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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26734 Topics
J
jakepeContributor I
asked in Speakers
Era 300 wall mount with high ceiling

hi what ist the best way to wall mount ERA 300 if you have a high ceiling about 4,50 meters i have to mount them in a height of 2,80 meter so I have about nearly 2 meters to the ceiling in that case would it be better to mount them upside down ? 

1
G
1 year ago
S
SMoorjaniContributor I
posted in Advanced setups
Can't get sound to come through Sony KD75X81KU when connected to Sonos AMP

Can’t get sound to come through Sony KD75X81KU when connected to Sonos AMP. Tried switching to TV speaker in settings but automatically goes to Sonos Audio system.

1
106rallye
1 year ago
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btoconnoContributor I
asked in Speakers
streaming via AirPlay on iphone

airplay via iphone from my music library constantly fails….it starts and drops, it does not seem to be a router issue, as all other devices work fine...

1
Airgetlam
1 year ago
M
Mini sub would not connectContributor I
posted in Home theater
sub mini would not connect

Moved from Canada to Mexico and Sonos was disconnected for about 2 months. When trying to setup my arc and mini sub again the Sonos app would advised there was no wifi when there definitely was. To fix this I ended up deleting the app completely from my iPhone and reinstalling it as well as disconnect VPN. It now recognized there was wifi and it connected with the arc but could not connect the sub mini. Tried factory reset as in previous posts and it worked however it would not pair with the arc. How I ended fixing it was deleting the mini sub from “Living Room” in the app and the reinstalling it back in that room. Everything works fine now. Hope this helps.

1
Sotiris C.
1 year ago
G
GharaviContributor I
posted in Controllers and Music services
Changing to Sonos, can't make it stop

I bought some Sonos speakers last week and since that I encounter a strange issue I can’t figure out what causes it and how to make it stop.For the record, I use Spotify as music streaming service.The issue I have is that when I start to stream music in my car or phone it automatically changes to the speakers in my home. I’ve grouped 3 of the speakers as one group and one is separate. It always transfers the music to the grouped speakers. The odd thing is that I get the music to right unit, like when I’m in my car driving but after a couple of minutes it transfers the music to the speakers at home. If I redirect it back to the car it works fine, for a couple of minutes then it transfers it back to the speakers at home again.I never had this issue before and this started to happen as soon as I bought my Sonos speakers.

1
106rallye
1 year ago
M
michael1982Contributor I
asked in Controllers and Music services
adding music library from phone (android) to SONOS 2 app

Hi,After last actualization SONOS2 “forgot” my music library (catalogue on microSD on android phone). I’ve tried to add new Music Library (Settings/System/Music Library/Configuration of Music Library/add) but app do not accept path to file (which I take from phone file manager) for exmpl: /storage/6231-6630/MUSICIt also asks for user and password which are described as optional - do I have to ad those too when file is not protected?Does any one know how to set path to the SD card ? If I knew the beginning of the path the rest would be easy...

1
Airgetlam
1 year ago
K
KES_DenmarkContributor I
asked in Controllers and Music services
How to see the whole text line in Sonos App

When I use Sonos app to play for example songs from Spotify or books from Storytel, I cannot read the whole text line, so I have to quess what the line is saying or to start playing by touching the line and then I see the whole text. But with 10 book/podcast lines all starting with the same words then it takes a long time to find the right one? Why isn’t it possible to show the whole text of the book, song, podcast?Picture of the Sonos App is shown where the last text is missing and picture of the Storitel app (Mofibo in Danish) is shown where the whole text is seen. 

1
Jamie A
1 year ago
X
xdustinxContributor I
posted in Speakers
3.5mm to USB C dongle delays?

I ordered the proprietary (and seemingly required) SONOS brand 3.5mm to USB C dongle to connect a turntable to the Era 300 on 4/19/23 and still haven’t received it! Meanwhile, the ‘expected to ship date’ on the item’s page keeps moving back. Has anyone else encountered this and heard back from customer service with any informarion?

1
controlav
1 year ago
N
Nath93Contributor I
posted in Advanced setups
dj decks connected to sonos

So I wanted to play my decks but coming through the Sonos throughout my house and as I’m sure everyone’s aware it’s been said it’s impossible, however I’ve found a way!!!  so connecting the decks to the Sonos Ray which has a optical input so you’ll need a rca cable splitter to optical  ( this connects the decks to the Sonos ray )  now with this set up there is a delay from the decks headphones and the Sonos playing .so to sort this you’ll need to purchase a lip sync corrector And a aux to rca cable x 2 of these When that’s connected I found my deck headphones where super quite so I bought an amp to make them louder . so from the decks to the Sonos ray is rca to optical leadand to sort the delay is a aux to rca cable plugging into a lip sync corrector which then plugged into a headphone amplifier via rca to aux lead then plug your headphones into that  Links below https://cpc.farnell.com/cyp/au-d18/lip-sync-corrector-adjustable/dp/AV21325https://cpc.farnell.com/pro-signal/psg3414/hi-res

1
Sotiris C.
1 year ago
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new sebContributor I
asked in Controllers and Music services
Tune In - radio title not available

when I connect to a radio station via Tunein (FIP in France) on Sonos, It only shows the station name and not the title playing. The same radio on the web shows all titles in direct https://www.radiofrance.fr/fip 

1
buzz
1 year ago
X
XavierL03Contributor I
asked in Portable speakers
sonos roam

I bought my sonos roam from my uncles pawn store but it wont let me connect to it. it says to log into an email i dont recognize. i tried factory resetting and transferring ownership but it is still not allopwing me  

1
Airgetlam
1 year ago
P
PappnContributor I
asked in Advanced setups
how to update wifi

Recently updated wifi and need to change on system but not sure how... help! 

1
AjTrek1
1 year ago
C
cinek2Avid Contributor I
posted in Home theater
sonos playbase unable to connect to wifi

I need to connect my playbase to a new wifi network in a new flat. Its failing to connect. If I could remember correctly, the playbase only connects on 2.4GHz but my wifi has the same SSID for both 2.4 & 5 GHz. Is there any way to connect it without having to split up the SSIDs? I don’t want to use sonosnet as the wifi singal doesn’t reach everywhere and I’ll already need to get a mesh system. I’ve also had issues with sonos net in the past and since switching to my routers wifi, everything was working fine (at the old place)

1
controlav
1 year ago
G
GambizonContributor I
posted in Controllers and Music services
Operating arc through TCL remote

I want to buy Sonos Arc. I have a TCL 98C735 (98 inch) . I want to make sure that whem i will connect the arc hdmi. I will be able to operate the volume through the tcl remote.It is crucial for me to use one remote with out an app and without the sonos remote.I talked with technical support and they say the best way to check it is to ask in this forum users that have tcl tv and see if it works for them.

1
Jamie A
1 year ago
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BmorContributor I
posted in Controllers and Music services
Slette TuneIn

Hvordan kan jeg slippe af med TuneIn, der begynder når jeg tænder min Sonos Play.1 for at høre radioavis?

1
G
1 year ago
S
SpaddywaddyEnthusiast I
asked in Home theater
Era 300 massive sound problem

Hi,I have an Arc, 2 x Era 300’s and 2 x Sub Gen 3’s. Me and my daughter were watching a film at a reasonable volume when all of a sudden the Rear Era 300’s let out a massive loud bang and then loud static. I had to disconnect from the mains to stop it. I have restarted the system and things are playing normally. I thought they were blown at first. I’m in fear to use them as my one year old was pretty close and it hurt my ears. Is this just an isolated issue or has anyone else experienced this? I wonder what happened?? All has been working great until now. 

1
AjTrek1
1 year ago
L
LanniContributor I
posted in Controllers and Music services
I can't add BBC Sounds to my services

I have tried adding BBC Sounds to my services, but Sonos tell me it is unable to connect. I get as far as linking my BBC account and it tells me to go back to Sonos to see the addition, but when I return to Sonos it says it was unsuccessful and gives no explanation or advice on how to resolve. Please can anyone help? I am desperate! Using S1 

1
controlav
1 year ago
W
WackersContributor I
posted in Speakers
Amp lost power, won’t turn on

My Amp has lost power. Called support and they told me to hold down button at back and plug in. This worked the first time last week but doesn’t work this time and support now offline. Don’t really understand why this now keeps happening? Everything else plugged into same extension lead fine. Changed amp in plug no luck. V confused and disappointed! Particularly by lack of Sonos support

1
buzz
1 year ago
K
kdth_jhspk69Avid Contributor I
posted in Controllers and Music services
Any known issues with the 15.5 update?

Hi, Before update I would like to know if there are any known issues with the 15.5 update. Thanks!

1
Airgetlam
1 year ago
J
Jam76Contributor I
asked in Speakers
sonos One

My Sonos one was working fine but after I turned it off it will now not turn on and I can’t find it on my system. When I plug it in the red light shows for 5 seconds but then goes off. What do I do? 

1
Airgetlam
1 year ago
F
fkkm1999Contributor I
posted in Controllers and Music services
Will Sonos ever have full Google Home / Google Cast support? And will this also be for existing devices such as one and five?

To make use of smart home functionality and compatibility Google Cast support would be great. Does Sonos have plans to add support for Google Cast?

1
Airgetlam
1 year ago
C
chorleyleeContributor I
posted in Components and Architectural
Play 5 volume control erratic

Hi, I have 2 x Play 5’s and a sub. If i try and turn the volume up or down quickly on either of the play 5’s, the sound goes off and you have to turn it back up really slowly or it goes off again. System is up to date, I've unplugged them and the router countless times and it still happens. It does it 75% of the time so is getting frustrating. Any ideas?  Cheers

1
buzz
1 year ago
J
jctonkaContributor I
posted in Portable speakers
sono move is dead

i checked the charging base, should there be a voltage on the pins?  i my DVM does not see a dc or AC voltage.  

1
buzz
1 year ago
M
MikereillyContributor I
asked in Advanced setups
unable to connect to Plusnet Network following router upgrade

Hi, I have recently renewed my Plusnet account and was sent a new Hub 2 Router which I believe is the same as the BT router.I have tried most of the day to reconfigure my Sonos Beam to the router via Wi-Fi but get as the last stage of the setup after I enter my Wi-Fi password and then get an error that Sonos can connect to the router. I have  changed the settings ad per the support page but no joy. (Eg disabled 5Mhz mode, ensured spa, and the correct channels are enabled.I have then tried the old router and reconfigured the Sid and password to match the new router but get the same issue.  I have tried configuring from iPad and iPhone. Any suggestions on how I can fix this?

1
Jamie A
1 year ago
H
HumaneerContributor I
asked in Speakers
syncing issues out of wifi

can I sync play five sonos with films on a headphone jack to jack cable from imac whilst not in wifi

1
Airgetlam
1 year ago
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