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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26853 Topics
K
k_samirContributor I
posted in Advanced setups
sonos ARC placement above TV

Hello,Need some help and guidance before mounting TV and sonos ARC. I have 77” TV with 10 ft ceiling. TV hight will be 40”. Location is above fire place. The ceiling clearance from top of tv screen is 24 inches. Viewing distance about 12 feet.  So the question is, can I mount ARC above TV and still get best sound effects or am I going to miss out some ATMOS sound effects?Thanks in advance!!

1
G
1 year ago
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User299277Contributor II
posted in Portable speakers
roam chronic issues.

Sonos roam has been a nightmare for us as a custom installer. I chronic issue with not showing up in the app. This device has cost me hundreds of dollars in service calls to our clients. the device is used and plugged in with out ever being removed from the room. And it constantly falls off the app.Frustrating is a nice way to put it. PITA is better. I have this same set up in my own home and have had nothing but problems exactly as my customers have with it falling off the app. We have done the router reset so many times and yes it comes back with in a few days it’s gone again. Sonos seems to have gone down hill since going Public. We are over this product. I will not let customers purchase it with any support from us any longer because of these issues. 

1
G
1 year ago
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Don_23805Avid Contributor I
asked in Controllers and Music services
another "unable to play" . . .

I have a USB drive with all my music plugged into my “always on” PC and set up my music library to point to this D drive.  It worked for months, but now continually gets Unable To Play ‘xxxx’.  The Share //DONSNUC/D does not exist.  Same whether I play from the Sonos S1 app on the PC or on the phone or iPad.  If I go to Windows Exporer and click the D drive, then albums and click on something, it plays just fine via the Windows media player.  This is only a Music Library issue.  If I choose a TuneIn radio station, it’s OK.  What to do?TIA   Don

1
Corry P
1 year ago
M
MoniContributor I
asked in Portable speakers
Connecting to Roam via bluetooth from other phone

Hello, I got my Roam speakers set up through Sonos app and can connect through bluetooth. Now, my husband would like to connect via bluetooth from his phone. He is logged in through my Sonos account. Unfortunately, he can connect via bluetooth with his phone ONLY when I am connected first! The moment I upair my device, his phone doesn't see Roam over bluetooth.Is this normal? My husband would like to use it as a regular Bluetooth speaker...Can Roam be connected through bluetooth with another device??? Thank you.

1
Corry P
1 year ago
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kippgcContributor I
asked in Controllers and Music services
System gets stuck at the end of songs

I’m not sure if this is Bandcamp-specific or if it’s just a coincidence that it happens while I’m playing albums from Bandcamp. With some frequency, I will reach the end of a song and then...silence. If I try the controls, the app tells me it can’t connect to the system. I look for speakers and suddenly it doesn’t recognize any, or it will see one or two of them (never in the room I’m actually using). I haven’t noticed it happening when I’ve played things through Apple Music or Amazon Music, but that may just be coincidental. It’s frustrating to have all the speakers disappear when my wifi is still connected! (My router is set to do auto updates, so the firmware is up to date.) Any ideas what’s going on?

1
Airgetlam
1 year ago
S
SebbbbbbiContributor I
posted in Speakers
Orange - impossible to register or update

I spent 2 x 2 hours with the hotline keeping on reseting and reinstalling.After struggling on my own given the poor skills fo the hotline staff, i dicovered that it was a 2 clicks solution:-go on your Orange “My Livebox”app,-go on you Wifi set up where you have the mapping of all your connected devices-and finally “authorize” the Sonos device which was blocked A baby fix that Sonos people are not able to identify...sad!

1
Corry P
1 year ago
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Kri55gContributor I
asked in Home theater
sonos arc apple 4k tv 2022 lg c1 earc no dolby atmos only stereo pcm

I have all these but tidal only outputting in stereo pcm.even albums that should report DA are missing the master recording symbol in tidal.i have an almost exactly the same setup with a beam gen 2 and nvidia shield in place of the sonos arc and apple 4K tv 2022 and everything is fine.any ideas?all help appreciated

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G
1 year ago
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CheleContributor I
asked in Home theater
Projector recommendations for Sonos arc

Recently purchased the sonos arc - disappointed to find out i need to purchase multiple gadgets to make the arc work with my xaomi projector, and run a long cable. So now I'm thinking to upgrade projector. Does anyone have recommendations for projectors with eArc connection (to avoid the extra hdmi matrix)Upward projector (to avoid the long cable)Android OS preferable  Does this even exist? Really grateful for any advice     

1
Corry P
1 year ago
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brock6431Contributor I
asked in Home theater
To set up my Ray

Do I connect the Ray to my tv or thru my stereo component?

1
Airgetlam
1 year ago
A
AaseSteContributor I
asked in Controllers and Music services
connecting with the app

connecting to sonos move for the first time. using the sonos app and it`s requesting a 8 digit PIN that should be found on the backside of my speaker but it´s nothing there. what should I do to process further?

1
G
1 year ago
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Ida MarieContributor I
asked in Controllers and Music services
Notification says "to stop the service will disturb play notifications"

Had to reset the system, because the music kept stopping av skipping to the next song. After this, I get a notification telling me “to stop the service will disturb play notifications” (My translation). I have tried to uninstall the app, update and everything, but the notification keeps coming up everytime I play something. The only way to remove it is to not have notifications at all, but then I can’t play/pause and skip song without going into the app … Any ideas? 

1
Stanley_4
1 year ago
R
Rahul222879Contributor I
posted in Home theater
sonos sub disconnecting from arc

sub gen 3 getting disconnected from wi fi and am tied of resetting the sub.  need some advise…  

1
Airgetlam
1 year ago
Fragments Of
Fragments OfAvid Contributor I
asked in Controllers and Music services
Apple Music - all tracks

Hello Everyone,I wanted to know if you have the same problem, in the Sonos app (S2), I have installed the Apple Music service, when I want to play all tracks, the Sonos app gives the error number 1002.Please let me know.Thank you forward for your feedback.

1
Corry P
1 year ago
R
Rich1234bAvid Contributor I
asked in Speakers
momentary sound dropping on BBC

Hihas anyone in the UK noticed the sound dropping out on BBC1 HD? Hear a lot on the football? Annoying as can’t tell if it’s the channel or sound bar. 

1
Corry P
1 year ago
R
RaulyyaestaContributor II
asked in Home theater
Mando a distancia televisor LG

Buenos días, tengo un problema, tengo una televisión LG C2 DE 77” nueva del año 2022 y no consigo configurar el mando a distancia con mi barra de sonido ARC, hago todo lo que me dice la app pero me pone que no encuentra el televisor, y solo puedo subir o bajar el volumen a través de la app, por que no es posible si la televisión LG es nueva de este año, concretamente de hace 1 mes?Gracias Mod edit:Google Translate (Spanish):Good morning, I have a problem, I have a new LG C2 DE 77” television from the year 2022 and I cannot configure the remote control with my ARC sound bar, I do everything the app tells me but it tells me that it cannot find the television , and I can only increase or decrease the volume through the app, why is it not possible if the LG television is new this year, specifically 1 month ago?Thank you

1
Corry P
1 year ago
K
KJGroove
asked in Speakers
sonos play 5 line in problem

My Play 5 line in is not working, under system settings it shows as connected. It plays through to my connect amp but not on the play 5 or my other speakers

1
jgatie
1 year ago
4
42HighLLCContributor I
asked in Speakers
Sub connections

I have 4 One SL's for music only and just got the Sub. Does the Sub only connect to one of the One SL's or can it be connected to all of them at the same time?When the Sub is connected to one of the SL’s, does it change the crossover of the speaker its connected to but not the other speakers playing or does it know to change the crossover for all that is connected?

1
Mr. T
1 year ago
J
jmbyb5Contributor I
posted in Speakers
Connect Sonos to Nest Doorbell (Battery)

Recently purchased a Nest Doorbell (Battery)One pitfall is not hearing a doorbell ring when someone is at the front door and the push notifications have proved to be unreliable and late notices. Would love to connect one of my Sonos products to the doorbell to have the ring come through the speakers. Is this possible?

1
Airgetlam
1 year ago
L
lionmaskContributor I
asked in Speakers
Static/Whirring sound on Sonos One

I recently bought a Sonos One and Ive noticed that it has a static-like sound. It’s not very loud but noticeable when quiet, it is more noticeable when activating the speaker. The best way to describe the noise is almost like a hard drive sound.Is this considered normal or should the speaker be entirely silent at all times?

1
Airgetlam
1 year ago
P
parker81Contributor II
posted in Home theater
Sonos Arc + Sub + Rears Muting Randomly?

This isn’t really a question, but just wanted to post my random scenario in case it helps save some other Sonos users some time and frustration. I recently ran into an issue where my Arc surround set up was randomly muting, requiring me to back out of the app I was using while watching my TV and start it over again, only to have it happen again with no rhyme or reason to it. My full setup is an Arc, a Sub, two Play Ones, and a Connect with a turntable connected to it through a preamp. The other thing to note is that I have this exact same set up in my living room and in my basement. I have an LG C1 in the living room and a CX in the basement, both connected to Apple TV 4Ks.I assumed the random audio loss had to be because of a recent firmware update to either the Sonos speakers, TVs or Apple TV that was breaking the chain/handoff between systems, so I spent about a week investigating.Then I realized that I wasn’t looking at what the Sonos app was actually showing every time this happen

1
Corry P
1 year ago
S
SallyefContributor I
asked in Speakers
Do others have non stop issues with a multi PLAY 1 system. Mine is disappointing.

Drop songs non stop from various speakers.  I think the software for sonos is under performing.

1
Airgetlam
1 year ago
D
drob707Contributor I
asked in Controllers and Music services
Sonos volume not working with Amazon Music

I just started using Amazon Music Unlimited with my Sonos. No voice control, no Alexa etc. Start Amazon Music app Select Song Change output device to Sonos Music plays Cannot change volume within Amazon Music Go to Sonos app - volume changes Play using Spotify - no problems

1
Corry P
1 year ago
P
PM_8e8Contributor I
posted in Speakers
Sonos SL rear speakers sound going in and out like waves

I have two Sonos One SLs in the back at equal distance and a Sonos Arc at the front connected via wifii and eHDMI. I bought the rear speakers last week. I’m watching a soccer game and the sound in the rear speakers literally sounds like waves. The sound of the crowd comes in and out over the voice of the commentators so noticeably it’s making me nauseous. I had to turn them off. I had a Samsung 5.1.2 surround system and it did not do this.It doesn’t happen only with games. It happens with shows and movies as well. The sound in certain scenes comes in and out in waves and I believe it’s when somebody is talking. Is this a bug? A malfunction? This is terrible quality so far.This is a video that I posted on Reddit and you can clearly hear it.  

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Corry P
1 year ago
M
mosiemollContributor I
asked in Advanced setups
products keep disappearing from app

I had a Sonos Arc+Sub system in family room that was working pretty good (wifi connection). Since I liked the experience, I went ahead and bought 2 Sonos One and a Sonos Move for different areas of the house. I successfully added each to the App (all wifi Connections) and thats when the issue started. I now either see the room that has Arc or the room that has Sonos One. It seems to be random which one is displayed but I am not seeing all of them at the same time.The Wifi system in our house is LinkSys Velop Mesh system. I tried different things including wiring the Arc to the router and wiring the Sonos One to one of the Velop nodes. Still the same issue. I also tried restarting the router but it doesn’t seem to fix the problem. Any ideas? 

1
Ken_Griffiths
1 year ago
C
clutch43Contributor I
asked in Controllers and Music services
Sonos Boost + Fios + Updates = FIOS reboots

Every time I perform an update to my Sonos equipment, my Fios reboots - has anyone else experienced this?

1
Corry P
1 year ago
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