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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26845 Topics
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Billybluz54Contributor I
asked in Controllers and Music services
album art

My album art in my library disappeared after update. How do I get it back?

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4 months ago
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cb2367Contributor II
asked in Home theater
Audio synchronization issue

I've got two systems. System one: LG TV (LG65SK9000PUA), Arc, and two Era 100. System two: Samsung TV (uncertain on the model) with an arc, and a firestick.On system one, the audio is behind. TV audio sync slider is all the way to the left. I've restarted the DirecTV stream device (Gemini Air which is a Chromecast like device). So far, nothing has fixed this. Upon searching in the forums, I've found numerous posts about this particular issue.I did a chat with support, but that didn't accomplish anything. I mentioned the posts in the forum about this issue. The audio on system one is always out of sync regardless of whether I watch TV through the DirecTV stream device or use the DirecTV app on the firestick. No problem with watching TV on system two. At this point, I've reached out to DirecTV who has supposedly refreshed things on their end and had me restart the streaming device several times. Nothing changed with that, and I've reached out to Sonos support and nothing has changed on t

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3 months ago
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FrankMusic77Contributor I
asked in Controllers and Music services
New app doesn't recognize that I'm playing from Spotify

I just updated the new app.  I used to find music on Spotify, play on my Sonos system, and then in Sonos I could control volume.  Now Sonos won’t acknowledge that I am playing music from Spotify, instead still showing what was playing before.  Help please.

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4 months ago
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TyjamesContributor I
asked in Speakers
Beam Gen 2 Optical disabled after app update

Updated the App Yesterday knowing I’d have some issue,  but what I’m experiencing doesn’t seem to have been posted. My Beam connects to an older TV in our bedroom which only uses Optical. After the update it stopped playing audio from the TV, I resettled the beam, and did a reconnection, and it says it longer connected to the tv. I’ve unplugged the cable, tried a different HDMI… still unable to connect. The beam itself can pair to the system, so I’m able to play audio from it. But disappointed the app has broken the only reason we use our beam… for watching tv.

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4 months ago
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humbertoverduzco82Contributor I
asked in Speakers
how to disable an old app alarm

I updated  the  Sonos  app,  and  now  i have  an alarm  every night at  12 am.  This  alarm  does not appear  in  the new app  and  i am not  able to disable it.  Does  somebody know  how  to disable it  if it is not  in the new  app?  thanks  for your help 

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4 months ago
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CrabbyContributor I
posted in Controllers and Music services
Missing Playlists

Hi, I just updated to the new app today and now all my Sonos playlists are missing?

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4 months ago
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zeegeeContributor I
asked in Controllers and Music services
Qobuz - some areas not showing content (Playlists, Fav Artists)

After updating Sonos app on Android phone, for Qobuz, Playlists do not show up in the app; also, Favorite → Artists do not show up in the app.On my MacOS app, those areas show up fine (I’m being asked to update that app too but I’m holding off). 

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4 months ago
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RFosContributor I
asked in Speakers
All iOS apps playing audio through Sonos speakers. How do I turn this off?

Since the recent update all my IOS apps are playing audio through my Sonos speakers. I do not want this. How can I turn this off???

2
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5 months ago
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Dan.WillsContributor I
asked in Controllers and Music services
clarification on recent NAS library issues?

yesterday coinciding with alerts to upgrade to 80 apps, my Sonos system will not connect to my NAS library.   “access to//RT-N66R/iTunes denied”library is hanging off an Asus router USB/SAMBA using SMBv1, which some threads are saying is now not supported.before I go out and buy a new damn router to fix this, can Sonos clarify that this DID recently/suddenly change (with no warning)?thanks 

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4 months ago
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SoundDecisionsContributor I
posted in Controllers and Music services
Is it safe to upgrade the Sonos Controller for Mac?

Sigh,Is it safe to upgrade the Sonos Controller for Mac?I am using Version 16.1, Sonos S2, Build 78151030 that stills gives me access to editable Queues and local Music Library control. But I fear that any false move will jettison those abilities?Would it be asking too much to ask for a list of changes you will be implementing on each successive Update now that we have had a taste of your surprises?Thanks,David

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2 months ago
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ThudpuckerContributor I
asked in Controllers and Music services
Amazon music

After the recent Sonos update it now only plays the same songs over and over from Amazon Playlist. I've over 1200 in it and Sonos now just plays the same 20-40 repeatedly.When viewing what's playing in the list through Sonos it now no longer loads information. Is this getting fixed? 

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Corry P
3 months ago
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UniqueowenContributor I
asked in Speakers
change wifi network

I changed my WiFi network but could not connect my Sonos one speaker to the new network. I followed the instructions to do a factory reset twice. Both times I was told that the reset had worked and the device was connected to the new network. However, there are on devices recognised in my app. The instructions were to switch the deice off and back in to recognise the device but this did not work. Extremely frustrating! Can anyone help. 

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3 months ago
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tony668Contributor I
posted in Controllers and Music services
music library

Why can't I add my music library, in the updated app? It's not an option in manage my content.

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3 months ago
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S0L0M0NContributor I
asked in Speakers
New Sonos Subs Not Connecting

Just bought 2 subs but neither are connecting to an established system. The subs are connecting to WiFi but will not connect to a room. Living room is an Arc, sub and 2 SL's. I've tried with and without Ethernet. I keep getting a message that it won't connect and to check the power and network, but nothing in my house is having connectivity issues. I've rebooted the subs and arc and router multiple times and I still get the same issue. I sent diagnostics in, the number is  Can anyone help? I spent 2 hours so far trying everything and am extremely frustrated. I even tried to connect it to a pair of SL's in another room and get the same error. I'm using a Deco XE75 mesh system if that helps. No issues on any other Sonos devices. *Moderator Note: Removed Diagnostic Number*

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4 months ago
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AggieKnightContributor I
posted in Controllers and Music services
Turning off ads in the new Sonos App

How do I prevent your application from advertising to me? I have “in app” deselected for notifications in My Profile but this does not prevent advertisements when I log into your app to control my speakers.  Not a big fan of the new app’s design in general, but it's unacceptable to get advertised at.  

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4 months ago
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RyanSmithContributor I
asked in Components and Architectural
Variable Output Option for Sonos Port no Longer Available Since the Latest Update

I am no longer able to set my Sonos port to variable volume output since the new software was updated. Where can I locate this to be able to change the port to variable volume versus fixed volume where it is currently at?

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4 months ago
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RnclappContributor I
asked in Home theater
Dolby Atmos and Artex Ceiling

Considering upgrading Playbar to Arc but I have an Artex ceiling. Will I benefit from Dolby Atmos?

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Stanley_4
4 months ago
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flying pencilContributor I
asked in Speakers
Pairing existing speakers to new wifi network

I just bought my own modem/router instead of paying the cable company rent for theirs.I cannot figure out how to connect my two Play 1 and one Play 3 speakers to the new network. The Sonos help pages say that I must do a factory reset but I can’t figure out how.Someone please help. 

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4 months ago
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HootchContributor I
asked in Controllers and Music services
I cannot play Apple music on the Sonos App form iphone 11

I cannot play anything from Apple music. If I select one of my playlists all the music is there I can play any song but the songs keep shuffling to other songs in the playlist after 10 seconds of nothing and nothing ever plays.I can play Amazon music no problem, I can play Sonos radio no problemI have removed and re-installed Apple music, I have changed it from my primary streaming app to secondary. I’m at a loss and trying to get Sonos support… Good luck. The Sonos Support chat function keeps telling me all Support for Chat is too busy so it links you to call Support. Sure… Told that there is a 75 minute wait time. A call back feature would be nice.

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3 months ago
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Back to the old s2 appContributor I
asked in Controllers and Music services
s2 app back

I want to go  back to the old s2 appThis is missing to much  I am in the state to sell all my sonos ! And that is really true     

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4 months ago
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NiksaContributor I
asked in Headphones
Sonos ace connectivity

Is it possible to connect 2 pcs of Sonos Ace  to Arc? 

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4 months ago
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MissionspartaEnthusiast II
asked in Home theater
Speakers finally back online and now this

After days of the app telling me my speakers weren't on the network, they finally have shown back up. But now my Living Room, which is set up as a Home Theater system (Arc, 2 300's, and Sub) will play tv sound alway a through the Arc and sometimes through the 300's and Sub, but always shows the living room as music. Anyone know why this junk app now won't treat that room as a theater like it always has and insists it is looking for music? I'm sooooo sick of this. $3k of speakers in this house and 80% of the time they don't show up on the system since this app update and when they do show up, something major is messed up. Over 5 hours on the phone (half of that on hold) and they want to insist it's my router even though the setup worked mainly fine for years before this update. 

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4 months ago
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lornawallaceContributor I
posted in Controllers and Music services
new sonos app

I open the app - it's greyed out except for services. YouTube music is completely non-functional, no connection at all. I've got a pinned collection which is no longer accessible and I am unable to delete it!I really hate what you've done and have no idea why you've done it! I want to go back to S2 please!!!

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4 months ago
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User186917Contributor I
asked in Controllers and Music services
Tidal on new Sonos App

Soooooo, maybe I’m the only one that can’t figure this out but, how in the heck do you play “all tracks” in your collection? I must be missing something.Also, this is potentially the worst app experience I have ever had in my life.  If this isn’t fixed like pronto I’m moving my 11 zones and 29 Sonos products into the dumpster although it may be tough because it is on fire at the moment with this dumpster fire of an app.@Sonos - wow.  This is horrific.  You guys should be embarassed.

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Bumper
4 months ago
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Jace70Contributor I
asked in Home theater
sound glitches intermittently

I have a simple system with a Beam G2 and two Era 100’s.Since the latest App update it has been difficult to get the speakers to connect again and when they are working they intermittently cut off and the sound profile changes (sound comes from only the sound-bar and the the rear-speakers and then back again).I also seem to have lost the option of switching to night mode and speach enhancement… 

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4 months ago
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