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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26885 Topics
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CashyContributor I
posted in Controllers and Music services
Sonos and Synology NAS

If your music library is sitting on a Synology NAS drive and you are having issues adding the UNC path to your music library in Sonos:If you are using DSM 6 watch this:If you are using DSM 7 read this:http://appletechtalk.com/connecting-sonos-to-a-synology-nas-in-dsm-7/

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C
3 years ago
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MariglennContributor I
posted in Components and Architectural
My Sonos Amp can't be switched on

My Sonos Amp was working perfectly fine just the day before but now it does not have any light. I’ve tried various solutions (as well as the ones listed here) as well as the Sonos Assistant bot but to no avail.My amp is relatively new, bought less than 2 years ago - is this the regular life cycle of a Sonos product?  

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M
3 years ago
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VosabhoyTrending Lyricist I
asked in Components and Architectural
logging into S2 app

I've had some WiFi issues and was logged out of my S2 app. When I tried to log back in the app keeps asking me for the details of my sons account. I've tried deleting the app and reinstalling but it keeps defaulting to his account. Can anyone offer a solution?

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V
3 years ago
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FilippeContributor I
asked in Components and Architectural
Alarm volume not same on all grouped speakers

Normally the alarm volume has propagated to all players in a group that is set to alarm, but this time one player reverted to last level.I sent a diag about 10 minutes after this happened, 884414119 don’t know if this still is valid.

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Corry P
3 years ago
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voltrons_headContributor I
asked in Components and Architectural
Multiple Devices Disappeared

Hi,I woke up on Monday to find 6 of my 8 Sonos devices missing from the app.  All are wifi with DHCP reservations in my router.  Other than an occasional hiccup, the system has been working well for a couple of years now.  I upgraded to S2 a few weeks ago, and things seemed to be working fine intially.I’ve tried:Finding lost devices in the appRebooting all devicesRebooting wifi routerReinstalled the appHard reset one device - App will find the device and provision it, but it disappears once it’s back on the wifiI plugged a couple of the devices in to ethernet and it found them and updated the software, but once back on the wifi, they disappear There are no IP conflicts or anything else I can identify that would block any devices.  All other network devices are working properly.  I can see the devices in my router as connected and they show up on a network scan from a third-party program. I would appreciate advice because I’m out of ideas.  Thanks!

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3 years ago
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CharlesTNTrending Lyricist I
posted in Components and Architectural
Sonos S2 Controller on Mac M1 (ARM) -- Missing Speakers if on Ethernet

This is a “retag” on a discussion I started a few days ago when I knew less than I know now, so the topic title is more succinct.At least for me, I have determined that the S2 Controller running on a iMac M1 (Big Sur 11.5.2) will consistently not load all speakers if that iMac is connected via Ethernet -- although it will often find them if given a couple of hours. Each time S2 is restarted, the app may see different speakers and drop others when the iMac is on Ethernet.I have a cable modem with a single Ethernet output that drives an Eero Pro mesh router system. The Eero mesh units provides WiFi to the house as well as Ethernet input to a NetGear 18 port Gigabit unmanaged switch. A Sonos Boost is hooked to the switch as is the subject M1 iMac --  and before you jump the gun the Boost is the ONLY Sonos unit connection to the Internet; all Sonos components are in “WM:0” mode. There are other Android and Apple products in the house but they run primarily via WiFi. All have the S2 control

9
C
2 years ago
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christopherdunn0Contributor I
asked in Components and Architectural
Sonos sub flashes white light, won't connect to surround sound

My sonos sub, after working perfectly for over a year, started flashing a white light.  I reset it, got the flashing green light, the sub connected to the wi-fi and I was able to have it appear on the app in the room where it belongs.  However, it would not connect to the surround sound.  Any thoughts?Thanks in advance. 

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C
3 years ago
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neilffAvid Contributor I
asked in Home theater
Sonos not recognising Beam HDMI ARC connection using Sky Q box

I have moved house. Previously my Beam was connected to my Panasonic TV via a HDMI ARC. TV sound could be controlled via Panasonic remote, Beam also functioned as a speaker for music. In our new house, my Sonos sysem works fine with the new network. However, we have a Sky Q box connected to the TV via DHMI. Plugged in Sonos Beam into the TV HDMI ARC input. Sonos does not recognise this. Error message is “HDMI ARC not detected”. Tried diferent HDMI cables, turning things ON and OFF, disconnectiing the Sky Q box. Same error message. Any ideas?

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N
3 years ago
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traildogTrending Lyricist I
asked in Components and Architectural
Intermittent Thumping

Intermittent thumping coming from speaker when quiet music is played.  Any thoughts?  I read someone else”s thread with same issue.

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Airgetlam
3 years ago
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samuxxContributor I
asked in Portable speakers
Roam & bluetooth & Samsung S7 = gaps in playback

When listening music via Bluetooth from my Roam, there is about half a second pause roughly every 7 minutes. It is quite annoying. Anyone else facing the same kind of issue or knows if there is a way to fix it?My combo, what I am using is Roam + Samsung S7 phone + Spotify.The issue comes only when connecting via Bluetooth. The same phone + Spotify + any other playback device works just ok. I have no troubles to connect via Bluetooth and connection is stable.

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Airgetlam
2 years ago
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schn0511Contributor I
asked in Advanced setups
2 Sonos systems on one Sonos Account

I currently have two Sonos 1 speakers in our backyard, one on the deck, one on the patio (fully covered) that play together after they were linked in the Amazon Alexa App to play the same music rather than creating a stereo pair within the Sonos app.  This works flawlessly. We are in the process of finishing our basement where we intend to have a sonos amp power the left and right rear in ceiling architectural speakers and utilize a sonos arc as a front left, center, front right and a sonos Sub. Is it possible to run this surround sound system in the basement separate from the two speakers in the backyard, utilizing the same network and same sonos account (i.e. can i create a separate system for this area). I’m assuming that the sub and arc will need to be paired through the network to the amp.  Really just trying to prepare or adjust my plan depending on what is actually possible.  Ultimately, if I’m in the backyard, I want to be able to ask Alexa to play music and if I turn the TV on

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Airgetlam
3 years ago
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landoreContributor I
posted in Home theater
Sub wifi not working, only hard wired works

My sonos sub refuses to connect to my sonos arc. The ARC and SUB are connected on the same network and will only connect to the ARC via hardware via my network and not via wifi.On the about system it says: Warning: Your wireless network will not support the use a sub or surrounds with the sonos Arc 

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L
3 years ago
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pixelpaulContributor I
asked in Components and Architectural
Group volume control issue

I recently bought 6 Sonos One SL speakers. I have the v2 app on an ipad. Overall, I’m extremely happy with the sound quality. However, I have an issue with group volume control. If I significantly increase volume for the living room speakers using the slider, after a minute or two if I look at the volume sliders I find that the living room volume will have lowered back to where the other speakers were. Why don’t they keep their setting? Any ideas?

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1 year ago
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freesterTrending Lyricist I
asked in Components and Architectural
Access Is Denied When Trying to Play TuneIn Station

 I’m getting this error “Unable to play ‘BBC Radio 5 live sports extra’ - access is denied. Via TuneIn.This worked on Saturday. It doesn’t work today The better half wants to listen to the cricket). Currently I’m streaming via the BBC app to the phone via Chromecast in the back of a Play 5. Troubleshooting I’ve done. Other BBC radio stations work via TuneIn - for example BBC Radio 1, 2, 5 Live. But not 5 Live Extra.I’ve tried via Sonos radio. I can find BBC radio channels such as 1, 2, 5 Live but not 5 live Extra.I’m sure there will be some long complicated story about Sonos, TuneIn, BBC Sounds support on other platforms etc etc. It’s just stuff used to work yet it seems to be getting worse and I wanted to vent after a heavy investment in a Playbar, Play 5, 2x Play 1. Sonos support on the phone tried to tell me BBC radio not supported on Sonos Radio. Well how can I get some stations? And then Tune In worked a few days back. Sonos also mentioned I could do this via Apple Airplay but we

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3 years ago
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rowdyruss22Contributor I
asked in Home theater
one for all universal remote

Hey everyone, trying to get a universal remote to work for my tv and beam.  Getting the tv to work was no problem, but the beam on the other hand has not worked at all with it. So I first tried setting the code supplied by the remote manufacturer for Sonos, but that didn’t work.  That’s when I found via google that I should set it up via the Sonos app.  Since I’m using the optical plug, it asks to setup the remote.  So I click through and it says I should just have to peer + volume, but that still doesn’t do anything.the remote was coded to work with the TV, it’s an older plasma so I don’t have an ARC hdmi plug.  Any thoughts on what to do?

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Airgetlam
3 years ago
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RuralistContributor I
posted in Components and Architectural
Options to Upgrade/Replace my Sonos Connect Gen2 & Troubleshooting for Repair

Greetings SONOS forum,My Connect Gen2 is dead only after 3 years of service.  The SONOS support states I can get a replacement for $279.00 since my unit is out of warranty.  My unit factory resets to a blinking white light with occasionally a flicker of amber.  While holding the Play button a distinct Amber light blinks about three times and then white, then cycles.  Prior to it completely not working, the unit starting sending a low background thumping sound and was dropping out.  I would reset it and then it would work for a bit more but then drop out.  Setting aside having my electronic guru fix it (he can), what product will I get as a replacement?  That was not made clear to me.  Another Connect Gen2 or a newer product?  I can upgrade at 15% off but upgrade to what?  Seems odd to me that products only last 3 years.  I can understand software and firmware support compatibility issues emerging fast making things obsolete but hardware like capacitors and power supply components shoul

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buzz
3 years ago
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ChingisKhaan27Contributor I
asked in Home theater
Problems with Nintendo Switch Surround Sound

First time poster here! I've been extremely happy with my Sonos Arc, 2 One SLs for surrounds and Sub 3 as a whole. I've recently realized that I had my setup running incorrectly and was only getting stereo PCM forwarded through my speakers, so I started changing a few things to get the best sound I can. Here's a summary of my setup:TV: LG CX (65") running latest firmwareSonos arc connected to eArc port with HDMI 2.1 cable. Nintendo Switch, PS5, and Xfinity 4k cable box all connected to other TV HDMI ports with HDMI 2.1 cables.Arc, 2 One SLs, and Sub 3 all running latest firmware, as are the connected devices.TV settings: eArc is toggled on, audio is set to passthrough with all HDMI set to "bitstream."When I change the Nintendo Switch to surround sound in its settings menu, there's no audio signal detected at all. Automatic doesn't work either. "Stereo" will pull a Stereo PCM signal only.What's weird is that a few days ago, I left the "surround sound" setting on the switch toggled on, a

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3 years ago
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Mumbo71Contributor I
posted in Home theater
Beam speaker popped?

Hi,Got several Sonos devices including an arc and a pair of ones in my lounge and a beam in my Kitchen, as well as several 1’s in my dinning room and hallway.its the beam that got the issue,When listening to any music with a bassy beat one of the drivers sounds like its popped as sounds distorted, this is a recent phenomenon, so i'm assuming its a blown/popped driver, is this repairable as i dont fancy parting with £399 to replace the whole unit.Ive never used it hard or all that much, as it was my main speaker in my lounge when i lived in a semi detached house and i was mindful of annoying the neighbours, anyone else had this issue?TIANeil

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Xander P
3 years ago
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tomkmContributor II
posted in Components and Architectural
Dropping rooms

I have Connect AMP wired to the router and Play1 and Play3 running in other rooms.All products are still on S1 app.Very regularly i loose Play1 or Play3 but never Connect.If i try to add new product S1 App never finds the product, but after a while the speaker would appear on its own. It is annoying because it generally happens when i need/want to use it.I am thinking it might be linked to S1 vs S2 and product updates.Can i run Connect AMP wired and on S1 and Play1 & Play3 wifi only on S2?Do i need two separate accounts or can use same account/login to both apps? Can i then link my Spotify to both S1 and S2 at the same time? thanks for help

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Airgetlam
2 years ago
E
enGageTrending Lyricist I
asked in Components and Architectural
Manual Speaker Test/Level Adjust

I received my Amp yesterday.  I have it powering two Polk 80F/X-LS in-ceiling speakers for surrounds.  The rest of my setup is an ARC and Sub.Does Sonos have a test tone feature yet?  In receiver-based setups, one can always generate a test tone on a channel-by-channel basis and, if desired, set the speaker level using a sound pressure meter.  I use the test tones to make sure everything is connected and then after running room correction software (Truplay for us), I run the test tones again with a SPM to make sure the levels are reasonable.I think the answer to my question is NO, but SONOS, are you considering this feature for the future?

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3 years ago
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samstep1974Contributor I
posted in Components and Architectural
Constantly blinking white, no factory reset successful

HI. My Ikea Symfonisk, after a power outage, the led is constatnly gast blinking white. I tried to perform factory reset, no success. Tried several times. Nothing helps to boot it and, just constant fast white blinking. Have 2 Ikea Symfonisk and only one of the failed, right after a power outage and return. I think that another way of hard \reset should exist, besides the pluging the power cord with held play button.I start thinking that the device has failed due to malfunctioning. I submitted diagnostic report with number: 1575565384, 3 hours ago. Any help is appreciated. I live in Armenia, and sending back the item to the States is not feasible. I purchased it online form the US Ikea.

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buzz
3 years ago
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JuleeContributor I
asked in Portable speakers
Compatibility

Will SONOS Roam connect to Samsung Tablet - Galaxy

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106rallye
3 years ago
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Kambot9000Contributor II
asked in Advanced setups
Precise Location / UWB Chip in Sonos One?

Hi there —Does the precise location of the Sonos unit get saved after set-up and during use of my speaker? Like exactly where it sits in my room relative to my phone that’s controlling it? If so, is this able to be exposed as a Sonos Developer who is prototyping an app?  My phone is UWB enabled. I’m just curious if the location of the speaker is able to be referenced for advanced development usecases.  Thanks everyone!kam   

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K
3 years ago
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phairphairContributor I
posted in Portable speakers
Using Roam for ThinkPad speaker

I recently switched from using a Move for my external laptop speaker to a Roam to save space on my desktop.The Move always connected seamlessly and automatically with my laptop as the default audio regardless of whether the laptop had gone to sleep or was shut down and restarted. As long as the Move was on and in Bluetooth mode, it connected automatically.On the other hand, the Roam disconnects every time the laptop goes into standby, so I have to manually re-connect through the Windows 10 settings interface several times a day.I haven’t found settings I can tweak to fix the issue either in Windows or the Roam….I’d appreciate any thoughts on solutions to get the Roam to connect automatically via bluetooth as the default speaker just as the Move would. Thanks!

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P
2 years ago
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MuthContributor I
posted in Components and Architectural
Sonos speaker volume increases randomly during song and songs will start from the beginning after midway. Is there a fix?

Sonos speaker volume increases randomly during song and songs will start from the beginning after midway. It seems to only do it on our Pandora account. SiriusXM and Spotify accounts don’t encounter this issue. We use many Ones (Gen 2) that are all connected to ethernet. Does anyone know what the issue might be? I sent diagnostics with conformation # 1663762162. Thanks,-Brandon 

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M
3 years ago
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