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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26847 Topics
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AndrewLovesSonosContributor I
asked in Components and Architectural
Why am I getting a message that Sonos wil not play BBC radio stations?

Hi, I am hoping you can help me. I have tried searching but cannot find any reference to this on Google or the sonos community (apologies if I have missed something!!). I keep getting a recorded message when listening to BBC radio saying I will no longer be able to listen from 22/23 March. I listen using Sonos radio. Are other people getting this? And is there a solution, I listen to BBC radio a lot and need this feature on Sonos or a major part of my listening is no longer possible. Thanks, Andrew 

2
J
3 years ago
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The QuiffsterContributor I
asked in Controllers and Music services
Missing/duplicate BBC podcast episodes

Wondering if anyone else has seen this... Trying to listen to "A history of the world in 100 objects" podcast from BBC. Sonos allows me to select the podcast, but although it lists 100 episodes, there are many missing, & others duplicated. If I look at the same podcast in BBC Sounds, Spotify or PocketCast apps they are all correctly shown. Unfortunately I can't use any of those apps to play through Sonos. Any help appreciated. 

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James L.
3 years ago
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MikkelmaanContributor I
asked in Components and Architectural
Play 1 no bass

Hi allSuddenly my Play 1 has no bass. The sound is very low and trebble-ish. I have tried TruePlay again (which does not work as it stops during the process due to background noise no matter what I do) and resetting. Also the sound does not seem to change at all when changing the bass on the EQ.  Anyone know what to do? Diagnostics sent: 277873147Mikkel

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G
3 years ago
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eyostAvid Contributor I
asked in Components and Architectural
Unplugged Bridge from power now system is unavailable

Hi all. Yesterday I unplugged my Bridge from the power strip and when I plugged it back in the system is now not available. I tried a different electrical outlet and still no go. I don’t see any activity lights on the Ethernet ports or on top of the bridge. Is it dead?I’ve also read that a bridge is no longer needed? What is required to do that?Thanks in advance for any help.  Ed

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E
3 years ago
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Mike3007Contributor I
posted in Home theater
Sub woofer issues-Is it worth it given the issues they have?

Hello,  I recently purchased the ARC and after some thought decided to purchase the GEN 3 Subwoofer from Bestbuy.  Was excited to try it out but after one hour it stopped working.  Could not keep it connected.  Did all the trouble shooting, followed all the directions but no connection.  Spent over an hour with SONOS tech support but never solved the issue and upon his recommendation, it was returned.Without the subwoofer I find the system a little underwhelming and am considering returning the ARC and looking at Samsung or Sony instead.  With the cost of this system I should not be having this problem.  Makes me wonder what will it be like when the warranty is expired.My question, particularly for those that have gone through similar issue, should I try again with another sub or should I just return while I can and try a different sound bar.  It has been very frustrating to spend that kind of money and then spend virtually hours trying to sort out. Your feedback would be appreciated. 

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Airgetlam
3 years ago
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who gnuContributor I
posted in Components and Architectural
System sounds don't respect volume limit

I’ve set the volume limit relatively low on a Sonos Move (20%), because of a toddler that thinks the only way to listen to music is turned all the way up.This is great and fantastic, until I go to put the speaker in sleep mode. It seems to look at the current volume level, think, “ah yes, 100%”, and then blasts its little sleep chime with all its  force, usually startling us.Is there a way to make the system chimes respect the volume limit?

1
James L.
3 years ago
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dpmcContributor I
posted in Speakers
Can't connect Play:1 speaker to wifi

We got a new router, and have followed ALL instructions (connected by ethernet and got them working) but they refuse to setup wirelessly - My phone tries to connect to the temp SONOS wifi, but next step fails - they can’t be seen on it… and there are no clear instructions anywhere for what to do.  Before I sell them and never use Sonos again, would really appreciate some help, thanks in advance

1
106rallye
3 years ago
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hildebr287Contributor II
asked in Components and Architectural
Unable to browse music in Deezer Favorite Tracks

I’m currently unable to browse music via my ‘Favorite Tracks’ under Deezer within Sonos.  I also noticed that I’m unable to add tracks to queue from Deezer within Sonos.  I’ve tried this on both my phone and my wife's phone with the same results.  The issue appears to be unique to Deezer on Sonos. So far, I’ve reset the entire system and my router.  I’ve reset the app multiple times.  I’ve removed Deezer from Sonos and subsequently reauthorized it.  None of this has worked. Suggestions?

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U
3 years ago
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denys.vironContributor I
asked in Components and Architectural
Problème de son sur Play 1: distortion sur les basse

Bonjour sur mon système sonos une de mes enceintes play 1 fait de la distortion sur les bassesMerci de votre aide

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Corry P
3 years ago
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Rik ParrAvid Contributor I
asked in Controllers and Music services
Unable to add Music folder.

Hi I have Win 10 and have installed the S2 app. I have configured my Firewall as per the guide, my music folder is shared. When I try to add the music folder to the library I get this error: I have searched the forum but unable to find the answer. I have even turned off the firewall completely but still get the error, can anyone advise please? Thanks in advance, Rik.

2
R
3 years ago
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MarkArnoldContributor I
posted in Components and Architectural
radio keeps cutting out

Hi I did have Sky Q router and everything worked fine, however recently I've changed supplier and have a different router and now have a issue when steaming TuneIn or Global as the audio consistently cuts out and sometimes doesn't restart. All other devices on my network are fine - I have 80 meg connection  and speed is always 50 meg plus Also I have no problems streaming from Amazon Music no cut outs???I've tried changing wireless channels several times but this still is happening - I cannot listen to 1 song without it cutting out - how frustrating - can anyone help please

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3 years ago
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M_AContributor I
asked in Components and Architectural
Sonos connect gen2 breaks system

Searched but could not find this error here. I have 2 play3 speakers and just bought a connect gen 2. I had some problems uppdating and installing it but this is now fixed. The connect is now visible as a system component in the app. However, when hooking it up, the system falls silent after a few seconds. Shutting the connect down makes the system work again. I have no idea what to do besides unplugging /rebooting etc.

2
Corry P
3 years ago
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CasperBContributor I
asked in Speakers
How to debug suspected defective Play:1?

Hi all,I suspect that one of my Play:1 devices is (and always has been) defective but I am struggling to find a way to confirm or debug this. The device is always visible on the IP:1400/support/review network matrix table and all devices are green. But in the S2 app the device regularly goes missing for minutes or days.It was initially part of a stereo pair with another Play:1 in the living room and caused regular problems during playback. It just dropped off and then some time later came back on again, or not at all. I have reset the device many times and removed and added it to the Sonos system many times. No effect.So recently I swapped it with another Play:1 in the kitchen. Now the drop out problem is in the kitchen. When grouping the Kitchen and Living together in S2, playing from the Spotify app is nearly impossible (also in the old configuration btw). The group Living+Kitchen seems to get messed up if one device drops.I think this is a defective Play:1. But I have run out of opt

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106rallye
3 years ago
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Flyfisher71Contributor I
asked in Home theater
passwords

I’ve just tried to setup my new Playbar. It seems there’s a discrepancy between the password on my Sonos App Account, and the one on my Sonos Account. Despite several attempts at resetting via the link emailed to me, it does not cross over to the App. This prevents me from completing the setup of the Playbar. How can I start both afresh to try & match passwords and end this incredible frustration?Please help!!!!

2
F
3 years ago
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greg tysonContributor I
posted in Controllers and Music services
Deezer playlists missing

Sonos app seems to only load some of my Deezer playlists and not others.  Looking for possible solutions to this issue. Is there some problem linking between Deezer and Sonos? Ive been using my system for ~ five years problome free until yesterday

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D
3 years ago
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Bbryan87Contributor I
posted in Home theater
sonos beam not connecting

I just received my sonos beam and for 3 days it worked perfectly fine today it no longer is playing the TV sound it only plays music from the sonos app. Why is it no longer connecting and what are my options on a return?

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Airgetlam
3 years ago
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philibertContributor I
posted in Advanced setups
problem to connect laptop on my sonos move loud speakers

how can hear my laptop music on the sonos move loud speakers ? thanks

3
Airgetlam
3 years ago
nextleveldan
nextleveldanContributor I
posted in Controllers and Music services
PC Doesn't Respond When Pairing with iTunes Media Library

I’ve recently does some major edits and updates to my iTunes media library. I disconnected the link between Sonos and the media library with the intent of reconnecting and doing a fresh download of the updated media library. When I attempt to establish to link between the Windows 10 PC and the Sonos controller app, the error message says the PC is not responding.I am certain the path to the computer on the network is correct. The username I enter is what shows up on the PC screen when I power up the computer. The password I enter is the one I use to log into Windows. The media library is set up in iTunes to be shared. I tried to establish the link with the virus protection disabled as well as turned on.Any ideas for establishing the connection?Thanks in advance.

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nextleveldan
3 years ago
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SyesyeContributor I
asked in Advanced setups
stereo pair sonos five and play 5 (gen2)

Will Sonos be doing an update in order to be able to ‘stereo pair’ a play 5 gen2 with a Sonos Five?

1
J
3 years ago
Acidhats
AcidhatsContributor I
posted in Components and Architectural
delay and poor sound quality

I have recently moved house and setup my system the same as I had it before but now I have a delay and poor sound quality. I have a record player going into a preamp going into a play 5 through the line-in port.Now I have about a 1 second delay and after about 5 seconds of the record playing the sound quality drops and goes a strange bass distorted quality. When I play through the play 5 without the record player there is not a problem with the sound quality. The only other thing I done was update the play 5 when a setup the system in the new house. 

6
G
3 years ago
Jimmack
JimmackContributor I
posted in Controllers and Music services
old Play5 reset, but still linked to Spotify

Hi everyone,I sold my Play5 a while ago, and it was reset twice, but somehow is still connected to my Spotify account.  I am constantly fighting for control over my account with some stranger. Judging by this person's musical taste, it appears appears be a teenage girl!  One moment I'm chilling to some Elbow, when the next, I'm being ear raped by Witney Houston!As stated, the Play5 has been reset, and i have also forced logout of all devices in my Spotify account, and I have changed my Spotify password.  Unfortunately this hasn't helped.  What is also interesting is that when this other person plays Spotify, it shows up as the name that I gave to my old Play5 speaker "Kitchen"; could be a coincidence, but I somehow doubt it.Is there some way that you can break this connection in the Sonos 'back end' systems? ThanksJames 

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Jimmack
3 years ago
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welshmanofsteelContributor I
posted in Controllers and Music services
The dinosaur SONOS refuses to connect to cutting edge NAS

I have  searched the various  posts gogin back to 2017. Current SONOS app is unable to connect to True NAS.Steps taken to remove the problemSet up dedicated user on TrueNas for sonos enabled SMB1 CIF server on WIndows 10 Removed SMB2/3 on freeNas (and then reinstated) Given full permissions on the  mount pint (Plex) via True NAS ACLSteps I will not be takingReinstalling windows Creating a “sonos” user on windowsIf anyone has experienced similar issues and has a working solution based on the facts above  I would be glad to hear it. Please do not ask a plethroa of “fact finding” questions  about other services /users connecting to the TrueNAs mount point /datapool - they can. This is a SONOS specific issue which the tech guys consider is beneath their attention. 

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M
3 years ago
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rainbow_entropyContributor I
asked in Components and Architectural
Problems with disconnecting right speaker in stereo pair

I have had and loved my Sonos One pair for more than 2 years now, but They’ve developed a problem over the last day. When I AirPlay to the pair, the right speaker quits playing music. When I disconnect AirPlay and play music through the Sonos app, the behavior persists. This appears to be semi-permanent, as the only way to fix it is to unpair the speakers and repair them. I use AirPlay on a regular basis, and it would be a shame to lose this functionality. Any help would be appreciated.(Side note: the left speaker is a Gen 2 Sonos One, and is the only speaker that plays. The right speaker is an original Gen 1 Sonos One)

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G
3 years ago
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LBreedloveContributor I
asked in Controllers and Music services
Cannot connect NAS music library with Sonos phone or Computer App

I just upgraded my home NAS and cannot add the newly created music library share to either the Sonos phone app or Computer program. I have followed all of what I have found thus far related to editing my computers registry and firewall. None of which has worked thus far. Anyone have ideas? Just upgraded to a Synology D220+ NAS, running Win 10 …. Sonos configuration is Playbar and One’s ….

2
L
3 years ago
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SreeramContributor I
posted in Home theater
Sonos ARC keeps disconnecting

Hey SonosI have an Sonos ARC SL and I use it as a sound bar for my TV and also stream music from my phone.While the ARC works fine with TV, it constantly cannot connect to my phone. I keep getting this message on my phone. “Unable to connect to SONOS”. No matter what I do, I keep getting this.I play a lot of music and this is annoying me a lot. Can you plz provide a fix for this? I have already submitted the diagnostics. Here is the confirmation number: 1484343487.

3
G
3 years ago
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