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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26858 Topics
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Marc_11Contributor II
asked in Advanced setups
Pioneer Elite receiver and Works with Sonos

Hi, I watched the Youtube video explaining the steps to setup a Connect with an Elite compatible receivers. I understand in the steps that you have to select the Elite zones you want the music (main - zone2 - zone3) QUESTION: If i need main and zone2, will it show in the Sonos app as two different zones that i could power on independently, like if i had two Play Ones? I don't need to play different music because it is an open erea but i want to be sure that i can select the main or the zone2 or both (group) exactly the same way it already works with Sonos gears. Want to avoid using Pioneer app to power on zones. Thanks,

2
Chris
5 years ago
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mgbatorContributor I
asked in Advanced setups
iPod dock functionality discontinued: alternative set ups

I have a dock and iPod classic running in a multi room setup (3 Connects + Playbar and some scattered :1s). When the dock stops working (as per 9/13/18 Sonos email), I guess I’ll hook it into a Connect via the line in. A few questions for this with more knowledge than me (everyone). I’ll lose visibility of what’s playing and control of the iPod through the software? Does it matter which Connect gets the Line In? All will be able to see it? If I dock the iPod in a DAC bypass dock (Onkyo), run the digital out to a stand-alone DAC, then DAC-out to the Connect, am I just D-A-D-Aing the signal? (I don’t want to get into a DAC debate here, that’s well covered elsewhere, please, I’m just trying to understand the signal path). Don’t see any reason to convert the signal multiple times...but I do like to bypass the internal DAC in the Classic. Sorry for the newbie questions, help appreciated.

4
B
5 years ago
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Jack-JackContributor I
posted in Speakers
Play One not connecting

My sonos one is not connecting to my network. I have tried connecting it directly to my router as well to fix the issue, without success. I have two other play one's and a playbase, which are connected to my wireless network without issues. Can I solely reset the troubled play one, or do I need to factory reset all my Sonos speakers? Or is there troubleshooting technique I can use to fix the troubled play one. Thanks!

10
S
6 years ago
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D26redContributor I
posted in Advanced setups
Options for bad WiFi

Hello, I recently purchased two play 1 speakers and so far they’re great. One is placed in the living area and one is in the bedroom. They’re set up as standard connecting to my WiFi router. The WiFi is kinda spotty in the bedroom. The Sonos speaker in there connects to the network 90% of the time. The problem comes when I try to use the Sonos app and my phone and other devices can’t stay connected to the network therefore I can’t control the speaker. I had tried a powerline wifi extender by TP Link and mirrored the SSID and password however the app would frequently lose connection to the speaker when on the extended network. I know this isn’t a supported setup so no wonder it didn’t work. I was looking at mesh WiFi systems. Would this work to extend the WiFi to the bedroom so I can access the sonos app? (presumably boosting the signal to the sonos as well for the odd time it drops off the network) I’d like to avoid getting a Sonos Boost as the connection between the ro

5
Stanley_4
6 years ago
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Argo0820Contributor I
asked in Advanced setups
Was I hacked?

I received a phishing email after I started using Radio by TuneIn through the Sonos app. It stated I had a trial for 1 week and then I would be charged $34.99 per month. When I clicked on the review/Cancel link, it asked me to log into my Apple ID. Then it stated I had to Unlock my account, and then enter all kinds of information from SSN to driver license, mother's maiden name, you name it. Has anyone else experienced this? I reported this to Apple. But I feel this is a Sonos problem.

4
buzz
6 years ago
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halaifyouhearmeContributor I
posted in Advanced setups
Generic Router Settings

Just wanted to know what most people router settings is. I recently opened advanced wireless settings on my router and most items were set to automatic. Request you guys to post a screenshot of your advanced wireless settings so I can sync mine. I use a D-Link dsl g225. I browsed all its settings and nowhere did it show it has STP features. I heard most people talking about how the STP feature helps with smooth playback.

12
Airgetlam
6 years ago
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dseaseContributor I
posted in Advanced setups
Volume Control with 2018 LG OLED 77" C8 with Magic Remote and AT&T U-Verse

I ma not able to configure my stystem to control the volume of the Playbar using either the Uverse Remote or the 2018 LG Magic Remote. I have seen the response that the 2018 Magic remote does not have IR capability and that the only solution is to invest in a Sonos beam system. Seems like a very expensive solution after already investing in the Sonos Playbar. Surely there is some more economical solution then starting over. Please give me some options... is their a Sonos product that can take the non-optical audio output from the TV which is volume controlled and send it to the Playbar and Base?

2
D
6 years ago
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sparkymark75Enthusiast I
posted in Advanced setups
Access Sonos from a different wireless network

I have a Ubiquiti Unifi setup at home with multiple VLANs and wireless networks. All of my Sonos speakers are connected to the IoT wireless network (which in turn is associated with the IoT VLAN). My phone and laptop are on another wireless network, called Home (which is connected to the main LAN). I have firewall rules in place to block cross-VLAN communication but I do allow devices on the Home LAN to communicate with the IoT VLAN (the connection has to initiate on the Home LAN). Obviously when I open the Sonos app on my phone, it can't find any devices until I connect my phone to the IoT wireless network. Is there any way for me to get this working so that I can use the Sonos controller on the Home wireless network with the Sonos equipment on the IoT wireless network?

6
J
6 years ago
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lajz99Contributor I
posted in Advanced setups
Planning in-ceiling system w Sonos Amp

I am currently in the process of building a house and am planning on using 8+ Sonos Amps to power my in-ceiling and outdoor speakers. I will also have Playbars on all of the TV's in the house. All amps will be housed in a rack in the basement and will be powering Monitor Audio C265IDC speakers in the following "rooms" - Kitchen (2 speakers) - Morning Room (2 speakers) - Library (2 speakers) - Dining Room (2 speakers) - Basement Bar Area (2 speakers) - Basement Open Area (4 speakers) - Basement Play Room (2 speakers) - Outdoor Patio (4 speakers TBD) [b]Does anyone else have any similar plans?[/b]

5
L
6 years ago
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Nic_BonContributor I
posted in Advanced setups
Spotify skipping in the middle of songs

763076029 Spotify music skips to next song before it ends

6
jrmclaughlin
6 years ago
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rotundContributor III
posted in Advanced setups
how to play whats on my android phone?

Is there a way of playing whatever is playing on my android phone, via my sonos system? Things like BBC iplayer, bbc podcasts, youtube? Loads of radio shows just aren't available on stitcher or the radio section. Cheers Chris

5
gmasy
6 years ago
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gutt3dContributor I
posted in Home theater
Connecting Playbase via switch (hub) not working

A brief guide to my setup. I've got an Ethernet cable going from my router (Asus RT-AC3200) down to my lounge. From there, it connects to a switch (Netgear GS108Tv2). The switch then hooks up TV, Amazon FireTV, Blu Ray player, Logitech Harmony hub, a CD player, and a computer. And - ideally - my Playbase. And then I have a pair of Play:1s which I want to use as surrounds. I've had my Playbase since initial release (2017 Q1, I think) but even when I first set it up I struggled to get it to work from the switch. It turns out that I went with a wi-fi set-up back then, and all was more or less fine (one in a while I would need to reset my controller, but not frequently enough that it was a cause for concern). Yesterday, however, I had some problems - the surrounds dropped out, and I struggled to get them back. This happened twice in the space of about an hour - I submitted a diagnostic, and while the problem wasn't immediately apparent to Support, they pointed out that the 5GHz

10
Ken_Griffiths
6 years ago
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Sebago0627Trending Lyricist I
asked in Advanced setups
Oticon TV Adapter 3.0 With Sonos Playbar and Sony 4k HD TV

I am trying to connect Oticon TV adapter 3.0 (Hardware wireless Hearing assistant) to Sonos Playbar while attached to my TV SONY XBR930. Oticon can connect to components by either TOSLINK (Optical Audio, RCA, and Mini jack adapter to RCA. I am unable to get both Oticon to feed hearing aids while Sonos plays at the same time. Anybody?

15
G
6 years ago
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mmurphy10120Contributor I
asked in Advanced setups
Mono sound from Connect Amp

Is it possible to produce mono sound (not stereo) from a Connect Amp? My house has existing in wall/ceiling speakers without dual voice coils, and one speaker per room is my situation. So in stereo, either the Lt or Rt channel would only be broadcast to that room.

3
Stanley_4
6 years ago
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dchambContributor II
posted in Advanced setups
Managing m3u playlists and multiple players

The M3U playlist standard is a wonderful way to create lists of your favorite music to play on your mp3 device. However, it gets maddening when you have multiple devices sharing the same mp3 library. Why don’t all devices use a standard way to implement the playlist? Here is what I am referring to: I use [B]Winamp[/B] to create and edit playlists on a Windows 7 machine. The mp3 files are all stored on a NAS server mapped to drive M on the Windows machine. This server is also host to [B]Logitech Squeezebox Server[/B], and is UPnP which provides the interface for my [B]Sonos[/B] devices. Added to that I own a Cadillac with a [B]CUE[/B] system that uses an exact copy of my mp3 directory on the NAS server but it is stored on a flash drive. Each system (Squeezebox, Sonos, CUE and Winamp) has their own requirements for the pathname in the m3u playlists. To specify, [B]Winamp[/B] prefixes everything with “M:\” where M: is the Windows drive letter mapped to the NAS music directory.

4
yarnairb
6 years ago
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pscannielloContributor I
asked in Home theater
Vizio P50-c1 - no TV sound from Beam

I'm not able to get TV sound from the Beam with the Vizio P50-C1. I'm connected to the Sonos via HDMI-1, which is the ARC connection. I've also tried with Optical and still no sound.

2
P
6 years ago
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JonBigTellyContributor I
posted in Advanced setups
Problem with Wired and Wireless set up

I have a 15 Zone Set up where the majority of devices are Hardwired with the Wireless turned off. I had a Playbar also Hardwired with wireless on which was connecting wirelessly to the 2 play 1 rears and also the other wireless devices on my network. Problem I have been having is Network Storms that render my entire wired network useless until I remove the Playbar from the equation meaning none of the other wireless devices work. The Wireless system is SonosNet so am trying to change it to connect to my home wifi but when I go to Settings, Advanced settings, Wireless setup and connect one of the remaining wireless devices to an Ethernet cable and therefore the Network the players become available but I get the following message Alternative Setup, there is a problem configuring Sonos to work on your Wireless network. you will need a boost or a speaker permanently connected to your Router to use your Sonos system This is with the Wireless device connected via Ethernet , any idea

5
M
6 years ago
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GreenAustinContributor I
posted in Home theater
Playbar + HDMI Splitter

So I got a Playbar for Xmas. My setup is 3-4 HDMI inputs into a pioneer receiver with 1 HDMI out to the TV which has no optical out. Obviously that's a problem. After attempting to get the optical on the receiver to work and failing I have optical running out of the back of the DirecTV Box. That won't work over the long run. I bought product ID 10251on mono price. Unfortunately it doesn't appear to have fixed the problem for whatever reason. If you've used this before and it has worked I'd like to know how you got it to work or that it does work the way I'd expect so I can continue to diagnose the problem as my receiver and not the Sonos or the mono price adapter. Ok so now I'm considering another option but I don't want to get something and have it not work. I'm considering getting rid of the receiver entirely (its 5 years old) and getting a 4x1 HDMI switch with optical out. Will that work and is there one that someone can confirm will in fact work with the Playbar? T

14
S
6 years ago
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RFXmusicContributor I
asked in Advanced setups
play:one issues

Set up a “sound system” at the office here and in purchased a Sonos Connect and 4 Sonos play:ones (Note: connecting directly to the router/modem is NOT an option at the office) Current set up is: iPad running the Sonos app > to the Sonos connect > transmitting to the 4 Sonos:ones across the office The usualproblem: 1) occasionally one of the speakers will drop off the WiFi at random 2) any time the app gets updated we’ve got to go around and re-add the speakers and connect to through the Sonos app, as if the updates kick off the speakers. The current problem: while attempting to re-add the speakers/connect to continue the service nothing adds the speakers will do their usual thing, the green light appears and when the two buttons are held down and the chime is sound, the green light goes to either a solid red/orange or a flashing red/orange led Help would be very much appreciated - thank you

10
R
6 years ago
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greggw1882Contributor I
posted in Advanced setups
Drop out out right side of play 5 stereo pair when using uncompressed line in

I currently have my TV playing through the line in to the left hand speaker in a play 5 stereo pair. I have not been able to successfully troubleshoot the issues I am experiencing with drop out on the right hand speaker. Initially I had the TV playing through a play base, via optical input. I subsequently bought the 2 play 5s and grouped them with the playbase. I then realised that they provided better sound than the play base so the playbase was moved upstairs and I used the line in input on the left play 5. As soon as I did this I experienced intermittent drop out on the right hand speaker. I have connected the lift hand speaker via ethernet cable to see if that fixed the issue. Unsuccessful. I restarted every sonos item in the house, left play 5,right play 5, connect amp, and play base. This appeared to work for a short time but the problem has returned. I have tried allocating specific ip addresses to each item to try to minimise cross over. Can I submit a diagnostic for some te

4
G
6 years ago
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EE1927Contributor I
asked in Advanced setups
Can I use Sonos One as front left and front right with Sonos Beam?

I am pursuing a 5.1 surround sound set-up for my medium-sized game room. I plan to get a Beam and Sub as well as an Amp to power two in-wall rear speakers. I know that the Beam can output front left and front right in addition to center; however, I am curious if it is possible to 'boost' the front sound by getting two One speakers for front left and front right while also using the Beam. I understand that the Playbar may be a better option for front sound but I like the look of the Beam better and want the HDMI ARC functionality found in the Beam. I simply ask if it is possible to set up my front sound with a Beam and two One speakers (and still have it sound as it should), not whether it is practical or what others would do.

5
melvimbe
6 years ago
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Jason_75Contributor II
posted in Advanced setups
Surround sound for TV/ music with record player using connect amp and passive rears? Is this really impossible?

My house has multiple sets of hardwired passive speakers in the ceiling. One of those sets is over the sofa and is intended to serve as rear speakers in a 5.1 system as well as music speakers. Another set is a few feet away in the kitchen - these are only for music. The kitchen and living area are all one room. My current setup is a Yamaha 7.1 system with 2 zone output and a phono preamp built-in, plus a 1970s era Technics 1200 record player. I am using this to drive 2 Polk floorstanding speakers and a center channel, plus a wired sub. I was also using this to drive the rear surrounds and the zone 2 for the kitchen speakers. But it's never sounded great and it's fairly complex and takes up a lot of space. I recently picked up a couple of connect: amps and am using those to drive the rear speakers and the kitchen speakers. They sound great with streaming music, much better than the Yamaha could make them sound for whatever reason. I bought a $20 preamp and plugged in the record pl

2
S
6 years ago
A
ashsonosContributor III
posted in Advanced setups
Best Audio Codec on Sonos Playbar & 2x Play 1's?

I'm looking at different audio codecs for a media file download and would like to know which one is best for the Sonos system t get the best sound quality out of it. Options I've seen are DD+, AC3, AAC, MP3 etc. Would I be correct in think DD+ Dolby Digital Plus would be the best one?

2
K
6 years ago
Mutti
Mutti
posted in Advanced setups
How to stream from linux to Sonos

Hi all, there are a lot of projects to controll sonos devices from linux devices (personally I like a lot Noson http://janbar.github.io/noson-app/) but I would like to know if there is a way to stream the audio of a linux pc to a Sonos device? thanks all Leo

8
D
6 years ago
Derek Erb
Derek ErbContributor I
posted in Advanced setups
Lock Sonos system after hours

We have Sonos set up in a restaurant which closes at 21:00 and the agreement with the neighbours is that "noise" will be minimal after that time. Is there some way to block access or music playing to the Sonos system between specific hours (say 21:00 to 08:00)? Is there some way to at least make access to the system password-protected between specific hours? Many thanks for your assistance, suggestions and ideas.

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Chris
6 years ago
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