yes It is, and I've restarted the smb service. Yet Sonos still says it cannot access the share I've configured. What more must I do?

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3 years ago
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BmoreFrankContributor I
asked in Advanced setups
Two WiFi networks and a Boost

Hi, I’m trying to optimize my home WiFi networks. I have two running: one is off of the Comcast router, the second runs an Orbi mesh network (it’s a 3-story, narrow rowhome). Most of my devices run off of the Orbi network (which is connected to the cable router via an unmanaged switch). Since it’s a 3 story home, I purchased a Sonos Boost to support speakers on every floor. And of course the router is on the ground floor.Does it make sense to put the Boost onto the cable router (through the network switch), or with most other WiFi devices, into one of the Orbi devices? Can the boost work as a wireless bridge (the documentation is vague), in which case I could put it on the second floor? Finally, can most of the devices in the home (including the iOS controller and Alexa, be on a different WiFi network than Sonos?)I’m trying to figure out how best to configure this, and would really appreciate your advice! Thanks all...

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Ken_Griffiths
3 years ago
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Duncan_13Contributor II
posted in Controllers and Music services
Low volume when using Line in on my Port

HiI have just added a Port to my Sonos set up.I am running the Pre out from my NAD C368 amp into Line In on the Port so I can have my vinyl and CD available to my other Sonos speakers I have around the house. It all works but the volume from my Sonos speakers is very low. I have put the Source level to Level 10. This helped a bit but I still need to turn the volume up to around 60% on my Sonos 1 speakers in order to get good level - its definitely not loud!One problem is that as soon as i switch source on my Sonos speakers to Radio or streaming the volume is deafening!! and I have to be quick off the mark to turn it down before waking the whole village.Any suggestions or is this just something I will just have to live with?ThanksDuncan

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D
3 years ago
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BobP53Contributor II
posted in Controllers and Music services
Boost and Music Library

I installed a Boost into my system 2 months ago. All seemed to work well. Then my controller wouldn’t connect to my music library which is stored on a laptop. I tried a library update but this had the same outcome. I disconnected the boost and reconnected my speakers via my router and all worked fine. I then reconnected the Boost , all worked fine and then after 7-10 days same problem occurred. I reset everything as previously , all was fine and then 7-10 days later the problem reoccurred. This continues to happen . Does anyone have any ideas what the problem / solution might be. I have tried Factory resetting everything and reinstalling from scratch but the problem still happened. I have 5 Sonos Plays connected 4 as two stereo pairs and 1 stand alone. 

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B
3 years ago
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