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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26342 Topics
J
JBC.frContributor I
asked in Home theater
Can't factory resert Sub gen 2

Bonjour,J’ai acheté un Sub gen 2 d’occasion. Lorsque je lance la procédure de factory rest, le voyant du sub reste bloqué sur le voyant clignotant orange et banc, sans jamais passer au voyant vert clignotant comme indiqué dans la procédure. Existe t’il une solution ?MerciCordialement Google Translate:Good morning,I bought a used Sub gen 2. When I run the factory rest procedure, the sub LED gets stuck on flashing amber and bench, never changing to flashing green as shown in the procedure. Is there a solution?THANKSSincerely

1
Jamie A
1 year ago
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grcu47Contributor I
asked in Speakers
Sound system starts back up every morning at 0800

Hello! Our apartment complex has a sound system that we want to turn off completely. We keep setting the volume to zero or setting the music to off in the app but every morning at 0800 the system turns itself back on. Is there a way to turn it off completely?I’m not sure about the model aside from there’s two little Sonos boxes in a service rack with an app we control it with.

1
jgatie
1 year ago
Y
Yakashi6349Contributor I
asked in Home theater
Sub gen 3 no power

Hi All Hoping for some advice with diagnosing a problem. Noticed in my sonos app that one of my Subs was no longer connected to my setup. Had a look physically and no lights. Unplugged and plugged back in and no luck. Tried to reset, nothing. Restarted router, nothing. Used the cable from my other working sub and that wasn't the issue either. The only response I could get was leaving it unplugged for half an hour and then plugging it back in. I would get one white light, then another and then it would turn off and be unresponsive again. Does anyone know what this light message means or what the problem could be? Cheers  :)

1
Jamie A
1 year ago
W
WhistlerEnthusiast II
posted in Home theater
Toggle Spatial Audio from Now Playing screen

At this moment not every song in Spatial Audio (Dolby Atmos) is an improvement over the original to say the least, it would be great if we could toggle it on/off from the now playing screen (or at least with fever clicks) rather than having to go deep into the menu each time. 

1
H
11 months ago
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Tuscantennis94Contributor I
posted in Portable speakers
Best wireless solution for a bar area?

I need to get a wireless system for our members bar in a tennis club which has 2 separate areas? What would you recommend?

1
ratty
1 year ago
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Joao JovemContributor I
asked in Controllers and Music services
Missing favourites

Using Sonos on Android favourites do not appear anywhere

1
ratty
1 year ago
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Goodys54Contributor I
asked in Portable speakers
sonos roam wireless charger not charging

Sonos roam wireless charger not charging 

1
G
1 year ago
J
JakeLFC91Contributor I
asked in Home theater
Beam ARC not detected

Hi, did a we chat this morning as I had a bit of time to finally sort out this Beam not outputting audio from my TV. The Beam suddenly outputting sound from my tv around 2 months ago. I tried to reconnect via the app but it wouldn’t work. It did however work through the app when I plugged the Ethernet into it direct but still wouldn’t play the tv sound. The tv was not old but we decided to move it to the bedroom and have a new one downstairs.Set up the new tv and still no sound from the Beam or connection. Decided to give up.  This morning we did a reset on both the app and the Beam. Outcome - the beam is now connected back to the app and plays sound from the radio etc. But it still won’t connect to the TV. The end error always says ARC not detected. Now, iv tried this on 3 separate TV’ (all Samsung), made sure ARC settings are enabled and selected the receiver as the sound output. I have also tried multiple HDMI cables. One of which gets one step further than the other as I actually g

1
G
1 year ago
D
DesertMausContributor I
posted in Controllers and Music services
Solution to using smbv1 with S1 controller

Hi! I found my solution to having several Sonos devices still on the S1 controller and needing a smbv1 Nas device to share my music library. Finding a current router based nas or a current nas with out of the box support for smbv1 seemed fruitless short of spending more than I wanted, so the low cost alternative was to build one myself using a raspberry pi 4 with a USB attached drive and running open media vault, which allows setting smb to v1. Definitely not secure to put accessible from the internet,  but secure enough for my home network. Streaming from it to my sonos devices is back!

1
Jamie A
1 year ago
S
Steve92110Contributor I
asked in Home theater
either Bluetooth or wifi connection

Can I connect my Sonos one to my LG tv to act as an additional speaker 

1
jgatie
1 year ago
T
Turbo7791Contributor I
posted in Portable speakers
Sonos Roam battery Died after 1 year of minimal use:((((

I own 10 sonos models all new generations and this is by far the worst product I’ve ever purchased from any electronics company. Battery is dead after 13 months of purchase. WTF sonos!! You offer no options to replace faulty batteries and warranty isn’t covered after 1 year. I’ve had a Bose sounding Bluetooth speaker for  over 6 years and that’s still going strong. In my opinion; When it comes to product quality for the roam; well what can I say other than this has been the biggest company disappointment for me and I would never, and I’ll repeat; I would NEVER buy a Bluetooth speaker again from Sonos. Ever!!! This product really sucks.  I assume the SL roam Will have the same issue in the long run. Therefore,  I would never risk spending my hard working money on buying another even if I was offered  a 50% off from the company. That says a lot!  Buyer beware; this is a common issues and I would pass on this speaker if you’re considering it as a purchase. Everyone should report this purc

1
Jamie A
1 year ago
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GlammamaContributor I
asked in Advanced setups
volume on sonos, television

my sonos volume turns up too loud when i turn the television, I would like to set the volume on my sonos to when I turn the sonos on it is at the last set volume when I turned the Sonos off 

1
Jamie A
1 year ago
J
jwechslerContributor I
asked in Home theater
Volume buttons not working - Samsung TV with Chromecast Remote

Hey lovely community, I just became a proud owner of a Beam Gen 1, my first Sonos product!! Wayoo! 🤩I got it to connect to my Samsung TV (not sure which model, but lets say around 5 years old) through HDMI ARC. I use a Chromecast TV on it with the chromecast remote because the Samsung is smart but not super smart (lacks some apps and remote is half broken). The sound works great, however the volume controls do not seem to work. I control the volume on my chromecast remote since the volume alider on my Samsung remote is broken, however the Chromecast remote is connected to the TV (i.e the volume interface is Samsungs). Sorry for the long explanation but does anyone know a fix to this? Any help is super appreciated! ❤️

1
Jamie A
1 year ago
B
Barbara HoeyContributor I
posted in Speakers
Group rooms

After a power outage, my speakers werent able to connet to Wifi.  Eventually, one did.  Now that it has been a few days, I was able to connect my phone to the other speaker.  But I cannot play them both at the same time.  One is in the kitchen and one in the den.

1
melvimbe
1 year ago
T
TxGenContributor I
posted in Speakers
Malfunction

I have a complete Sonos system  throughout the whole house. Recently some speakers are no longer having music output just makes a tiny screeching type noise when its on and I have to switch off the Amplifier to make the noise go away.Is there a technician or shop that can troubleshoot and fix as necessary?

1
buzz
1 year ago
L
LuxxxContributor I
asked in Portable speakers
sonos move sound dropouts

I just got two sonos move to add my the sonos ray and the sub mini….the sound is terrible, it keep dropping outit interrupt all the time…i have to setup the sound of my moves lower than the ray+sub mini….is it normal?i wish i could return em and get the moves 2 but its been 2 months alreadyi cant even charge the speakers with my MacBook pro,chargerim very mad…..i need help with hte sound cuts

1
Ken_Griffiths
1 year ago
J
JabronsonContributor I
posted in Portable speakers
Sonos Move Spike Mount (For beach or yard)

I designed and 3D printed a mount to support the Move on the beach.  It securely holds the speaker on a section of PVC pipe above the sand/ground.  The speaker is easily removed/installed.  If anyone is interested reach out to me on reddit: https://reddit.com/r/sonos/s/N7xuJF2A5l  

1
Corry P
1 year ago
A
AngelgatoContributor I
asked in Home theater
eras 100 emparejar

Buenos días , tengo instalados para home theater la barra de sonido sonos arc y el subwofer 3 generación . Me he comprado 2 altavoces eras 100 para la parte trasera del home cinema y no se como añadirlos al sistema .

1
G
1 year ago
O
ohansherriContributor I
asked in Home theater
Sonos Beam Gen 1 Soundbar and Apple TV 4K Remote Volume Not Working

I have the Sonos Beam Gen 1 and an Apple TV 4K. I connected my Apple TV remote to the soundbar and it was working fine and then it just stopped working. I was able to reconnect the Apple TV remote with the Sonos app but now when I want to lower the volume the volume gets louder. Both the volume up and down increase the volume and I don’t know how to fix it. If anyone has had this problem can you please let me know how to fix it! TIA :)

1
Ken_Griffiths
1 year ago
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lambContributor I
asked in Speakers
Stereo pair

Is it possible to connect 1 Move2 with 1 Era100 (the new Internal-External Kit), to do a stereo pair?

1
Mr. T
1 year ago
M
MemALContributor I
asked in Home theater
setting up home theater

Hi. I’m moving. At my current tv location I have a beam bonded with two ones and a sub. At my new location it had wired passive speakers as ceiling rears and wiring for front speakers. I’ve bought a Sonos amp and trying to determine the best combo. Can I blend my current Sonos setup with the passive speakers using the amp? If so, any recommended setups? 

1
G
1 year ago
J
Jesperp66Contributor I
asked in Speakers
problems with a non compatible speaker which blocks update to S2

I have bought  New speakers and Updated to S2. One of the speakers is now deemed in compatibleand it blocks updates. Also I can’t disconnect it since my original app now immediately transfer me to S2

1
Airgetlam
1 year ago
R
RidgemanContributor I
asked in Home theater
Lip Sync Playbase issue but only with BBC

I know this is weird but its also real and annoying. Since since up  There was an issue with lip sync.  Part of the problem was I have lip sync “changers” on my Sky Q box, my television and the sonos app.Last night I had to take this in hand and try to sort it.  I put all three lip sync changers back to zero and concentrated on only using the TV one.   In short it sort of worked.  Every channel is now OK apart from BBC1 which is out of sync.  I cannot understand how a single channel can be acting differently to all the others.  Trouble is we watch BBC1 quite a bit.Anybody know a solution?

1
UKMedia
1 year ago
M
MusicLover1980Contributor I
asked in Components and Architectural
adding a sonos sub

Question can you add a Sonos sub to the Sonos amplifier?

1
G
1 year ago
C
cch11Contributor I
asked in Home theater
Sonos + The Frame + Sony turntable

Hi, I’m having in mind using Sonos Ray along with my The Frame TV (digital optical connection) and in the same room there will be Sonos Five connected to Sony turntable via 3.5mm port. Given the presence of both speakers in the room, I would want to use both Five and Ray on a basis of Sonos app for both TV and turntable. Do you see any issues with this setup?Note: I know that this is not an ideal home theater solution, but that is not the plan here - we have projector in another room which serves as our home theater and there we will go for more typical setup (Arc etc.). Also, there are some limitations in terms of interior design which prevent us using anything else than Ray.  i

1
G
1 year ago
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