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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26735 Topics
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DevonHContributor I
posted in Portable speakers
Sonos Roam - Unable to Connect

My wife and I have been trying to connect our Roam everyday since May 10th. Here are some issues we’ve experience - just wondering if anyone has experienced the same.  Roam will not connect to wifi phone will not connect to the roams wifi roam will turn itself off during set up Roam will not turn back on for hours  set up will complete but the roam does not appear, when doing a restart it suddenly is not connecting to anything.  Roam is not making a chime during set up Roam does not make sounds while turning off or on  Roam does not accept the phone tapping on the back of it. It automatically cancels once it completes.  every set up sequence is different.This has been one of the most frustrating experiences dealing with this. I’m looking for a little insight before I spend hours on customer service. We don’t have a receipt for our roam either. It was a gift and the individual who gifted it does not have the receipt or the packing slip.  

1
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3 years ago
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YnoTTonyContributor I
posted in Advanced setups
Sonos Five portable CD compatibility

Does anyone have any recommendations for a portable CD player that I can connect to my Sonos Five? I have a large CD collection that I'd like to inergrate into my Sonos environment and my Five appears the best way to do so. I'm looking for something under $100. Thanks in advance. 

5
Belly M
3 years ago
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Rrcampbell4Contributor I
asked in Components and Architectural
Connect to/update existing system

I've started a summer job and the worksite system recently upgraded from S1 controller to the S2. I opened the S1 app, was directed to S2 app (gold icon) and now I'm getting message that the system needs to be updated. Someone else set up the system, there's a different email address listed and ots asking for THAT account info to...idk update the already updated system? How do I login to be able to continue to play music like I could last week using the S1 controller? 

3
Corry P
3 years ago
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Turn_it_upAvid Contributor I
asked in Components and Architectural
Spotify playlists skipping forward during first song

Two days ago, my Spotify playlists started skipping forward to the next song within ten seconds of playing the first song. Prior to that I have never experienced this problem and nothing has changed in my home network setup. If I go back to the first song after it skips forward, it will play through. Anyone else experiencing similar issues?

2
Corry P
3 years ago
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JeffreylowyContributor II
asked in Portable speakers
Roam wont pair until setup with S2?

Received two new Roams. I’m waiting for a sub and two new 5’s, so still using S1 controller. I thought I could use the roams as Bluetooth speakers. They won’t pair with my iOS devices until I set them up on S2? And I can’t setup S2 until I get my new speakers which are back ordered? Roam should function as a Bluetooth speaker standalone should it not?

18
R
3 years ago
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JerichoContributor I
posted in Components and Architectural
problems with sonos connection

Hello, I  own a sonos 1 and a sonos Play 1 that are synchronised. From time to time the Sonos play 1 stop playing, you can see the equalizer icon moving on the app icon but there is no sound coming out from the device. When this happen I try to stop the music or mute one of the speakers, even reset completly the app but it does not work.The sound just randomly come back on the sonos play 1 for no apparent reasons.what should I do ?thks for your help

1
G
3 years ago
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Username98765Contributor I
asked in Components and Architectural
Unable to play track. Spotify connection Lost.

For 3 days now I am unable to play anything on my 5 Sonos speakers, an error comes up that reads ‘Unable to play X connection to Spotify was lost’ Before this issue came about, the system would play 5 seconds of a song before changing track, unprompted. I ran a system diagnostic and my number is: 1973324632 Please list out ways I can solve this. Please see below steps I have already taken 1. Restarted modem and router 3 times. (Including unplugging power for 3 minute reset)2. Disconnected the Spotify account 3 times and reauthroized the account 3 times.3. The system has no updates to install. I cannot update Sonos.Restarted both apps.  Tried to play from the Spotify app with their ‘connect to device’ feature, will not play.

9
M
3 years ago
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Ric OrtegaContributor I
asked in Portable speakers
Roam and Five

Can i use at the same time Roam and Five? Simultaneously connected with the same music?Thanks. 

1
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3 years ago
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kubisztalContributor I
asked in Controllers and Music services
Play 5 (gen 1) and Spotify problem

I have searched in other topics, but i have not found any answer or fix for this problem.Suddenly during a song it can stop for a couple of seconds and then continue again. This is very frustrating. What i have tried so far is. Changing router, channels on the router. Connecting through wifi and also with ethernet. All kinds of resets. I have tried using Spotify connect and also the Sonos app. I’ve tried from different devices too to connect.I also have a Play 1. No problem whatsoever with that one.I have tried other streaming services (Youtube music & Apple music) and with them there’s no issue at all.I’ve had this problem for more than a year.I just submit a diagnosic: 1540223134

3
Corry P
3 years ago
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FourforksContributor III
asked in Controllers and Music services
Primephonic issue

I love Primephonic, but having an issue where if I pay anything which I have set as a favourite, I get a 402 error, but everything else from the site works perfectly!

3
M
3 years ago
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scorp4165Contributor I
asked in Components and Architectural
lack of Bass on Sonos Five

Had rega p2 playing through denon amp and 2 bookshelf size speakers but of reasonably good quality. Swapped this for a preamp and Sonos Five and somewhat disappointed. Really seems to have very poor bass or was my old system giving out too much bass that I got used to it. I’m not a bass addict main music rock/indieTurned up the EQ bass to max. Hope someone can help 

5
K
3 years ago
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adamrtAvid Contributor III
asked in Home theater
Setting up Sonos, Sky Mini Dish & Arc

I think I have this correct but the plasterers are coming tomorrow to plaster the ceiling so I though I would check.Having an extension built where I will have a TV on the wall, ceiling speakers as the rears and an Arc as the front, this will be connected to a sky mini dish which I am having to locate elsewhere as we are having a really thin TV installed and no room behind it.So the Sky Q mini dish connects to the main Sky Q box wirelessly, the mini dish has a HDMI cable to the TV, the tv has an HDMI cable to the ARC, the ceiling speakers have cables to the Sonos Amp and the AMP and Subconnects to the ARC wirelessly.Please tell me I have got this right???

2
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3 years ago
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JasonjamesbContributor I
asked in Components and Architectural
sonos move flashing orange, no other power

My Sonos move has been working perfectly. Today, while playing music, it just stopped and now the front orange light is flashing and no other power / light will turn on.  I have tried leaving it on the charging station and using a USB-C charger, I’ve tried all the reset options of holding the power or connect button for a various number of seconds. Nothing is working.  Please help.  Thank you Jason

1
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3 years ago
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Buzzyfam6Contributor I
asked in Components and Architectural
New Amp

Hi does anyone know why the volume is so low even when the bar is set to halfway up ? I’m not hard of hearing but seems weird that I half to go at least to over half way to get decent sound

4
G
3 years ago
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Pwen7Contributor I
asked in Home theater
arc removed from system

Maybe someone here can help.  I had my arc and sub on my "system" and working fine.  I then added Roam to the "system". My sub and Arc then we're no longer recognized on the system.  I was able to get the sub back after resetting it. but it is not paired with the Arc because I cannot get it back so it is not working.   I have reset the Arc and I get all the way to adding to my wifi and it doesn't recognize my wifi network and asks for the password. I put it in and it still won't work.  The sub, Roam, and two play 1's, are all on the same network with the same password but the Arc won't connect.  I restarted my router as well and still nothing.  Very frustrating. 

2
P
3 years ago
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TwizzlerContributor I
asked in Home theater
ARC

Hey all. Just received my ARC but just laying it flat without any cords plugged in it's extremely wobbly. The slightest touch makes in fall forward. Maybe not weighted properly? I'm afraid when I hook it up the smallest vibration will send it falling to the floor and yes, it's sitting properly flat side down. Any ideas asto why or is this normal? Doesn't seem like it would be.Thank you people! 

2
T
3 years ago
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hareballAvid Contributor I
posted in Controllers and Music services
Connection to Spotify Lost - Happens Every Day

For the past week, for some portion of the day, my Spotify stops working and I get “unable to play, connection to Spotify lost.”  Some random time later in the day (or the next morning), it works again until it doesn’t.  We’ve also experienced Spotify skipping songs randomly. Never happened previously.Issue is when using the sonos app.  I can get Spotify to play to a single speaker using the Spotify app.  Other services are working fine, so it makes me think it’s not a connectivity issue. Litany of products. Diagnostic number 2039938.

2
H
3 years ago
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NOYB2Contributor I
posted in Home theater
Sonos One SL ignores DHCP Offers and becomes unreachable

Hi all, I’ve come here to share some grievances that my pair of (stereo-setup) One SLs give me. After some time (usually a few days), both speakers decide to ignore DHCP offers from my DHCP server and start to setup their own, isolated, and unreachable, network in the 169.254.0.0/16 LINKLOCAL-RFC3927 space. Restarting the speakers does not help, only disconnecting from the WiFi and reconnecting makes them accept DHCP offers again. Obviously, ignoring DHCP offers and resorting to an isolated enclave is not an appropriate mechanism for a network-only speaker. I’d be eager to hear from Sonos what they suggest to be done here. cheers,--m p.s. happy to provide pcap’s that clearly illustrate the issue at hand.

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3 years ago
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Tomasz_FKContributor I
posted in Components and Architectural
Incorrect volume level scaling when volume limit is set

Hello.I found an annoying little thing when the volume limit is set to any other value than 100%.For example when the volume limit is set to 99% the volume levels 0 and 1 are muted and when the volume limit is set to 30% the volume levels 0,1,2,3 are muted. I’m guessing it is problem with wrong rounding method (rounding down instead of up).I think that expected behaviour is to set 0 to mute and 1 to minimal volume whatever the volume limit is set.I found it when my alarm volume was set to 3 and later I changed the volume limit to 30%. There was no morning alarm next day. ;-( RegardsTomasz

2
T
3 years ago
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deyno1903Contributor I
asked in Home theater
Beam Set Up

Hi All, I’ve just took delivery of my first beam and whilst set up was floor less through my iPad, getting it set up via my iPhone is a different story as it keeps stating my beam can not be found on the network despite both my iPad and iPhone being connected to the same home WiFi network. 

3
N
3 years ago
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FRMAContributor I
asked in Components and Architectural
Spotify connection lost

Diagnostics confirmation number 1623634040 For the past few days I can hardly use Sonos for streaming Spotify. In most cases it will say ‘connection lost’. Yesterday morning it did not work, yestarday afternoon it worked, and right now it is not working again. I have tried the following:remove and re-add Spotify uninstall and re-install both Apps, Sonos and Spotify restart routerCould someone please point me in the right direction…?  Thank you

30
M
3 years ago
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User199111Contributor I
posted in Home theater
Any experience with Sanus WSTV1-B2 (swivel TV) and WSSATM1-B7 (ARC) (with LG OLED 55" CX/C1)

I’m looking at my options for using an ARC with a 55” LG OLED CX. It seems a lot of problems would be solved if I use a Sanus WSTV1-B2 with the WSSATM1 to hold the ARC. The proposed room design would have enough depth for the WSTV1 to sit on a long cupboard top. This would result in the TV screen being 24.5 cm from the wall behind and the ARC sitting in free space above the floor as the WSSATM1 holds the ARC in front of the TV. Does anyone have experience of this mounts? Does anyone have an opinion about whether this set up would work OK? My intention is to use a couple of old PLAY 1s as rears. Thanks. 

3
James L.
3 years ago
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RolfHenContributor I
asked in Components and Architectural
static noise.buzzing from playbar when power on

I have a static noise or buzzing from playbar when i connect it to power. The noise is always there. Sounds like i high buzz. Can not use as sound is terrible. Even when playing buzz . Sounds like it comming from power source. 

4
R
3 years ago
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Dacruz33Contributor I
posted in Controllers and Music services
problems apple music

Deari have the old generation 5 and 1 and i may not update the app otherwise it won’t fonction anymore. But now i cannot access my apple music account anymore because i NEED to update my sonos app to be able to that. So at this point, i can’t listen to my music on my system! Quid??? thanks nico

1
James L.
3 years ago
A
aliamrzkiContributor I
asked in Portable speakers
Macbook Pro connected to Roam but won't play any audio

Hi there,I have a mid-2014 macbook pro + macOS 11.0.1 and I’m able to connect to my sonos roam via bluetooth but for some reason it won’t play anything, or more like I can’t select it as the sound output. It’s not greyed out but nothing happens when I click it. I tried using the roam with a mid-2015 macbook + same OS and it worked fine, same with my iphone and projector. My mid-2014 macbook works fine with other bluetooth devices (airpods, urbanears headphone, wonderboom speaker, JBL headphone) so I’m not sure what the issue is. I’ve tried restarting my laptop and resetting the bluetooth module, but nothing worked. It looks like it might be a mac issue more than an issue with the roam, but they both work fine with other devices so I’m super confused. Any help is highly appreciated! Thanks!

7
Corry P
3 years ago
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