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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26711 Topics
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Gauthier PhilippeContributor I
asked in Home theater
implantation d un home cinéma dans mon salon cathédrale.

Bonjour,j ai déjà des enceintes Sonos, que je gère avec l application Sonos1, je souhaite m équipé d un home cinéma pour un salon cathédrale, j aimerais mettre des enceintes Sonos Architectural encastrées. est il possible d avoir un son spatial avec ces enceintes et sont elle préconisées pour un salon cathédrale et seront elles compatible avec mon système Sonos1 pour la gestions des enceintes. Merci si vous avez des réponsesCordialementPhilippe Moderator edit:Google Translate-Good morning,I already have Sonos speakers, which I manage with the Sonos1 application, I would like to equip myself with a home cinema for a cathedral living room, I would like to install recessed Sonos Architectural speakers. Is it possible to have spatial sound with these speakers and are they recommended for a cathedral living room and will they be compatible with my Sonos1 system for speaker management.  Thanks if you have any answersSincerelyPhilip

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Sotiris C.
6 months ago
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denfitzgibContributor I
asked in Home theater
connecting to Bluetooth

My Arc, sub and both era 300’s are on surround sound and I can’t connect via Bluetooth I’ve followed Sonos instructions but still can’t connect. Any ideas please. Dennis Moderator edit: added Arc detail from user profile, and corrected Era 500 to Era 300

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Schlumpf
6 months ago
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tamouse1Contributor I
asked in Controllers and Music services
Error messeage: "Access to the shared folder "//MYMACHINE/MYMUSIC" is denied - check the username or password"

There is a seemingly related but frozen topic on this from a decade ago. Surprising this is still happening to people. This on a Macbook Pro M1 (16-inch, 2021), running Sonoma 14.4.1 (23E224)I have a shared folder containing all my music which is not an Apple Music / iTunes library. It has read access for everyone.I set in Privacy & Security > Full Disc Access: added Sonos and restarted it.It isn’t connecting, here is the error dialog:I’m not sure what username/password it’s complaining about. I’m giving it the admin credentials.

1
Stanley_4
6 months ago
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Yannick_2Contributor I
asked in Home theater
Arc and Samsung QE65Q70

I've connected my Arc to my Samsung QE65Q70 via the Arc HDMI, but only have PCM audio (no Dolby or DTS surround) through the Arc when playing blu ray discs on my PS5. Other audio sources, such as Netflix, do have surround. Is my TV compatible and what settings should I use to get surround sound when playing blu ray ray discs? Thanks

1
G
6 months ago
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JCBostonAvid Contributor II
asked in Controllers and Music services
TuneIn Pro on Sonos

How do I add a TuneIn Pro account (the one that suppresses introductory commercials from TuneIn) to Sonos?I purchased the TuneIn Pro app (NOT TuneIn Premium), and it works fine on the iPhone, but when I add the ‘TuneIn (New)’ option on Sonos, stations still play with lead-in commercials. I don’t want to use the TuneIn Premium subscription option.

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Schlumpf
6 months ago
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BrufieContributor I
asked in Speakers
hidden Play:1 in Sonos App

Hi, I was having trouble setting up a pair of play 1s as surround with my Beam gen 1 so I hide the p1s now I can not see how to un-hide them, please help?

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Schlumpf
6 months ago
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chopperflocktonContributor I
asked in Controllers and Music services
advanced network settings

Hi I'm a Sonos partner and system integrator in the uk. we have a Sonos system at a clients house that has a very high level of security on their network, we are having huge issues with latency and the app sometimes taking 2-3 seconds to respond to a comment. I was unable to attend the recent online advanced network course and am unable to find it. can you please generate a case and give me a number so that we can raise this at the integrator - dealer level.  many thanks

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controlav
6 months ago
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JAGPowderhoundContributor I
asked in Portable speakers
Move won't connect to new wifi and won't allow reset

Recently got a new home wifi (T-Mobile home) and I’ve gotten all of my Sonos speakers to work with it.  All except my Move.  It won’t find the new network and the app (iPhone and MacBook) can “see” it but they believe it’s “powered off” even while the Move is on and sitting on the charging ring.  I can’t get it to turn to reset mode and can’t even get my system to delete it so that I can re-add it.  Thanks for any help! 

1
Corry P
6 months ago
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CansaviContributor I
asked in Components and Architectural
my amp is not working and its brand new

Hello I have a Sonia amp which has been professionally installed . It worked for 10mins and then a red scd white flashing light has come on. After an hour with dojos support rebooting and doing what they told me it's still not working.  it's one amp and 4 speakers can anyone help me solve this. the amp has strong wifi  

1
AjTrek1
6 months ago
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MEP1961Contributor I
asked in Portable speakers
Turn Move Off

When I open the app, my Move speakers turn on (light on top of the unit comes on). How do I turn the speakers off with the app? 

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bockersjv
6 months ago
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Slouma7001Contributor I
asked in Home theater
use as home cinema

hi, I have several Play:1 speakers and I’m thinking of buying a BEAM or RAY to connect to my TV. Will it be possible to stream my tv sound on the Play:1 devices ?

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Schlumpf
6 months ago
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ruhelleContributor I
asked in Controllers and Music services
Sonos S1

Hi I use sonos S1 and are not able to add radioplay  it was no problem on S2

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Jamie A
6 months ago
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coronapabloContributor I
asked in Components and Architectural
sonos speakers

hi is any one can tell me why my sonos speakers cant connecti have 10 amps and like 10 wirless speakers i can play  8-10 togheter but when i tried to add more zones it dont let me do it it show  me  (unable to connect t device try again laterthank yall for any help or advice

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Ken_Griffiths
6 months ago
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mjlovesmusicContributor I
asked in Components and Architectural
Connect Karaoke to the Sonos

All of my TV sound is piped into sonos amps so I am able to play my TV sound in all speakers in my house. I wanted to connect a mixer through the sonos port and into the amp so I could sing vocals with wireless mics into the sound board, and combine the sound from the TV and the mixer. Is that possible? 

1
Stanley_4
6 months ago
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M-BeachContributor I
asked in Speakers
pair speakers to stereo

I have an IKEA Symfonisk Floor Lamp speaker and an IKEA Book shelf speaker. Can I pair these as stereo speakers? Both are new purchases in 2024.

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Airgetlam
6 months ago
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vcioriciContributor I
posted in Speakers
Please help me to check the warranty for Sonos One

I want to buy a second hand Sonos One Gen 2. Please help me to check the warranty for Sonos One with sn: ******************** Many thanks in advance Moderation Edit: Recorded and removed SN.

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Sotiris C.
6 months ago
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BobbythebikeContributor I
posted in Components and Architectural
Sonos amp starts cutting out after 2/3 days

I have a Sonos Connect:Amp.it is about 7 years old.it has started to play up, cutting out frequently. This happens every three/four days.to fix this, I have to switch it off overnight after which it works fine again for a while.at the moment, I switch it off and pull the plug every night and all is fine.however, this is a new thing so not how unit should work.has anybody had anything similar?FYI if I play through Alexa at the same time there are no breaks in the music, which suggests to me it is not the Router or anything upstream.I begin to think the unit is overheating. Letting it “cool down” seems to be the fix.Any thoughts greatly appreciated!bob. Moderator edit: changed Sonos Amp to Sonos Connect:Amp for accuracy

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K
6 months ago
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Pedro ApContributor I
asked in Speakers
Sonos Room

Is it possible to connect Room and Mini SubWoofer?

1
Airgetlam
6 months ago
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johnpsmythContributor I
asked in Speakers
Sonos and mobile on same network, error message

After having connection issues I decided to re connect my system. An article I read suggested installing with the router 5ghz temporarily disabled. Did this and all fine, enabled it and instantly get the message that Sonos and phone need to be on same network.Message fix suggests updating network, I just don’t that to cause problems, if it’s the only way to go then ok.Short of disabling permanently the 5ghz what can anyone suggest? Router is a Virgin Hub5, I’m sure their is a fairly simple answer to this, please!

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Stanley_4
6 months ago
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Chicago55Contributor I
asked in Components and Architectural
sonos amps play nice with Sonos Port with its own amp.

I have three zones.  I had a yamaha 3060 powering them  I now have sonos amp - kitchen studysonos amp- patiosonos port  with the yamaha 3060 amp   is there a way to not have to go into the app (yamaha) and turn it on so that sonos port will work. .. meaning can i just use the sonos phone app and tell it to turn everything on in all zones.. I know sonos port has a trigger.. ?   is there a way for screen tv viewing of what is playing on the sonos system thank you   

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Ken_Griffiths
6 months ago
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DLanaganContributor I
asked in Controllers and Music services
Apple music - Airplay

I find the Sonos App not to my liking. I would prefer to operate directly from the Apple Music App. I can get to my Sonos Move albeit not consistent but my main systek si not seen by Air Play. Arc, Sonos One Gen 2, Sub Gen 3.

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Ken_Griffiths
6 months ago
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Larsdl76Contributor I
asked in Components and Architectural
disconnecting constantly

Damn.. my connect keep cutting the connection to WiFi, it’s like it has to load to play maybe 1 minute and then load 3 sek again, driving me crazy. all other Sonos work fine, Beam, Move, Ones also. any suggestions?  (WiFi is 550 download and 340 upload at the current room (garage) 

1
Stanley_4
6 months ago
A
alastairmContributor I
posted in Home theater
trying to add existing speakers as surrounds

I’m wondering if someone could help with this and apologies if I’m missing something obvious. I’ve added two era 300 to my system and want to use them as surrounds. When I added the 300s they each set up in their own new rooms.I have an existing room called TV with a beam and sub. When I click on that room and select add surrounds, I get a message saying I need two identical speakers to use and this is what I don’t understand. I have two identical 300s but they were automatically placed in their own rooms when I added them, so is that why my tv surround room can’t access them? What do I need to do to be able to add them as surrounds?Thank you. Alastair

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jgatie
6 months ago
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Chris122116Contributor I
posted in Speakers
Sonos Arc and Customer Service

Bought a Sonos Arc, Sounded great but started cutting in and out shortly after setting up. It would make loud popping noises then it started blaring an  alarm sound similar to fire alarm at full volume. Contacted support, they ran a diagnostic, escalated to the engineering department, and was told I’d receive an email. No email. So I sent one. No response. Called again three weeks later, put on hold several times to be told the owner of my claim couldn’t be reached, and I’d have to call again. So I have $900 useless bar, under warranty, and can’t get help from customer support. Who do I talk to that can give me answers?

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Corry P
6 months ago
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jbartondexContributor I
asked in Controllers and Music services
Apple Music Playlist Repeat - interrupted playback

Recently moved an audio system to run off the sonos port. Have 7 in total. We have a playlist from apple music of around 350 songs (about 22 hours) and the sonos keeps stopping before the playlist ends. The sonos settings are on repeat and shuffle. I am at a loss to get this to keep playing. The goal is to have the music playing 24/7 streaming from the sonos. Checked in the apple music app and cannot find anything to set the list on repeat or change any settings like that. Any suggestions would be helpful. 

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Sotiris C.
6 months ago
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