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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26622 Topics
A
Alo7Contributor I
asked in Home theater
connecting all sonos arc, sonos 5 and woofer in 1 room

How can I get all connected together in 1 room for surround sound ??

2
Corry P
3 years ago
D
DBGContributor I
asked in Components and Architectural
Speakers disappear. Reset Everything and they disappear again.

Hello, I have a seven Sonos devices in four rooms.Living room: Soundbar and two Play:1 for surround Bedroom: One Play:1 Kitchen: Two Play:1’s Garden: Amp powering two speakers.Both the living room and kitchen devices keep disappearing from my system list. However, when I watch TV it plays through the Sonos devices and if I ask my kitchen Google device to play music it will play through the Sonos devices linked to it. However, I can not go into the app and just play some music to these devices. I completely reset the entire system and restarted my router and got everything set back up but they have both disappeared again. Any suggestions on how to resolve this? Thanks in advance. 

5
D
3 years ago
G
GrifthContributor I
asked in Home theater
two tv connected to the same sonos speakers

I have two tv’s in the same room. One tv is connected to a (Sonos Arc+Sub+ 2 Sonos SL +Sonos Five).If I get another sound bar, like either another Sonos Arc or a beam. Will it be possible to connect my second tv to the new sound bar but with the same surround system I already have (Sub+ 2Sonos SL + Sonos Five)?

3
buzz
3 years ago
B
btdavidsoContributor I
asked in Portable speakers
Brand New Move - Wont Turn On

Got a brand new Move today. Have had it on the charger for 30 minutes - no lights have turned on.  Do I have a defective speaker, or do I need to be more patient?

3
Corry P
3 years ago
Alex Morrison
Alex MorrisonTrending Lyricist I
asked in Advanced setups
Amp + Arc Wired/Wireless Set Up

 This is the set up recently put together but I’m having a hard time setting up the AMP as surrounds. The ARC & TV are outside on a porch. The amp is inside in a basement utility closet.  If I try to set up the amp as surrounds wirelessly, it doesn’t connect, which I would suspect would happen because it’s in a basement below the Arc and there’s an exterior wall between the two likely interfering the 5Ghz connection the Arc puts out. However, I ran a CAT6 cable between the Arc and Amp, but when I try to set up the surrounds with that plugged in, it’s still giving a network error.  Should the Amp be plugged into my wireless router instead? I’m stuck!  

25
Ken_Griffiths
3 years ago
D
DampaRoyContributor I
asked in Components and Architectural
outdoor maintenance

My ones are taking a beating andi cover them in the rain season.Suggestions?

1
buzz
3 years ago
F
Flipper0220Contributor I
asked in Components and Architectural
SiriusXM Account Not Recognized!

The app will not recognize my SiriusXM account with the correct credentials. Why?

1
James L.
3 years ago
C
chris68nufcContributor II
asked in Home theater
Arc and Amp together

I have recently installed Sonos Arc in a Garden Room TV, I have ceiling speakers also, wired from a Sonos Amp. The plan was to connect HDMI to the TV and also the ARC direct to the TV with HDMI. My issue is that the TV I bought only has 2 HDMI ports, horrendous I know. Can I use Digital Optical out for Arc and use the Arc HDMI for the Amp and then have both speakers working together?  Then it will free up another HDMI for my Amazon fire stick. Or is there a better solution? Thanks 

2
C
3 years ago
E
EelkeContributor I
asked in Controllers and Music services
Special characters in filename suddenly don't play on some players

Hi all, I have a system made up of several PLAY:3s, PLAY1s and One SLs, connected to a NAS.Some of the songs/albums on it have special characters (like é, á, etc) that have started not to play (Unable to play “...”  the file …. cannot be found). It seems to be the PLAY:1s that are not able to find these, although the certainly did in the past. Some of these have also reverted to a filename in Sonos Playlists.I assume it’s been an update triggering this, but would like to know if others suffer and how to resolve it. I really want to avoid renaming them due to the sheer number of songs/albums with special characters. Thanks, Eelke

5
Corry P
3 years ago
C
CaptainVolvoContributor I
posted in Controllers and Music services
UK Local Radio stopped working

Since last week my Sonos has been unable to play local radio stations through either TuneIn or myTuner radio. “Main” BBC radio stations like Radio 1 and 2 still work, but local radio just gives me a BBC message stating that either technical problems contractual restraints means the content is not available. anyone else? Or just me. 

3
Airgetlam
3 years ago
G
gregduchonContributor I
posted in Home theater
Spontaneous squeaky, screeching noise at full volume. Sounded like my sonos was possessed

I was listening to music at about 10% of full volume when all of the sudden the music paused mid-song and then a few seconds later out of nowhere came this horrible screechy/scratch noise. The noise was at full volume even though I was listening just moments before and a low volume.  It sounded like a demon had possessed my system.  I have a a paired set of first gen sonos ones, a single sonos five, and a sonos arc.  This happened while listening on the paired ones and sonos five grouped. Diagnostic info sent: 191715886

1
buzz
3 years ago
controlav
controlavMaestro
posted in Advanced setups
Have Sonos given up supporting their APIs and/or stackoverflow?

I posted this on SO originally, as that is supposed to be the official developer channel, but Sonos seem to have abandoned that, so I am re-posting here.https://stackoverflow.com/questions/68520439/have-sonos-given-up-supporting-their-apis-and-or-stackoverflowThe Sonos developer site says that stackoverflow is the place to get support for their APIs, but they have been totally silent there for a long time. Additionally their developer site has gotten woefully behind what the APIs actually support. So my questions for Sonos here are:Is stackoverflow still the official way to get support for their APIs? Do they plan on updating developer.sonos.com with the newer APIs that are missing? Do these APIs even have a future? We know that Sonos are going to lock down the developer site soon, but then what? Developers need APIs, and those APIs need support from their owners.

2
chicks
3 years ago
A
AVieiraContributor I
asked in Portable speakers
Sonos Roam stereo pair on hotspot only

As I understand two Sonos Roam can be setup as stereo pair through WiFi. In my case I have no home WiFi, only smartphone hotspot that I use all the time for all my home devices. Is it possible to set up a stereo pair this way? Will there be limitations?And what if I use two Sonos One in stereo pair? Do they behave the same?The stereo pair will be playing music mainly from my desktop, and occasionally from my phone. Thanks in advance.

3
melvimbe
3 years ago
G
gphelan200Contributor I
posted in Components and Architectural
sonos turns on repeatedly during the night

Sonos turns on suddenly and repeatedly at night. It’s not alarms. Please advise!

4
Airgetlam
3 years ago
M
Montana_SydneyContributor I
asked in Speakers
play 5 gen 1 cant connect

Using S1 app (black)I have a Sonos Play 5 gen 1 that i can’t connect to my network.  I’ve read the article, and tried all the various suggestions including connecting with an ethernet cable but no luck.I can see the bridge connecting but can’t get the play5 to connect…I factory reset the speaker and tried to reconnect it.  I can see it but it won’t connect.When i do the ethernet cable option, and hit the two buttons together i get the chime, but that’s as far as it goes.  After that i get the “can’t connect” message.  I have another Play 5 and Play 1 Please advise.

3
Airgetlam
3 years ago
G
GiofContributor I
asked in Home theater
Play 1s on arc and beam set up constantly disconnecting

I have a recently developing issue where my sonos arc set up and beam set up keep losing the PLAY1 surrounds. Not I have an arc set up with the new ones with no issue. However both rooms running the play 1s constantly disconnect from surround and have to be reset to get them reconnected. I have a further 2 play 1s in my kitchen which don't give me any issue, but this seems to link to them being part of the home theatre set up.   Any one Amy ideas? 

15
Corry P
3 years ago
G
Geoff_18Contributor I
asked in Components and Architectural
loss of BBC Local Radio using tune in and Sonos radio

i  m unable to access bbc local radio on my sonos system This applies equally using tune in  or sonos radio. On trying to access i keep getting the loop message stating the programme is unavailable due to tecnical or contractual reasons.  i am aware of other users suffering the same issue.I look forward to any help available.kind regardsGeoff Flitton 

5
G
3 years ago
V
viper69Producer I
asked in Controllers and Music services
Updating Music Library with S1 SW on PC

I have the S1 SW on my PC.I cannot update the music library because all the features under Manager are dimmed.Ideas, here? The SW version I have is 11.2.2.I don’t think I can update the software due to an issue with S1 controller on my iphone, and my iPhone’s iOS being older.

10
106rallye
3 years ago
S
ScocarschiContributor I
asked in Advanced setups
Pairing compatibility

Can I pair Playbar with Sonos One or Sonos One SL?

5
N
3 years ago
A
ashricContributor I
asked in Components and Architectural
low volume at start of command

alexa on Sonos start with very low volume after a command is given, for about 6 seconds then goes up to normal volume. Alway missing to hear the first few seconds of what is playing.

3
Corry P
3 years ago
E
eprparadoxAvid Contributor I
asked in Controllers and Music services
Can't play a single episode of a podcast without adding many episodes to the queue.

Trying to play a single episode of a podcast from the Stitcher service via the app doesn’t work.  If I am in the Stitcher Podcasts section of the app and select an episode and “Play now’ i get the error message “Unable to play <podcast episode name> - access is denied.’  However, if i just select the episode itself, it will play, only it also adds every single other episode of the podcast to my queue, so if I have music or other podcasts already in the queue, they are all moved down hundreds of places.  It’s extremely annoying and the error is completely uninformative.  It is definitely not an access issue, since the same episode will play if all episodes are added to the queue.  This happens consistently with any podcast.  Very frustrating bug.

2
E
3 years ago
B
BusterTContributor I
posted in Home theater
Arc placement above a table

Seen a lot of answers on this topic but wondering if anyone can offer advice. I plan on mounting my arc 10cm/4 inches above my dining table which has a height of 78cm. Then the tv will be mounted 14cm/5.5inches above the top of the Arc. The table will sit against the wall under the arc with the recommended 10cm gap. Obviously being a table it will stand out from the wall with a depth of 80cm. Will the sound be affected by the tables positioning at all? I assume the sound will just travel across the room unaffected by the table as I’m following all distance recommendations but just want to ask advice!

6
B
3 years ago
P
peterjfuContributor I
asked in Controllers and Music services
BBC local radio not working

I have been listening to BBC Radio Cornwall for years.  From yesterday it has suddenly stopped working and plays a rolling message saying that BBC Local Radio is unavailable due to 'contractual reasons' or a 'technical fault'.Does anyone have any knowledge about this and when/if it will be corrected please?BBC Radio 4, for example, works fine.

19
Airgetlam
3 years ago
P
PhayburnsrContributor I
posted in Home theater
Playbar connection to wifi

I live in an apartment bldg. with community WiFi.  I am unable to connect my Playbar to the WiFi.  So I punched a mobile wwfi/router to alleviate this problem, but I still cannot connect.  Please help.Thanks Paul

8
Stanley_4
3 years ago
S
SeyboogaContributor I
asked in Controllers and Music services
Can't listen to lecture on android phone

I have a Google phone (Pixel 3a).  I want to hear a lecture I found on the web and is now playing on my phone, but I want to hear it on my Sonos speaker.  How do I do that?  My Sonos 1 account only wants to play “playlists”.  So…..what do do? THANKS!!!

1
Ken_Griffiths
3 years ago
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