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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26349 Topics
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bdekokContributor I
asked in Controllers and Music services
Big Sur and External HDD

Hi I’ve purchased a new Mac Mini with M1 and Big Sur.  I keep all my music on an external HDD.  This worked fine on my old Mac Pro running High Sierra (and still does).In Big Sur on the M1 Mini :iTunes uses the music library in ~\Users\[User Name]\Music\Music\Music Library.musiclibrary My actual music files are in \Volumes\Data\iTunes\Music, which is an external HDD titled “Data”.In the Sonos app, I added “My Music Folder” in “Music Library Settings”.  Seems to work, but when I attempt to play a playlist I get the following type of error message when I look into the console app://Mini Server/Music/Volumes/Data/iTunes/Music/Artist/Album/Song.mp3  failed. Error (404, 0x80000002) As you can see, there appears an error in the file name as it appears to concatenate the file location of the iTunes music library “//Mini Server/Music” and the actual location of the file “Volumes/Data/iTunes/Music/Artist/Album/Song.mp3”.  Naturally, there is no such path.  This issue does not exist when running

1
James L.
3 years ago
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AdamSayersContributor I
asked in Components and Architectural
Sonos play bar - machine gun like sound in middle of the night

Has anyone experienced random bursts of loud popping coming from their play bar? I was just awoken at 2:00am by what can only be described as a continual ‘machine gun’ like sound coming from the speaker. This seems somewhat startling. Nothing like this has happened before.

4
Airgetlam
3 years ago
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dlundellContributor I
asked in Controllers and Music services
Sonos alarm feature request / bug (in particular, when Sonos is used to play a music service)

My issue is about how Sonos alarms handle not being able to connect to a music service, which is that is falls back to the chime sound. Here’s why it’s a problem….In my case, I'm using Sonos boxes for the music in our coffee shops, via Soundtrack Your Brand, a commercial music service Sonos supports.What I've had happen a couple of times is when a music alarm starts, and Sonos isn't able to contact the server (for whatever reason), it defaults to the chime alarm. For a Sonos system playing the music in a store full of people, over multiple speakers, this is a serious problem, because it sounds to the customers like a smoke or fire alarm is going off.I understand why Sonos might default to the chime sound for individual users, but it should at least be an option to play nothing, for those who are using Sonos in a commercial setting.It would be a trivial setting along the lines of 'Don't play default alarm when unable to connect to the internet' I can’t think of a reason not to have it a

1
James L.
3 years ago
architekt
architektTrending Lyricist I
asked in Home theater
Trueplay and sitting/standing at my listening source

I am using a sonos beam with two Ones for surround and a sub connected to my PC’s optical for 5.1. Anyway, the beam sits on my desk (elevated by a speaker stand). Sometimes I’m sitting down when I play games/listen to music, sometimes I put my desk into standing mode. So that means the beam can be either lower to the ground, like when I’m sitting, or higher up, like when I’m standing. Does it matter if I tune trueplay in either position? Would one be more optimal than the other? Should I maybe instead like set the desk height to be in between both for an average?  Also, I’m a bit loathe to walk around the room waving my iPhone. My floors creak. Also I’m never listening anywhere besides either my chair or standing up. Should I still wander the room even though the floors will creak and I won’t be listening at any other position? Thanks.

6
Stanley_4
3 years ago
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Harry WorthContributor II
posted in Components and Architectural
SONOS alarm just stopped working

After two years my alarm has stopped working.I’m used to the no internet connection ie SONOS chimes and the issue when the plug gets pulled on TUNEin providers due to SONY court action etc. But now, the alarms simply doesn’t function any more.I’ve created a new alarm - no change.Deleted old alarm and created a new one - no change. Any  thoughts as I enjoy starting the day with music/news etc.

1
G
3 years ago
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DuranDoranMartellAvid Contributor III
posted in Components and Architectural
Two Roams One Bluetooth?

I could swear the pre-release marketing said you can play 2 Roam speakers simultaneously off one bluetooth device.Similarly I could swear I read that Roam will sling a bluetooth signal into the Sonos ecosystem.I haven't been able to accomplish either of these features.Have I been misled?If so I might return one of my Roams. Having 2 Roams playing at an outdoor party was a huge selling point for me.I have found that a single Roam speaker just isn't enough to fill an outdoor area. 

5
melvimbe
3 years ago
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CoachBatchContributor I
posted in Portable speakers
Roam wont stay Paired

When my Roam is paired with another Sonosspeaker the pairing wont stay connected. The Roam continues to stream music, but the connected Sonos One audio goes in and out. 

3
melvimbe
3 years ago
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Luciano75Contributor I
asked in Portable speakers
Sonos Play 5 with Sonos Move

It´s posible config 2 Sonos Play 5, with 2 Sonos Move in the same room?

4
L
3 years ago
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shaggy68Contributor I
asked in Controllers and Music services
unable to add pandora

I was having issues with Pandora and Apple music. I deleted the pandora account to try re-adding it. Now I get an unable to add pandora account after the pandora web site says everything is good. I’ve reset my router this morning. I just want to ******* stream music on this system I’ve spent way too much money on. Moderation note: removed offensive language

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S
3 years ago
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Mark_BatemanContributor I
asked in Home theater
Sonos Beam wall mount

Hi there.Quick question with regards to the Beam wall mount… once the Beam has been attached is it flush to the wall, or is there a gap so as to allow cables/trunking to run behind?I’ve searched as there’s nothing obvious, so apologies in-advance if this has already been asked and answered.Many thanks, Mark :-)

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M
3 years ago
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NwussContributor I
asked in Components and Architectural
Split S1 & S2 cannot get a second app to connect ?

Hi I have set up a split S1 & S2 Sonos instance , and have my old incompatible play 5 only on the S1 app however there appears to be a problem adding another controller app ……  from an extra device you cannot seem to detect the speaker on the second app …… it worked fine until a couple of weeks ago but i dont seem to be able to get it working now …..any clues ???

1
Corry P
3 years ago
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Steve DayContributor I
asked in Portable speakers
Trouble Setting up Roam with existing Sonos

Trying to set up my new Roam via my ipad mini. I only want to connect via bluetooth. During set up process I upgraded to Sonos S2 app. I connected to my internet service via theapp but it tells me the system includes products not compatible with Sonos S2. I suspect that is because I have a Bridge dircectly plugged into the router. When I go to Sonos 1 app the Roam is not showing. What do I do now? Thanks for your support. Steve Day

9
Corry P
3 years ago
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HowuskiContributor I
asked in Advanced setups
Sonos Play 5 gen 1 and Sonos 1

So I have a Sonos Play 5 gen1 and a Sonos 1….will I be able to keep them both on the Sonos S1 app?  Or do i have to move the Sonos 1 to the S2 app? and keep the 5 gen 1 on the S1 app?  I just want my sonos to work together… 

1
AjTrek1
3 years ago
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Damien I KingContributor I
asked in Home theater
Sonos App Stops when closer to Sonos System?!

Hi,I have 3 rooms with Sonos downstairs in my house (1 x Beam + 2 x One, 1 x One, 1 x Roam). The system itself always works fine, never had any drop out and Alexa always works. The app however constantly loses connection to the system and reconnects intermittently.I did discover recently however that if I go to the furthest corner upstairs the app connects instantly and is stable.I have tried the standard off/on again on my router and every Sonos device, but no difference. I also tried the app on IOS and android devices and it is the same on both.I don’t have anything obvious that would be interfering with the signal downstairs, and as it’s the app not the Sonos system that is cutting out I’m at a loss! It does seem to have got worse since I purchased the Roam.Any suggestions appreciated! Cheers.

5
D
3 years ago
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jatouContributor I
posted in Speakers
Sonos alarm not playing

A Sonos Play:1 functions as our alarm clock. About a month ago the sonos does no longer wake us up in the morning. If I push the play button, the music plays, so no WiFi problem here. Apparently your phone needs to be turned on and connected, otherwise the alarm doesn’t function anymore?

1
G
3 years ago
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SpandexTContributor I
asked in Components and Architectural
Do I factory reset all Sonos devices? - My App randomly loses them

I have 10 Sonos Devices - all have worked fine for years/months without issue - however all of a sudden (past month maybe more) the Sonos App cannot see multiple devices or sometimes the entire system.  Other apps (such as spotify) can see them - and if you physicially press play on the devices they continue to play the last playlist so are connected to wifi.It’s completely random,  somtimes the app sees all. sometimes none and sometimes just one - they are all connected via Wifi.I’ve triedcomplete factory reset on my home router (BT)  - no change Factory reset of one/two devices but no change - no change I’ve attempted evey change on the forums (2.4 channel change, re assign nwk, find system etc.)  - no change uninstalled the app on all iphones/ipads - no change I’ve done the above multiple times with different results at different times - when you finally think evything is working again the app allows you contorl devices for a short period of time and then loses them again. Is there

6
UKMedia
3 years ago
R
rrebotoContributor I
posted in Advanced setups
iOS app and Location setting ... but only on certain wifi

Hello all,I have been scratching my head for days setting up my Sonos Play:1 speaker to be accessible across VLANs on my home network.  Tonight, I seem to have stumbled on a strange fix: turning off the app’s access to Location data in the iOS settings.My network is roughly setup like this:multicast VLAN + 2.4GHz wifi which contains Sonos and AppleTV guest VLAN + 2.4GHz wifi trusted VLAN + 5GHz wifiWith this setup I was able to control Sonos from the guest network, so I was pretty confident that my VLAN configuration was setup properly.  But, strangely I was unable to control Sonos from my trusted network.I finally decided to configure my trusted wifi to use 2.4GHz and things worked!  This made me decide to plug my Play:1 in via ethernet.  I figured this would avoid any issues with wifi since it would be accessible on the network over the wire.However, the problem persisted; the app would work fine on the Guest network, but it would not work on the Trusted network at 5GHz.I found mysel

1
Corry P
3 years ago
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Texas415Contributor I
asked in Home theater
Sonos Beam Disconnects from App - Every time

Hello,I recently bought a Sonos beam in which I have it connected to an LG 4K tv thru HDMI (ARC). Every time I go to watch tv and have the audio play through the beam - it’s fine. When I want to switch over to music my beam gets disconnected from the APP in which I have to do the “let’s fix this” steps. Anyone have any ideas how to fix this and seemingly switch from TV audio to music? The Beam is connected via WIFI. I have the TV autoplay set to off. TV audio always works, just playing music bugs it out for some reason. 

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T
3 years ago
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dantransmissionContributor I
asked in Components and Architectural
My Sonos sound system keep cutting out

I’m trying to figure out why my Sonos speakers (2 x Play: 1, 2 x Beam, 1 x Symfonisk Bookshelf, 2 x Symfonisk Table Lamps, 1 x Move, 1 x Roam) keeps cutting off.  My router is an ASUS RT-N66U.  Could it be that I need to upgrade my router?  It’s always done a good job except for the music playback on my Sonos speakers recently.  I took a diagnostic.  Can someone take a look at it and point me in the right direction?  272111800 Thank you! Dan

5
Airgetlam
3 years ago
A
abRNContributor I
asked in Controllers and Music services
low volume with Pro-Ject T1 and sonos port

I have the Pro-Ject T1 turntable (built in preamp), Sonos port and Sonos Play:1 speakers. I have connected the turntable to the Sonos port and the port source level on the app is at high (level 10) and the volume on my Sonos app is allll the way up at the highest level. The sound from my speakers is medium low at best. How do I get louder sound? 

1
G
3 years ago
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Mike_033Contributor I
posted in Components and Architectural
7 grouped speakers Spotify issue

Sonos is unable to tell me why my 3 groups of 7 speakers (G1:Play 5 R+L+Sub, G2:One SL R+L, G3:Play 1) with Boost in my main 20x30 foot, open-concept floor go out of sync while playing Spotify. Spoke to three tech reps over 2hrs and 45min tonight bc their line kept dropping (1call back of the 4 hang-ups, obviously)  Conclusion: Sonos claims 80mbps fiber-optic Wi-Fi download speed is not enough to play Spotify music on the 7 grouped speakers without interruption.  Recommended I call my ISP and get more bandwidth. Of course they will not tell me how much download speed is required, whilst their published documentation says minimum 5mbps.  Nor are they able to tell me why this only happens with Spotify premium and not others like TuneIn, Mixcloud or Amazon music.  Any ideas?

15
M
3 years ago
benmitchell
benmitchellAvid Contributor I
posted in Components and Architectural
missing speakers all the time

Every time I launch the Sonos app, some of my speakers are missing.  It is not a constant speaker, it seems its always a different one.  Should I reset the entire app?  And for a missing speaker, do all I have to do is click the pairing button?  This is beyond frustrating as my entire system is never listed in full.  There is always at least one speaker missing.

8
Corry P
3 years ago
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PinwoodContributor I
asked in Components and Architectural
Sonos Playbar flashing green

Hi, my sonos playbar has a flashing green light and somehow is now not on my system in the room. Have tried to add again but it is not being picked up by the wifi. I have no sound??? The sub, play 3 and play 1 are all good.

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Airgetlam
3 years ago
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bpatbContributor I
asked in Home theater
Is Wifi required for Sonos Arc operation?

I’d like to setup a soundbar in my house and I really like the look and specs of the Sonos Arc but I’m not interested in any connected features.  I just want the sound out from my TV.  Can the unit be operated without any network connection at all?

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B
3 years ago
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mjdscienceContributor I
asked in Portable speakers
Sonos Roam Won't Pair

I have a Pixel 3XL and a new Sonos Roam (among some other Sonos products).  I am unable to bluetooth pair my Pixel with the Roam.  I’ve been able to pair the Roam to my wife’s Pixel 4a, and my son’s android tablet.  I’ve been able to pair another speaker to my Pixel.  I don’t know what the problem is.  I go through the simple steps, and see Sonos Roam (SONOS 3EC8) on the list.  When I attempt to pair, it goes gray for a few seconds and then back to white, like it never happened. Is there a way to solve this? 

3
G
3 years ago
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