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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26291 Topics
R
RosettiContributor I
asked in Speakers
Can’t listen to Spotify on two speakers and speakers appearing alternatley in system

I have two One SL speakers (Living Room and Bedroom) and up until today have been able to listen to Spotify on both at the same time. Now all of a sudden I can only select one or the other. I can still listen on both speakers via the iPhone Music and Podcast apps, the problem is only with Spotify (a service you have to add - could this be part of the problem?)I opened the Sonos app and only Living Room was showing in the system, and it couldn’t find Bedroom to add it. I messed around rebooting and connecting to another speaker in Spotify then noticed that my system was now showing Bedroom only, Living Room was gone. This has happened a few more times as I’ve gone through various troubleshooting methods (pressed the button on the back of the speaker, rebooted my router) - each speaker alternates showing in my system, and it doesn’t seem to to based on which is connected to Spotify. Right now I’m connected to Bedroom and it will play, but Living Room is the one showing in my system. Why

1
Jamie A
1 year ago
J
Jw121Contributor I
asked in Portable speakers
multiple roam connections

Is it possible to play through more than one roam speaker at the same time?

1
melvimbe
1 year ago
J
J. AuerContributor II
asked in Controllers and Music services
S2 App Pops up on my Mac screen after being closed

Mac any OS version -When I change something on Sonos ...e.g., volume, then close the app, in a few seconds it pops back up on my screen. Would love if it NEVER happened again. 

2
Airgetlam
1 year ago
B
BadgererContributor I
asked in Controllers and Music services
Room lost from S2 on single device (two other devices still have room)

In the S2 app on my iOS device (which has had no recent OS or app updates) my main room, with Beam Gen2 and two One SLs as surrounds, has disappeared. My other room is working fine. On both my work iOS device and wife’s Android device I can see the room and play music through it, likewise it is working fine as soundbar for my TV. I found older posts saying lost rooms could be WiFi/router related but that doesn’t make sense given that other devices are fine.I powered off the Beam and it showed up in the app as disconnected, so I would have to reset everything to get it added again. I can do this if absolutely necessary but it seems weird when I have two other devices which can see the room fine.I have rebooted my phone and deleted and reinstalled the app and it made no difference.Has anyone had similar experiences or have any advice other than to reconfigure? I’m happy to keep this broken for a while if it helps with troubleshooting as it’s still working fine with other devices.

2
B
1 year ago
T
TwmpathmeContributor I
asked in Controllers and Music services
Fail to connect to controller

Si system. New W11 laptop. Controller says can’t connect to Sonos.  More options, connect to existing system. Finds system but press done and goes back to sorry etc. Tried everything including re-installing Sonos. Can you help please

7
controlav
1 year ago
D
DrewKrs27
posted in Home theater
Adjust the volume of a GROUP through Soundbar

I bought my Sonos system specifically to make a home theater setup and almost never listen to music in the room they are set up.The ONLY way to link more than just 2 speakers to the Sonos Soundbar is by linking them together wirelessly as a GROUP instead of connecting them as an external sterio-pair. (You COULD have 1 connected as a stereo-pair & 1 on its own & link them as a group but since you would have to forfeit individual influence over the volume of the attached set & they are not completely centered anyway, that seemed counterproductive in my particular situation)Once I manage to get the tuning & volume lined up how I like, they actually work well. TRUEPLAY doesn’t work in any sense, the speakers I could successfully turn it on on actually ended up sounding terrible. Overall, Once I got it how I liked, it worked well.The ISSUE I am facing is that I can’t keep them in sync. The remote/ir only influences the speaker that’s attached to the TV directly & I’m ove

20
V
6 months ago
L
leonroyContributor I
asked in Components and Architectural
Sonos Airplay totally broken when Airplay password is enabled

Whenever someone enables Airplay Require Password on the Apple TV or in the Apple Home app every Sonos speaker in the house blocks itself from receiving an Airplay stream and asks for an AirPlay Password.Airplay works fine to Apple devices but not to Sonos devices once the password is enabled. Disabling the AirPlay password on the Apple TV or Home app has no effect on any of the Sonos speakers. They still ask for an Airplay password.The only thing which seems to fix the issue is resetting each Sonos speaker one by one.Anyone experienced this problem? (I’ve tried calling Sonos but keep getting disconnected case number 04688582 / diagnostics 726588139)

7
106rallye
1 year ago
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BeatrixWestContributor I
asked in Advanced setups
Setting up Port with old wired system

I purchased two Roam speakers to use with my existing speakers, CD player, record player, receiver and a Bluetooth transmitter. Unfortunately the sound lag between the old wired speakers and the Roams was unacceptable. I gather this is because of the Bluetooth connection so I have upgraded to the Port but I am very unsure of the best way to connect it to my system so that I can listen to my CDs and vinyl using both the wireless speakers and the wired speakers connected to the receiver at the same time.I have tried plugging the RCA plug from the audio out on the receiver to the audio in on the Port but I'm pretty much just shooting in the dark at this point and there was still a latency problem. I’m attaching a diagram of the wiring set up with model numbers. Any advice on what plug should go where or if I need to get a RCA splitter too? Thanks very much. 

5
buzz
1 year ago
R
RClingContributor I
asked in Controllers and Music services
Sonos & Pocketcast

I’m having problems playing certain podcasts through Pocketcast. I’ve tried reconnecting several times. It’s only certain podcasts.  Is anyone else having issues? The apps that I’m referencing play fine on the Pocketcast app so  it doesn't seem to be an issue with Pocketcast. Is Sonos blocking certain podcasts because of politics or subject matter?

25
S
5 months ago
R
RMJ_AIAContributor I
asked in Home theater
Sonos keeps disconnecting HDMI Arc with LG TV and reverts back to TV Internal Speaker

I recently purchased a Sonos Arc soundbar with Gen 3 sub and two Sonos One surrounds.  Connected to LG Model 49LJ550M TV.  Didn’t sink together initially, but finally got thing to connect.  Problem I’m having is after about an hour or so, the sound switches back to TV internal speaker.  The only way I have found to reconnect is to unplug the TV and then plug back in to power.  I love the Sonos sound, but the constant disconnection is driving me bonkers.  Anyone else having this issue?  If I can’t find a solution, I think I will return and try to find some other system that is more stable.  Help

2
R
1 year ago
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BruhzerContributor I
asked in Speakers
Help

Bonjour, alors voila j explique mon problème : J’ai une paire de Sonos One, mais je n’arrive pas à les connecter avec mon vidéo projecteur que j’ai eu récemment. Pour info le vidéo projecteur que j ai en ma possession est un Xiaomi Comptact smart projector 2 ( ce n’est pas le vidéo projecteur de compétition, mais pour une chambre c’est pas mal ) mais le bémol sur ce projecteur c’est que je n’ai qu’une prise Jack, une sortie USB A et également une sortie HDMI, mais aucun moyen de connecter par la prise optique. Je ne pense également pas que la sortie HDMI du vidéo projecteur soit compatible Arc.J ai de plus une Xbox série X donc est ce que je peux passer par l intermédiaire de celle ci ?En tout cas si vous avez des solutions c’est avec grand plaisir 😅 Moderator edit:Google Translate-Hello, so here I explain my problem: I have a pair of Sonos One, but I can't connect them with my video projector that I recently had. For information, the video projector that I have in my possession is a

3
Corry P
1 year ago
C
cheakypeakContributor I
asked in Components and Architectural
Sonos connect - slow white flash, factory reset fails

HelloI have a Connect, was fine a few months ago but has been off for a while. Turned it back on, just flashes white light slowly (around 10 secs on, 20 secs off). Tried factory reset, plugging into router.  Nothing changes.Is it a lost cause?

2
J
1 year ago
D
DashoContributor I
asked in Speakers
Sonos connected to router with ethernet cable

When I open the app, it only wants to connect wirelessly.  How do I bypass that step?

1
Airgetlam
1 year ago
J
jspmorrisContributor I
asked in Speakers
Arc Volume Dropping

The volume on my ARC keeps randomly dropping to a very low level. When I raise it, it drops again. Seems to happen more frequently on 5.1 sources. My Arc is connected to my 4K ATV viewing on LG OLED TV. Thanks for any help.-Jeff 

5
Ken_Griffiths
1 year ago
M
MancBillyContributor I
asked in Speakers
Connecting tv AND turntable via line in on Play:5.

Does anyone know if this would work?  I’ve got 2 x Play:5s set up as a stereo pair. One on the left next to a turntable, one 3 metres to the right next to my telly.  The turntable is to be connected to the left side speaker via RCA to line in. I’m wondering if I could connect the tv similarly to the right hand speaker at the same time.  ps sorry if I’ve posted this incorrectly in the forum. 

10
Airgetlam
1 year ago
S
SeriouslyZonosContributor I
asked in Controllers and Music services
Wrong Song And Artist Listed in Sonos App Currently Playing

The title is fairly self explanatory. The Sonos app has been an infuriating piece of software to use. Between trying every available voice assistant and being disappointed by all of them I settled on Amazon music for it Dolby Atmos collection.  The Amazon music app is also horrendous. More so than the Sonos app because instead of interfacing with the Sonos app properly and passing the information to my Arc, it casts it which strips the Dolby Atmos data and plays the songs in plain stereo. My work around has been to create Atmos playlists in Amazon music that I access through the Sonos app. The only downside to this has been that for some reason the Sonos app doesn't display the correct song playing. It displays the first song I choose from a playlist and keeps that band and title across all songs being played. 

3
Airgetlam
7 months ago
D
DarkmoonContributor I
asked in Controllers and Music services
Add user member to system

How do you add an additional user to an existing Sonos system so they can play their own music library on the system? Sonos System 1 -  I’ve googled and the instructions aren’t correlating with tabs

3
C
1 year ago
P
ProUSAConstitutionTrending Lyricist I
posted in Home theater
Sonos Arc value or lack of

I just hooked up and finally got the Arc working. in my opinion, unless I am missing something the Arc is in NO way worth $900!My Arc only displays 5.1 in the S2 app NOT ATMOS!One of the multiple seemingly all foreign( I mention foreign due to our language differences and therefore difficulties of communication) Sonos employees I tried to get the Arc working with , said ATMOS is just marketing and no different or better than Dolby Digital 5.1. I am seriously thinking of returning the Arc and buying some self powered Yamaha HS8 studio speakers for $800. In my opinion the the dynamics, sound quality, and overall enjoyment will be far superior with 2 quality self driven studio monitors. For less $.Prove me wrong?What do you think is a better way to go for the $900 usd. I’m just trying to be honest and factual. All productive comments are welcome!No BS or propanda please. Thank you and best wishes to all. 

65
O
1 year ago
A
AVSContributor I
asked in Controllers and Music services
Iphone app keeps losing my system

I used Sonos 1 for years and never had a problem with the app.I upgraded to Sonos 2 last summer and the app needs to be reset every week - it’s really annoying.It says it can’t find the system, then the diagnostic finds it, then it asks me to switch the port and the speakers off and switch them on again.I’m using an iPhone 11 - the app my 6 year old iPad doesn’t seem to have the same problem and can always see the speakers - I’ve restarted the phone and the problem persists so I don’t think it’s the phone that’s at fault.Some times the app then just finds the speaker an hour later - even though I did nothing - just gave up - another reason I think t’s the app not the phone.Any ideas ??

5
Airgetlam
1 year ago
F
furacaoprProdigy II
asked in Controllers and Music services
Sonos Favorites: Requested operation failed. Please try again

Hi, I have a lot of Amazon Music stations saved to my Sonos Favorites, which is my to-go place to stream music at home. Eventually, when I choose one of stations I get this error message: “Requested Operation Failed Please try again” and the station won't play. It's completely random, occurs once every week / bi-week / month and affects one or a few more stations each time.There's a workaround for that: I have to remove the station from the Favorites, search for it again and add the station to My Sonos. But it shouldn't be like that, I'm getting tired of that and I believe it should be fixed.I guess Amazon randomly changes the links to some of their stations and then my Sonos Favorites keeps this broken link. If this is the case, could someone from Sonos escalate the issue and have someone ask Amazon Music to stop doing that, please?If internally you have access to my Sonos Favorites, there's one station there currently with this issue. I'll keep it there like that so you can have a lo

8
Corry P
1 year ago
G
GingergingerContributor I
asked in Components and Architectural
Music keeps stopping but only on the Amps

We’ve got several Sonos products, most of which work fine.In 2 rooms with an Amp with ceiling speakers, the music randomly ‘mutes’/ stops whilst the other Play units carry on. It’s not for long & then they join in againAlso, in other rooms with AMPs, the speakers won’t play over a certain volume for prolonged periods.Thank you in advance

4
G
1 year ago
M
Manu86Contributor I
asked in Home theater
Sonos Ray - Stuttering Audio Optical

Hi,I have the following configuration:Sonos Ray Apple TV 4K Sony TV KD55AG9BAEPLinked with optical cable.THe audio is slightly stuttering during playback of audio dolby digital / atmos, but enough to be completely annoyingThe TV is setted up to output Dolby Digital Plus. No issues detected when playing sources with stereo 2.0 soundsI have tested:Doing the plug/unplung process Setting up the TV to PCM outputNeither fixed the problem

6
Corry P
5 months ago
Shaun's arc Kopervik
Shaun's arc KopervikContributor I
asked in Home theater
arc app

New to Sonos, set up the arc as per instructions, everything seemed to be working, using my remote to turn volume up and down, logged into the app everything seemed ok , until I try and adjust the EQ or height, or night time control and the voice enhancement none of these work. I'm running the correct WiFi networks mobile and arc connected to the same network. I'm using a xomi tv box. Please help. I'm in Norway.

3
Corry P
1 year ago
K
KaterinaKaterinaContributor I
asked in Controllers and Music services
Youtube

Hello, I bought a Symfonisk from Ikea. Unfortunately, I can't play YouTube music in the Sonos app. I have a premium membership and it still says "No withdrawals available" or “Cannot browse music”.Don't know where the problem is?Thank youCatherine

1
bockersjv
1 year ago
B
BPietersContributor I
posted in Advanced setups
Play 5 gen 2 only base tones after overvoltage repair (Power on failure)

For anyone reading along here, please note that this is a very bad idea for a number of reasons, the most important being:1: It’s dangerous, potentially resulting in serious injury or death. Please do not open the speakers, as they can still carry a charge despite being powered off / unplugged.2: You are breaking your warranty: Sonos Terms of Sale3: Sonos can’t help you fix it.Hi, I had destroyed my sonos play 5 gen 2. I made a mistake which caused power supply of 400V.Then I found the very usefull youtube video explaining met how to repair.The 3.15 A fuse and the varistor where dead. After replacing them the speaker was able to power on.But the sound is not well. It produces almost no mid and high tones. I have disconnected the three base speakers and found it does give a little bit of mid and high tones. All three speakers are working. But not at normal levels. Does anyone have a next step for me? Or can I buy the complete repaired board somewere?

0
B
1 year ago
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