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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26859 Topics
F
FrejContributor I
asked in Home theater
Sonos Beam + Logitech Harmony Ultimate (with Hub) using Wi-Fi issue

1. Scan for devices using Wi-Fi. 2. Sonos Beam detected and chosen. 3. Setup ask me for the correct modell. A) Sky S14 B) Origen AE Technology S14V C) Technicolor S14B 4. I dont know which one to use but none of them manage to commuincate with by Beam. I have also tried to bypass the Hub (Remote directly to Beam) without success. So what to do to get it to communicate directly with Beam? I have verified that i'm connected to Wi-Fi. I know that you could use HDMI ARC on the TV to change volume through the TV but I prefer this and it should work.

10
Ryan S
6 years ago
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Sdolan7Contributor I
asked in Speakers
Two Sonos accounts in one household

Hi, I’m currently living in a houseshare. I have a Sonos one and my housemate has also bought a one. We’re having an issue with two Sonos accounts on one WiFi network. My app has automatically signed into his account and it’s trying to add my speaker to his account. Is it possible to have two separate Sonos accounts on the same network?

2
ratty
6 years ago
R
R FoxContributor I
asked in Components and Architectural
Sonos Bridge Not Working

I have three Sonos Play 3 speakers and a Sonos Bridge. The system is 3 or 4 years old. The bridge stopped working; the speakers seem to have power but the bridge appears to be dead. No lights; just doesn't seem to turn on. Is there a way to confirm whether the bridge is working and if I need a new bridge what should I purchase. I looked at available products and it seems that the bridge is no longer available, but it can be purchased on Amazon.

12
N
5 years ago
F
FrankB4nowContributor III
asked in Advanced setups
Time Capsule Storage

I am interested in purchasing a Time Capsule to backup a customer's iTunes library. If I am not mistaken the Time Machine backup on the time Capsule is encrypted and compressed. Can Sonos read the music on the Time Capsule without the use of any laptop or iMac running?

2
J
5 years ago
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steve2848Contributor I
posted in Advanced setups
Why is Sonos restricted to connecting to the 2.4 Mhz band?

Why is Sonos restricted to connecting on the 2.4 Mhz band? I understand the narrow bandwidth (20-40 Mhz) conceptually prevents interference and provides longer range transmission (I'm getting dropouts from time to time), but that is not an issue on the 5 Mhz band for me. I have an Asus AC3100 router which has excellent range and a Docsis 3.1 modem. Getting speeds of 460-470 Mbps down/13-14 Mbps up @ 5 Mhz and 140 Mbps down/12 Mbps up @ 2.4 Mhz. Thoughts?

11
ratty
6 years ago
A
adamgod60Contributor I
posted in Components and Architectural
Volume Fluctuating up and down on it own

My entire system is fluctuating volume up and down on its own. It doesn't matter if its just one room or all rooms. It doesn't matter if I play from any one of my phones or computer. I currently have 1 play bar, 6 one(s), 1 Play:5, 1 Sub. Internet connection is great. I have updated the app on all my devices. Has anyone else experienced this? Have you found a fix?

10
M
5 years ago
D
DocbehrContributor I
asked in Portable speakers
Moved and now have no wired options for internet

I’m sure this has been asked, but I couldn’t find an answer to this. I previous was living in a place with my own internet, modem and router. I just moved and the unit I’m moving to shares internet with the unit upstairs where the WiFi router is, so now have no wired options available to me. I need to update my play de, Sonos 5 and two sonos 1’s to the new internet via WiFi. Is this possible? If so how do I do it?

4
Jeff S
6 years ago
A
Ashish PanseContributor I
posted in Home theater
Beam setting up with Receiver

I received the Beam today and I am trying to it up. I haven't been able to connect any input source through HDMI. I have an HDMI ARC out on my onkyo receiver, and I also tried connecting my TV directly from the optical out on the TV. Both cases the app says it does not see any input signal. Anyone else facing the same issue? Anyone know how to fix it?

10
Nikhil_1
5 years ago
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npbernContributor I
posted in Advanced setups
Separating Connect:AMP speakers and sub

I suspect this isn't feasible, but I have a connect:amp with a pair of polk outdoor speakers being driven off of it. They sound great. I also just added a 12" 300w sub that I previously owned into the Sonos system via the sub output on the Connect:AMP. Thing is, it seems like the connect is only able to be a single output device, and there's no way to group the sub output as it's own item (like as part of a home theater). Ideally, I'd like the outdoor speakers to be their own "room" and the sub to be part of the "living room" which also has a pair of Play:1's and soon a Beam soundbar. I'm not seeing anything in the various controller apps indicating this is feasible. Is my best bet to just buy a Connect and use that to drive the subwoofer (still cheaper than buying a sonos Sub when using my existent SUB)? If so, that's annoying. Also, I read on another post that if you have a sub connected to the Connect:AMP it does not send anything

1
Stanley_4
6 years ago
M
martin.altorfer
posted in Components and Architectural
Sonos App controls no longer appear on your lock screen

After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message. I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.

226
K
3 years ago
JayHTX
JayHTXContributor I
asked in Home theater
Playbase TOO LOUD in surround sound setup - OVER POWERS sound on Add-on surround speakers. PLEASE HELP.

I have a Playbase and just added (2) Play 3's. The Playbase is under my TV and when sitting at center, it is 11' 3" in front of me. My (2) Play 3's are only 4' 2" behind me and spaced approx 4.5" apart. I CAN BARE EVEN HEAR the Play 3's. I went through the auto setup, then the manual setup and set the Play 3's at the furthest distance on the app even thought they are not that far away. Still no luck. I tried all the audio output options on my TV - Dolby, Bitstream, etc etc, all of them.... still no luck. No matter how loud I turn up the volume the Playbase drowns out the others. I like to hear the sounds from behind me, I wish there was an option for a rear fade or at least turn the Playbase down. OR Sonos come out with an update that re-calibrates the sound weighting on surround ... OR tweak the 10' away set up to be a louder option for the add on speakers ... I mean, c'mon .... all these options and can solve this simple issue? If i'm not missing someththing and there is no

3
Airgetlam
6 years ago
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S.a.n.n.aContributor I
posted in Components and Architectural
Why does my Sonos system turn itself on, playing a random song!?

kind of spooky...

157
Airgetlam
7 months ago
S
shayna.singhContributor I
asked in Advanced setups
Connection to second speaker

I have 2 Sonos speakers in separate rooms. After I’ve gone through the set up process for the new speaker, I can still only seem to connect to and control the original speaker. What am I doing wrong? I would like to be able to play different music on each speaker but right now, my be Sonos plays nothing.

4
S
6 years ago
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wikkingContributor I
asked in Advanced setups
Using Samsung QE49Q7F tv remote to adjust Playbar volume?

Hi, Isn't is possible to use the Bluetooth remote from the Samsung TV to adjust the volume on the Playbar. Connected via optical on the TV's 'One Connect'. I can use the remote for all but not the Sonos? I've tried the Settings and Remote Control Settings. The brand Sonos isn't mentioned on the list. The TV's software is up to date. I saw on an other topic to connect a Samsung IR transmitter that is delivered with the TV, but with this TV it's not. There is also no IR-out port on the TV or One Connect. https://support.sonos.com/s/article/2413?language=nl_NL Any suggestions how to fix this? Many thanks!

1
Airgetlam
6 years ago
S
Sarek9Contributor I
asked in Advanced setups
Left/right distribution of the 6 elements of the Play 5 (gen 2)

Hi Sonos, I just sold of my $3000 passive speakers + amp only to invest in a pair of Play 5s and I'm truly impressed with the sound quality. I'm blown away. I've listened to Sonos before but since the audio quality was beyond bad I never invested. The Play 5 gen 2 however sets a new standard in your products. Now, I noticed that one of the tweeters turned off when I paired my speakers. Is this because the left and right tweeters are hardcoded to be left/right with the amps or is it because it improves the stereo image. I just wanted to make sure it's not a fault. Thanks! +++ CARRIER LOST

5
K
6 years ago
S
sparkymark75Enthusiast I
posted in Advanced setups
Access Sonos from a different wireless network

I have a Ubiquiti Unifi setup at home with multiple VLANs and wireless networks. All of my Sonos speakers are connected to the IoT wireless network (which in turn is associated with the IoT VLAN). My phone and laptop are on another wireless network, called Home (which is connected to the main LAN). I have firewall rules in place to block cross-VLAN communication but I do allow devices on the Home LAN to communicate with the IoT VLAN (the connection has to initiate on the Home LAN). Obviously when I open the Sonos app on my phone, it can't find any devices until I connect my phone to the IoT wireless network. Is there any way for me to get this working so that I can use the Sonos controller on the Home wireless network with the Sonos equipment on the IoT wireless network?

6
J
6 years ago
A
amattasAvid Contributor I
posted in Advanced setups
Firewall Rules - High Numbered Ports

I'm trying to put my Sonos network in its own VLAN (security and better multicast control), however, I've noticed periodically I'm getting blocked high port number connections back to by devices running the controller software. My firewall rules are configured to allow established and related connections, but for some reason these connections aren't being considered as related. Does anyone have any idea what they are? It doesn't seem to be affecting the network at all dropping them. Jun 20 16:19:57 SecureGateway kernel: [LAN_IN-2008-D]IN=eth0.200 OUT=eth0 MAC=80:2a:a8:cd:52:61:5c:aa:fd:e5:7d:fc:08:00:45:00:00:3c SRC=10.2.1.253 DST=10.0.1.16 LEN=60 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=TCP SPT=1400 DPT=58735 WINDOW=5792 RES=0x00 ACK SYN URGP=0 Jun 20 16:20:20 SecureGateway kernel: [LAN_IN-2008-D]IN=eth0.200 OUT=eth0 MAC=80:2a:a8:cd:52:61:b8:e9:37:88:fc:00:08:00:45:00:00:3c SRC=10.2.1.245 DST=10.0.1.16 LEN=60 TOS=0x00 PREC=0x00 TTL=63 ID=0 DF PROTO=TCP SPT=1400 DPT=58885 WI

6
J
6 years ago
J
jmurfyContributor I
asked in Advanced setups
Will a Niles SI-2150 Amplifier Auto Sense a Sonos Connect

I have reviewed numerous posts on this subject, but have yet to find a definite answer. I've spoken to Niles and Sonos and neither can say if it will. I currently have several Sonos Components. I have Definitive Technology AW6500s on my patio and Definitive Technology DI8Rs in the kitchen. Both pairs are powered by separate Connect Amps, and sound great. I have a pair of Niles RS6SI rock speakers on another Connect Amp. The Niles rocks sound great, but seem power starved at louder levels. I have these by my pool connected with 100-125' of 12Awg. I have been offered a pair of Niles RS8SI rock speakers, and I know these will require more power. So, to do this I just ordered a Sonos Connect and a Niles SI-2150 amplifier. With the Sonos Connect connected to the Niles amp with RCA, will the Sonos Connect activate the Niles amp's audio sensing? I've read a few posts saying it will, and some saying it won't. My components are in a closet and I don't want to have to power the amp on/off ma

12
K
6 years ago
M
mdaniel00Contributor I
posted in Advanced setups
No Sound from Computer when HDMI through TV

I have my computer hooked up through HDMI into the TV. The TV is hooked up to my Sonos system through digital audio optical output from my playbar (also have 2 play 1s). Computer settings are set to send sound through HDMI. The TV settings are set to play through the External Speaker (sonos); however my computer sends sound only through the TV's internal speakers. All my other devices (Chromecast, Roku) play audio through the Sonos system which are both through HDMI. For some reason, my computer will not do the same. Any advice is appreciated. TV: Samsung 8080 series

1
Airgetlam
6 years ago
A
AkiryzonEnthusiast I
asked in Advanced setups
Is AirPlay 2 more sensitive to wireless interference?

When I play music directly to my Sonos speakers (using the Sonos app), I experience no drops. When I play using airplay 2 (to my sonos soundbar, which is then grouped in the Sonos app with my Play 1's), I experience no drops on music output from the playbar but intermittent (1-5 second long drops every minute) drops on some of my play 1's. Is music played using AirPlay 2 more sensitive to wireless interference?

17
J
6 years ago
Y
yian77Contributor I
posted in Advanced setups
Whole House Audio Setup Help

Hi everyone, I am building a new house and I have 4 zones, I will pass wires to a central location. Kitchen + tv area, dining room, basement room and pool area. I already have most of the speakers 2xB&W 603, 4xB&W 601 and I will need to buy the pool outside speakers. I want to use sonos but buying 4 connect amps will cost 2100 Euros. I don’t really want to have independent music in every zone my major concern is to play the same music in all zones like a party mode if I want to. All equipment will go in a dedicated room in the basement. I was thinking of buying two Yamaha avr or two Denon avrs with 2 zone functionality like a Denon x2400h that can be fully controllable with the app and add two sonos connect on both avrs. This way I have 4 zones. One zone or two zones out of 4 have the possibility two play 5.1.,the two sonos provide two different zones that I can play different music or play the same music in all zones and I can also play in the 4 zones different music, two zones

0
Y
6 years ago
C
crcairnsContributor I
asked in Advanced setups
Hooking up my Connect to my Marantz SR5010

Can’t seem to get the Sonos Connect hooked up properly to the Marantz AV Surround Receiver. Using red and white cables audio out from Connect to Audio In on Marantz. I’ve tried the CD, DVD, inputs but I cant get it to work. Marantz has the Cable box, Apple TV connected to it along with surround sound speakers for family room and Zone two driving 4 outdoor speakers all non Sonos speakers. Sonos speakers are in three bedrooms. Need some help please!

2
C
6 years ago
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Laurence5Contributor I
asked in Speakers
Sonos Play 5 Gen:2 will not connect to WiFi

I forgot to add the diagnostic information, its #1488866377

108
Stanley_4
9 months ago
M
Mathew PriceContributor I
asked in Controllers and Music services
Playing music directly from Amazon Music

Please can someone help me with playing music directly from amazon music? If I play a track from the app it just plays on my phone. I have Sonos One. Thanks

11
chicks
5 years ago
J
johngolfukEnthusiast II
posted in Advanced setups
Network Matrix - mac addresses out by 1?

One for the techies.... I'm just going through all the mac addresses on my Sonos kit to fix IP addresses on the router and noticed that the mac addresses reported in the network matrix are one digit different to the actual mac address of the kit. So, if I go to http://192.168.0.5:1400/support/review I get, for example Garage (RINCON_000E58XXXX[b]02[/b]01400) This is the correct address for the zone, and it shows as an attached device with this 02 mac address in my router diags. But on the network matrix, the mac address is shown as: 00:0E:58:XX:XX:[b]03[/b] It's the same for all my zones - the last pair of each mac address in the matrix is one digit higher. I'm running a mix of hardwired and Sonosnet. I'm not having any issues incidentally, just curious. Cheers

8
M
6 years ago
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