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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

26716 Topics
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ArthornContributor I
asked in Speakers
what happened to options for surround distances for 2 Sonos Ones?

I can no longer manually adjust distances for my pair two Sonos Ones.   Anybody experienced the same situation?

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2 months ago
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joni2011Contributor I
asked in Speakers
Sonos icm Hdmi(Arc)

Steeds vaker last dat de Sonos niet lekker mee gaat bij het veranderen van HDMI signaal. ( tv, chromkast, blu-ray, switch, enz ) Moet steeds vaker de stroom uit/aanzetten om geluid te krijgen. soms heb ik weer geluid vanuit tv en lijkt hij het Sonos systeem geheel kwijt te zijn.In de Sonos app kun je op Je bronnen : TV drukken maar niks werkt. Moderator Edit: Google Translate- It is increasingly common that the Sonos does not respond well when changing the HDMI signal. (TV, chrome cabinet, Blu-ray, switch, etc.) Have to turn the power off/on more and more often to get sound. Sometimes I have sound from the TV again and it seems to have lost the Sonos system completely.In the Sonos app you can press Your sources: TV but nothing works.

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3 months ago
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Jazzer52Contributor I
asked in Speakers
Phantom Era 300 speakers on AirPlay

I have two Era 100 speakers stereo paired in my Work Room setting and two Era 300 speakers stereo paired in my Living Room setting.The Era 100’s are behaving as they should and show only under the setting name on Airplay.The Era 300’s show as two Living Room settings on Airplay. One is the stereo pair but the other is a total phantom and has no function.I have un-paired and re-paired the Era 300’s and I have totally factory reset both Era 300 speakers, relinked and and re-paired them but still I get the phantom Living Room speakers with no function.Is this a SONOS issue or an Apple Airplay issue? Has anyone any idea how I can fix it?

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1 month ago
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Jason TriciaContributor I
asked in Home theater
arc soundbar makes random chirps while playing music and watching tv

Random chirps like a connection issue but music and tv still plays fine. Does it more while listening to Amazon music 

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3 months ago
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Retired MathTeacherContributor I
asked in Speakers
Sound turns off when using Apple Music and new Sonos app

I’ve used Sonos products successfully for years...until the release of the new app.  After spending 5-6 hours waiting in the queue and on chat sessions, the problem persisits.  When using the app to play through any of our 15 devices, or a combination of them, the audio will quit.  The music still appears to be playing, but the audio is out.   I asked to chat tech to elevate my issue to a next level tech and for a direct line to a tech so I don’t have to wait online.  No such luck.  So I wait for at least 45 minutes to speak to a tech and have to repeat everything that’s been done.  Nothing has changed in my home with my network, location of my speakers, or devices that may cause interference.  If I’m asked one more time to isolate the problem, I will scream. I have isolated the problem for you Sonos, the app release and my paid music service of choice, are not compatible.   I will spend my time waiting to talk with reps and or chat with reps letting giving your products 0 star reviews

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2 months ago
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GregwilliamsonContributor I
asked in Controllers and Music services
sonos App

I just bought two Era 300 and I successfully connected them to my network through my mobile but they are not showing up in my app. I unplugged them and still nothing and I closed my app and restarted. 

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2 months ago
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Paul17Contributor I
asked in Components and Architectural
Are there any currnetly available wall mounts that are compatible with the Play 5 Gen 1? TYIA

 

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2 months ago
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Imsuggy528Contributor I
asked in Speakers
pairing gen 3 subwoofer and sl speakers

Why doesn't my gen 3 subwoofer and sl speakers connect/pair using my sonos app I've tried everything wifi is working properly my phone is working properly what's the main problem with the app finding my speakers 

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N
3 months ago
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User620366Contributor I
asked in Home theater
Amp with architectural speakers then adding a Beam Gen 2

has anyone setup a Beam Gen 2 with the Sonos Amp and 2 sets of in-ceiling architectural speakers?

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Stanley_4
2 months ago
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Guus2Contributor I
asked in Speakers
sub gen 3

I want to connect a existing Sub to the system but the app keeps crashing. Even after a reset from the Sub.

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2 months ago
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chrisg13Contributor I
asked in Speakers
Son saccadé

Sono Arc avec 2 Sonos Era 300 et un sub.dès que j’utilise avec la TV, ou boîtier TV les deux Sonos Era saccade, ou lag. Ils sont positionnés à moi à de deux mettre de la box wifi (fibre). c’est insupportable ce problème car j’ai tous testé, y compris les mettres en 5Hz Moderator Edit: Google Translate- Sono Arc with 2 Sonos Era 300 and a sub.as soon as I use the two Sonos Era with the TV, or TV box, jerkiness, or lag. They are positioned next to me to put the wifi box (fiber). This problem is unbearable because I tested everything, including setting them to 5Hz

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3 months ago
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SC93Contributor I
asked in Home theater
connect to tv

I’ve spent 4 days reconnecting 2 play ones to playbar to create surround sound, it’s been frustrating to put it mildly!. Now my tv isn’t connected and I’m losing the will to carry on. I don’t want to lose what I’ve already done but how can II connect up to tv (Hisense) please??

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2 months ago
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Richgarcia4Contributor I
asked in Home theater
My Sub will no longer play

I have a new Sonos ARC and Sub .. Has been working fine for a while.. recently the sub stopped playing when I connected to my TV and now even if I disconnect it from the HDMI it still will not play.  I have done the hard reset with the sub and reinstalled it to the system  twice with no luck.  Play help this is sooo frustrating.. I miss the old sonos systems that we simply hardly ever updated and always worked.. 

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3 months ago
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Sully1375Contributor I
asked in Speakers
Grouping Issue

I’m having an issue where I have a group created but often the new app shows the source as trying to play music but I have my TV selected. The TV is playing through the ARC and Sub but when I try to have the TV Audio play through a grouping that includes the ERA100, ARC, and Sub no audio at all. It started after the app was updated. 

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3 months ago
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GaberlunziemanContributor I
asked in Controllers and Music services
Adding to the end of queue

How do I add a playlist to the end of queue of another playlist. It used to be so easy. 

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2 months ago
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Martín ChihuasContributor I
asked in Components and Architectural
es sobre el codigo de error 803 y su posible solucion en un sonos conect

Cómo le hago para resolver el código 803 en un sonos player ZP80? Moderator edit:Google Translate-How to resolve the code 803 into a sonos player ZP80? 

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Airgetlam
1 month ago
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ImonalaptopContributor I
asked in Speakers
Sonos app can’t always find Speaker

My Sonos worked fine until I moved it to a different room. Now the app can’t find it despite at least a dozen attempts.my laptop and phone play through it wirelessly without a problem

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I
1 month ago
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Amit3107Contributor I
asked in Controllers and Music services
language

cant change search language since latest update 

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2 months ago
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Anish Kumar K. N.Contributor I
asked in Portable speakers
I need to connect headphone amp balance out to Roam USB C

Is there any device i can connect my Sony PHA3 balance output to Sonos Roam USB C?Moderator edit: corrected typos

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1 month ago
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Dave_WContributor I
asked in Controllers and Music services
Music Library

I don't appear to be able to update my Music Library using the new App. Any ideas?

0
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3 months ago
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Juan ManuelContributor I
asked in Speakers
no deteccion mi bocina

Mi bocina sonos 5 esta conectada a wifi, pero Sonos no la detecta. Sólo aparece la luz blanca parpadeando despacio y ahí se queda. Tiene solución? Moderator Note - Translation by Google:My Sonos 5 speaker is connected to Wi-Fi, but Sonos does not detect it. Only the white light appears, blinking slowly, and it stays there. Do you have a solution?

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1 month ago
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Bungaow 7Contributor I
asked in Speakers
not working at all

Is it just my 2 systems or do others have extravagant Sonos systems that have simply stopped working all together… and I was told I had  a 48 hour wait on hold to speak to someone… Yes 48 hours… has the company folded????

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1 month ago
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artshotwellAvid Contributor I
asked in Speakers
music stops

Music stops playing on my Sonos One after a few minutes. The Sonos app on my iPad show music is playing. But the speaker is silent. I can open Apple Music app and AirPlay music to it. What’s going on there. Strange things like failure to connect have been common. I’ve tried to be patient, but frankly this is stupid.

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1 month ago
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RAABContributor I
asked in Home theater
Android will not recognize current system

I have my system on apple. My Android phone will never recognized my system 

1
R
2 months ago
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PepitoContributor II
asked in Controllers and Music services
connexio

Bonjour,J’ai la chance d’avoir un appart et une maison, les 2 équipées de Sonos. Quand je vais de l’un à l’autre, à chaque fois on me dit que le système Sonos est introuvable et qu’il faut aller dans les paramètres système. Et quand j’y vais, mon système est présent. C’est vraiment pénible … même si je suis bien conscient qu’il y a plus grave dans la vie. Moderator edit:Google Translate- Hello,I am lucky to have an apartment and a house, both equipped with Sonos.When I go from one to the other, each time I am told that the Sonos system is not found and that I have to go to the system settings. And when I go there, my system is present.It is really annoying ... even if I am well aware that there are worse things in life.

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1 month ago
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