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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26163 Topics
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uGATZContributor I
asked in Home theater
newbie connection probly

Hi, Newbie connection problemMy friend gave me his playbar and bridge and I'm looking to use it as a music speaker, I've never owned a Sonos product before so completely new to it, I've factory reset both and they have both have got green flashing lights, I've downloaded both sonos apps because I wasn't sure which to use, the S2 app found the bridge but not the playbar and said it was incompatible and that I should use the S1 app but that won't find either the bridge or the playbar I have the bridge plugged into my router via Ethernet, I've been searching the internet to find a solution, help I just want to play some musicThanks     

3
G
3 years ago
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DuranDoranMartellAvid Contributor III
posted in Portable speakers
Sonos Roam - odd bluetooth issue on holiday

I had an odd issue with my Roam whilst on holiday recently.I took the Roam with me for hotel room entertainment in case our holiday was a washout. The first night all was fine. I was able to use the Roam via Bluetooth in the hotel room- no problem. Functioned as expected.I plugged the Roam in to charge overnight, and that's where the issue began.The next morning I could not get my phone or my partners' phone to find the Roam on Bluetooth. I probably spent an hour wrestling with it that morning and later again in the afternoon. The phones just would not find the Roam on a scan.Eventually out of frustration, I connected the Roam to the hotel's free wi-fi and reconnected my Sonos S2 App to the hotel WiFi. After that, I was able to connect to the Roam just fine. But now I will have to reprogram all my other Sonos speakers (I have a lot of them) when I get home.  More than a bit annoying!I can't fathom why this happened but I assume the Roam must have automatically linked itself to the hote

5
Ken_Griffiths
3 years ago
S
Stephen WeeksContributor I
asked in Components and Architectural
Network Problems

I have happily enjoyed Sonos for many years but am currently experiencing a never ending series of issues with my system. Something is not right in my network. Symptoms are constantly disappearing rooms, network connection speed errors, playback skips and stops on streaming radio, Deezer (hifi), music library, etc.My system includes six players on SonosNet with a Connect to router via ethernet. Router is Netgear Orbi RB50 with two satellites. Service is gigabit with WiFi speedtests in the range of 375 mbps. WiFi is channel 1.  SonosNET channel 11. I have rebooted the system and brought devices back one at a time to try to get things stable. Changed channels. But nothing has  worked. Please help. Diagnostic 789026404

6
Corry P
3 years ago
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MischevuzContributor I
posted in Components and Architectural
Can't stop songs playing

Sonos won't stop playing music from my phone- even when I turn off my phone and unplug my WiFi router. No streaming services connected. I can pause via speaker button but can't control via app. Any idea why the Sonos controller app doesn't control Sonos?

3
controlav
3 years ago
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LitiGator78Contributor I
asked in Components and Architectural
Sonos One Buttons and Lights not working

I have a Sonos One that we use outdoors. The buttons no longer work and the display lights won’t turn on. It doesn’t respond to the wake word. However, it still appears in the app and can be used to play music from smartphones. I’ve gone into the Sonos app and the display lights and buttons are enabled. I’ve tried disabling them and enabling them again but they still don’t turn on. Any thoughts?  Is it possible that it’s a hardware problem?

2
Corry P
3 years ago
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karthikContributor I
asked in Controllers and Music services
Youtube Music access

when I am trying to play songs from YouTube music it gives me the message "unable to play" song name "access denied" message.

6
Airgetlam
3 years ago
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DavnosAvid Contributor III
asked in Components and Architectural
Boost has disappeared from system

I have only two components, a Sonos Boost directly connected to my router and a Sonos Port connected by Wi-Fi from the Boost in my listening Room.This arrangement has previously worked together well, but now the Boost has disappeared and I can only get the Sonos Port working again by moving it and connecting directly to my router.Any tips for a solution would be appreciated? 

2
D
3 years ago
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The kidContributor I
asked in Home theater
Arc/Amp/tv/ceiling speakers

Having problems connecting/setting up my system. I can connect them all and all work but not together and when I search for my products on the app it can only find each product separate. Phone finds amp iPad finds arc neither finds the other.

8
buzz
3 years ago
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tryxContributor I
posted in Components and Architectural
Is it just me who thinks Sonos is not SO easy anymore :-)

When Sonos was launched, it worked very easily. Plug in and play! Now it is a single mess that you have to replace both the one and the other to make things work well. It stops and chops - NO this is not getting better and better but worse and worse - time to find something new ?? Or is it just me who experiences it that way?

3
J
3 years ago
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Gutemberg RibeiroContributor I
asked in Home theater
Full wired Sonos S2 + VLan

Hello folks!I've recently rebuilt my home on which I have a brand new Sonos system composed of:Sonos Arc + Sub + Amp + Architectural Speakers for Surround at the TV room Sonos Amp + Architectural Speakers on each of the other roomsAll the Amps will be rack mounted on the same rack with the other network and home equipment. The Amps and the Arc are wired to the core switch (Ubiquiti Unifi Switch Pro 48P).According to the docs, if I plug one of the devices on the ethernet, the other devices are going to be connect to this wired one over a private/dedicated wifi network created by the wired one.https://support.sonos.com/s/article/3235?language=en_USI wonder if anyone can help with the following questions for this scenario:Is there a way to make sure this wifi network isn't created and ALL Sonos devices use the wires since they are all connected thru the switch? All my IoT devices are under a dedicated subnet/VLan. I want to put all the speakers under this subnet/VLan. Can someone tell me

3
buzz
3 years ago
K
KipalongContributor I
asked in Components and Architectural
Sonos App failing to see speakers

Hello All,My Sonos app 13.1 on Android 11 phone is failing to find my Sonos Arc which is connected via Ethernet cable and my Sonos Move connected via WiFi.  Both devices are replying to pings and I am still able to select each speaker to play to from all my streaming applications. But as the Sonos app is not finding the speakers I am unable to group them together.I have tried resetting the application settings and now am unable to “join existing system” and when I try to sign into my account it fails stating it can’t find my Sonos system. I have not made any network changes and have turned off the 5GHz band as I read this could cause issues switching between frequencies.Now when I try to log back into the application it states “Network Problem” and to check my internet connection and check the time on my device to ensure they are correct. And a full reboot of my router and speakers has been completed multiple times. Any more suggestions would be appreciated. CheersKip

11
K
3 years ago
H
Harvey9876Contributor I
asked in Portable speakers
My roam wont turn on but will charge

I have 2 roams and factory reset both but when I reconnected one the other stopped flashing green and will no longer connect or turn on but will charge what can I do ?

2
Ken_Griffiths
3 years ago
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BirianiBContributor I
asked in Components and Architectural
Sonos not connecting when I'm not in the same room

I have one Sonos in my bedroom, and can only connect to it when in the same room physically. Even if I start it when I'm on the room, when I leave it disconnects. Any suggestions?

2
controlav
3 years ago
R
RoamUser1998Contributor I
asked in Portable speakers
Added Sonos Roam to system, now I have a volume control bug

Ever since adding the Roam to my sister I have been running into the bug in the linked video. I have two systems and they are both doing it - one system is airplay compatible and the other isn’t. Video: https://imgur.com/gallery/Yxhe0iS Is this a known issue? Can I report a bug somewhere? 

8
Ken_Griffiths
3 years ago
E
EsarkayContributor I
asked in Components and Architectural
Sonos Connect S15 goes offline

I’ve seen some prior discussion on this, with no specific resolution.I have two identical Connect S15 units.  Both are on wired connections, not WiFi.  One recently started going offline (does not even respond to ping).  This repairs on reset, the unit works for a few minutes then goes offline again.No changes to the network, the other unit works fine.  I’ve tried swapping their positions in the house, no change.  Factory reset didn’t help.Sounds like a HW failure, are there any easy repairs?

2
Stanley_4
3 years ago
C
coneContributor I
asked in Advanced setups
Login Issues on developer portal

Yesterday I registered for the developer portal (integration.sonos.com) and successfully logged in, developed my first PoC. but today the login doesn’t work.When I try to log in, it’s telling me password or username error.When I try to reset the password, the password reset page redirects me to the “SONOS - Looks like something went wrong!” page.Also when I try to register for a new account with different mail address, at the end of the registration page it’s showing me the error page, and no account activation mail is sent.I reported it already to the 24/7 support agent, but seems I am the first reporting the issue today - even if it occured already an hour ago and is still ongoing. Do others experience same issue, or does the login or account registration or password reset on developer.sonos.com / integration.sonos.com work for you?

1
controlav
3 years ago
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LeonaBannisterContributor I
asked in Components and Architectural
cant change account

Hi, I am on my iPhone trying to log out of the account linked to my Sonos system to log into another account in the same phone but it will not forget the old account and/or let me sign into a new one. The email address is pre saved when I go to the log on screen and can’t be deleted. I have followed all the steps of logging out, changing system ownership and changed my new account password 3 times so I am 100 percent sure the details are correct. Can anyone help please??! thanks!! 

1
G
3 years ago
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_Richard_D_Contributor I
asked in Components and Architectural
endless loop - reconnecting to wifi - then app shows no system

I have upgraded from an Asus WiFi router to an Asus ZenWifi Mesh system.It’s running in Tri-Band SmartConnect mode with a wired backhaul.The “airtime fairness” system is disabled. (It was by default)Have tried going through the reconnection steps in the Sonos app on an Android and an iOS device.Connecting the phone to the 2.4Ghz band didn’t seem to make any difference.The app goes through the steps involving pressing the top two buttons and the pressing the top and bottom buttons until each speaker chimes (more of a chirp) and the light flashes orange.The first few times the Play 1 and Play 3 process has completed fine but when I next reopen the Sonos app it’s once again showing greyed out options.Rebooting the Asus hasn’t helped.Only turning on the primary router hasn’t helped. I can see that both Sonos speakers are connected in the Asus router network map. I have tied wired ethernet connection with the Play 1 and that works but once removed the Sonos app again reports it’s unable to

7
_
3 years ago
I
I.am.HagarContributor I
asked in Components and Architectural
Sonos Amp, LG CX TV (2021), no HDMI-ARC audio

HiI have Sonos Amp (about 3 years old), connected to TV and two B&W Speakers with Wharfdale passive sub. Brilliant.I had a Samsung Smart TV, and HDMI-ARC audio worked well.I now have new LG CX 65” TV (2021), and have issues with ARC.No ARC Audio passes to the Sonos. I have to use “Internal Speaker” on the TV. Sonos is now only useful for music from iPhone. It is gathering dust...It once worked after a power outage, some sequence of power-on may have coincidentally worked.This was only once, till I switched the TV off. After that, I had to go back to “Internal Speaker” on the TV again.I have tried many times, all combinations of settings. Read many forums.Sonos 2 App on iPhone fails to connect the audio to the TV.I did a Diagnostics = Ref 2071482316Please could you assist?Thanks

16
I
3 years ago
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SmithdContributor I
asked in Components and Architectural
device registered to original owner cannot be added to my network

Thsse two points may be linked or may be separate issues. I already have two devices regisfered to me which are part of my regular network,. I have just bought a third device on ebay but two problems exist first it only seems to work when connected to an ethernet cable and second i cant seem to add it to my network and when digging into the settings it shows it is controlled by the original owners emailANY THOUGHTS PLEASE?        

3
S
3 years ago
T
the_jsgContributor I
asked in Home theater
Dual Sonos Sub Gen 3 Not Recognized by Windows 10 / Dolby Atmos for home theater

Howdy,Confirmed that if casting from cell phone YouTube app to Sonos Home Theater group that Arc and both Gen 3 Subs work. However, after messing with settings in Windows 10 / Dolby Atmos for home theater, I am unable to produce any tones via the Gen 3 Subs when setup is RTX 3090 GPU / PC → LG CX → ARC via eARC.How do you get Windows to recognize the Gen 3 Subs?Any help would be appreciated!

5
Corry P
3 years ago
U
UnifylinkContributor I
asked in Controllers and Music services
Cannot connect YouTube Music Premium to Sonos

When I try to connect my YouTube Music Premium account to Sonos it gets as far as YouTube Music saying it’s approved and to continue setup in the Sonos app. But when I switch back over to the Sonos app it says there was an error but does not provide an error code.

1
Ken_Griffiths
3 years ago
J
jjododAvid Contributor II
asked in Controllers and Music services
Music Library - “No selections are available’

My system is a pair of Sonos 1’s with S2 controller. Mac OS Big Sur. After upgrading from S1 to S2 I lost acess to my Mac OS library. It resides on another drive attached to my desktop. I have tried every possible suggestion on this website and still can’t manage to get it to recognize the library. I think it has something to do with the path. When I browse for the folder on the desktop, I identify it without problem, but in the iOS Sonos app it lists a different folder. If I try to force add the folder by typing in the path, it won’t recognize it. Any ideas?

2
R
3 years ago
M
MO92119Trending Lyricist I
asked in Home theater
Sub keeps disconnecting from Arc (resulting in "?" in the app)

I have added a new Arc and Sub to my system. The Arc is working fine (like the Playbar before it), but the Sub keeps disconnecting - in the app I then see “Arc +?”.The Sub is about 1 m from the Arc and around 5 m from the access point. I cannot imagine that the WiFi signal might be too weak, so I have no idea why the Sub keeps disconnecting.When the Sub is disconnected, sometimes the app asks me if I want to add the sub to the WiFi network, but this usually doesn’t work. The only thing that helps is either rebooting the access point, or unplugging the Sub. Unfortunately, the disconnect happens every 1-2 days, so this is not a solution.What can I do? Diagnostics: 1923053313 Many thanks in advance!Markus  

37
Airgetlam
2 years ago
F
FreshWhips462Contributor I
asked in Controllers and Music services
Cancelled Sonos Radio

I cancelled the service 2 months ago and they keep charging me.

1
G
3 years ago
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